Support

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

Hi Does anyone can tell me how to use this search function correctly, seems it not works, it couldn't match anything what I inputted. The filter or advance search function working as expected. What's this search function use for?

Where I work the only way I can open the command line is to "Run as" using my admin account which is different to the one I used to login to windows with. I was trying to setup an entry in RDM so I wouldn't have to constantly enter my credentials each time and when I try and run it I get the below error message [image]

Many times when I send these commands it show the preview and is correct, but when sending them one charater is missing. What is being sent: show interfaces gi1/0/5 counters errors show interfaces gi1/0/8 counters errors show interfaces status | include Gi1/0/5|Gi1/0/8 show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR show mac address-table interface gi1/0/5 show mac address-table interface gi1/0/8 8237RSU2-SW1#show interfaces gi1/0/5 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/5 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/5 0 0 0 0 0 0 Port OverSize Gi1/0/5 0 8237RSU2-SW1#show interfaces gi1/0/8 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/8 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/8 0 0 0 0 0 0 Port OverSize Gi1/0/8 0 8237RSU2-SW1#show interfaces status | include Gi1/0/5|Gi1/0/8 Gi1/0/5 Vertiv B-Left connected 25 a-full a-100 10/100/1000BaseTX Gi1/0/8 Vertiv A-Right connected 25 a-full a-100 10/100/1000BaseTX 8237RSU2-SW1#show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR 8237RSU2-SW1#how mac address-table interface gi1/0/5 ^ % Invalid input detected at '^' marker. 8237RSU2-SW1#show mac address-table interface gi1/0/8 Mac Address Table -------------------------------------------

Hello, We are currently using version 2026.2 and would like to disable the use of the AI agent for all users until we have internally evaluated its potential applications. I understand that this can be done via Group Policy (GPO), but is there also a way to configure this through the Devolutions Console? Kind regards,

Pasting text into an SSH terminal session strips trailing whitespace only. Leading and internal spaces paste correctly. Reproducible from any clipboard source (Notepad, other apps, and copying from within the SSH terminal itself). Clipboard copy method: Legacy. Bracketed paste: tested both Default and No, no change. Example: [image] I also noticed that the terminal seems to trim extra spaces between words - not sure if thats related. Google mentioned half a dozen places to check including clipboard options, terminal types, bracketed paste mode, autocomplete, ctrl+shift+v but I either cant find the setting or it doesnt work. Any suggestions? Thanks!

Hello, I am trying to use a FIDO2-backed OpenSSH key together with an OpenSSH user certificate in Remote Desktop Manager for Windows. Environment: Remote Desktop Manager: 2026.2.17.0 OpenSSH for Windows: 9.5p2 Key type: sk-ssh-ed25519@openssh.com Certificate type: sk-ssh-ed25519-cert-v01@openssh.com Certificate issuer: OpenBao SSH CA Hardware authenticator: YubiKey-compatible FIDO2 security key The FIDO2 key itself works in RDM when I select its OpenSSH private key handle file, as described in your existing FIDO2 support topic. The same key and certificate also work correctly with OpenSSH for Windows: ssh -i <key-handle-file> -o CertificateFile=<certificate-file> user@host OpenSSH requests the FIDO2 PIN and/or touch and successfully connects. However, when I configure the same private key handle and certificate in an RDM SSH Shell entry, RDM rejects the certificate with this error: Unknown type for certificate key: sk-ssh-ed25519-cert-v01@openssh.com The certificate itself is valid and can be inspected → The certificate is also parsed successfully: ssh-keygen -Lf <certificate-file> Expected behavior: RDM should load the sk-ssh-ed25519-cert-v01@openssh.com certificate, use the matching sk-ssh-ed25519@openssh.com key handle, and request the FIDO2 authenticator to sign each SSH connection. Actual behavior: RDM recognizes the base FIDO2 key but rejects its OpenSSH certificate type before authentication. Could you please confirm whether OpenSSH certificates for FIDO2/SK keys are currently supported? If they are not supported yet, could support for the following certificate types be added? sk-ssh-ed25519-cert-v01@openssh.com sk-ecdsa-sha2-nistp256-cert-v01@openssh.com This combination is important because the SSH CA provides short-lived authorization, while the FIDO2 authenticator enforces physical user presence or verification on every connection.

Hello Folks, I am looking for tips on tackling "fuzzy" fonts when comparing RDM SSH Terminal and PuTTY. OS: Windows 11 RDM: 2026.2.17.0 I've tried every option in RDM under SSH > Terminal > Display (Font Quality, Size ..etc). I both RDM and Putty I've selected the font "Courier New", size 11. If you look at the attached picture, the fonts in Putty are nice and crisp, and kind of "fuzzy" in RDM. I RDP into my Windows 11 machine and run RDM there. [image] Any thoughts/suggestions? Thank you

Identity in favorites updates don't propagate and cannot edit identities after restart but before open previous version 2026.2.17.0 64-bit (JIT) Since updating to 2026.2.16 and 17 I am having several issues I have an id that changes password daily so I placed it in my favorites. However now when I edit it and save it still shows the old password in favorites but when I switch back to the vault it shows the new password and then when I save there it finally propagates to favorites. It is as if the favorites view is holding on to a cached copy. If I restart RDM I used to be able to open the navigation panel and edit my admin id to change the password and then answer yes to the open previous sessions. Now the panel just beeps when I click it and will not open forcing me to cancel the open previous sessions

Using RDM 2026.2.12 upgraded to 2026.2.16 Most of my servers are Proxmox Servers. When on a Proxmox server there is Updates section. When you click on the upgrade button it creates a new shell tab (like it supposed to). But it does not shift focus to the shell tab, now have to manually click on the tab to proceed with the update. In 2026.2.12 version and earlier versions the focus shifted automatically to the new shell tab. The problem first showed up in version 2026.2.14. Please bring back that function, it is very helpful when going through and updating servers. So I went back to 2026.2.12 for now, Thanks Jim...

Why is it that the quick connect box deactivates when I'm on the favorites tab ? I have to go to "User vault" to activate it again. Did I miss a setting somewhere ? Version: 2026.2.17.0 64-bit on Windows 11 25H2

[image] This whole navigational menu is always blank. How do I get connections to start apearing here? On version 2026.2.13.0 64-bit.

Updated to latest version of RDM. Seeing a new issue where sessions seem to get disconnected but the tab itself doesnt show it disconnected. Then, when you try to right click on the tab and "Reconnect" it doesnt do anything. You have to close the tab and reopen.

Hi Team, do you have a method to force IE Mode using the Edge browser embedded? I can modify it to external and then change it, but it would be nice if that can be done using the embedded mode. Thanks!

On Friday I was able to ssh to my asr. Came in monday and I am getting the following error message. However I can use native putty and it works fine. This appears to only be an RDM issue. Any suggestions? [image]

Hello, For my ssh connection i use moba but launched from RDM, and i noticed that if password contains special characters, the ssh session failed to connect. From what i understand RDM launch moba with a cmd command like this: mobaxterm.exe -newtab "sshpass -p {PASSWORD} ssh {USERNAME}@{IP}" And i got same error with this command when i launch it from my own cmd. I managed to make it work with this command mobaxterm.exe -newtab "sshpass -p '{PASSWORD}' ssh {USERNAME}@{IP}" Is it possible to do the same with RDM ? Thanks

I upgraded to 2026.2.16.0 64 bit. Since then, I am unable to connect to any Windows machine using Linked (vault) X.509 Certificate credentials. The connection fails with the following error message: "The connection was denied because the user account is not authorized for remote login." I was previously using .12 successfully. Our environment does require NLA authentication which uses the same certificate. I am able to connect to the machines outside of RDM using the same certificate/smart card. I can also connect within RDM if I change credentials to None. I cannot connect if I try a temporary certificate (imported using a different name).

Hello, what is the proper method to update the ReadyToRun version? When I run the updater from inside the app, it just installs the regular version. Do I just unzip it over-top the pervious version? Unzip it to a new folder? Other? Thanks.

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

Hi I am use 2026.2.14 portable version, I found the font setting on Terminal --> Style cannot be saved, I tried selected font and save it, but it lost when I came back. Can you advice where could be a problem? Thanks. [image]

I have one entry that is linked three times. Since the entry is about to expire, I receive four separate warnings for it. Is this an error or ok ? [image]

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

Good day, We've recently updated to 2026.2.13.0 from the old 2026.1.22.0 and noticed the search in Password List stopped searching in the Description field. 2026.2.14.0 also does not We have several Password Lists where we search througout the different fields "Username", "Domain" and "Description". Is it possible to modify the search component so we can search in all the fields again? Please let me know if you need any more information. Thanks! Sander

Yes I am bringing this up again. this needs to be matured. this weekend we had to get into a device to troubleshoot. We needed to do a second connection but didn't need to log but you can only do the first two options as cancel drops the connection. I have asked to have cancel to just NOT log the session. This question is about logging. Logging cannot only apply to one session to the same file. [image] [image]