Support

We're having trouble configuring multiple jump hosts in the program. We've added two IP addresses—for two jump hosts—to the VPN/tunnel/gateway - SSH gateway entry. (Currently, due to the aforementioned issues, we only have one entry) [image] It seems that the connection is established starting from the top of the list, and if the first jump host isn't available, the connection doesn't switch to the second jump host. [image] I'm not sure, but the same thing happens if the “Detect reachable host in wait” option is selected. The question is: did we configure something incorrectly, is this how it's supposed to work, or is it a software bug?

As stated in the subject, starting with OpenVPN version 2.7.2, credentials are no longer being passed from RDM to OpenVPN. Even though the credentials are saved in the RDM VPN object, OpenVPN now prompts the user to enter them manually.

There used to be a security warning dialog before connecting to a new machine via RDP and it had a checkbox to "don't ask me again", but now it seems like Microsoft removed that option and added some other checkboxes and it looks messed up on screens that are not set on 100% scale (mine is on 125%). And when I try to click the Connect button it displays some overlay from the checkboxes on the right and clicking in the button area actually enables the checkbox instead. [image] I am able to suppress this dialog with gpedit.msc by enabling the "Configure server authentication" policy under Computer configuration -> Administrative templates -> Windows components -> Remote Desktop Services -> Remote Desktop Connection Client and setting it to connect and don't warn me, but that setting seems to only be working with the standard windows RDP app (mstsc.exe), RDM ignores is and it keeps displaying the dialog (presumably because it uses mstscax.dll or something like that). Can you make it so your app respects the global policy, or has a checkbox we can enable to suppress this dialog? And if possible, can you make it display properly when DPI is not set to 100%, or make it possible for us to choose which monitor to display it on? My primary monitor is set to 125% and my secondary is set to 100% and my RDP windows open on the secondary monitor, but this dialog shows on the primary and it shows messed up like on the screenshot I attached.

Hi, I have an ongoing issue with Devolutions RDM not opening up a new RDP connection or starting and failing with a blank, white screen. The only way to get these connections to open is by closing the entire RDM application and re-opening it. This seems to correct the problem for a while, but after a period of inactivity the problem resurfaces. Constantly having to close and reopen RDM is troubling.

Hi, Recently I deployed RDM 2025.3.29.0 to replace 2025.1.41.0 at my company and my users noticed with the new version they're constantly asked to authenticate again to fetch their credentials from Delinea. Previously it would prompt once and automatically grab it again for a while, something like 30 to 60 minutes before it would prompt again. Now, with the newest version of RDM, they're asked every time they connect to a different server. Not just for the user and password but also RSA token. Is anyone else experiencing that and is there a way to fix that? No changes were made to the credential entry being used for those servers. Thanks! Bruno Soares

Good afternoon, In our company we use Remote Deskopt Manager a lot for remote support for our customers. In this case I like to manage a Ascom phone system via RDM. This is a web based management interface. I made a Website entry with the URL of the phone system and credentials. Under the tab Login -> HTML control I filled the Username ID, Password ID and Login button ID as extracted from the webinterface. This all works fine and when I open the entry the web interface is loading and the username and password are filled in, the form is submitted and I am logged in. When I want to edit a user in the phone system it opens a new tab (in a stand alone brower it is a pup-up window) with the user setting. The problem here is that the user settings contains a password field wich automaticly is filled in by RDM with the admin password. To prevent this I checked the field ID from the password field in the user settings tab. This ID is not the same as the login password field ID but it still is filled in. Next I enabled the checkbox "Disable autofill on new tab" in in the settings tab, but this also made no difference. This all was tested in version 2026.1.14.0. I updated to version 2026.1.18.0 but the problem is the same.

Hi there, since the group updated the Bomgar version, BeyondTrust plugin isn't working anymore in Remote Desktop Manager :( A quick look in the Paths configuration section shhows that the plugin is still looking for old executable file named 'bomgar-rep.exe' . This executable file seems to have been renamed now to 'sra-con.exe' Is an update of the plugin is scheduled ? Regards Cedric

Hello Devolutions Team, I just want to ask if there is an option to disable the "copy to yubikey" button from the "credential management" template via Group policy or Registry key. GPO would be preffered. Thank you in advance. Philipp [image]

Hi there, just installed the new SonicWall NetExtender client (10.3.0) and RDM is not able to call it anymore. I think that the issue is that in the program folder there's no necli.exe anymore, but a nxcli.exe instead. Can you try to look at that? RDM entries are now broken (for NetExtender VPN). Thanks.

I have keyboard shortcuts to toggle on/off broadcast. When I open first instance of RDM this feature works. When I open second, third, fourth, fifth + instances of RDM the keyboard shortcuts do not work. But they still work in the first opened instance. I have to manually open the broadcast options from menu for the other instances.

I have Key agent with my ssh key in it and autostarts on launch. Recent version(s) have been now prompting me for key password: [image] It never used to prompt for this, just wondering what has changed and how can I get it to stop prompting but store it. Not sure if its related but in ssh Key manager it shows the ppk is insecure: [image]

I have a need to use Fabulatech Sound for Remote Desktop. When I create a standalone connection .rdp windows file, the Fabulatech Server in the VM sees the FAbulatech Workstation Sound Devices. Even after importing the file straight into RDM, the Server cannot see the Workstation sound devices. I have read that it has to do with the way in which RDM does the Windowing, but I have not been able to figure out how to configure RDM properly to allow Sound for Remote Desktop to work. I have had to revert back to the Windows rdm file to connect to this machine. Any thoughts?

When I try to install RDM on a Snapdragon X Dell laptop, I get this error: [image] This is for the 1.18.0 installer. I have tried launching as admin and still have the same issue.

After the RDM update to 2026.1.18.0 with .NET 10.0.6 and using any VMRC remote connection entry in RDM, holding right shift does not uppercase any letters or numbers. Left shift works fine. Right shift works fine on any local apps or in any of my SSH terminals in RDM. It's only with VMRC. I'm using version 12.0.5-22744838 of VMRC.

hi, That application which was a little bit stuck. We are using "advanced -> profile name" with a special name for this session. We clicked the "clear cache on close" menu entry and closed the session. We reopened, but the session was still stuck. The profile name came back up again, so it had a fresh profile. We then switched back to the old name. It was stuck again. We then set the option "Clear Cache" in Settings. We reconnected to the session and suddenly it worked again. So the clear cache worked when this setting was set, but not when we used the menu "clear cache on close". All this on the latest version of RDM, but it happened on the latest 2025 version as well, because we were afraid to update beforehand ;)

When my RDM updated to the last version 2026.1.18.0 64-bit (PreJit) I could not connect to the Data Source anymore... this is installed on ubuntu server wit SQL server . chatgpt told me this is because it was installed on a linux host... So I installed SQL server on the windows host server AND moved the database there. When I do a Test host and test database it all works fine: [image] [image] If I save and wait a bit until RDM tries to connect I get this: Microsoft.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=5158; handshake=0; ---> System.ComponentModel.Win32Exception (258): The wait operation timed out. at Microsoft.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at Microsoft.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, SqlCommand command, Boolean callerHasConnectionLock, Boolean asyncClose) at Microsoft.Data.SqlClient.TdsParserStateObject.ThrowExceptionAndWarning(Boolean callerHasConnectionLock, Boolean asyncClose) at Microsoft.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error) at Microsoft.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync() at Microsoft.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket() at Microsoft.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(SqlConnectionEncryptOption encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean& marsCapable, Boolean& fedAuthRequired, Boolean tlsFirst, String serverCertificateFilename) at Microsoft.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, TimeoutTimer timeout, SqlConnectionString connectionOptions, Boolean withFailover) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, TimeoutTimer timeout, Boolean withFailover) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout) at Microsoft.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance) at Microsoft.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken, IDbConnectionPool pool, Func`3 accessTokenCallback) at Microsoft.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionPoolGroupProviderInfo poolGroupProviderInfo, IDbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions) at Microsoft.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(IDbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions) at Microsoft.Data.SqlClient.ConnectionPool.WaitHandleDbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection) at Microsoft.Data.SqlClient.ConnectionPool.WaitHandleDbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection) at Microsoft.Data.SqlClient.ConnectionPool.WaitHandleDbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection) at Microsoft.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection) at Microsoft.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions) at Microsoft.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry, SqlConnectionOverrides overrides) at Microsoft.Data.SqlClient.SqlConnection.Open(SqlConnectionOverrides overrides) at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.CreateDbConnection(String connectionString, Boolean openConnection) at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.CreateDbConnection(Boolean master, Nullable`1 connectTimeout) at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteScalar[T](String sql, IDbDataParameter[] parameters, String methodName) at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.ExecuteScalar[T](String sql, IDbDataParameter[] parameters, String methodName) ClientConnectionId:886ac006-2f10-41e7-9cce-c777c0454418 Error Number:-2,State:0,Class:11 The data source is on a remote location and my computer is connected to openvpn for it to connect to that location. Any help please?

Ever since the update to 2026.1.18.0 (64-bit), I can barely log in to a few servers before the program crashes and disappears. I can even just launch it and let it sit in the background, and it will be gone a little while later. Is there a log file or anything I can review to find out why? Event Viewer Log: Faulting application name: RemoteDesktopManager.exe, version: 2026.1.18.0, time stamp: 0x69a70000 Faulting module name: ntdll.dll, version: 10.0.26100.7653, time stamp: 0x9bef4e47 Exception code: 0xc0000409 Fault offset: 0x0000000000121106 Faulting process id: 0x4CEC Faulting application start time: 0x1DCD059FDA7F8F5 Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 3dd530e4-21b3-4c74-a2d0-36ccb20bb72d Faulting package full name: Faulting package-relative application ID:

Hello, one of my colleagues told me, this (screenshot below) rightclick menu items disappeared since one of the last RDM updates. Could this be? I see these items (I am administrator). [image] What could be the issue, where to look for? I did not change anything regarding rights in the past weeks/months. Thanks in advance! Best regards, Daniel

Hi Team, We are currently deploying Remote Desktop Manager (RDM) in a shared/server-based environment where vendors log into a Windows host, launch RDM, and connect to our Devolutions Server (DVLS). Today, users are required to manually configure the DVLS data source (host + “Use domain single sign-on (SSO)” option) the first time they open RDM. We are looking for a way to streamline and standardize this experience. Objective: We want users to log into the server, open RDM, and be immediately ready to go — without needing to configure the DVLS connection themselves. Questions: Is there a supported method to pre-configure or “bake in” the DVLS data source settings (host, SSO enabled, etc.) for all users? Can this be achieved via: Pre-configured user profile / default profile Registry keys or configuration files Deployment via GPO, MSI parameters, or PowerShell Is there a recommended approach for multi-user or RDS/VDI environments to ensure a consistent, zero-touch initial setup? Are there any best practices for enforcing SSO by default in this scenario? (lots of questions, feel free to combine) Environment Context: Centralized DVLS deployment Domain-joined environment using SSO Users access RDM from shared Windows systems (non-persistent sessions possible) We’re trying to eliminate user-side configuration drift and reduce onboarding friction while maintaining a secure, standardized connection method. Appreciate any guidance or documentation you can point us to. Best, Jimmy

i am using version 2024.1.30.0 64-bit, and try to use JetBrainsMono NF as ssh terninal font. but it did not work. [image]

I am facing an issue while trying to connect using Apple Remote Desktop through Devolutions Remote Desktop Manager. I receive an error stating that it is unable to connect to the host using the specified credentials. However, when I connect to the same machine using TigerVNC, the connection works without any issues. Interestingly, after establishing a connection via TigerVNC, I am then able to connect successfully using Apple Remote Desktop. This behavior is consistent across multiple machines: Initial ARD connection via Devolutions fails TigerVNC connection succeeds After TigerVNC session, ARD starts working normally

Hello, we are trying to use One Identity Safeguard Credential Management Entry in RDM. We are unable to get it working. Can you please help us by finding the missing piece. We create new Entry and configure it: [image] After that we are able to get the list of all available assets for connected local user: [image] We can select the asset and set request parameters: [image] But after submitting the request we receive an error from Safeguard API: [image] On the Safeguard side we have enabled Resource Owner Grant Type as per instruction on the following page: https://docs.devolutions.net/rdm/kb/how-to-articles/one-identity-pam/ [image] To easily troubleshoot this, we granted local user every permission in Safeguard: [image] Any help would be greatly appreciated. Thank you, Best regards, Darko

Hi! During the issues with https://forum.devolutions.net/topics/52613/unable-to-start-rdm , I re-installed RDM to see if it was an issue on my workstation only (turned out it was a general problem on your side). Now, every time I change something (adding, deleting, renaming entries or also change something like a password), I get the following popup window: [image] When I click on "Install", another window appears, telling me that this Add-on isn't available: [image] The modifications itself behave in a strange way, sometimes they are saved (after clicking on "Ignore"), even visible after a restart of RMD - sometimes they are not - and sometimes they are only visible for me as long as I am in the session, but are gone after a restart. Can you please tell me where I can find this ZIP file and how I should install it (where to put its content)? We're on RMD 13.5 Thanks!

I love this sproduct however, for each new "improvement", the startup keeps getting worsen at times a minute or two before is ready. Keep trying to start it, adds multiple instances and never opens ISSUES: Task manager shows muiltiple instances App never starts Crawling startup upto 2 mins at times I own 3 PCS the app behaves the same wayin every PC Nothing wrong with the PCS, all ussing lates M.2 7000 speed Untill the App STARTS, all access to desktop and or apps in the Monitor on which is being lunched LOCKS, cant do anything till finished, this is by far the worse of all issue In Multiple PCS like my case, ussing the Same account, should be able to load all my System on any PC, instead, I must maitain each one independently, very frustrating Exporting the systems from one PC and reload into another PC is agonazing and NOW impossible