Support

Hello, I have a Vault setup and my users are not able to add things to the Vault root, only administrators. I changed the Vault Settings - Inherited permissions - Add to root from Workspace to Allowed and I also changed Administration - System permissions - Entries - Add to root from Default (Allowed) to Allowed. My user reported that at first they were able to add to the Vault root after I made those changes, however after they closed and re-opened RDM they reported they are no longer able to add items to the root. I'm running RDM 2026.2.9.0 and server 2026.2.9.0

Hello, RDM has been working excellently for me. Thank you for building such a great product. After installing 2026.2.17.0 I can no longer log in with a Microsoft Account into my Windows 11 RDC. It shows the user and a password, but of course I do not have a password as it is a passwordless account. Is there a new setting I can apply to make this work with my passwordless account? Everything has been working for months now without this issue, and I just ran into it today. Thank you for any assistance you can provide, Michael

[image] This whole navigational menu is always blank. How do I get connections to start apearing here? On version 2026.2.13.0 64-bit.

Hello, I am using a Command-Line (External Application) entry that is configured to launch an application under a different user account. Before the application starts, I need to execute a script that performs some user-specific modifications. I configured the script in the "Before opening" event, but it appears to run in the security context of the user who launched Remote Desktop Manager, rather than the user account configured for the external application. Is it possible to execute the "Before opening" event script in the security context of the external application's configured user account?

Hi! I have problems with connections that are using "Linked (user vault)" credentials entries. I can not view password any more on the connection and if I click properties to edit the connection I receive a popup: "Unable to find the credential entry; this setting will be lost."

Hi I was wondering if I can batch edit the folder type. I would like the change all my folder types from "Folder" to "Site" [image] I have hundreds of folders but do not want to have to change all these manually. Regards Troy

I believe I have already asked, but how do i keep the tree on the left from moving around. I think I want it to stay on the last item i selected.

Why is it that the quick connect box deactivates when I'm on the favorites tab ? I have to go to "User vault" to activate it again. Did I miss a setting somewhere ? Version: 2026.2.17.0 64-bit on Windows 11 25H2

For all SSH sessions, I used one universal setting and it worked. Waiting for `password` works even for distros that have no text at all. But with Ubuntu 26, this stopped working because the text changed. This also works for RHEL. But however you look at it, waiting for a specific word is a very hacky method. Can't you make a smart password input based on console readiness / line change? [image] ubuntu24, keyword `password` sudo -i [sudo] password for name: ubuntu26, keyword `password` sudo -i name@name:~$ sudo -i [sudo: authenticate] Password: ubuntu26, keyword `sudo` sudo -i [sudo: authenticate] Password: debian 11+, no keyword: sudo -i [sudo] password for awx: Sorry, try again. xen: sudo -i # ^C

I'm attempting to run X11 from an AIX server back to my Windows laptop running XMing. I am not allowed to use the -ac param in XMing to bypass the Access Controls. If I use -ac, the X11 prompt works as expected on AIX, but when I enable access controls by removing the -ac param, everything quits working. I made this work in Linux pretty easily. I set the SSH Terminal Properties for X11 forwarding to Enable = Yes, X Display Location to blank, Protocol to MIT-Magic-Cookie-1, and X Authority File to blank. Upon connection, RDM populates the $DISPLAY variable on the Linux box, and the connection is subsequently successful with Access Controls in place. I have not yet found any combination of settings that can have the same success on AIX. If anyone has a process that can create logs that might help or anything, I would appreciate. # Log at the AIX server (IPs obfuscated) $ echo $DISPLAY $ export DISPLAY=10.1.1.1:0.0 $ xclock Xlib: connection to "10.1.1.1:0.0" refused by server Xlib: No protocol specified Error: Can't open display: 10.1.1.1:0.0 # Log from XMing AUDIT: Wed Jul 09 11:34:50 2025: 9932 C:\Program Files\Xming\Xming.exe: client 4 rejected from IP 10.2.2.2

Does the Veeam Entry have proper Support for the current Veeam Console Version 13.0.2.29 Because when I create an entry, enter the IP, credentials and link the credentials, it always opens up to either the window where I have to enter the IP address or the login window for the previous server I connected to. It doesn't seem to receive the information I entered into the veeam entry and I don't see any setting inside RDM that could help here. Do I need to set something in the entry, so it works with the v13 Veeam Console? If it doesn't support v13 then my question would be if support for it is planned in the near future. Thanks in advance for any insight into this you may be able to offer.

Using RDM 2026.2.12 upgraded to 2026.2.16 Most of my servers are Proxmox Servers. When on a Proxmox server there is Updates section. When you click on the upgrade button it creates a new shell tab (like it supposed to). But it does not shift focus to the shell tab, now have to manually click on the tab to proceed with the update. In 2026.2.12 version and earlier versions the focus shifted automatically to the new shell tab. The problem first showed up in version 2026.2.14. Please bring back that function, it is very helpful when going through and updating servers. So I went back to 2026.2.12 for now, Thanks Jim...

Hello, I have a few users that are allowed to do user admin tasks (create user, delete user, reset MFA). Unfortunately the last thing - reset MFA - is no longer possible. But this is important if a full admin is not available and someone needs to re-enroll MFA. [image] They have "System permissions, Administration, Management, Users => Custom" which was enough in the past. Brgds Andreas

Hi Does anyone can tell me how to use this search function correctly, seems it not works, it couldn't match anything what I inputted. The filter or advance search function working as expected. What's this search function use for?

Hi, Today we upgraded to the newest version of the free edition, and since then the Yubikey entries stored in the Credential Vault give the error message "An authentication error has occurred. Authentication failed because NTLM authentication has been disabled." When I try to logon with user/password and then I choose the Yubikey entry, then it works ok, only the entry stored in the vault produces the error message. I tried several things, but none of them helped: I tried to change the entries from hostname to FQDN I enabled the local resource "Smart Cards or Windows Hello for Business" Tried to re-create the credential entry, however by pushing the "Test configuration" I get the correct certificate that is also stored on the Yubikey I tried to change the default RDP type in the general configuration None of these helped. When I uninstall the new version and install the previous one 2026.2.13.0 it suddenly starts to work again. Did anyone had the same or similar experience? Do you have any ideas how to solve the issue? Thanks!

I upgraded to 2026.2.16.0 64 bit. Since then, I am unable to connect to any Windows machine using Linked (vault) X.509 Certificate credentials. The connection fails with the following error message: "The connection was denied because the user account is not authorized for remote login." I was previously using .12 successfully. Our environment does require NLA authentication which uses the same certificate. I am able to connect to the machines outside of RDM using the same certificate/smart card. I can also connect within RDM if I change credentials to None. I cannot connect if I try a temporary certificate (imported using a different name).

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

Identity in favorites updates don't propagate and cannot edit identities after restart but before open previous version 2026.2.17.0 64-bit (JIT) Since updating to 2026.2.16 and 17 I am having several issues I have an id that changes password daily so I placed it in my favorites. However now when I edit it and save it still shows the old password in favorites but when I switch back to the vault it shows the new password and then when I save there it finally propagates to favorites. It is as if the favorites view is holding on to a cached copy. If I restart RDM I used to be able to open the navigation panel and edit my admin id to change the password and then answer yes to the open previous sessions. Now the panel just beeps when I click it and will not open forcing me to cancel the open previous sessions

Hello Folks, I am looking for tips on tackling "fuzzy" fonts when comparing RDM SSH Terminal and PuTTY. OS: Windows 11 RDM: 2026.2.17.0 I've tried every option in RDM under SSH > Terminal > Display (Font Quality, Size ..etc). I both RDM and Putty I've selected the font "Courier New", size 11. If you look at the attached picture, the fonts in Putty are nice and crisp, and kind of "fuzzy" in RDM. I RDP into my Windows 11 machine and run RDM there. [image] Any thoughts/suggestions? Thank you

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

Where I work the only way I can open the command line is to "Run as" using my admin account which is different to the one I used to login to windows with. I was trying to setup an entry in RDM so I wouldn't have to constantly enter my credentials each time and when I try and run it I get the below error message [image]

Many times when I send these commands it show the preview and is correct, but when sending them one charater is missing. What is being sent: show interfaces gi1/0/5 counters errors show interfaces gi1/0/8 counters errors show interfaces status | include Gi1/0/5|Gi1/0/8 show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR show mac address-table interface gi1/0/5 show mac address-table interface gi1/0/8 8237RSU2-SW1#show interfaces gi1/0/5 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/5 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/5 0 0 0 0 0 0 Port OverSize Gi1/0/5 0 8237RSU2-SW1#show interfaces gi1/0/8 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/8 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/8 0 0 0 0 0 0 Port OverSize Gi1/0/8 0 8237RSU2-SW1#show interfaces status | include Gi1/0/5|Gi1/0/8 Gi1/0/5 Vertiv B-Left connected 25 a-full a-100 10/100/1000BaseTX Gi1/0/8 Vertiv A-Right connected 25 a-full a-100 10/100/1000BaseTX 8237RSU2-SW1#show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR 8237RSU2-SW1#how mac address-table interface gi1/0/5 ^ % Invalid input detected at '^' marker. 8237RSU2-SW1#show mac address-table interface gi1/0/8 Mac Address Table -------------------------------------------

Hello, We are currently using version 2026.2 and would like to disable the use of the AI agent for all users until we have internally evaluated its potential applications. I understand that this can be done via Group Policy (GPO), but is there also a way to configure this through the Devolutions Console? Kind regards,

Pasting text into an SSH terminal session strips trailing whitespace only. Leading and internal spaces paste correctly. Reproducible from any clipboard source (Notepad, other apps, and copying from within the SSH terminal itself). Clipboard copy method: Legacy. Bracketed paste: tested both Default and No, no change. Example: [image] I also noticed that the terminal seems to trim extra spaces between words - not sure if thats related. Google mentioned half a dozen places to check including clipboard options, terminal types, bracketed paste mode, autocomplete, ctrl+shift+v but I either cant find the setting or it doesnt work. Any suggestions? Thanks!

Hello, I am trying to use a FIDO2-backed OpenSSH key together with an OpenSSH user certificate in Remote Desktop Manager for Windows. Environment: Remote Desktop Manager: 2026.2.17.0 OpenSSH for Windows: 9.5p2 Key type: sk-ssh-ed25519@openssh.com Certificate type: sk-ssh-ed25519-cert-v01@openssh.com Certificate issuer: OpenBao SSH CA Hardware authenticator: YubiKey-compatible FIDO2 security key The FIDO2 key itself works in RDM when I select its OpenSSH private key handle file, as described in your existing FIDO2 support topic. The same key and certificate also work correctly with OpenSSH for Windows: ssh -i <key-handle-file> -o CertificateFile=<certificate-file> user@host OpenSSH requests the FIDO2 PIN and/or touch and successfully connects. However, when I configure the same private key handle and certificate in an RDM SSH Shell entry, RDM rejects the certificate with this error: Unknown type for certificate key: sk-ssh-ed25519-cert-v01@openssh.com The certificate itself is valid and can be inspected → The certificate is also parsed successfully: ssh-keygen -Lf <certificate-file> Expected behavior: RDM should load the sk-ssh-ed25519-cert-v01@openssh.com certificate, use the matching sk-ssh-ed25519@openssh.com key handle, and request the FIDO2 authenticator to sign each SSH connection. Actual behavior: RDM recognizes the base FIDO2 key but rejects its OpenSSH certificate type before authentication. Could you please confirm whether OpenSSH certificates for FIDO2/SK keys are currently supported? If they are not supported yet, could support for the following certificate types be added? sk-ssh-ed25519-cert-v01@openssh.com sk-ecdsa-sha2-nistp256-cert-v01@openssh.com This combination is important because the SSH CA provides short-lived authorization, while the FIDO2 authenticator enforces physical user presence or verification on every connection.