Support

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

Seeing this just recently on RDM. RDP saved session is setup to use local vault credential pointed to certificate from user personal certificate store. Same error happens with local vault credential using actual certificate file (.CER) If I use plain username/password, the connection works fine. If I use windows mstsc.exe RDP client and select the user certificate the connection works fine. [Window Title] Remote Desktop Connection [Content] An authentication error has occurred. The Local Security Authority cannot be contacted Remote computer: d This could be due to an expired password. Please update your password if it has expired. For assistance, contact your administrator or technical support. [Expanded Information] Error code: 0x0 Extended error code: 0x0 Timestamp (UTC): 10/30/25 01:38:54 PM Activity ID: 2c11ab0a-9254-4b00-aa45-183402d00000 [image]

This really doesn't have to do with cisco cimc, but a broader question. I was trying to connect to these devices via RDM and was able to get the page to load but wouldn't enter the login credentials. So i copied the idrac session sense I was able to get them working with my idrac's and it worked. So my question is, should the session type be call dell idrac since it can be used with other connections like cisco cimc. In fact, how many other type of connections would work with this type of connection? [image]

Updated to latest version of RDM. Seeing a new issue where sessions seem to get disconnected but the tab itself doesnt show it disconnected. Then, when you try to right click on the tab and "Reconnect" it doesnt do anything. You have to close the tab and reopen.

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

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Ever since we update Remote Desktop Manager to latest version 2026.2.9.0-64Bit, we get below error. If we revert back to previous version, error dissapear and works as normal. Next day, application updates it self and we get the same error again. Clearing cache folders or resetting application, doesn't seem to do the trick. What can we do? [image]

Hello, I open the SSH sessions in quick succession, and they immediately start jumping back and forth. Version 2026.2.12.0 I have to close the sessions via right-click because I'm not able to type anything in command line. Thank you, Markus

hi is this feature available to use in rdm? i could not find a button or a switch for it [image]

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

This is about the constant re-auth requests when using Personal/Business Hub. I think with the 2024 or 2025 versions, you introduced a new way to authenticate against this data source where a browser window pops up. It is quite a bother since then, I opened tickets and you told me, that it is here to stay but can I ask again to overthing the conept? I understand security is important, but there must be a better way to do this. Every network change (very common when working in the field on a notebook and troubleshooting network issues) brings up the pop up, takes away 10-15 seconds and people are loosing focus. When working in the office, everytime the PC goes to sleep and re-awakens, the damn pop up comes up again. We don't see any such behaviour in other apps..

We are running Devolutions Server and Console version 2026.7.0. We received a request to remove obsolete versions of .NET 5 and 6. There are a few different installs on the server and I need to confirm what can be removed Microsoft .NET Windows Server Hosting - 8, 9 and 10 Microsoft .NET Framework 4.5, 6 and 8 Microsoft ASP .NET Core 6 and 8

Prior to upgrading to 26.8.2.0, the system tray icon menu worked fine. I could see all my RDP entries in the menu, also favorites and other items. After the upgrade, all my RDP entries disappeared. I didn't see anything about that issue on the forum, so I figured I'd reset my config. This worked fine for about 20 minutes, and then the menu itself stopped appearing. The only thing the icon does now is open RDM when I left click on it. Right click does nothing. Any thoughts?

Hello, since around version 2026.2.xx.x, it's no longer possible to switch between active RDP sessions in the Favorites View with a single click. Now I always have to use the context menu and select "Switch to Session". Is there any way to revert this to the previous behavior? Thanks in Advance!

Ok, on the name field, what is the purpose of the line just below the pin. I cannot manually adjust the window. Why is it even here? the line to the right I can adjust the window, but if the names of my folders/objects are too big then i have only been able to find is to right click and hit best fit. Isn't that the purpose the bar? [image] [image]

We have a small terminal command that we run against a number of SSH sessions. I noticed it was not working on several new sessions when attempting to launch it I would get a prompt to login [image] Yet when I just launched the SSH session it auto logged in with my saved credentials. After some playing around and confirming with another user in the team who had it working I found the issue. Currently all the sessions are saved under a folder and my cred's are linked to the folder. All the sessions are set to inherit. Launch the script and it ignores this. If then override the credentials on the session its self (edit - User specific settings..) then launch the script it works!

Posting on behalf of fritz, they say: High GPU load in the latest releases (26.2.7). It's always around 25%.

Hi. Since the latest two releases of RDM I have a big problem with "jumping tabs": when more than 5 session are opened (especially SSH connections) at a time RDM "jumps" constantly every second between each session. If I keep it down to a maximum of 4 connections RDM works as desired. Version: 2026.2.12.0 64-bit (JIT) Cheers Chris

If you put the cursor to the right of 10.152.0 and back space twice it adds the 0 back. I would suggest stop auto filing these fields. Very annoying. [image]

Many times when I send these commands it show the preview and is correct, but when sending them one charater is missing. What is being sent: show interfaces gi1/0/5 counters errors show interfaces gi1/0/8 counters errors show interfaces status | include Gi1/0/5|Gi1/0/8 show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR show mac address-table interface gi1/0/5 show mac address-table interface gi1/0/8 8237RSU2-SW1#show interfaces gi1/0/5 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/5 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/5 0 0 0 0 0 0 Port OverSize Gi1/0/5 0 8237RSU2-SW1#show interfaces gi1/0/8 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/8 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/8 0 0 0 0 0 0 Port OverSize Gi1/0/8 0 8237RSU2-SW1#show interfaces status | include Gi1/0/5|Gi1/0/8 Gi1/0/5 Vertiv B-Left connected 25 a-full a-100 10/100/1000BaseTX Gi1/0/8 Vertiv A-Right connected 25 a-full a-100 10/100/1000BaseTX 8237RSU2-SW1#show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR 8237RSU2-SW1#how mac address-table interface gi1/0/5 ^ % Invalid input detected at '^' marker. 8237RSU2-SW1#show mac address-table interface gi1/0/8 Mac Address Table -------------------------------------------

Hi, I have two identical installations, one on my work PC and one on my laptop. On my laptop, icontray no longer shows RDP connections. I'm attaching a photo of icontray working. On my laptop, it's simply empty. The settings are identical. Thank you Marco

Hello, I would like to report a bug regarding the copy and paste behavior in the SSH terminal session. When copying multiple lines of output that contain colored text, some whitespace characters are dropped upon pasting. This issue seems to be directly related to the handling of ANSI color escape sequences during multi-line selection. Environment: RDM Version: 2026.2.7.0 64-bit (PreJIT) Client OS: Windows 11 Pro 24H2 (OS Build 26100.8457) Server OS: Oracle Linux 9 (Kernel 5.15.0-315.196.5.2.el9uek.x86_64) Session Type: SSH Shell Issue Description & Actual Behavior: When I execute a command that outputs colored text (e.g., ip route) and copy the multi-line result, the spaces surrounding the colored elements are missing when pasted. Here is the exact pasted result of the multi-line copy (spaces are missing): [usr01@xxxx00 ~]$ ip route default via10.10.1.1devenp0s5proto dhcp src10.10.1.250metric 100 10.10.1.0/24devenp0s5proto kernel scope link src10.10.1.250metric 100 169.254.0.0/16devenp0s5proto dhcp scope link src10.10.1.250metric 100 [usr01@xxxx00 ~]$ And here is the actual terminal display showing the commands being executed (please see the attached image for color reference): [image] Expected Behavior (and Workarounds): The spaces should be preserved. I found that the issue does not occur in the following scenarios: 1. When piping the output to cat (which removes ANSI colors): Copying the multi-line result of ip route | cat works perfectly (as shown in the bottom half of the image). [usr01@xxxx00 ~]$ ip route | cat default via 10.10.1.1 dev enp0s5 proto dhcp src 10.10.1.250 metric 100 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 169.254.0.0/16 dev enp0s5 proto dhcp scope link src 10.10.1.250 metric 100 [usr01@xxxx00 ~]$ 2. When copying a single line (without line breaks): Selecting and copying just one colored line preserves the spaces. 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 Could you please investigate this issue with ANSI color handling during multi-line copy? Thank you.

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

I have had the same key setup for years now and in last version it working. I updated to 2026.2.7.0 64-bit (PreJIT) this morning and now all connection that used to work with this key fail. If I use user/pass it works. Using same key in WinSCP (same server) still works. What was changed? [image] I am connecting to server 1 (RHEL) via ssh as usera + key. This is the jump host setup in the ssh gateway tab. I am then connecting to server 2 (RHEL) via ssh as userb + same key. This has worked for years. Checking logs on server 2 and it seems to be failing because it is passing usera to server 2 instead of userb [image] this was setup as inherited which used to work but is not now. I switch connection to use username/pass and hardcoded. but it is still passing the usera to server 2 instead of userb.

Hi, i am doing a poc with RDM using a central SQL database. Got everything working so far, but users are able to add a datasource to RDM. Is there a way to prevent this? I do not want users to create other datasources, and be able to leak credentials etc. Is this possible using RDM?