Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

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6

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Arnaud S.

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einkauf4

Open RDM Sessions in use by other user not actualized or invisible

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

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Min Destens

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ken3

Credentials linked to PWSafe vaults no longer function

RDM can no longer pass through logon information for any PWSafe linked credentials. It reads the data fine -- I can view the usernames and passwords without issue, but opening an RDP session causes a native RDP logon popup to occur -- there's no passthrough. I've tried new credential entries -- which create fine, but still aren't used to authenticate for RDP sessions. I've tried new data sources, but nothing changes. This vault plugin is the only paid feature I use, so a fix would be appreciated. I'm using the current version of RDM, but this started effecting the older 2025 version, so I upgraded, hoping it was fixed. I don't know what started it, but it started this week. I would consider a complete reinstall, but I would think the upgrade would have fixed any corruption in the install.

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Samuel Dery

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cryorig

Resolved Implemented

Custom Powershell Synchronizer $RDM Object

Hi currently trying to script a syncer for imports from HPe IMC. I can get the information from IMC fine via their API, but i fail to get this to work as a synchronizer. Can someone give me an example what the $RDM object (i guess the Synchronizer generates this each run?) looks like? or maybe even a few lines on how to recreate it for testing outside of RDM... The documentation about the powershell synchronizer is not (yet?) very helpful IMO. Thanks, CryoRig

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Patrick Ouimet

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devolutions85

Unusable window size when VNCing to Mac Mini

With smart sizing on or off the window is ridiculously small. Monitor connected to physical device is running at 1920x1080. Version 2026.1.15.0 and 16.0 running on Windows 11 ARM on a 5120 x1440 display. RDP connection to a Windows 11 VM displays ok. TightVNC to the same Mac from the same Windows laptop displays ok. [image]

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Jacob Lafrenière

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jm2

Backlog

Pre-authentication failure with DVLS via Azure App proxy renders RDM unresponsive

Hello, Using RDM 2023.3.32 and DVLS 2025.3.15 with Azure App Proxy. When using RDM to connect to DVLS via Azure App Proxy, if the pre-authentication fails for any reason, RDM becomes unresponsive and needs to be closed via task bar or manager. The issue also seems to manifest if the connectivity to the data source is interrupted, which can trigger reauthentication, which may timeout if unnoticed by the user. Please let me know if you would like any additional info. Thanks Joe [image] [image]

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Patrick Ouimet

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meelisn

Resolved

RDM 2026.1.10 - PowerShell session with Windows Terminal restores previously saved tabs

When PowerShell session uses Windows Terminal external window, the 2 Windows Terminal windows start: one window with restored sessions from Windows Terminal opened from OS one window with configuration saved in RDM PowerShell session. Both windows run in the same Windows Terminal process. When PowerShell session uses Windows Terminal in embedded window, Windows Terminal opens all restored terminal tabs, but the new tab with requested configuration is not visible. Closing that embedded tab leaves Windows Terminal with all sessions running on the background and next time the embedded tab appears for couple of seconds and then disappears. My Windows Terminal is configured to open windows from previous session, when starting.

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Patrick Ouimet

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wolivo

Fortinet version 7.4

I have an older version Fortinet VPN/SSL client to connect to a client. When I add the current executable, I get an error ' Path not found'. The path is correct, but the executable file on the setup page is not the default executable on the setup page. I have checkedthe option to set the directory and filename, but I still get a Directory Not Found message. Is this a supported version? Any suggestions to setting the path and executable which have change names.

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Daniel Albrecht

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ahousten

Mouse jiggler not working for me.

I'm running v2026.1.14.0 on Windows 11 23H2 and I'm unable to get the mouse jiggler to work when using RDP to Windows 2016 through Windows 2025 server. I've tried the steps I see in the other threads regarding troubleshooting this issue but none of them helped. I enabled trace logging for API hooking. May I send that log for diagnosis?

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Richard Markiewicz

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ckobacs

How to use in DB saved ps script in Before opening event?

I have a PS script which I am able to use only in "Before opening" event when it is saved on the disk selecting "Execute PowerShell" like ($RDM . "NoMachine\NoMachine.ps1" GetRemoteIP WriteNoMachineConfig"). I like to have this script (NoMachine.ps1) in the DB and load it from there. I see "Execute macro/script/tool" which looks fine at the first glance but it is actually useless due to loosing the $RDM object. Perhabs a new PS instance get instanciated not using the one having the actual connection. It is possible to do what I wanna do or it is a missing implementation. It would be more convenient to edit script in one place in the DB as at every location and keep tracking on versioning etc.

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ckobacs

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mlabbe-pg

Resolved

Winget upgrades not working

I've noticed since I added RDM to my Winget update script, a couple RDM versions ago: C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise. I first thought it was because I had manually installed RDM manually using the .exe instead of the .msi (the .exe is much smaller). I'm not 100% sure if it was working with 2025.x but it definitely is not working with 2026.x. You can reproduce with a fresh reinstall (Win11 25h2): C:\Windows\System32>winget install -h -e --id Devolutions.RemoteDesktopManager --version 2026.1.11.0 Trouvé Remote Desktop Manager [Devolutions.RemoteDesktopManager] Version 2026.1.11.0 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Ce package nécessite les dépendances suivantes : - Packages Microsoft.DotNet.DesktopRuntime.9 (1/1) Trouvé Microsoft .NET Windows Desktop Runtime 9.0 [Microsoft.DotNet.DesktopRuntime.9] Version 9.0.14 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Téléchargement en cours https://builds.dotnet.microsoft.com/dotnet/WindowsDesktop/9.0.14/windowsdesktop-runtime-9.0.14-win-x64.exe ██████████████████████████████ 57.7 MB / 57.7 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement Téléchargement en cours https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.win-x64.2026.1.11.0.msi ██████████████████████████████ 407 MB / 407 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise.

Recommended Answer

a day ago

Hello, Could you please try running the upgrade using the following command instead: winget upgrade -h -e --id Devolutions.RemoteDesktopManager --locale en-US This version of the command should work properly for your case. Let me know how it goes or if you run into any issues. Best regards,

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Antoine Mauger

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phowarth

Backlog

vSphere VMID overwritten from template

Hi. i've used vSphere Synchroniser to initially bring in all our VMs, then I choose to rename and move some out into a subfolder for important VMs. I've saved one as a template and changed the Custom Image, and blanked the VMID in the template. Now when I apply the template to all the VMs (Edit > Special Actions > Convert from Template), it deletes the VMID from the VM session entries as the value is blank in the template. Is there a way to prevent overwriting certain properties that are specific to entry types - I know we can "keep" the name, image, description, etc etc when we apply the template, but VMID isn't one of the options to keep as it's configured within the entry type. Screenshots in order show the progression from working VM (from the synchroniser) to non-working VM once the template is applied. Peter

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Michael Beaudin

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gpunktschmitz

client specific overwrites for connection types (for all vaults)

hi, with a lot of vaults one must update each and every (new) entry to match personal preferences. Is it possible to say "on my machine any RDP session shall be opened on my second screen" in the client once instead of every entry in every vault? KR G.

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Samuel Dery

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Nick

Disable AI Assistant

Hello I've been looking into how I could disable the AI Assistant in RDM. Unfortunately, the closest I got are release notes mentioning that it is possible but I cannot find the system (?) setting. Could someone please help locating the setting? Thanks in advance! Kind regards, Nick

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Min Destens

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hjbos

How to get SFTP working with vCenter

Is there a way to configure Remote Desktop Manager to get SFTP working with vCenter without changing the shell in vCenter (see article Using WinSCP with the VMware vCenter Server Appliance - JohnBorhek.com )? In WinSCP there is an advanced option SFTP server where you can fill in: shell /usr/libexec/sftp-server to get this working. I can't find this kind of setting in Remote Desktop Manager. Because our vcenters are only accesible through Devolutions Gateway we need to get this working within Remote Desktop Manager and can't use an external tool like WinSCP.

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Denis Vincent

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janschnackenberg

"Terminal Command" issues

I would like to have the possibility to execute a rather lengthy shell skript on selected SSH Terminal connections on demand. Due to multiple reasons the usual anwser "just use ansible" is not usable here. In general, I have this working using the "Terminal Command" type. I just have some special wishes that I just can't get to work I cannot use "Custom Field" contents in the script. Is this really not possible, or am I missing something? The string "{HOME}" is being replace by the "HOME"-key (carriage return). That's extremely unhelpful when using shell scripts, that are supposed to work for a multitude of different targets. (Not even discussing, what a headache the identification of this behaviour was, because I never new that this doesn't only happen for autotype makros) What I really would like is a "copy the contents of a SHELL SCRIPT entry to a given filename and execute a number of shell commands afterwards" (move the file to one or more targets, depending on server-environment, change ownerships/permissions) I've tried googling, reading documentation, experimented with a lot of different ideas, but I cannot work around (in the third case: implement) any of this points. I'm sure I've missed lot's of information, but I'm about to give up. Does anyone have some hints what I might have missed? Regards, Jan P.S.: My main target is RDM on Windows. Fun side-fact: A lot of the configuration options for this area of entry types seem to be (some more, some less) sublty different on MacOS, causing an interesting outlook if team-members using Apple devices need to use these entries.

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janschnackenberg

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Daniel Albrecht

Error when trying to create a Devolutions Send link from RDM

Hi! Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden". It works when creating the link on DVLS Web interface, but not in RDM. The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file Can you help me troubleshoot further? Thank you!

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Samuel Dery

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riccardonuolf

Backlog

Entries in personal vault shown twice or quadruple

Since the update to RDM 2026.1.15.0 and DPS 2026.1.11.0 sometimes entries in the personal vault are shown twice or even quadruple. They work normally and usually when restarting RDM it is back to normal.

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Tommy Sanders

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oliveroberholzer

Resolved Implemented

High CPU usage after Update tor Version 2026.1.12.0

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

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oliveroberholzer

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mmantler

Duplicating SSH Terminal entry to a Cisco switch causes error when trying to start an SSH session

[image] Hi, when duplicating an SSH Terminal entry which points to a cisco switch the following error appears. It tells me to enable kex: diffie-hellman-group14-sha1. When I do enable it for the entry it does work. But I'm guessing there is a reason why this algo is disabled by default. And it only happens when duplicating. When I create a new entry it works fine without enabling it. Any idea as to why this happens and is there a better workaround than to enable this algo for all entries?

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Eduard Sepúlveda López

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lucidnx

Backlog

SSH ED25519-SK FIDO2 support

Hello! Can you implement FIDO2 authentication in SSH authentication? I am using Yubikey to authenticate against servers but I don't see the option to use ED25519-SK. FIDO2 use residential (discoverable - new term) keys generated right on security key. It can be ED25519-SK or ECDSA-SK and then, if requested, it can be used to authenticate against hosts. It should work this way: use ED25519-SK private key (some kind of shortcut to physical security key) as key type open connection app ask to insert security key, enter PIN (not always the case if it's not generated with pin option), and use private key stored in it server check private key against public key, accept connection There must be implemented authentication for it right in RDM app to open prompt to insert security key, enter pin, and use it to authenticate.

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GTMunch

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perler

Backlog

web sessions, clear cache on close broken?

hi, That application which was a little bit stuck. We are using "advanced -> profile name" with a special name for this session. We clicked the "clear cache on close" menu entry and closed the session. We reopened, but the session was still stuck. The profile name came back up again, so it had a fresh profile. We then switched back to the old name. It was stuck again. We then set the option "Clear Cache" in Settings. We reconnected to the session and suddenly it worked again. So the clear cache worked when this setting was set, but not when we used the menu "clear cache on close". All this on the latest version of RDM, but it happened on the latest 2025 version as well, because we were afraid to update beforehand ;)

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Jacob Lafrenière

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Iain

Backlog

Template Group missing

Morning, Been meaning to raise this work a while but kept forgetting! Not sure if it related to this issue: https://forum.devolutions.net/topics/44494/template-groups--not-showing-any-templates-available#207916 I have a set of templates created and I want to link a them to a host session: [image] Specifically the ILO groups I have created. When I go to template list from with in the host session you can see here the folder and sessions do not appear: [image] Yet I know it worked in the past as I have some session configured to point to them: [image]

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Jacob Lafrenière

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alexpawlak

RDP MCP server stopped

Hey there! I have just upgraded to latest version and wanted to try AI features (RDM Free edition if that matters). I logged in with my GH copilot credentials but RDM MCP doesnt start: [image] (Cannot find file specified). I tried restarting / starting as admin but no luck here

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Maxime Forest

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RemoteUser

Remote Desktop Manager Module Delinea - Configuring the Secret Server Cloud Integration

Hi All, How can I configure the RDM 2026.1.15.0 64-bit (PreJIT) to integrate with the Delinea Platform - Secret Server Cloud? Because from this article: https://docs.delinea.com/online-help/integrations/devolutions/config/index.htm the Vault Selection is already there to select ? [image] Thanks.

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Jacob Lafrenière

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