Support

Hi, i login today and i had the RDM window on my taskbar stuck, i click on it nothing happened, i tried to alt-tab and i saw this window which was nowhere to be found [image] i click , right click, nothing i could get this window in foreground. And of course RDM is never load. Auto update so latest version. Please help, i do not have my main working tool!

Hi, I open multiple SSH terminal to manage cisco switch, but I got different display of result when I open multi entries at same time for same command: First window shows everything correct [image] But 2nd tab of window, it has extra space line compare with first window for same command, the command stop display only for 2 lines, then I need press enter to get more info, this is something abnormal compare with normal cisco command output. Can you advise on this? If open sessions one by one seems have no this issue, only happened with open multi session at one time. [image] [image] [image]

When I open a link in a new tab, that tab appears immediately. Is there a way to disable this so that the new tab opens in the background first?

The issue is right here as we're speaking. I don't rule out entirely that I'm doing something wrong, but have no idea what. Consider the following scenario: one workspace is a paid team hub, the second is the free personal hub, and the third is a local SQLite-based data source. Assume you had it for several days, and you switched between them a few times at least. Now open RDM. After it's open just disconnect your computer's network (by switching off Wi-Fi or unplugging Ethernet cable). Now try to switch to another hub. It will not work. The best you can get is the "loading sessions from workspace" message and the spinner, and hanging RDM, and it may load entries one time, or not even that. Then try to switch to another hub or local data source. The only thing that'll work reliably is switching to the local data source. Then try to switch from local data source back to hubs, and maybe switch between vaults in a hub, while network connection is unavailable. You'll see it doesn't work. Now you can reconnect to the network and stop the experiment. Note that the solution where I consciously have to predict that my internet may go down and switch to offline mode, and then remember to bring it back manually to online mode, is not a user-friendly, acceptable solution. RDM must by default be able to work when internet connectivity is intermittent. I am okay (of course) with it disconnecting my sessions, when I break the configuration of the nearby switch during my work, but it should preserve and cache my entries, so that I can connect to other devices. Thanks. [image]

After establishing a Telnet session with the device, no real-time content is displayed. How should I set it up? For specific questions, please refer to the video.

I would like to include my VPN access as a connection in RDM. we currently use the following connection setup: [image] When we run it from our desktops, we do this: [image] We then receive a token in an email, and the screen above gets a box where to enter the token sent. [image] This works very well for us. I have tried to set up a similar confguration in RDM which looks like this: [image] [image] when i save and submit the request, it spins for 15 seconds and then drops - what am i missing?

Hello, I'm using Rdm in windows 11 25H2 - 26200.9711. i configure keybord shortcup correctrly (Global HotKey : Ctrl + Shift + A) focus ... Since the last Windows Kb the hotkey doesn't work it pass directly to the session and not catch bay Rdm to execute the Macro Thank for help

Hi Support Team, I am experiencing an issue where closing any active SSH shell session causes the entire Remote Desktop Manager application to completely crash/close instantly, rather than just closing that specific tab. Steps to reproduce: 1. Open any SSH shell session (works normally while open). 2. Open an RDP session (works normally). 3. Close the RDP session -> Only the RDP tab closes as expected. 4. Close the SSH shell session -> The entire RDM application instantly crashes and exits. Environment Details: - RDM Version: 2026.2.19.0 64-bit (JIT) - Data Source: Local Data Source - OS: Windows 11 / Windows 10 - Component: Suspected .NET Runtime / Devolutions.Protocols.XtermSsh crash on dispose. Could you please advise if there is a specific configuration tweak or a known hotfix to prevent the SSH terminal from crashing the application environment upon termination? Thank you!

Hello, I am starting to play around with template groups a bit, which seem like a cool feature. I created a group which is a website with a set of 3 sub-entries that are configured to use variable values from the parent host and such. This works well, however the issue is when I create a new item from a template group, I am not prompted to give a hostname. When we create the template group, we have to fill in something - I can put a variable in the name like "$HOST_WITHOUT_DOMAIN$ Website" for example. But for the URL I just put a placeholder name (this URL will be a consistent format). So anyway, when I create the host from the template group, all I get prompted for is a location where to put it, and whether to create a new folder at the destination to put it in. So I have to create it first, it gets created with the placeholder name from the template, then I can go back in to the parent entry and set the URL properly. Once I do that, the variables I used in other places all pick up their values properly and so then everything gets populated the way it should. My question - is there a way we could make the template group prompt for hostname or URL (perhaps depending on entry type) on creation, or just open the full Properties window for the parent entry in the group, similar to how it does when we create an entry from a single template. Or is there a different workflow I can use to achieve this? I am on v2026.2.29 using SQL Server as the data source. Any help is appreciated. Best regards,

I run Remote Desktop Manager 2026.3.15 / 2026.3.16 on a few Windows 11 ARM64 VMs (Parallels on Apple Silicon, 8-10 GB RAM). The VMs are used only for RDM, with several Website entries opened as embedded tabs. Most of the memory and CPU goes to the embedded browser, and I would like to understand what RDM does there and what I can safely tune. What I measured: - Right after start RDM has about 10 msedgewebview2 processes below it (1 browser, 4 renderers, 1 GPU, 3 utility, 1 crashpad). After two days with the tabs open it is 13 processes using about 2.1 GB, and RDM itself is at about 0.9 GB working set (574 MB private) with roughly 4,500 handles. On 2026.3.15 I saw RDM growing by about 5.6 GB over roughly 4 days. - One renderer hosting a KVM video (WebRTC) tab used about 12.6 hours of CPU time in 2 days while the stream was open. A tab with a busy web app (an RMM web console) kept another renderer at about 40 % of one core plus about 20 % in the GPU process, around the clock, while nobody touched it. - The WebView2.Cache folder was 13.4 GB on disk: about 100 stale WV2Profile_* folders (about 11 GB) in an old EBWebView folder that is no longer used, plus a separate user data folder for each distinct browser-argument set. - Updating the Evergreen WebView2 Runtime from 145 to 156 reduced RDM's WebView2 private memory by about 120 MB (604 to 482 MB). Adding --disable-features=SpareRendererForSitePerProcess through the AdditionalBrowserArguments policy for RemoteDesktopManager.exe gave nothing measurable (same renderer count, memory within noise). Questions: 1. Does RDM set CoreWebView2.MemoryUsageTargetLevel to Low, or call TrySuspendAsync, on web tabs that are not visible? If not, is that something you could add, perhaps as an option per entry or globally? 2. Is one CoreWebView2Environment shared by all web entries, or does RDM create one per distinct browser-argument set or profile? In my case each argument set seems to get its own browser process tree. Can all entries be made to share one environment? 3. Does RDM ever clean up or cap the per-entry WV2Profile_* folders under WebView2.Cache? Is it safe to rename or delete the old folder while RDM is closed, and what is lost besides saved web logins and cookies? 4. Is there a supported way to limit the number of renderer processes or to suspend idle tabs, and are there browser arguments you support for web entries? Does RDM honour the WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS environment variable? 5. Which entry types or panels are known to keep a renderer busy in the background (web-app logins, WebRTC/KVM video, the dashboard)? I have not verified this, but would the "Use embedded Microsoft Edge for overview panel" setting under File > Settings > Advanced make a difference to memory or CPU? 6. Are there known memory leaks in RDM itself that are still open after 2026.3.16, or fixed in a later build? If it helps, what should I capture (dump at a given size, ETW trace, logs)? 7. For a VM dedicated to RDM with no real GPU, which settings do you recommend to keep memory and CPU low (rendering and performance options, which WebView2 runtime version, how many web tabs)? Thanks a lot for any hints. Happy to share more numbers or test a build if that helps.

I have configured Remote Desktop Manager (RDM) to automatically lock with a PIN when Windows locks. However, I am running into an issue when waking or unlocking my PC: The Problem: When I unlock Windows, RDM gets stuck minimized on the taskbar. It will not maximize or open on either of my two monitors. The Workaround: I have to select RDM on the taskbar and blindly type my PIN without being able to see the prompt. Once I blindly enter the PIN, the application unlocks and opens normally. When it happens: This occurs every single time I lock Windows if RDM was already minimized to the system tray. When it works: If RDM is actively open and maximized on a screen when I lock Windows, the PIN prompt displays and works perfectly. I suspect this behavior is related to my dual-monitor setup or how the application restores from the system tray after a Windows lock event. Is there a known fix or a configuration setting I should adjust to resolve this? Thank you! [image] [image] Win11 Pro 26H2 (OS Build 26300.9818)

I have scenario for event for rdp connection. Now it always open tree and activate element in this tree for scenario when starting rdp. It's very annoying

I am trying to remove the menu bar (File/Home/Edit/View/etc) from RDM 2026.3.12 and I swear that Alt+F11 used to do that. Is it buried somewhere now?

Hi Seems there is bug when I setup my navigation panel to auto-hide, the function of select relavent folder when I select different sessions doesn't work, it works if I pin the navigation panel.

Noticed since 2016.3.x.x that when I open an RDP session I have scroll bars. [image] This is the bottom right corner of RDM on the monitor. If I open another RDP session, the same thing happens. [image] If I go back to the original tab, sometimes it will auto-size without scrollbars, but since going to 2026.3.16.0, it does not any longer....it was with 2026.3.13.0 when I would go back and forth between tabs. If I right click on the tab, Settings, Smart Sizing, it will go to the right size with no scrollbars. I did verify that Smart Sizing is selected on the entry under Display, Screen Sizing Mode and the Remote desktop size is Default (Automatic). [image]

Personally, I'd expect the order to be shire, shire scp, shire2 & shire2 scp. By coincidence, I came across a similar issue in sorting in Access DB VBA a few days ago. Was to do the way the two strings are compared: text and binary. If you sort those four entries in Notepad++ you get the order above. [image]

Hello, I am running version 2026.3.13.0 I cannot split my working area when "moving" a windows from RDM While I grab the windows, it opens freely, and does not lets me fit it to left/right or top/bottom [image] Window just "pop's" out undocked.... Is there a parameter I missed? or something that can be done? or a time for a correction? Thanks again for the nice peace of work !!!!

Hi everyone, I'm reaching out regarding an issue with the "Copy Username and Password" button [image] We've had this problem for quite some time now (roughly 1 year). Yesterday we updated to version 2026.3.5.0 (64-bit), which according to the changelog includes the copy fix – unfortunately without success on our end. For some of our users, the issue was already resolved with version 2026.2.18.0, but for many others it wasn't. I tried troubleshooting it myself: in the "Devolutions" folder (under %localappdata%), I renamed the RDM folder to "RemoteDesktopManager_bak" and restarted RDM. Right after that, the copy button worked briefly, but after about 2 hours the issue came back. Current status: since the update, it works for a few more users, but for the majority it still doesn't work. Thank you for your feedback. Best regards, Micha

Open RDM instance and open sessions. set broadcast on/off shortcut keyboard. shortcut works. Open a 2nd instance of RDM and open sessions. keyboard shortcuts do not work in this instance. Open a 3rd instance of RDM and open sessions. keyboard shortcuts do not work in this instance either. Keyboard shortcuts continue to work in the 1st/original instance only. Workaround is manually turn on/off broadcast in each sessions within additional instances.

This has been happening for few weeks now but today has happened a half dozen times which is becoming somewhat frustrating. About 10 days ago I followed all steps outlined in this guide: https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/remote-desktop-manager-crashes-in-versions-2024.1-to-2024.3 Dot net and Windows EdgeView2 are up to date, I, running latest version of RDM and have reset the app by renaming appdata profile RDM folder name. Still getting crashes. Found these logs ref the crash in EventViewer. Event ID 1026 .Net Runtime followed by Event ID 1000 Application Error Application: RemoteDesktopManager.exe CoreCLR Version: 10.0.1426.52326 .NET Version: 10.0.14 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException: Handle is not initialized. at System.WeakReference`1.SetTarget(T target) at System.Windows.Forms.ToolStrip.Dispose(Boolean disposing) at System.ComponentModel.Component.Dispose() at Devolutions.Protocols.Xterm.Dispose(Boolean disposing) at Devolutions.Protocols.XtermSsh.Dispose(Boolean disposing) at System.ComponentModel.Component.Finalize() at System.GC.RunFinalizers() Faulting application name: RemoteDesktopManager.exe, version: 2026.3.15.0, time stamp: 0x6ac20000 Faulting module name: KERNELBASE.dll, version: 10.0.26100.9549, time stamp: 0x4370855d Exception code: 0xe0434352 Fault offset: 0x00000000000c483a Faulting process id: 0x57B0 Faulting application start time: 0x1DD661F3274C426 Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 50417f8d-ae42-468c-b2f3-f4df14480d66 Faulting package full name: Faulting package-relative application ID: Any suggestions please on what else to try here?

May be related to https://forum.devolutions.net/topics/56972/rdm-type-functions-type-password-type-clipboard-not-working?message=246918#246918 Since the update to 2026.3.15 (running 2026.3.16 now) the auto-type function on the Home ribbon chooses the wrong credentials for the session in focus: [image] If I right-click on the session's tab and use the auto-typing function there, it uses the correct credentials. [image] As a note, I keep my credentials as entries on the Navigation tree and the session has the credentials either linked or inherited. The "wrong credentials" RDM types is another of those saved. [image] This used to work flawlessly up until around the 2026.3.1x update.

I have noticed that since the update to 2026.3.15.0 the functions for typing password and typing clipboard in RDM do not work. I can copy the password to the clipboard successfully and use a different utility to type the clipboard into the RDM session, but having it be an easy one click in the taskbar all within RDM is broken. There are no errors, it just doesn't do anything when you click those buttons in the ribbon.

Hi, I just upgraded from 2.x to 3.a6 and now every windows server I remote into has scrollbars on the bottom and right side. I never had this problem with the 2.x version. I found that if I check the Smart Sizing option it resizes and looks OK, but do I need to do that for all 2000+ of my sessions? What changed that I didn't have to do this with 2.x but have to do it with 3.x? Thanks

26.3.12.0 Screen sizing mode: Default (None) Remote desktop size: Default (Automatic) Zoom: 100% Instead of opening to fit the workspace, the desktop opens with scrollbars. I can increase the window size vertically by 2 pixels, the bars go away, then I can resize it BACK to the original size and the desktop fits without scroll bars. I tried it also with Screen sizing mode: Dynamic Resolution Remote desktop size: Default (Automatic) Resizing the window but Scroll bars always stay. and Screen sizing mode: Smart Reconnect Remote desktop size: Default (Automatic) Zoom: 100% Session starts with scroll bars, but resizing the window the session reconnects at about 80% of the workspace size. I use Power Toys Fancy Zones to keep my windows organized and at the same size. When I use my standard setting of Default (None) and Default (Automatic) I can stretch the window so the bars go away, then snap it back into its zone and the bars do not return. But I have to do that for every session.

Dear all, in RDM the password dialog has not always the focus since a few versions in two ways: Repro 1: Start RDM The launch takes several seconds. While no dialog / window of RDM is displayed click on the desktop Wait until is displayed and the password dialog is visible and cursor is blinking Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus Repro 2: RDM is started but locked In the task notification area make a double click on the RDM symbol Password dialog is displayed Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus. Info: When you make only one click on the task-icon the password dialag has the focus In both cases it happens several times that I entered my password visible e.g. in MS Teams meetings and I need to change it :(