Support

Hi Support team, I noticed if try and log to a UNC path to a hidden share the $NAME$ variable doesn't populate. Examples below. \\san\ittemp$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log The log file will be named: $NAME$ (10.1.x.x) - 5-22-2026.log If I change it to a mapped drive, where I map B: to \\san\ittemp$ (it work properly) B:\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Log file name: IND-DEVICE (10.1.x.x) - 5-22-2026.log if I use a nonhidden share, it works proper as well. If I use a custom variable set to the string "\\san\ittemp$", it works this way as well. $CUSTOM_FIELD1$\vendor\TermLogs\%USERNAME%\$DATE_YEAR$\$DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$\$NAME$ ($HOST_WITH_PORT$) - $DATE_MONTH$-$DATE_DAY$-$DATE_YEAR$.log Question is.. is this a bug? Thanks Sam

Hello RDM Support, I am experiencing an issue when importing an RDM file into the vault on Remote Desktop Manager version 2026.1.22.0 64-bit (JIT). When I select “Root” as the destination during the import process, the option is ignored and the entries are imported into the currently selected folder instead. When I select a specific folder as the destination, the entries are imported into: “Chosen Import Folder / Folder Selected Before Starting the Import” instead of being imported directly into the chosen folder. The expected behavior would be for “Root” to import directly into the vault root, and for a specific folder selection to import directly into that folder only. At the moment, the folder selected before starting the import always seems to be used as the base path for the import. Additionally, it would be helpful to have a “Back” button after selecting the destination folder instead of only having a “Cancel” option. While testing this issue, I had to restart the entire import process every time because there was no way to go back and change the selected folder. Please let me know if this is a known issue or if additional logs or screenshots are required. Best regards, Stefano

Hi All, I have my personal email account registered as the Devolutions account, like below. How can I configure my existing FIDO-2 USB token so I can use it for logging in to any RDP session, VMware Center and any credentiall ogin without typing my password ? [image] Any help and clarification would be greatly appreciated.

Hello, I use TheGreenBow for VPN connexions and everything is already setup for this part. When connecting a RDS while using 'VPN/SSH/Passerelle", the VPN connection start correctly and the RDS is launching but I've a popup windows in my TheGreenBow program asking me to replace or add a configuration [image] If I choose 'abort', everything runs well. I've install the program on another computer, same configurations and versions for RDM & TheGreenBow and same TGB configuration. Any idea? Thanks!

Hello, after getting some Windows Updates I got an issue with the RDM version 2026.1.22.0 I am trying to connect to an on premise server with the Version 2026.1.19 Below you will find the Log details. Kins regards, Bernd Wollny [image] --- ArgumentException - The chain is already shorter than required. (Parameter 'requiredChainLength') at OpenMcdf.MiniFatChainEnumerator.Shrink(UInt32 requiredChainLength) at OpenMcdf.MiniFatStream.SetLength(Int64 value) at OpenMcdf.CfbStream.SetLength(Int64 value) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.WriteAllBytes(CfbStream stream, Byte[] bytes) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.SaveMeta(RootStorage file) at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.Reset(Boolean saveChanges, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.OfflineManager.Reset(ConnectionEngine engine, Boolean includeMeta) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource, ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnections(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.RefreshConnectionEngineWithFailover(ConnectionEngine& engine) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.RefreshAllConnectionView(Boolean saveState, Boolean checkOnline, Boolean force) at Devolutions.RemoteDesktopManager.Managers.MainFormManager.DoFirstLoad(FrmMainDocumentManager mainform) at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.DoFirstLoad() at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.TmFirstLoad_Tick(Object sender, EventArgs e) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) ------------------------ extended stack ------------------------ at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel.LoadParameters(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.AvaloniaUI.ViewModels.ErrorMessageViewModel..ctor(ErrorMessageParameters parameters) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String details, String title, String xml) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String message, String title) at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorMessage(ConnectionEngine engine, Exception exception, String title) at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException(Exception exception) at Devolutions.RemoteDesktopManager.Managers.LogManager.OnThreadException(Object sender, ThreadExceptionEventArgs t) at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception ex) at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, UInt32 msg, WPARAM wparam, LPARAM lparam) at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg) at System.Windows.Forms.Application.LightThreadContext.FPushMessageLoop(msoloop uReason) at System.Windows.Forms.Application.LightThreadContext.RunMessageLoop(msoloop reason, Boolean fullModal) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context) at System.Windows.Forms.Application.Run(Form mainForm) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)

Hi guys, When using dark mode, it's almost not visible when text is selected: Selected: [image] Not selected: [image] any advice? Best regards, Thomas

We're having trouble configuring multiple jump hosts in the program. We've added two IP addresses—for two jump hosts—to the VPN/tunnel/gateway - SSH gateway entry. (Currently, due to the aforementioned issues, we only have one entry) [image] It seems that the connection is established starting from the top of the list, and if the first jump host isn't available, the connection doesn't switch to the second jump host. [image] I'm not sure, but the same thing happens if the “Detect reachable host in wait” option is selected. The question is: did we configure something incorrectly, is this how it's supposed to work, or is it a software bug?

I got the following error today: "A non pam vault entry update forbid metadata keys." It was during updating an entry's credentials. A teammate created a web entry in his local data source. He entered his own credentials, apparently from his own vault in the data source. He then copy/paste'd the entry from his data source into the Hub data source ( why did he do it that way is a different topic related to disappearing entries when losing internet connection ). We agreed that we will replace the credential of the Hub's entry by the credential drawn from a user's vault (everybody has their own account). When editing the above entry in Hub data source (through RDM), I got error "Unable to find the credential entry; this setting will be lost" - this one is okay for me. When editing the entry, the "Credentials" was set to "Linked (vault)", the value was empty (expected). I changed it to "Find by name (user vault)". I entered the entry name as agreed with the teammate. I clicked OK and the following error appeared. I am unable to change the credentials of the entry to anything else - I tried "Username and password", "None", but the error still appears. The only workaround for now is to create a brand new entry and delete this one. [image]

I my company we use a Wallix solution to manage servers. The configuration is possible with Remote Desktop Manager. But it required to have the server name in the user Name. ex: Host : wallix.global.mycompany RDP: Normal User Name : Interactive@ serveurName :RDP:A_GROUPADMIN:Login@domain.ad Password : ******** So if you have 50 servers to joint, the credential couple (user name / Password) change for each server. And I cannot use the credential manager provide in Remote Desktop Manager with one only user. So I should replicate the password 50 times in every RDP properties. It works fine, but every time the password change I have to reapply the password in all the 50 configurations. It is why I suggest to add one of this 2 fonctionnalities. => give the possibility to use a secret key in the password field. It is possible to use a variable in User name (ex Interactive@ serveurName :RDP:A_GROUPADMIN:$USER$@domain.ad) but it do not work for the password. => or give the possibility to replace the password (and only the password) in all the configurations store in a folder (recursively) or at the Local DataBase level. Perhaps there is an other simple way to manage it, but I don't find it.

I have Remote Desktop Manager 2026.1.22.0. 64-bit installed. I have imported several hosts with IPs using port 22 (in a csv file) - from another PC with Remote Desktop Manager. How do I enable Putty to be the fault connection client on this new computer? (Putty is installed on this computer as well.) Right now, when I double click a host, I get a window saying Connecting ....., and then nothing happens. I do not see the putty window

Is it possible to use RDM to remotely connect to a machine using an Entra account? I tinkered with that for some time and could not get it to work. Thank you

Hi everyone. I have issues with the copy paste, and historickly we have had issues with the funcion for a long time. But now, it dosent work at all for me. Is is only the "Username and password" that doesent work, the user or password one at a time works fine. I have tried the "Clipboard Diagnostics". Paste once or twice, there is no other application taking the content: Clipboard - CopyMethod : PasteOnce Clipboard - Paste Once - Count : 1 Clipboard - Empty Clipboard - Promise - Format : 50098 Clipboard - Promise - Format : 49666 Clipboard - Promise - Format : 49665 Clipboard - Promise - Format : 49954 Clipboard - Promise - Format : 50093 Clipboard - Promise - Format : 13 I hope you have a good input for solving this. Best Regards Jens.

Hi, Is it possible to convert an RDP session entry to SSH or the other way around? What I mean with that, suppose I make an entry for a RDP session. I enter the ip adres, the credentials etc. but after making the entry I find out that the server for which I make the entry isn't a RDP host but a SSH host. So in this case I just need to flip the protocol for that entry from RDP to SSH and save it. Is such a thing possible?

Hi I'm trying to figure out how to create new template to use Putty. I like the customizations I have created for my putty session.

I don't know since when, but every time I connect to newer 2022 or 2025 Windows servers through RDM, the background colour is changed to black. I do set the colour to anything and when I reconnect it goes back to black. Using RDP client from WIndows I do not see this behaviour. Is there a setting I'm missing that causes this?

Using the latest version of RDM and the Azure Global Reader service account, how can I automatically add all of my Azure VMs in multiple subcriptions to the Navigation pane ? Thank you.

Hi, I'm using the portable version of RDM. In the last two versions, post-login commands for ssh sessions behave strangely. I use keepass as a password store. First, I pass the username and password from keepass, which works fine. Then I need to pass the administrator password via the su command, and I use the $TOOL_PASSWORD$ variable. As a result, after login, everything looks like the second picture. Maybe I missed some changes. Thank you. [image] [image]

Hello, I would like to ask you, if it's possible to copy user in Active directory dashboard. I can't see this option and I don't know if there is some settings that must be turned on. And is there a way how to add column with e-mail? Thanks [image]

The recently added MS SQL Server Remote Management session (RDM 2025.2.x versions) doesn't seem to work correctly when trying to use user vault credentials. When I create a new session in the following configurations, the session does not work as expected Scenario 1: Credentials: "Username and password" Host: Server's FQDN Login Mode: "Integrated Security (Active Directory)" Result: Session opens as the same user running RDM, with no database or management access. Scenario 2: Credentials: "Find by name (user vault)" Host: Server's FQDN Login Mode: "Database login" (this is the default, and it is greyed out unless "Username and password" is selected like in Scenario 1) Result: Login attempt uses username from the user vault, but doesn't recognize it as an Active Directory login, so the login fails. Scenario 3 (Desired configuration): Credentials: "Find by name (user vault)" Host: Server's FQDN Login Mode: "Integrated Security (Active Directory)" (I tried setting this before changing the other drop-down off of "Username and password") Result: Logged in as the same user running RDM, with no database or management access. It doesn't use the user vault credentials at all. We're running RDM 2025.2.14.0 on Windows, attached to Devolutions Server 2025.2.2.0. Is there any way to get this session type to use Active Directory Authentication with the user vault credentials? Thank you!

Since the update to RDM 2026.1.15.0 and DPS 2026.1.11.0 sometimes entries in the personal vault are shown twice or even quadruple. They work normally and usually when restarting RDM it is back to normal.

Hello, We are using RDM with DPS as datasource and configured DUO MFA. Some users have their docking station connected through a wired LAN connection. When they dock out, they connect to WLAN. When switching the network with docking in or out, RDM requires a reauthentication. This would not be an issue - except that it is not one prompt but multiple. Sometimes I receive 5-6 DUO MFA prompts at the same time. I don not know if it is connected to the amount of remote sessions open in RDM at the time. After switching, all RDP sessions are closed anyway. We also had cases, where the DPS and DUO accounts were locked because the prompts were not confirmed and just continued until the lockout.

Hello, I have created a typing macro intended to auto-execute a few commands after logging in to my SSH sessions. I am editing the session, selecting Events, After opening, Select Execute macro/script/tool and choose the typing script I created. When connecting to the host, I see in the lower right of the console it says 'Executing macro for 'my host name', but nothing is executing.

Hello, When attempting to update the 'accountExpires' attribute of an Active Directory user object via the RDM AD dashboard, the following error message appears. Using RDM 2026.1.20. Please let me know if any additional information is required. Thanks Joe [image]

Is anyone also experiencing any stability issues with RDM today? I downloaded and installed the latest version to see if that would help, it has not. But for some reason RDM has been acting very strange today. I use RDM to manage several dozen windows servers, both on site and on Azure. I typically have 5-10 remote connections active at any one time, Historically RDM has been a life saver, today not so much. When I try and close a connection to a server, it seems to hang up, and it is very difficult to get RDM to shutdown. The issue seems to be associated with closing an RDP connection. Many time I have had to log out and back on to clear RDM from the task list. At first I thought it might be associated with some MS issued update, as I noticed that most of the servers were wanting to reboot after installing updates. In the end I did manage to get the servers updated and rebooted. But the problem has persisted on the fully patched and rebooted servers. I have been forced to manage the servers via Remote Desktop Connection. But even then RDC behaves oddly when terminating a session. Hence my suspicion the issue might be related to RDP itself. Any insights, or suggestions? Thanks All

Dear team, today during my live presentation about RDM it happened that RDM 2026.1.22 exhibited a bug. Also one of the attendees confirmed this issue. [image]