Template Group missing

Am I best logging a support call for this instead?

Hello Iain,

No need to raise a support call for now. To be honest, delays are a little bit longer than expected from my team this week because of an higher number of cases and some other circumstances.

Sorry about that.

With the explanation that you have provided, I think it's a good start to try to reproduce.

We will keep you post.

Thank you for your understanding

Best regards,

Afternoon, any news on this please?

Hello,

Thank you for your patience.

I apologize for the delayed response. I was able to reproduce the issue you are encountering and will report it to our development team so they can begin working on a fix.

I will follow up with you as soon as a resolution is included in a future update.

Best regards,

Hello,

Thank you for your patience.

The development team has reviewed the case and it appears a setting may have been missed. Could you please confirm whether the “Available in host entry” option is enabled in the template properties?

Additionally, could you confirm the template type (entry type) being used?

I look forward to your reply.

Best regards,

Hi,

No option to edit the existing folder to check. as its the whole folder that does not appear.

Also the session type contained in the folder is "Host"

Happy to have a session and walk through it.

Regards