Support

I have configured Remote Desktop Manager (RDM) to automatically lock with a PIN when Windows locks. However, I am running into an issue when waking or unlocking my PC: The Problem: When I unlock Windows, RDM gets stuck minimized on the taskbar. It will not maximize or open on either of my two monitors. The Workaround: I have to select RDM on the taskbar and blindly type my PIN without being able to see the prompt. Once I blindly enter the PIN, the application unlocks and opens normally. When it happens: This occurs every single time I lock Windows if RDM was already minimized to the system tray. When it works: If RDM is actively open and maximized on a screen when I lock Windows, the PIN prompt displays and works perfectly. I suspect this behavior is related to my dual-monitor setup or how the application restores from the system tray after a Windows lock event. Is there a known fix or a configuration setting I should adjust to resolve this? Thank you! [image] [image] Win11 Pro 26H2 (OS Build 26300.9818)

Hi everyone, I'm reaching out regarding an issue with the "Copy Username and Password" button [image] We've had this problem for quite some time now (roughly 1 year). Yesterday we updated to version 2026.3.5.0 (64-bit), which according to the changelog includes the copy fix – unfortunately without success on our end. For some of our users, the issue was already resolved with version 2026.2.18.0, but for many others it wasn't. I tried troubleshooting it myself: in the "Devolutions" folder (under %localappdata%), I renamed the RDM folder to "RemoteDesktopManager_bak" and restarted RDM. Right after that, the copy button worked briefly, but after about 2 hours the issue came back. Current status: since the update, it works for a few more users, but for the majority it still doesn't work. Thank you for your feedback. Best regards, Micha

v 2026.3.13.0 Open an RDP session to host1 In the quick search box enter host2 and connect In the active tabs, select host1 and click "reconnect" Host2 reconnects Clear the text in quick search, and select host1 and click "reconnect" - host1 reconnects as expected Before the UI refresh, the tab you had active would be the one that would reconnect, regardless of what was in the search box. In addition to the above, and it's probably the same bug: Open RDP session to host1 In quick search box enter host2 and connect Log off of host2 and ensure the host1 tab is selected Observe that the "Actions" menu is missing nearly all the options Clear contents of search box Click "dashboard" tab, then back to host1, and observe "Actions" menu now has all the entries again

I have noticed that since the update to 2026.3.15.0 the functions for typing password and typing clipboard in RDM do not work. I can copy the password to the clipboard successfully and use a different utility to type the clipboard into the RDM session, but having it be an easy one click in the taskbar all within RDM is broken. There are no errors, it just doesn't do anything when you click those buttons in the ribbon.

FileFormatException - FAT entry #320 for sector 1346457668 is beyond the end of the stream. at OpenMcdf.FatEnumerator.MoveTo(UInt32 index) at OpenMcdf.Fat.GetLastUsedSector() at OpenMcdf.RootContext.TrimBaseStream() at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.DoSaveBatch() at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.EndBatch() at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.Reset(Boolean saveChanges, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.OfflineManager.Reset(ConnectionEngine engine, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.GetConnections(ConnectionEngine engine) --- End of stack trace from previous location --- at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.HandleException(Exception e) at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.GetConnections(ConnectionEngine engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnectionsFromDataSource(ConnectionEngine& engine, Boolean hasChanged) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(ConnectionEngine& engine, Boolean refreshSubVaults) at Devolutions.RemoteDesktopManager.Managers.PrivateConnectionManager.Refresh(ConnectionEngine engine) at Devolutions.RemoteDesktopManager.Frames.VaultConnectionTreeController.LoadConnections(Boolean isFiltering) at Devolutions.RemoteDesktopManager.Frames.VaultConnectionTreeController.LoadPendingConnections() at Devolutions.RemoteDesktopManager.Frames.VaultConnectionTreeController.WorkspaceChanged(Boolean reloadConnections) at Devolutions.RemoteDesktopManager.Frames.NavigationPaneController.DataSourceChanged(BaseConnectionDataSource dataSource) at Devolutions.RemoteDesktopManager.Decorators.NavBarControlDecorator.DataSourceChanged(BaseConnectionDataSource dataSource) at Devolutions.RemoteDesktopManager.Managers.DataSourceManager.InvokeDataSourceChanged(BaseConnectionDataSource dataSource) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.set_DataSource(BaseConnectionDataSource value) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.SetDataSource(BaseConnectionDataSource dataSource) at Devolutions.RemoteDesktopManager.Managers.ActionManager.DoEditDataSource(ConnectionEngine engine, Nullable`1 section, String dataSourceID) at Devolutions.RemoteDesktopManager.Managers.ActionManager.EditDataSource(Nullable`1 section, String dataSourceID) at Devolutions.RemoteDesktopManager.Managers.MainMenuManager.MnuDataSources_Click() at Devolutions.RemoteDesktopManager.Business.ActionStateItem.Execute() at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleAction(Action action) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.<>c__DisplayClass221_0.<ShowErrorMessage>b__0() at Avalonia.Threading.Dispatcher.Invoke[TResult](Func`1 callback, DispatcherPriority priority, CancellationToken cancellationToken, TimeSpan timeout) at Avalonia.Threading.Dispatcher.Invoke[TResult](Func`1 callback) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleAction(Action action) at Devolutions.RemoteDesktopManager.Business.ActionStateItem.<>c__DisplayClass128_0.<DispatchExecution>b__0() at Avalonia.Threading.DispatcherTimer.<>c__DisplayClass21_0.<RunOnce>b__0(Object s, EventArgs e) at Avalonia.Threading.DispatcherOperation.InvokeCore() at Avalonia.Threading.CulturePreservingExecutionContext.CallbackWrapper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at Avalonia.Threading.DispatcherOperation.Execute() at Avalonia.Threading.Dispatcher.ExecuteJobsCore(Boolean fromExplicitBackgroundProcessingCallback) at Avalonia.Win32.Win32Platform.WndProc(IntPtr hWnd, UInt32 msg, IntPtr wParam, IntPtr lParam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run() at Devolutions.RemoteDesktopManager.Program.RunApplication(String[] args) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

26.3.12.0 Screen sizing mode: Default (None) Remote desktop size: Default (Automatic) Zoom: 100% Instead of opening to fit the workspace, the desktop opens with scrollbars. I can increase the window size vertically by 2 pixels, the bars go away, then I can resize it BACK to the original size and the desktop fits without scroll bars. I tried it also with Screen sizing mode: Dynamic Resolution Remote desktop size: Default (Automatic) Resizing the window but Scroll bars always stay. and Screen sizing mode: Smart Reconnect Remote desktop size: Default (Automatic) Zoom: 100% Session starts with scroll bars, but resizing the window the session reconnects at about 80% of the workspace size. I use Power Toys Fancy Zones to keep my windows organized and at the same size. When I use my standard setting of Default (None) and Default (Automatic) I can stretch the window so the bars go away, then snap it back into its zone and the bars do not return. But I have to do that for every session.

Updated to RDM 2026.3.5 and open several tabs and if i single click a tab it with either select like normal, select and become draggable, or undock from the main RDM window. Results seem to be random. I am also seeing RDP instability. Screen writes are not stable, switching between tabs (open RDP sessions) I will get blank screens, half written screens, slow response screens in a session, or a normal screen. Results are random. I am on RDP'd into Windows Server 2025 in an Enterprise environment, running RDM on my jump box.

Hi, I open multiple SSH terminal to manage cisco switch, but I got different display of result when I open multi entries at same time for same command: First window shows everything correct [image] But 2nd tab of window, it has extra space line compare with first window for same command, the command stop display only for 2 lines, then I need press enter to get more info, this is something abnormal compare with normal cisco command output. Can you advise on this? If open sessions one by one seems have no this issue, only happened with open multi session at one time. [image] [image] [image]

Hi, I just upgraded from 2.x to 3.a6 and now every windows server I remote into has scrollbars on the bottom and right side. I never had this problem with the 2.x version. I found that if I check the Smart Sizing option it resizes and looks OK, but do I need to do that for all 2000+ of my sessions? What changed that I didn't have to do this with 2.x but have to do it with 3.x? Thanks

RDM 2026.3.16.0 (Windows), WebDAV session entry against a small embedded WebDAV server (Pi1MHz firmware, HTTP, no authentication). The Home directory field is mandatory, so for the server’s root I set it to /. RDM then sends PROPFIND // HTTP/1.1 (Depth 1, User-Agent DevolutionsWebdavClient, allprop body; captured with a logging relay in between). The server answers 207 Multi-Status with valid absolute-path hrefs; the display names are the full names: <D:href>/</D:href> <D:displayname>/</D:displayname> <D:href>/Backup/</D:href> <D:displayname>Backup</D:displayname> <D:href>/tdisc/</D:href> <D:displayname>tdisc</D:displayname> RDM lists every item with its first character missing: ackup, disc, emos ... (all 27 folders and files). It looks as if RDM removes the length of its own request path (2 characters, //) from each href, instead of resolving the href against the request URL (RFC 4918 lets the server use any href form for the resource; RFC 3986 section 5 for the resolution) or using displayname. Controls: Windows Explorer (WebClient) lists the same server correctly. With curl, PROPFIND on / and on // return identical hrefs, so the server is consistent; only the request path differs. An independent server, rclone 1.75.2 (rclone serve webdav), answers // the same way: 207 with the same /-prefixed hrefs as for /. RDM shows the same shortened names against that server too. Could you please (1) resolve each href against the request URL (or use displayname) when building the list, and (2) accept / as the home directory without producing // in the request? An empty home directory would also do, but the field cannot be left empty. kind regards Mark

Since the last update, when I alt+tab to RDM... its like the ALT becomes stuck on.. Its never done this before... So I can only think its related to new update... Anyone else seeing this.. Its really annoying... especially if i forget and it then starts running menu commands in the remote session as its an ALT+<Key> combo.. I saw there was a similar issue a couple of years ago Alt+Tab problem - Devolutions Forum

I updated to the latest version of Remote Desktop Manager and now I have been getting a weird situation where the keyboard stops working on the remote Windows server. I try to type and nothing happens. Then, if I mess around with it, like close the window and reconnect, it seems to start working. Considering I've had 2 or 3 other usability bugs recently with Remote Desktop Manager and it looks like a major user interface change occurred, I'm suspecting it.

Dear all, in RDM the password dialog has not always the focus since a few versions in two ways: Repro 1: Start RDM The launch takes several seconds. While no dialog / window of RDM is displayed click on the desktop Wait until is displayed and the password dialog is visible and cursor is blinking Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus Repro 2: RDM is started but locked In the task notification area make a double click on the RDM symbol Password dialog is displayed Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus. Info: When you make only one click on the task-icon the password dialag has the focus In both cases it happens several times that I entered my password visible e.g. in MS Teams meetings and I need to change it :(

Noticed since 2016.3.x.x that when I open an RDP session I have scroll bars. [image] This is the bottom right corner of RDM on the monitor. If I open another RDP session, the same thing happens. [image] If I go back to the original tab, sometimes it will auto-size without scrollbars, but since going to 2026.3.16.0, it does not any longer....it was with 2026.3.13.0 when I would go back and forth between tabs. If I right click on the tab, Settings, Smart Sizing, it will go to the right size with no scrollbars. I did verify that Smart Sizing is selected on the entry under Display, Screen Sizing Mode and the Remote desktop size is Default (Automatic). [image]

Hi all, i have realized that updating to 2026.3.15.0 from a 2026.1 version, that my users are now getting a FORCE Popup every time RDM boots up to login into a Devolutions Account. [image] I dont want that. So I researched to see if there is a Machine Wide Registry Policy to disable this. I had only found this: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Devolutions\RemoteDesktopManager] "DisableOnlineAccount"=dword:00000001 But this did nothing and did not help. So i digged up further and i saw that there is now a new entry created AUTOMATICALLY without me wanting it in the RemoteDesktopManager.cfg file with the value: <Option> <AccountAutomaticSignIn>true</AccountAutomaticSignIn> </Option> When i set this value to "false", and start RDM; the whole "AccountAutomaticSignIn" string disappears (it does not set it to a visual "false"), but also the Popup disappears. Why is this not staying at "false"? This .cfg is in the USER-Profile, which is annoying to control. Is it possible to include a Registry Key at the HKLM Path under Policies? I feel like this should not be enabled on Default on future installations because companies like mine run On-Premise on a Popup Windows that comes on ever start to a Cloud Login is very annoying. Thanks. Furkan

Good day, I'm currently testing 2026.3.15.0 using an SQL server. When selecting a password list and the tab "Overview", loading large lists make the complete computer unresponsive for a few seconds. With a list of 175 entries, around 3 to 5 sec. With a list of 380 entries, around 5 to 10 sec. Both when focussing on a session and when unfocussing (selecting another entry). When selecting the tab “Password list”, everything goes well and no delay is noticeable. It is reproducible on multiple computers. When running RDM 2026.2.17.0 on the same machines, everything goes smoothly. I’ve tried to capture it using profiling, but it does not show the delay. Please let me know what other information I can provide for you to troubleshoot, thanks! Sander

Hello, I'm using Rdm in windows 11 25H2 - 26200.9711. i configure keybord shortcup correctrly (Global HotKey : Ctrl + Shift + A) focus ... Since the last Windows Kb the hotkey doesn't work it pass directly to the session and not catch bay Rdm to execute the Macro Thank for help

Hi, i login today and i had the RDM window on my taskbar stuck, i click on it nothing happened, i tried to alt-tab and i saw this window which was nowhere to be found [image] i click , right click, nothing i could get this window in foreground. And of course RDM is never load. Auto update so latest version. Please help, i do not have my main working tool!

Hello Devolutions Team, I'm experiencing an issue with the Duplicate Connection toolbar button when using the modern SSH terminal engine in Remote Desktop Manager. Environment Application: Remote Desktop Manager for Windows Version: 2026.3.16.0 (64-bit) Connection type: SSH Shell Terminal emulation: xterm Remote OS: AlmaLinux 10.2 Multiple connections to the same entry: Enabled Problem description When I open an SSH session and click the Duplicate Connection button in the session toolbar, RDM attempts to create a second connection in a new tab. However, the new tab starts flickering, and RDM reports the following exception: Index was out of range. Must be non-negative and less than the size of the collection. (Parameter 'index') Exception: ArgumentOutOfRangeExceptionThe duplicate connection does not open correctly. The error dialog does not always appear again on subsequent attempts, but the flickering and duplication failure persist. Steps to reproduce Open an SSH Shell connection using the modern SSH terminal engine. Confirm that the SSH connection is established successfully. Click the Duplicate Connection button in the session toolbar. Observe that RDM attempts to open another SSH tab. The new tab flickers, and duplication fails. Troubleshooting already performed Enabled multiple connections for the SSH entry — issue persists. Configured sessions to open in undocked standalone windows — issue persists. Tested with only one monitor — issue persists. Duplicated the saved SSH entry in the RDM data source and opened both connections simultaneously — works correctly. Changed the SSH terminal engine to PuTTY (Deprecated) — Duplicate Connection works correctly. Expected behavior Clicking Duplicate Connection should open a second SSH connection successfully, respecting the configured display mode, without flickering or exceptions. Actual behavior The modern SSH engine attempts to create a new tab, which flickers and fails. The deprecated PuTTY engine does not exhibit this issue. Additional information Since the same SSH server, credentials, and RDM configuration work correctly with PuTTY (Deprecated), this appears to be specific to the modern SSH terminal engine or its integration with RDM's duplicate-session functionality. Could you please confirm whether this is a known issue in RDM 2026.3.16.0 and whether a fix or workaround is available? Thank you.

Hi there! Since 2026.3.16.0 I have an issue with undocking a RDP session. Opening two RDP sessions, one embedded, one undocked. When I click on my undocked one, the RDP main window goes to grey showing the undocked entry tab (a little window with buttons "Close", "Focus" and "Dock" appears). This way, I cannot use two RDP sessions next to each other. In 2026.2.17.0, when you activate the undocked one, the embedded one still stays visible in the main window. Thanks!

When I open a link in a new tab, that tab appears immediately. Is there a way to disable this so that the new tab opens in the background first?

The issue is right here as we're speaking. I don't rule out entirely that I'm doing something wrong, but have no idea what. Consider the following scenario: one workspace is a paid team hub, the second is the free personal hub, and the third is a local SQLite-based data source. Assume you had it for several days, and you switched between them a few times at least. Now open RDM. After it's open just disconnect your computer's network (by switching off Wi-Fi or unplugging Ethernet cable). Now try to switch to another hub. It will not work. The best you can get is the "loading sessions from workspace" message and the spinner, and hanging RDM, and it may load entries one time, or not even that. Then try to switch to another hub or local data source. The only thing that'll work reliably is switching to the local data source. Then try to switch from local data source back to hubs, and maybe switch between vaults in a hub, while network connection is unavailable. You'll see it doesn't work. Now you can reconnect to the network and stop the experiment. Note that the solution where I consciously have to predict that my internet may go down and switch to offline mode, and then remember to bring it back manually to online mode, is not a user-friendly, acceptable solution. RDM must by default be able to work when internet connectivity is intermittent. I am okay (of course) with it disconnecting my sessions, when I break the configuration of the nearby switch during my work, but it should preserve and cache my entries, so that I can connect to other devices. Thanks. [image]

After establishing a Telnet session with the device, no real-time content is displayed. How should I set it up? For specific questions, please refer to the video.

I would like to include my VPN access as a connection in RDM. we currently use the following connection setup: [image] When we run it from our desktops, we do this: [image] We then receive a token in an email, and the screen above gets a box where to enter the token sent. [image] This works very well for us. I have tried to set up a similar confguration in RDM which looks like this: [image] [image] when i save and submit the request, it spins for 15 seconds and then drops - what am i missing?

Hi Support Team, I am experiencing an issue where closing any active SSH shell session causes the entire Remote Desktop Manager application to completely crash/close instantly, rather than just closing that specific tab. Steps to reproduce: 1. Open any SSH shell session (works normally while open). 2. Open an RDP session (works normally). 3. Close the RDP session -> Only the RDP tab closes as expected. 4. Close the SSH shell session -> The entire RDM application instantly crashes and exits. Environment Details: - RDM Version: 2026.2.19.0 64-bit (JIT) - Data Source: Local Data Source - OS: Windows 11 / Windows 10 - Component: Suspected .NET Runtime / Devolutions.Protocols.XtermSsh crash on dispose. Could you please advise if there is a specific configuration tweak or a known hotfix to prevent the SSH terminal from crashing the application environment upon termination? Thank you!