instability and strangeness when loosing connection to devolution servers

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instability and strangeness when loosing connection to devolution servers

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Hi,

I am using Devolutions Online Hub Personal. When using a notebook that goes to sleep and loses network connection while running RDM "things" happen:

  • copying session passwords to clipboard, instead of the password, a string like {"Data":"*********************************==","SourceConnectionId":*************-****-********","SourceRepositoryId":"*********-************-****","Type":1} gets copied
  • general instability. when waking up RDM crashes, I think mostly related to SSH sessions, maybe related to my open ticket re RDM crashes when rebooting some SSH sessions (you think you will solve this with .NET 8)

can you check, please?

All Comments (10)

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Hello,

Could you tell us which version number of RDM you're using ?

Best regards,

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2023.3.32.0 64-bit

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Hello,

I'd like to know whether your connection to the data source itself is reestablished before these issues happen.

I'm asking because you mentioned this only happens after your notebook goes to sleep and you end up losing the connection.

Best regards,

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Hard to know for me, how can I find out?

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Hello,

The next time it happens and you lose the connection after it goes to sleep, if you refresh the application, it should reconnect, tell me if the password issue persists after the refresh.

As for the SSH issue, this is a separate problem which as you mentioned we will try to fix with the .NET 8 version.

Best regards,

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ok, things are getting worse in the latets versions. I am on vacation and the notebook is going to sleep from time to time. when RDM is open at this time and connected to different sessions (mostly SSH) it is crashing left and right when the notebook wakes up.

can you please run checks on your end and make RDM a bit more stable when sleeping/loosing connecitons in general? right now I am on 2023.3.35.0 64-bit

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here a typical message when RDM is crashing

11ec295d-1537-47e6-a806-7840c99bff8d.png

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Hello,

Is anything logged in the Windows event viewer when this happens ?

Best regards,

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yes, sent to you via PM

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Hello,

Thank you very much, I will look into this and get back to you with the results of my findings.

Best regards,