Zachary Bourgeois

We’re thrilled to announce the release of our Devolutions PAM path on Devolutions Academy! 🎉

This exciting new learning path is designed to help you gain a comprehensive understanding of Devolutions PAM, starting with one of its most critical components: PAM Providers.

We’re kicking things off with four activities dedicated to PAM Providers, already available for you to explore! These activities will guide you through key concepts such as understanding providers, their functionality, and how they enhance your security posture.

But that’s not all! Additional activities will be added in the coming weeks, so you can continue to grow your expertise and unlock the full potential of Devolutions PAM.

👉 Dive into the PAM Activity Path today and get started with the first four activities!

We’d love to hear your feedback—drop a comment and let us know how we can make your learning journey even better.

Best regards,

The Training Team

Hey team !

A client wrote the following to support through email, I'm now adding their request to the forum.

I would like to hide the tab names when using either detached or embedded RDP windows - these are a nuisance that removes vertical space when using RD Manager and add no benefit when I have a single connection open - and even if I have multiple ones, I prefer to use the side pane to switch between them, since on a widescreen monitor vertical space is much more of a premium than horizontal:

These tabs also appear if I use the Mac tiling features to have two detached windows alongside, and even in some weird cases where I set them full screen.

I am using version 2024.1.6.2 with a local database (v1.147)

Hello,

The mouse jiggler feature will make it so the mouse cursor "jiggles" every few seconds in order to prevent the remote connection from going to sleep/locking/disconnecting.

To my knowledge,you can lock the connection manually by using the following option when the connection is open:

Once this is done you can select "lock" in your remote RDP session.

Best regards,

Hello,

Which version of RDM are you using ?

I ask because we have a mouse jiggler feature in the latest version which may help prevent your RDP session from closing.

Best regards,

Hello Chuck,

I'm happy to read this problem has been resolved.

Feel free to let us know if there's anything else we can help you with !

Best regards,

Hello,

It seems the issue based on your message is caused by a change in your Bitwarden vault.

Have you attempted to create a new Bitwarden entry in RDM ?

Best regards,

Hello,

Thank you very much, I will look into this and get back to you with the results of my findings.

Best regards,

Hello,

Is anything logged in the Windows event viewer when this happens ?

Best regards,

Hello,

Would you be open to having me open a ticket on your behalf and sending you an email to schedule a remote session ?

I'd like to take a closer look at your RDM problem and see what we can do to resolve it.

Best regards,

Hello JustinH,

From what I can gather, the option is meant to cache your Keeper vault so as to not have to load the entries contained in Keeper every time in RDM for future uses. This will make it so that only the first use of Keeper after opening RDM has a delay.

I believe "Always Synchronize" will make it so that the cache is refreshed every time Keeper is used, so that new credentials in Keeper can be added to the cache quickly.

"Synchronize once" will cache the entries once after opening Keeper in RDM, and then won't synchronize again until after RDM has been closed and relaunched.

"Disabled" will evidentally make it so that no caching is performed for your Keeper vault in RDM.

Best regards,

Bonjour,

Nous sommes très heureux de lire que le problème a été résolu, nous avons pris note de votre commentaire et votre suggestion.

Cordialement,

Hello,

That's great news !

We're very glad to read that this allowed you to fix the issue !

Best regards,

Hello,

That's great news !

We're happy to read that the issue is resolved !

Best regards,

Hello,

Which version of RDM are you using ?

Have you downloaded the RDM PowerShell Module ?

Are you using Powershell 7 ?

Best regards,

Hello,

Out of curiosity, if you delete the Hub Personal under File > Data Sources in RDM and then add it back, does this resolve the issue ?

Best regards,

Hello,

You mentioned that:

To be clear, the time I am referring to is from I click on the icon to the chose data source apers.

I'd like to know if you set your Azure data source as default if the connection is faster ?

Best regards,

Hello,

This may be a visual issue with the .32 version, with that said, .35 in now the latest version.

You can download it here: https://devolutions.net/remote-desktop-manager/home/downloadenterprise/

Best regards,

Hello,

We will update you as soon as this is released.

Thanks !

Best regards,

Hello,

The version for this fix has been released.

You can update to RDM version 2023.3.35.0 through RDM, or by downloading the executable from the RDM homepage.

Best regards,

Hello,

Have you tried the mouse jiggler feature in RDM version 2023.3 ?

This will allow you to keep your RDM connections connected.

You can set it globally from File > Options > Types > Sessions > Remote Desktop

Or individually by modifying the properties of an RDP entry and going under the "Experience" tab.

Best regards,

Hello,

Do you notice any changes in the properties of the entry in terms of what's available or if anything may be misconfigured ?

Otherwise, is anything particular logged when you enable the logs in the properties and set it to verbose 3 ?

Best regards,

Hello,

Thank you for reporting this,

Our developers are very much aware of this issue.

I will link this forum to our internal ticket and we will update you once this fix is released.

Best regards,

Hello,

Just to confirm, as a workaround, does disabling API Hooking under File > Options > Types > Sessions > Remote Desktop resolve the issue ?

Our developers are still looking into a permanent fix.

Best regards,

Hello,

Thank you for reporting this to us,

Does installing the older version resolve this issue ?

I'd like to validate whether the issue is version related.

Previous versions can be found here: https://devolutions.net/remote-desktop-manager/home/previousversions/

Best regards,

Hello,

Thank you for reporting this to us,

Which version of RDM are you using ?

Which data source type are you using in RDM ?

Best regards,