Support

Support forum for Remote Desktop Manager Windows

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elaineberenguer

Password Variable

I have a SSH entry and a credential one linked to it. I've enabled "Allow password on a variable" on both of them and 'm trying to open PLSQL Developer using a command-line I've setup with the following arguments : userid=$USERNAME$/$PASSWORD$@$PARENT_NAME$ The tool opens, but the authentication fails. To debug what was going on, I created a bat file to echo the variables and, as you can see, the only one that is not working is the $PASSWORD$... [image] Do I have to enable something else? OBS.: My user is Administrator.

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elaineberenguer

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devin01

Identity in favorites updates don't propagate and cannot edit identities after restart

Identity in favorites updates don't propagate and cannot edit identities after restart but before open previous version 2026.2.17.0 64-bit (JIT) Since updating to 2026.2.16 and 17 I am having several issues I have an id that changes password daily so I placed it in my favorites. However now when I edit it and save it still shows the old password in favorites but when I switch back to the vault it shows the new password and then when I save there it finally propagates to favorites. It is as if the favorites view is holding on to a cached copy. If I restart RDM I used to be able to open the navigation panel and edit my admin id to change the password and then answer yes to the open previous sessions. Now the panel just beeps when I click it and will not open forcing me to cancel the open previous sessions

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devin01

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Gr-ant001

Logging Options

Yes I am bringing this up again. this needs to be matured. this weekend we had to get into a device to troubleshoot. We needed to do a second connection but didn't need to log but you can only do the first two options as cancel drops the connection. I have asked to have cancel to just NOT log the session. This question is about logging. Logging cannot only apply to one session to the same file. [image] [image]

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Gr-ant001

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reck

v3.21, all servers unusable after restart

I updated RDM from version 3.12 to 3.21; I created a new .rdm file and deleted/recreated the folder in %AppData%. I re-entered all servers and re-saved the credentials. Despite this, the connections only work as long as RDM is running. If I close and restart the application, all connections report "disconnected," and no further connections can be established. Every single server has to be re-entered, and again, it only works for the duration of the current RDM session. Has anyone encountered this? Does anyone have any advice?

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hunorszep

Resolved

RDM globally log all SSH terminal console outputs to a local folder

Hi everyone, I'm trying to configure RDM to globally log all SSH terminal console outputs to a local folder, similar to how PuTTY handles it, dynamically naming the files with the hostname and timestamp. I am currently running version 2026.2.18.0 Whenever I open an SSH session, I want a log file of the terminal text automatically created in a specific folder with a naming convention like: Host_Date_Time.log What I have done so far. I went to File > Settings > Entry types > Sessions > Terminal > Settings and configured the Logging section as follows: Default path: C:\PuttyLog\$HOST$_$DATE_TEXT_ISO$_$TIME_TEXT_ISO$.log Log overwrite mode: Append When I launch an SSH session and interact with the terminal, no log files are being generated in the C:\PuttyLog\ directory at all. The folder remains completely empty. Are there any other settings I need to enable globally for this to trigger? Do individual session properties override this by default, or is there a specific "Printable output" toggle I missed in the global settings menu? Any help is appreciated

Recommended Answer

2 days ago

Hi hunorszep , Thanks for the detailed report. You're running RDM Windows 2026.2.18.0. Could you confirm which data source / workspace you're using (local file, DVLS, SQL, or Cloud)? That helps us make sure the steps below match your setup. What's happening: the Default path you configured under File > Settings > Entry types > Sessions > Terminal only sets the template RDM will use when an entry's "Log path type" is set to Global. It does not turn logging on for any session, and it does not fill in the filename. Those need to be configured on each individual SSH entry, in Terminal > Logs ( full reference here ): Open the SSH entry's properties, go to the Logs tab (under Terminal). Check Enable logging . Set Log path type to Global (to use the default path you already configured). Set Log mode to Printable output . This is the mode that logs everything visible in the terminal, similar to PuTTY, and it's also the mode that respects the "Log overwrite mode: Append" setting you configured globally. The "Event" mode (the default) only logs core events, not full terminal text. Save and open a new session. I hope this helps clarify things. Let us know if it resolves the issue, or if any questions remain. Best regards,

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hunorszep

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bboatright

Master password is being mangled on save

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

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bboatright

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vitexeon

The tab bar is in one line like the browser (shortening the length of the tab name, rather than scrolling to the right)

Is it possible to add such a mode for the tab bar so that it works in one line, like a browser (so that when it overflows, the tab width decreases). Now that the "online tab bar" option is selected, the tab bar continues to increase to the right (scroll arrows appear), add a mode in which you can reduce the tab length, as in any browser when there are many tabs (scroll arrows are slightly longer). useless solution, at least in our tasks) PS: The tab group panel mode is not suitable for us, since the purpose of the tab is precisely in its name, and in our tasks they cannot be grouped, it is better to shorten the length of the tab. I think many people would support our idea if you created a 3rd tab bar mode similar to yours. PS: Tab group bar mode is not suitable for us, since the purpose of the tab is precisely in its name, and in our tasks they cannot be grouped, it is better to shorten the length of the tab. I think many people would support our idea if you created a 3rd tab bar mode like the browser.

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David Hervieux

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andrecorrea

Backlog

Passwords are missing after upgrading RDM from 2024.3.16.0

Hello, I am using Remote Desktop Manager 2024.3.16.0 (64-bit) on Windows with a local SQLite data source. When I use the older version, all my connections, usernames, and passwords are available and work correctly. After upgrading to a newer version, the connections are displayed, but the usernames and passwords are missing or empty. If I return to version 2024.3.16.0, everything comes back immediately. The local data source contains a file named Connections. The RDM configuration folder also contains the following files: RemoteDesktopManager.cfg RemoteDesktopManager.stv RemoteDesktopManager.stb RemoteDesktopManager.enc RemoteDesktopManager.enb RemoteDesktopManager.bak I tried exporting the settings and importing them into the newer version. The connections were imported, but the credentials were not. I also tried Export vault (.rdm), but initially the passwords were not included. During the tests, some entries were duplicated, so I stopped making changes and restored the older version. I would like to know: 1. Which exact files and encryption keys are required to migrate the credentials from the old version to the new version? 2. Is the local SQLite database encrypted with a master key or with a key tied to the Windows user profile? 3. Should I use File > Export > Export vault (.rdm) with Include credentials enabled? 4. Is it possible to migrate this local SQLite workspace to Devolutions Cloud while preserving the usernames and passwords? 5. What is the safest way to remove the duplicated entries without affecting the original database? Please let me know which diagnostic information is safe to provide. I do not want to upload the SQLite database or any file containing credentials publicly. Thank you.

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andrecorrea

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bman4658

Copy password delay

Dear Devolution, please help me with our issue. Whenever I click on copy password (via top ribbon or using keyboard shortcut) it took a few seconds once the pop-up window (right down corner) opens. Sometimes it is less, sometimes little more, but very often it is about 3 seconds, which makes the work with RDM very uncomfortable. I can compare it to my personal pasword manager where once I click, the password is copied. The DB of our company's RDM is much bigger, I understand that, but still I would expect less than second response. Is there somethinkg to tweak to make it quicker? Kind Regards

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Eduard Sepúlveda López

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blackstream

SSH sessions are flapping back and forth

Hello, I open the SSH sessions in quick succession, and they immediately start jumping back and forth. Version 2026.2.12.0 I have to close the sessions via right-click because I'm not able to type anything in command line. Thank you, Markus

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blackstream

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proessel

Viewing a Secure Note is not as it is supposed to be

Good afternoon Support. I have already submitted a support ticket from RDM last wednesday, but since I haven't received a confirmation or ticket number, I fear something went wrong in that process. We are currently testing RDM 2026.2.17.0 with DVLS 2026.2.15.0. Now I noticed that when we use the View button (or right mouseclick menu) on a Secure Note, this Secure Note is being displayed in raw Markdown language instead of the usual perfectly formatted text with the blue and black font with headers, bullets etc etc. Besides that, the control is displayed in Disabled state, so scrolling through the displayed text is impossible. It looks to me that when using View, the GUI actually shows the Edit Form (but in disabled state) instead of the viewer. Hope to hear from you soon. With kind regards, Patrick.

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Carl Marien

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paulharrington

iDRAC sessions freezes when RDP-ing

Bit of a strange issue... If I connect to an iDRAC session (server 2025), and then use RDP from within that session to a Windows 11 machine, the connection freezes and eventually crashes RDM. Once I restart RDM and reconnect back to the session, I can use it for around 15 seconds before RDM freezes, and eventually crashes again

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Richard Markiewicz

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Tristis Oris

Resolved Implemented

Post-login - sudo elevation

For all SSH sessions, I used one universal setting and it worked. Waiting for `password` works even for distros that have no text at all. But with Ubuntu 26, this stopped working because the text changed. This also works for RHEL. But however you look at it, waiting for a specific word is a very hacky method. Can't you make a smart password input based on console readiness / line change? [image] ubuntu24, keyword `password` sudo -i [sudo] password for name: ubuntu26, keyword `password` sudo -i name@name:~$ sudo -i [sudo: authenticate] Password: ubuntu26, keyword `sudo` sudo -i [sudo: authenticate] Password: debian 11+, no keyword: sudo -i [sudo] password for awx: Sorry, try again. xen: sudo -i # ^C

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Tristis Oris

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adamsturdivant

Recent Entries Empty

[image] This whole navigational menu is always blank. How do I get connections to start apearing here? On version 2026.2.13.0 64-bit.

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Maxim Robert

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Spectrum2k

Implemented

RDM cannot use an OpenSSH certificate signed for an ED25519-SK FIDO2 key

Hello, I am trying to use a FIDO2-backed OpenSSH key together with an OpenSSH user certificate in Remote Desktop Manager for Windows. Environment: Remote Desktop Manager: 2026.2.17.0 OpenSSH for Windows: 9.5p2 Key type: sk-ssh-ed25519@openssh.com Certificate type: sk-ssh-ed25519-cert-v01@openssh.com Certificate issuer: OpenBao SSH CA Hardware authenticator: YubiKey-compatible FIDO2 security key The FIDO2 key itself works in RDM when I select its OpenSSH private key handle file, as described in your existing FIDO2 support topic. The same key and certificate also work correctly with OpenSSH for Windows: ssh -i <key-handle-file> -o CertificateFile=<certificate-file> user@host OpenSSH requests the FIDO2 PIN and/or touch and successfully connects. However, when I configure the same private key handle and certificate in an RDM SSH Shell entry, RDM rejects the certificate with this error: Unknown type for certificate key: sk-ssh-ed25519-cert-v01@openssh.com The certificate itself is valid and can be inspected → The certificate is also parsed successfully: ssh-keygen -Lf <certificate-file> Expected behavior: RDM should load the sk-ssh-ed25519-cert-v01@openssh.com certificate, use the matching sk-ssh-ed25519@openssh.com key handle, and request the FIDO2 authenticator to sign each SSH connection. Actual behavior: RDM recognizes the base FIDO2 key but rejects its OpenSSH certificate type before authentication. Could you please confirm whether OpenSSH certificates for FIDO2/SK keys are currently supported? If they are not supported yet, could support for the following certificate types be added? sk-ssh-ed25519-cert-v01@openssh.com sk-ecdsa-sha2-nistp256-cert-v01@openssh.com This combination is important because the SSH CA provides short-lived authorization, while the FIDO2 authenticator enforces physical user presence or verification on every connection.

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Maxim Robert

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chrispoulter

Implemented

RDM GUI Issues

since 2026.2.12 was released I have been seeing alot of GUI issues with RDM on Windows Server 2025 (currently running 2026.2.16) When I open multiple SSH sessions the sessions tabs cant decide which one should be selected and keeps switching back and forth until i close all affected tabs/sessions. Now I am also seeing the session list jumping up and down, this has been happening for 5+ min now. Again this only happens with SSH sessions. Anyone else seeing these issues. Windows 11 running RDM 2026.2.16 > Remoted into Windows Server 2025 running RDP 2026.2.16 > multiple SSH sessions open

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Maxim Robert

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linuxroxjunk

Implemented

RDM SSH Terminal fonts vs Putty

Hello Folks, I am looking for tips on tackling "fuzzy" fonts when comparing RDM SSH Terminal and PuTTY. OS: Windows 11 RDM: 2026.2.17.0 I've tried every option in RDM under SSH > Terminal > Display (Font Quality, Size ..etc). I both RDM and Putty I've selected the font "Courier New", size 11. If you look at the attached picture, the fonts in Putty are nice and crisp, and kind of "fuzzy" in RDM. I RDP into my Windows 11 machine and run RDM there. [image] Any thoughts/suggestions? Thank you

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Alexis Geller Peiro

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Arnoud Lugtenburg

Implemented

Unable to save the entry - Edit - User specific settings

When I create an entry in RDM (workspace Devolutions Server) select a template and create an entry. There is no problem. RDM When I select the entry (in RDM) en click on User-specific settings select the Override credentials checkbox and select the credential from mij Linked (user vault) . Then hit the Save button and a error occurs: [image] Unable to save the entry No template is available for this entry type. Creating entries is restricted to templates only. DVLS When I do the same action in DVLS no problem, no error.. RDM version: 2026.2.14.0 DVLS version: 2026.2.12.0

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Maxim Robert

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penzmauricio

RDM Agent disconnected after Jump Host Reconnect

Hello Support, Hello Richard Markiewicz (pinging you as requested), we are facing a problem that whenever we reconnect our jumphost (in order for example to resize the window), our Main RDM loses connection to the agent and doesn't allow new connections. The current open Session/s is/are locked as well. We are running the following versions: Remote Desktop Manager (Main + Jumphost): 2026.1.24.0 Extended maintenance from June 29, 2026 Remote Desktop Agent: 2026.2.4.0 Steps to reproduce the error (Screenshots are from LAB Machines and therefore not sensible data) 1.) Connect to the jumphost or any server through the jumphost Sidenote: Here the Agent Status when after connecting [image] And Devolutions Agent is running [image] 2.) Right Mouse Button on the Jumphost Tab and click Reconnect [image] 3.) Try open any other Jump or entry that goes through that jumphost. You will get the waiting window for the Devolutions Agent and afterwards the error that Devolutions Agent is not available [image] [image] Devolutions Agent is still running on the Jumphost but connection to the main RDM is lost [image] [image] Workaround: What fixes the problem, would be to disconnect from the jumphost and reconnect with it close. But that does bring the problem, that it always opens as a tab again and moving just this window to smaller monitor becomes (wihtout changing the entry settings) impossible. And what the reconnect doesn't fix, is the next step. 4.) Now about the locked session that I mentioned. In result of the lost agent connection, when you either close or log off the session on the Jumphost, main RDM still recognizes it as connected. Even after closing the Jump Host completely a.) Close the session [image] b.) Session still showing opened [image] c.) Close or log off Jumphost [image] d.) Confirm to close all opened sessions [image] e.) Jump Host closed, but previously connected session still shows as open [image] Workaround: You could still right-click and select reconnect on the entry to connect again, but it still keeps the session locked. Only way to release the session from this connection lock is to close RDM and open it again. Hope this helps. Wanted to send a debug report, but for some reason it didn't record. If not reproducible by your side, I can create the Debug Report. Thanks in advance and BR Mauricio

Recommended Answer

8 days ago

Hi Mauricio I did reproduce the problem on my side and a fix is in 2026.2.18 which should be available soon. Internally, a development ticket hasn't been created yet, but once it is we'll link it to this post and you should be notified that it's available. Otherwise please look out for 2026.2.18 in the next few days. Thanks and kind regards,

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penzmauricio

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lukas06

Use Events "Before opening" as same User as Command-Line run

Hello, I am using a Command-Line (External Application) entry that is configured to launch an application under a different user account. Before the application starts, I need to execute a script that performs some user-specific modifications. I configured the script in the "Before opening" event, but it appears to run in the security context of the user who launched Remote Desktop Manager, rather than the user account configured for the external application. Is it possible to execute the "Before opening" event script in the security context of the external application's configured user account?

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Samuel Dery

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gary_warn

Shrewsoft VPN missing in 2026.2

I have just updated to 2026.2.16 and have found that none of my Shrewsoft VPN now connect and Shrewsoft now longer appears in the list of VPN providers. Is there anyway to get this functionality back? Regards, Gary

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Carl Marien

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perler

SSH Shell terminal receives a spurious F1 when the VM window regains keyboard focus

Ok, this is a very specific one, but maybe someone has the same problem: Environment Remote Desktop Manager 2026.2.17.0 (Windows), Devolutions.TerminalControl.dll 2026.6.10 Windows 11 ARM guest under Parallels Desktop 26.4.1, macOS 26.5.2 host Entry type: SSH Shell, connecting to an Ubuntu server Every time the Windows VM regains keyboard focus from the Mac, the open SSH Shell session receives a spurious F1 keypress. In Midnight Commander this pops up the Help screen on every switch. What I measured Running cat -v in the SSH session prints ^[OP (SS3 P = F1) each time the VM regains focus. So a real F1 is being sent by the terminal, not a stray Escape (^[), not a mouse report (^[[<...M), not a focus event (^[[I). It is not a guest-wide key injection by Parallels. With Notepad focused instead of RDM, switching focus produces nothing at all -- and pressing F1 in Notepad manually does open its help page, so an injected F1 would have been visible. It is not plain window activation either. Alt+Tab between RDM and another Windows application inside the VM never reproduces it. It happens in both Coherence mode and full-screen VM mode. The entry has no custom key mappings and no macros apart from a single after-connect command. Function keys mode is "Common". Nothing in the entry can send an F1. So it only occurs at the point where the VM window takes back the keyboard from the host, and only in the Devolutions terminal control -- other Windows apps in the same guest see nothing. Chat says: Possibly related to 2026.2.11.0, "Fixed SSH Shell issue where selecting the tab did not properly focus the terminal". But I don't think this is it because I have this problem for quite a while.,I'm quite sure before this version..

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Carl Marien

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fernandobueno

Resolved

How to use PuTTY colorization settings in an SSH session?

Hi, We are trying to use PuTTY colorization settings with an SSH session in Remote Desktop Manager. When we launch PuTTY directly, the colors work correctly. In PuTTY we configured: Window > Colours > Colorization > Enable Colorization and the terminal output is displayed with the expected colors. In RDM, we configured the same PuTTY installation under: Settings > Application > Paths > Configure installation path > PuTTY RDM detects the application correctly and shows Application is ready . However, when we launch and authenticate to our SSH session from RDM, the PuTTY colorization settings are not applied. I found this previous topic: https://forum.devolutions.net/topics/42416/colors-are-not-transferred-from-putty-to-ssh The feature/request there is marked as Implemented , so I assume there is now a way to transfer or use the PuTTY color settings in an RDM SSH session. Could you please explain exactly how this should be configured? Our goal is simply to have the SSH session launched from RDM display the same colors that we see when launching PuTTY directly. Thanks! Fernando Bueno

Recommended Answer

9 days ago

Hi Fernando, Thanks for confirming, that's very helpful. Since you're on RDM 2026.2.17.0 with a DVLS workspace and the entry type is the native SSH Shell, here's what's happening. The SSH Shell entry never launches putty.exe, it has its own built-in terminal. So the installation path configured under Settings > Application > Paths > PuTTY, and any colorization set only inside putty.exe itself, have no effect on it. The fix in the topic you referenced (implemented in RDM 2024.3) only applies at the moment you use the "Convert Putty to SSH Terminal Session" action on an existing PuTTY entry. At that point, the color configuration from the PuTTY entry is copied once into the resulting SSH Shell entry's Terminal > Display > Colors. Since your session was already an SSH Shell entry and wasn't created through that conversion, that copy never happened, so the colors were never applied. To get the same colors you see in putty.exe, you have two options depending on scope: For this specific session only: open the entry's Properties > Terminal > Display, set Colors to Override, and enter the same values you configured in PuTTY's Window > Colours. For all your SSH sessions: go to File > Settings > Entry types > Sessions > Terminal > Colors, set Override mode, and enter the values there. This applies globally, and you can also use the Import/Export buttons on that screen if you want to save or share the color scheme. Either way it's a manual match, but it's a one-time setup and it will look identical to your PuTTY session going forward. Best regards,

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fernandobueno

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some_random_username_1938

Your RDM is updated-message

Hello. Our users are complaining about a "Your RDM is outdated" message on the "getting started" dashboard. We upgraded to 2026.2.11.0 before we went on summer vacation and newest version now is 2026.2.17.0. That's not a huge difference? Has something changed in the release model, how long can we expect a version to be considered supported? Also is there a registry key to disable the page, I cannot find one here: Apply policies (GPOs) | Devolutions RDM | Product guides & reference [image]

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Erica Poirier

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ammayer

Adding website entries behind azure app proxy

Is it possible to add websites that are protected by Azure http proxy? I've added the office365 credentials which autofills correctly. The site has its own built-in username and password which doesn't autofill. Is there a way to set both login screens to autofill?

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Alexis Geller Peiro

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