Template Group missing

Am I best logging a support call for this instead?

Hello Iain,

No need to raise a support call for now. To be honest, delays are a little bit longer than expected from my team this week because of an higher number of cases and some other circumstances.
Sorry about that.

With the explanation that you have provided, I think it's a good start to try to reproduce.

We will keep you post.

Thank you for your understanding

Best regards,

Afternoon, any news on this please?

Hello,

Thank you for your patience.

I apologize for the delayed response. I was able to reproduce the issue you are encountering and will report it to our development team so they can begin working on a fix.

I will follow up with you as soon as a resolution is included in a future update.

Best regards,

Hello,

Thank you for your patience.

The development team has reviewed the case and it appears a setting may have been missed. Could you please confirm whether the “Available in host entry” option is enabled in the template properties?

Additionally, could you confirm the template type (entry type) being used?

I look forward to your reply.

Best regards,

Hi,
No option to edit the existing folder to check. as its the whole folder that does not appear.
Also the session type contained in the folder is "Host"
Happy to have a session and walk through it.

Regards

So I created a copy of one the host session templates and placed it in the root of the template section.

Checked its availability:

I go to an existing entry to add the host session and the template is not available for selection:

Updated this morning and issue is still present.

Hello,

Thank you for your follow-up.

I tested this on my side and confirmed that a host template cannot be set as a template for a host entry. I also verified this with our development team, who confirmed the same behavior. While all session-type templates can be applied within a host entry, the host entry template type itself cannot be used in this way.

The development team also indicated that this behavior has not changed in approximately four years. If you have a specific version where this functionality worked differently, please share the version number. I would be happy to test it and report the findings to the team.

I look forward to your reply.

Best regards,

Hi Jacob,
I can confirm (definitely with in a year though!) I could as I have some currently configured..

Here is a host session where the template is pointing to a template group..

Template group is a host session:

Which is then pointing to a set of templates:

If I have managed to pull this off as some sort of fluke.. could I please request it as a feature request as it was a huge time saver!

Hello,

Thank you for your follow-up.

I will move your request to the feature request section of the forum for further review.

Best regards,

Hello,

Thank you for the request. I believe originally, we removed the ability to set Host-type templates within Host-type entries' template section to avoid multiple issues, simplify the flow, and make the behavior clearer for users. Host entries don't have a "protocol" associated with them (think RDP, SSH, etc), so we had a lot of cases where users did not understand why that setup did not work for them.

I understand the use case here, and why it saves you time; it's much easier to reference one host entry that links to the 4 you need, rather than having to link to those 4 every time you create a new entry. On our end, it's not as simple of a change as just allowing to configure Hosts as a usable template, but I see the benefit of adding this back and properly supporting it.

I will open an internal ticket and we will keep an eye out for additional feedback to help us prioritise this.

Regards,

Also just one other thing, from my understanding of your scenario, you're not using "template groups", but rather Host-type templates, is that correct? I want to validate this, as template groups are an entirely different beast.

Regards,

Hi Hubert,

Your understanding is correct, I am using a host session as a template. Not a template group.
If there is a supported way to achive the same result (or a result thats pretty close) i'm happy to take a look if it would work.

Thanks

Perfect, thank you for the confirmation.

For now, the workaround I see would be to create an entry from that Host template (the one that refers to multiple other non-Host templates) instead of having the "middle" host entry link. I understand it's not as convenient if you need to modify the list of templates contained in that host entry, but maybe working with the advanced search + batch edit could help keep these entries up-to-date more easily.

Regards,

Similar to what I was doing before.
Fingers crossed whatever change that allowed me to do it in the past can be made available again.