Support

I upgraded and now when I copy a lot of commands I get the new windows, which frankly sucks compared to the old, I cannot even resize to tell it yes!!! WTH [image] i reduced the commands, get this but I still can resize. I want the old style back!! [image]

Hy! I have synced the Servers from the vecenter into a folder and can now connect to vm console, thats fine. I have copied the synec entries into a new folder. Now i want to chanage the conneciton type for them all to RDP, because most of the Severs are Windows. Is there an existing solution for that?

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

I have been running into an issue where RDM will randomly crashing with the following error: Description: Faulting application name: RemoteDesktopManager.exe, version: 2026.1.23.0, time stamp: 0x68270000 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007ff97ae607f5 Faulting process id: 0xB128 Faulting application start time: 0x1DCF5AB6AB10794 Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe Faulting module path: unknown Report Id: 64a43909-0b43-4046-9ee0-6d6317cfd08e Faulting package full name: Faulting package-relative application ID: I enabled crash dumps for the Remote Desktop Manager process and looking at it in windbg shows the following: ClrmaManagedAnalysis::GetThread 8a24 ClrmaThread::Initialize 8a24 ~ClrmaThread ClrmaManagedAnalysis::get_ProviderName ClrmaManagedAnalysis::GetThread ffffffff ClrmaThread::Initialize 8a24 ClrmaThread::get_CurrentException ~ClrmaException ClrmaThread::get_NestedExceptionCount ~ClrmaThread MethodDesc: 00007ff96ec6adf0 Method Name: System.Runtime.CompilerServices.CastHelpers.ChkCastClassSpecial(Void*, System.Object) Class: 00007ff96ec6b0b0 MethodTable: 00007ff96ec6b0b0 mdToken: 0000000006008099 Module: 00007ff96eb74000 IsJitted: yes Current CodeAddr: 00007ff97ae607e0 Version History: ILCodeVersion: 0000000000000000 ReJIT ID: 0 IL Addr: 00007ff9c29d4bd0 CodeAddr: 00007ff97a2c3600 (OptimizedTier1 + Instrumented) NativeCodeVersion: 0000020C551DFA30 CodeAddr: 00007ff97ae607e0 (OptimizedTier1) NativeCodeVersion: 0000020C558B2C00 CodeAddr: 00007ff9c24b6460 (ReadyToRun) NativeCodeVersion: 0000000000000000 Source file: /_/src/runtime/src/coreclr/System.Private.CoreLib/src/System/Runtime/CompilerServices/CastHelpers.cs @ 369 ClrmaManagedAnalysis::GetThread ffffffff ClrmaThread::Initialize 8a24 ClrmaThread::get_CurrentException ClrmaException::Initialize 0000020c6b800190 ~ClrmaException ~ClrmaThread PROCESS_NAME: RemoteDesktopManager.dll ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. SYMBOL_NAME: coreclr!WatsonLastChance+1b6 MODULE_NAME: coreclr IMAGE_NAME: coreclr.dll FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_coreclr.dll!WatsonLastChance FAILURE_ID_HASH: {02278b9d-5c98-a887-c517-87862641b6f2} Followup: MachineOwner Running !clrstack shows the following: OS Thread Id: 0x8a24 (36) Child SP IP Call Site 00000011D8C3C450 00007ffa37390318 [InlinedCallFrame: 00000011d8c3c450] 00000011D8C3C450 00007ff9c248a416 [InlinedCallFrame: 00000011d8c3c450] 00000011D8C3C3F0 00007ff9c248a416 System.Runtime.EH.DispatchEx(System.Runtime.StackFrameIterator ByRef, ExInfo ByRef) [/_/src/runtime/src/coreclr/nativeaot/Runtime.Base/src/System/Runtime/ExceptionHandling.cs @ 760] 00000011D8C3C660 00007ff9ce8a8933 [FaultingExceptionFrame: 00000011d8c3c660] 00000011D8C3E988 00007ff97ae607f5 System.Runtime.CompilerServices.CastHelpers.ChkCastClassSpecial(Void*, System.Object) [/_/src/runtime/src/coreclr/System.Private.CoreLib/src/System/Runtime/CompilerServices/CastHelpers.cs @ 369] 00000011D8C3E990 00007ff9710592c2 MicroCom.Runtime.MicroComVtblBase.AddRef(MicroCom.Runtime.Ccw*) 00000011D8C3F688 00007ffa39e68167 [InlinedCallFrame: 00000011d8c3f688] Avalonia.Win32.Interop.UnmanagedMethods.GetMessage(MSG ByRef, IntPtr, UInt32, UInt32) 00000011D8C3F688 00007ff97105bf97 [InlinedCallFrame: 00000011d8c3f688] Avalonia.Win32.Interop.UnmanagedMethods.GetMessage(MSG ByRef, IntPtr, UInt32, UInt32) 00000011D8C3F660 00007ff97105bf97 ILStubClass.IL_STUB_PInvoke(MSG ByRef, IntPtr, UInt32, UInt32) 00000011D8C3F720 0000020c595e7799 Avalonia.Win32.WinRT.Composition.WinUiCompositorConnection.RunLoop() 00000011D8C3F800 0000020c59611a52 Avalonia.Win32.WinRT.Composition.WinUiCompositorConnection+c__DisplayClass7_0.b__0() 00000011D8C3F850 00007ff9c243595b System.Threading.Thread+StartHelper.Callback(System.Object) [/_/src/runtime/src/libraries/System.Private.CoreLib/src/System/Threading/Thread.cs @ 44] 00000011D8C3F890 00007ff9c243ce94 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) [/_/src/runtime/src/libraries/System.Private.CoreLib/src/System/Threading/ExecutionContext.cs @ 179] 00000011D8C3FB10 00007ff9ce8a8933 [DebuggerU2MCatchHandlerFrame: 00000011d8c3fb10] Happy to provide the .dmp files if it helps.

When duplicating a session in Remote Desktop Manager (RDM), the logging functionality does not work correctly for the duplicated session. Even when manually changing the logging path within the duplicated session, no logs are being recorded. Is there a known fix or workaround for this issue?

Hello, I would like to report a bug regarding the copy and paste behavior in the SSH terminal session. When copying multiple lines of output that contain colored text, some whitespace characters are dropped upon pasting. This issue seems to be directly related to the handling of ANSI color escape sequences during multi-line selection. Environment: RDM Version: 2026.2.7.0 64-bit (PreJIT) Client OS: Windows 11 Pro 24H2 (OS Build 26100.8457) Server OS: Oracle Linux 9 (Kernel 5.15.0-315.196.5.2.el9uek.x86_64) Session Type: SSH Shell Issue Description & Actual Behavior: When I execute a command that outputs colored text (e.g., ip route) and copy the multi-line result, the spaces surrounding the colored elements are missing when pasted. Here is the exact pasted result of the multi-line copy (spaces are missing): [usr01@xxxx00 ~]$ ip route default via10.10.1.1devenp0s5proto dhcp src10.10.1.250metric 100 10.10.1.0/24devenp0s5proto kernel scope link src10.10.1.250metric 100 169.254.0.0/16devenp0s5proto dhcp scope link src10.10.1.250metric 100 [usr01@xxxx00 ~]$ And here is the actual terminal display showing the commands being executed (please see the attached image for color reference): [image] Expected Behavior (and Workarounds): The spaces should be preserved. I found that the issue does not occur in the following scenarios: 1. When piping the output to cat (which removes ANSI colors): Copying the multi-line result of ip route | cat works perfectly (as shown in the bottom half of the image). [usr01@xxxx00 ~]$ ip route | cat default via 10.10.1.1 dev enp0s5 proto dhcp src 10.10.1.250 metric 100 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 169.254.0.0/16 dev enp0s5 proto dhcp scope link src 10.10.1.250 metric 100 [usr01@xxxx00 ~]$ 2. When copying a single line (without line breaks): Selecting and copying just one colored line preserves the spaces. 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 Could you please investigate this issue with ANSI color handling during multi-line copy? Thank you.

Posting on behalf of adroman, they ask: Is it possible to make Devolutions RDM remember the position of my navigation/SFTP panel like in MobaXterm, mRemoteNG and other apps or I have to rearrange it after each restart?

This problem seems to be recurring. Almost all minor updates (when database schema need updating) curing a year or so reintroduce this problem in some form or another. Here we go again: When PowerShell session uses WindowsTerminal as terminal application (as configured on picture), [image] The started WindowsTerminal reads Windows Terminal configuration from outside of RDM application and opens several terminal tabs. [image] Closing these tabs one by one leaves one additional (hidden) Windows terminal still running on background. [image] and no PowerShell sessions open any more, until that hanging WindowsTerminal process is killed. When the PowerShell session is configured to run in external window, the 2 WindowsTerminal windows open. [image]

Hi, Is RDM_execute_opened_connection_action expected to be functional in the current experimental MCP version, or is it still work in progress? If it should work — is there a known workaround or additional configuration required? Version: Remote Desktop Manager 2026.2.8.0 Feature: MCP Server (experimental) Issue Calling RDM_execute_opened_connection_action on an active SSH (SSHShell) session always returns a generic error, regardless of the action used. The connection is visible in RDM_list_opened_connections and all actions (send_command, get_terminal_status, take_screenshot) are listed as available via RDM_list_opened_connection_actions — but none can be executed. Example call json { "actionName": "send_command", "connectionIds": ["b22f1d22-22e2-4bfs-b2cf-222e6c1d7151"], "parameters": { "command": "date", "captureOutput": true, "timeout": 30000 } } Error: An error occurred invoking 'RDM_execute_opened_connection_action'. Same error occurs for get_terminal_status and take_screenshot. RDM was in the foreground with the SSH tab active. BR DI

Hello Team, I have a running MCP connection from RDM to Claude Code (CLI) but RDM reports my the follwing when trying to use the AI Assistant: Ein Fehler ist aufgetreten: Status Code: BadRequest {"type":"error","error":{"type":"invalid_request_error","message":"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits."},"request_id":"req_011C2SDfXTVhPLoxyQoC2WG"} I have a Claude Pro-Account.

Hello, I've tried to set up two different PSM SSH Proxy connections with MFA Caching and neither of which succeeded Environment 1: The connection through the PSM SSH Proxy works, when the credentials are defined in the PSM SSH Proxy entry. However, if the MFA caching is enabled, the connection crashes. The authentication mode is set to CyberArk and the credentials are hard coded into the entry: [image] If I try to connect with this setting, I get two errors: [image] [image] The SSH Terminal entry should be configured correctly, because it works without MFA Caching. This is the latest CyberArk version (15.0), so I suspect the issue is caused by some change to the API. The passphrase for the key is not enabled. Environment 2: In this case, the CyberArk environment is on version 14.2 and there is enforced MFA with SAML, so the PSM SSH entry is configured for SAML authentication. When trying to connect through the PSM SSH Proxy, it first asks for SAML authentication, which goes through correctly, but after that I get a prompt for interactive authentication: [image] I have no idea which password it requests. The host field contains the hostname of the PSM SSH Proxy. In this case, the passphrase for the SSH key is enforced. Could you confirm whether this is a known issue with the latest CyberArk versions, or whether there's a configuration on the RDM side I might be missing? I'm happy to provide logs, screenshots, or additional details from either environment if that would help with troubleshooting. Thank you for your time. Best regards, Daniil

Hello, we use "autofill" to copy credentials into the OpenVPN credential-window. Some passwords contain "^" (caret). Only, when autofill is used into the OpenVPN credential-window, then it is pasted wrong. "^" is substituted with a "&". When using the “Clipboard > Type clipboard“ function the password will be typed as copied; only the Autofill function from the OpenVPN object does transmit it wrong. Is this a bug? Do we need to set a special setting? Here is the configuration: [image] [image] [image] [image] Thanks in advance. Best regards, Daniel

Credential entry setup with either the resolving mode set to "Connection through proxy" or "Injection" and Authentication mode set to SSO allows me to retrieve a list of valid credentials from the list view. However, when I attempt to start a session where those credentials are selected, I get an onscreen prompt that just says "Requires multifactor authentication" and all I can click is OK, with the session not starting. On the Delinea side, I can request a secret and be granted it, but I do sometimes get another prompt on the website for a challenge for my OTP code - if my site login was recent, this just passes through when I click the challenge button. If not, I'm prompted for my OTP code again, then it lets me through. I've tried exiting RDM and then opening again to force a re-sign in to the platform, but that hasn't helped. When I walk through the sign in process, sometimes I can select the login I want , other times in the browser box I do briefly see something about generating a token, but the box disappears before I can do anything, then the session never opens either. I've also tried clearing the inbuilt browser cache, but that hasn't made a difference either.

RDM tends to stack modal dialogs, e.g. if data source connection is lost while using another modal dialog then the error message can end up below other windows. Resulting from this visible ui elements become unresponsive. Moreover, it is challenging to reach the problematic modal dialog. The data source connection error dialog returns every minute or so, which makes this scenario a daily recurring nuisance. Devolution Server runs on prem and is accessed by our team via SSL-VPN. So, anytime the VPN connection is down, RDM is unable to access the data source for a while. I reckon RDM should simply accept this fact, or -if necessary- switch to off-line mode. In practice, I simply disregard the connection error dialog until I want to resume using RDM. The first connection error dialog could be regarded as informative, its modal nature makes it mostly get in the way as RDM has functions that do not depend on the data source. Due to their modal nature, I mostly experience the error dialogs as obstacles in the way of whatever I'm doing. Please note that, in my experience, handling of ui elements has been flaky for years now: - I haven't been able to rename items within the Navigation pane, because the ui appears to reset every 5-10 seconds or so. I need to be quick and lucky to use this feature. - Dialogs often become unresponsive after a while. Sometimes this is caused by a modal dialog that ended below the stacked windows, but in other instances this is less apparent e.g. there is no reason for the data source connection error dialog to appear when the data source is in off-line mode. I was hoping to disable repeated notifications of an ongoing error state, or to disable modal dialogs unless acknowledgement is required, or most preferably to have the error notifications appear as a colored band below the ribbon (similar to license expiration warning or offline data expiration warning). Is there an advanced option that allows trivial error notifications to be configured to be less disruptive ? I'm currently using: 2025.3.32.

Hello, i'm trying to create a (somewhat) simple script to download/fetch the latest version of RDM zip file to create a portable version on an as needed basis. I have automated the .NET portion and the folder structure. But finding the latest version of the .zip for portable installs from your site is challenging. I was previously able to parse the URL and filename and SHA256 hash as well from your website. https://devolutions.net/remote-desktop-manager/download/thank-you/ Youve recently changed the download page and now the page is much different. Can you create a simple JSON page much like Microsoft (GitHub?) does where i can pull the filename, Download URL and hash? Or do you currently already have that without having to Invoke-Webrequest the webpage and regex the content? Thanks! Example for DotNet https://dotnetcli.blob.core.windows.net/dotnet/release-metadata/10.0/releases.json PS. I understand if you dont want users automating downloads and bypassing your HTML pages, but this would be a nice nitch feature.

Posting on behalf of fritz, they say: High GPU load in the latest releases (26.2.7). It's always around 25%.

Is it possible to use RDM to remotely connect to a machine using an Entra account? I tinkered with that for some time and could not get it to work. Thank you

all sessions based on (Windows Terminal ) is no more working after (2026.2.7.0 64-bit (PreJIT)) update

Posting on behalf of G-rant001, they ask: Ok, need some help. I was working with broadcom to fix some vcenter issues and they disabled the warning when copying commands to the ssh session. This is a huge issue, i need to review prior because I manage a lot of switches and don't want it to just apply, i like the validation prio. How do i get the warning message back?

Posting on behalf of jonatankersley, they ask: Has anyone worked through dealing with 'old' connection issues with the Web address interface, specifically when dealing with iLO, iLOM, iDRAC, IBM/Lenovo BMC, etc.? 'Your connection isn't private' - need to select Advanced This server couldn't prove.... - need to select 'Continue to IP.ADD.RE.SS (unsafe). Finally the web page shows with one format or another depending on the version of the underlying iLO/iLOM/IDRAC/...

RDM 2026.2.5.0 / 2026.2.7.0 DVLS 2026.2.4.0 Hi All Please move this to Bug Section if its a Bug, thanks! When having an active Vault Filter (left bottom corner), then the whole RDM hangs a little and Server Tab Switching kills your patience. [image] After removing the active Filter, everything is working normal again. Thanks for looking at! Best Regards Andreas

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

whenever i start session that is locally a PowerShell , i got the following error [error 2147942667 (0x8007010b) when launching `"C:\Program Files\PowerShell\7\pwsh.exe"'] Could not access starting directory "E:\BIN""

I have had the same key setup for years now and in last version it working. I updated to 2026.2.7.0 64-bit (PreJIT) this morning and now all connection that used to work with this key fail. If I use user/pass it works. Using same key in WinSCP (same server) still works. What was changed? [image] I am connecting to server 1 (RHEL) via ssh as usera + key. This is the jump host setup in the ssh gateway tab. I am then connecting to server 2 (RHEL) via ssh as userb + same key. This has worked for years. Checking logs on server 2 and it seems to be failing because it is passing usera to server 2 instead of userb [image] this was setup as inherited which used to work but is not now. I switch connection to use username/pass and hardcoded. but it is still passing the usera to server 2 instead of userb.

Hello, i use RDM with no issues, but when i open session using SCP i cannot solve the following issue symlinks are not properly shown , for example "log" symlink is shown as it is [image] if i click over it i get the following [image] so i need to put manually the path contained under symlink to reach "log" folder is there a way to fix this ? thanks