Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

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6

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Arnaud S.

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Daniel Albrecht

Paste Once and TeamViewer

Hi! When Paste Once is enabled and there's a TeamViewer session open, which tries to sync the clipboard to the remote computer, I cannot copy/paste a password. When I use Clipboard Diagnostics, I can see TeamViewer was allowed to read the clipboard: [image] I don't know exactly how it works, but I assume RDM recognizes TeamViewer reading the clipboard, thinks that's a successful paste, and clears the clipboard, so there's nothing to paste anymore. After adding that TeamViewer entry to the blocklist (right click / Add), it looks like this: [image] Now I can paste the password somewhere on my local system, but it is not synced to the remote TeamViewer session. It's the same with "PhoneExperienceHost", which is the Phone Link app that tries to sync the Windows clipboard to my Android phone. A workaround would be to paste the password in a text editor locally and then copy it from there again. Then it will sync and RDM will not clear it. But is there a better way? Is that what the "Delays" list is for? How does that work exactly? I imagine there could be a setting for a global delay, during which any access to the clipboard would be allowed (or denied) without clearing the clipboard. That way, any software reading the clipboard in the background, wouldn't cause RDM to clear the clipboard unwantedly. You wouldn't need to set exceptions for specific processes. In general I believe the Clipboard Diagnostics windows could use a GUI overhaul. It's confusing and hard to use for me. Also the "Password was copied to the clipboard" popup appears exactly in front of the "Clearing clipboard in X sec." status bar message, if the clear clipboard delay is enabled.

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Stéfane Lavergne

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FlorianZevedei

FortiClient Configuration Issue

Hey, im using the FortiClient SSL VPN (7.2.13) for quite some time and in the past it worked great and as expected. Update lately to the RDM 2026.1.14.0 Now I got an issue, when configuring the VPN connection, I have to set a "session name", which has to be configured within the FortiSSLVPNclient.exe application. In the past I do not have to, cause it was enought to do it within RDM. I decompiled some source and checked and indeed there was an alternative way of using the Host/IP from RDM, but for this the session name has to be null, which is not possible due to the validation alert, so you have to set it. So please remove the validation message for FortiClient SSL VPN session name field, so I can choose which way I want to go. Thanks best regards Florian

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vdias

2026.1.14.0 Problem

I'm a free portable version user, and just updated my local files to 2026.1.14.0, and now software not working... just frozen on start. Could it because of the database changes of 2026 version? How to update database on a portable version?

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vdias

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nikoxal

Implemented

SFTP File upload not working

Hello, I have RDM 2025.2.14.0 (64-bit, JIT) Free Edition. In the SSH terminal, I’m unable to copy files via SFTP from my local PC to a remote Ubuntu folder. Drag and drop is not available. See the attachment.

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Jonathan Del Signore

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nelson1

FabulaTech

I have a need to use Fabulatech Sound for Remote Desktop. When I create a standalone connection .rdp windows file, the Fabulatech Server in the VM sees the FAbulatech Workstation Sound Devices. Even after importing the file straight into RDM, the Server cannot see the Workstation sound devices. I have read that it has to do with the way in which RDM does the Windowing, but I have not been able to figure out how to configure RDM properly to allow Sound for Remote Desktop to work. I have had to revert back to the Windows rdm file to connect to this machine. Any thoughts?

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Richard Markiewicz

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NeilSmith2025

control+shift+6 key didn't work in terminal

Hi, I use Remoted Desktop manager ssh terminal to manage our network devcie, in Cisco working environment, there is key combination Control+Shift+6 use as all-purpose break sequence. Use to abort DNS lookups, traceroutes, pings. I find out here use Control+shift+6 to setup bookmark. But even I setup bookmark key shortcut to None, it still not working properly in SSH terminal on Cisco device. Any advice? wrong screenshooting: [image] Correctly screenshooting on SecureCRT, it should able to stop ping once I press "Control+Shift+6" [image]

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Samuel Dery

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bombsaway

Scrolling history in SSH terminal

Is there a setting that allows you to scroll through terminal history? Currently when I type a command with a lot of output, it only allows me to see one page worth of output. I changed the wheel scroll option and it scrolls up the page, but I still can't see the command I entered or any earlier input/output in the terminal.

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Samuel Dery

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mlabbe-pg

Winget upgrades not working

I've noticed since I added RDM to my Winget update script, a couple RDM versions ago: C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise. I first thought it was because I had manually installed RDM manually using the .exe instead of the .msi (the .exe is much smaller). I'm not 100% sure if it was working with 2025.x but it definitely is not working with 2026.x. You can reproduce with a fresh reinstall (Win11 25h2): C:\Windows\System32>winget install -h -e --id Devolutions.RemoteDesktopManager --version 2026.1.11.0 Trouvé Remote Desktop Manager [Devolutions.RemoteDesktopManager] Version 2026.1.11.0 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Ce package nécessite les dépendances suivantes : - Packages Microsoft.DotNet.DesktopRuntime.9 (1/1) Trouvé Microsoft .NET Windows Desktop Runtime 9.0 [Microsoft.DotNet.DesktopRuntime.9] Version 9.0.14 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Téléchargement en cours https://builds.dotnet.microsoft.com/dotnet/WindowsDesktop/9.0.14/windowsdesktop-runtime-9.0.14-win-x64.exe ██████████████████████████████ 57.7 MB / 57.7 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement Téléchargement en cours https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.win-x64.2026.1.11.0.msi ██████████████████████████████ 407 MB / 407 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise.

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mlabbe-pg

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mariosommer

SSH Terminal Elevation mode settings

Hi All! What are the settings for "Elevation mode" and "Elevation tool" supposed to do in SSH Terminal sessions? When I set this to "Automatic" and "sudo" and open the session with "Open using elevated credentials" then it logs in with the credentials that are configured here, but nothing else is happening. Also when I do a "sudo" in the session, nothing happens. I just have to type my sudo password manually as normal. Am I missing something here? [image] PS: "Allow password in variable" is activated for the session. Best Regards Mario Sommer

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Alexis Geller Peiro

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oliveroberholzer

High CPU usage after Update tor Version 2026.1.12.0

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

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Carl Marien

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wbossenbroek

DPI scaling not working in remote session

I got a new laptop with a screen resolution of 2560x1600. This requires DPI scaling set to 130% to be able to read text on the built-in screen. RDM version 2026.1.14.0 64-bit (PreJIT) When starting a RDP session to a Windows server, this scaling is not inherited into the remote session - so very small font. I tried the steps from this document: https://docs.devolutions.net/rdm/kb/troubleshooting-articles/high-dpi-issue/ but no effect. I can't get DPI scaling to work in the remote sessions. I just didn't get the part about the CFG file in that document, that part doesn't seem complete. So situation: shortcut for RemoteDesktopManager.exe has configured 'override high dpi scaling'= application DirectX disabled in RDM Settings/Entry types/Sessions/RDP, 'disable RDP scale factor' is UNCHECKEDSettings/ Settings/Hardware accelartion = DISABLED (otherwise still DirectX active) Properties of RDP session: Display, Screen sizing mode=Smart Reconnect, Remote Desktop size=Default (Automatic) What are 'the' steps to achieve inherited DPI scaling in a remote session??

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Richard Markiewicz

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andrearinaudo

Problem with multiple monitors

Hallo, I have an issue regarding multiple monitors My computer has 4 screens. I create a remote desktop connection, I set that it should use monitor 2 and 4. When I open it, everything works properly. Then if I collapse the remote desktop to icon and I maximize it again, it comes up on different monitors. To make it work again I have to close the connection and open again. Could you please help. It starts been quite annoying. Thank you Best regards

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phowarth

vSphere VMID overwritten from template

Hi. i've used vSphere Synchroniser to initially bring in all our VMs, then I choose to rename and move some out into a subfolder for important VMs. I've saved one as a template and changed the Custom Image, and blanked the VMID in the template. Now when I apply the template to all the VMs (Edit > Special Actions > Convert from Template), it deletes the VMID from the VM session entries as the value is blank in the template. Is there a way to prevent overwriting certain properties that are specific to entry types - I know we can "keep" the name, image, description, etc etc when we apply the template, but VMID isn't one of the options to keep as it's configured within the entry type. Screenshots in order show the progression from working VM (from the synchroniser) to non-working VM once the template is applied. Peter

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phowarth

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ronbouwmeester

Incorrect name in Navigation Pane after removing Custom Variable

[image] Dear Mr/mrs, When I remove a Custom variable in a Vault the name of the Vault in the Navigation Pane of RDM changes from "<DataSource Name> (<Vaultname>)" to "Root". In the selection list and the selection Window the Vaultname is still correct. I am using RDM version 2025.3.28.0 in combinatie with a Hub Business Datasource. Is there a way to correct the name in the Navigation Pane? In advance thank you for your reply. Kind regards, Ron Bouwmeester

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sistemi1

1Password Integration with RDM

Hello everyone, I have a problem with configuration of 1Password with RDM. Actually I'm still using version 2026.1.14.0 64-bit but following this official guide ( https://docs.devolutions.net/rdm/kb/how-to-articles/configure-1password-entry/ ) I'm not able to find "web connector" option. This is my screen and "mode option" is missing. Why ? [image]

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NeilSmith2025

keyboard swap between tabs

Hi I had keyboard settings to swap between tabs, use CTRL+SHIFT+Left/Right arrow, seem it not works any more, when I type in SSH terminal, I got ;6D or ;6C, the keyboard magnite already on. Any idea how to fix this? I am use 2026.1.14 portable version. [image] [image] [image]

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NeilSmith2025

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rodtormente

NumPad Decimal key (Numpad .) not working in Quick Connect/Ribbon Search - Version 2026.1.12.0

Since updating to version 2026.1.12.0 (64-bit), the decimal key on the numeric keypad has stopped working specifically in the Quick Connect field and the Ribbon Search bar. My Keyboard Layout is Brazilian ABNT2. The ‘.’ (dot) key on the numpad does not input any character, but all other keys work correctly, including the /, * , -, +, and , keys. To troubleshoot the issue, I have already disabled hardware acceleration, toggled software rendering mode, reset keyboard shortcuts and layout, and changed the keyboard hook settings in the RDP properties

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rodtormente

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markovh

Reveal password available for secured typing macro parameters when data source doesn't allow it

I have my local data source (SQLite) configured to prevent passwords from being revealed. However, I can still reveal the passwords for "Secured" parameters in Typing macros. Is this expected behaviour?

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Erica Poirier

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basisprogramm1c

To make one RDP session close other sessions

OpenVPN Connect is used for multiple RDP sessions. I configured it so that before opening an RDP session, OpenVPN connects using a specified profile, and when closing the RDP, it disconnects. Now I want to set it up so that when an RDP session is opened, other sessions from a specified list are closed. How to do this?

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kelemvor

Updating Credentials with an open session doesn't work properly when reconnecting

I might be missing something here as I did this yesterday and it just came up today, but it has happened in the past. Yesterday I changed my password. I then went into my stored Credentials items and changed my password. I went about my day and everything was fine. I had some sessions open that timed out overnight. When I tried to reconnect to them this morning, they all failed. I was able to connect to new machines, but not the ones that were open from yesterday. The error was that the password is wrong. If I closed the tab and then relaunched the sessions, they would connect just fine. It seems like the open sessions are stuck using the old password and not seeing that I changed it in their associated Credentials items. Does it maybe grab that at the initial launch and then not recheck it ever to see if it has changed? If so, that should be changed so that any time I open a new, or reconnect to an existing, but timed out, session, it should go get the password from the Credentials object and not use whatever it might have stored from when it was originally launched. Does that make sense? Thanks.

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Tommy Sanders

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pedroteo

Cannot open backup file

I cannot open my backup file, with the error in attached. Even though I have the folder with the correct ID, the files doesn´t open. How can i retrieve the information? I have a bunch of servers and info on that entry.... [image] [image]

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Tommy Sanders

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telwell1

sessions will not run

i have a number of PowerShell sessions created for mundane tasks, like unlocking a user acct. or running a sync cycle, and they all of a sudden stopped working. when i execute them they create the tab but no window will open and then after 10-15 seconds close. nothing happens, not errors, nothing in the debug...

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telwell1

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kb1

User defined keyboard shortcut not wirking any more

Hi, after upgrading RDM from 2025.3.30 to 2026.1.14 my user defined shortcut for copying a password to the clipboard, Ctrl-Q, is not working any more. Changing it to some other Ctrl shortcut did not help. The predefined CTRL-Shift-B is also not working, though it is shown in the context menu: [image] The context menu itself works. Thanks in advance.

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Alexis Geller Peiro

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stefanklatt

Configuration with hardcoded paths

Hello, I found you use hardcoded paths at the RDM configuration. This is bad if you need to recover a RDM configuration on another PC without an existing export. I need to create a user with the same name like on the old PC to get the configuration running and to do an export. It would better if you use a variable for this like "%LOCALAPPDATA%\Devolutions\RemoteDesktopManager" . Kind regards Stefan Klatt

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stefanklatt

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