Support

Hello, I would like to report a bug regarding the copy and paste behavior in the SSH terminal session. When copying multiple lines of output that contain colored text, some whitespace characters are dropped upon pasting. This issue seems to be directly related to the handling of ANSI color escape sequences during multi-line selection. Environment: RDM Version: 2026.2.7.0 64-bit (PreJIT) Client OS: Windows 11 Pro 24H2 (OS Build 26100.8457) Server OS: Oracle Linux 9 (Kernel 5.15.0-315.196.5.2.el9uek.x86_64) Session Type: SSH Shell Issue Description & Actual Behavior: When I execute a command that outputs colored text (e.g., ip route) and copy the multi-line result, the spaces surrounding the colored elements are missing when pasted. Here is the exact pasted result of the multi-line copy (spaces are missing): [usr01@xxxx00 ~]$ ip route default via10.10.1.1devenp0s5proto dhcp src10.10.1.250metric 100 10.10.1.0/24devenp0s5proto kernel scope link src10.10.1.250metric 100 169.254.0.0/16devenp0s5proto dhcp scope link src10.10.1.250metric 100 [usr01@xxxx00 ~]$ And here is the actual terminal display showing the commands being executed (please see the attached image for color reference): [image] Expected Behavior (and Workarounds): The spaces should be preserved. I found that the issue does not occur in the following scenarios: 1. When piping the output to cat (which removes ANSI colors): Copying the multi-line result of ip route | cat works perfectly (as shown in the bottom half of the image). [usr01@xxxx00 ~]$ ip route | cat default via 10.10.1.1 dev enp0s5 proto dhcp src 10.10.1.250 metric 100 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 169.254.0.0/16 dev enp0s5 proto dhcp scope link src 10.10.1.250 metric 100 [usr01@xxxx00 ~]$ 2. When copying a single line (without line breaks): Selecting and copying just one colored line preserves the spaces. 10.10.1.0/24 dev enp0s5 proto kernel scope link src 10.10.1.250 metric 100 Could you please investigate this issue with ANSI color handling during multi-line copy? Thank you.

Hello, since around version 2026.2.xx.x, it's no longer possible to switch between active RDP sessions in the Favorites View with a single click. Now I always have to use the context menu and select "Switch to Session". Is there any way to revert this to the previous behavior? Thanks in Advance!

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

I have had the same key setup for years now and in last version it working. I updated to 2026.2.7.0 64-bit (PreJIT) this morning and now all connection that used to work with this key fail. If I use user/pass it works. Using same key in WinSCP (same server) still works. What was changed? [image] I am connecting to server 1 (RHEL) via ssh as usera + key. This is the jump host setup in the ssh gateway tab. I am then connecting to server 2 (RHEL) via ssh as userb + same key. This has worked for years. Checking logs on server 2 and it seems to be failing because it is passing usera to server 2 instead of userb [image] this was setup as inherited which used to work but is not now. I switch connection to use username/pass and hardcoded. but it is still passing the usera to server 2 instead of userb.

Many times when I send these commands it show the preview and is correct, but when sending them one charater is missing. What is being sent: show interfaces gi1/0/5 counters errors show interfaces gi1/0/8 counters errors show interfaces status | include Gi1/0/5|Gi1/0/8 show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR show mac address-table interface gi1/0/5 show mac address-table interface gi1/0/8 8237RSU2-SW1#show interfaces gi1/0/5 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/5 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/5 0 0 0 0 0 0 Port OverSize Gi1/0/5 0 8237RSU2-SW1#show interfaces gi1/0/8 counters errors Port Align-Err FCS-Err Xmit-Err Rcv-Err UnderSize OutDiscards Gi1/0/8 0 0 0 0 0 0 Port Single-Col Multi-Col Late-Col Excess-Col Carri-Sen Runts Gi1/0/8 0 0 0 0 0 0 Port OverSize Gi1/0/8 0 8237RSU2-SW1#show interfaces status | include Gi1/0/5|Gi1/0/8 Gi1/0/5 Vertiv B-Left connected 25 a-full a-100 10/100/1000BaseTX Gi1/0/8 Vertiv A-Right connected 25 a-full a-100 10/100/1000BaseTX 8237RSU2-SW1#show log | include Gi1/0/5|Gi1/0/8|LINEPROTO|UPDOWN|ERR 8237RSU2-SW1#how mac address-table interface gi1/0/5 ^ % Invalid input detected at '^' marker. 8237RSU2-SW1#show mac address-table interface gi1/0/8 Mac Address Table -------------------------------------------

Posting on behalf of fritz, they say: High GPU load in the latest releases (26.2.7). It's always around 25%.

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

If you put the cursor to the right of 10.152.0 and back space twice it adds the 0 back. I would suggest stop auto filing these fields. Very annoying. [image]

Prior to upgrading to 26.8.2.0, the system tray icon menu worked fine. I could see all my RDP entries in the menu, also favorites and other items. After the upgrade, all my RDP entries disappeared. I didn't see anything about that issue on the forum, so I figured I'd reset my config. This worked fine for about 20 minutes, and then the menu itself stopped appearing. The only thing the icon does now is open RDM when I left click on it. Right click does nothing. Any thoughts?

Hi, i am doing a poc with RDM using a central SQL database. Got everything working so far, but users are able to add a datasource to RDM. Is there a way to prevent this? I do not want users to create other datasources, and be able to leak credentials etc. Is this possible using RDM?

Some users are not able to use RDMs Azure SQL database after we pushed out version 2026.2.11.0 (old version: V2025.2.29.0). Error message from the "details" button: System.ArgumentException: Cannot use 'Authentication=Active Directory Interactive' with 'Password' or 'PWD' connection string keywords. at Microsoft.Data.SqlClient.SqlConnectionString..ctor(String connectionString) at Microsoft.Data.SqlClient.SqlConnectionFactory.GetConnectionPoolGroup(DbConnectionPoolKey key, DbConnectionPoolGroupOptions poolOptions, DbConnectionOptions& userConnectionOptions) at Microsoft.Data.SqlClient.SqlConnection.ConnectionString_Set(DbConnectionPoolKey key) at Microsoft.Data.SqlClient.SqlConnection.set_ConnectionString(String value) at Microsoft.Data.SqlClient.SqlConnection..ctor(String connectionString) at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.CreateDbConnection(String connectionString, Boolean openConnection) at Devolutions.RemoteDesktopManager.Business.DataSources.SQLServerConnectionDataSource.TestConnection(String userName, String domain, String password) I have tried: Affected users on my computer = works. Downlading binary / zip version of RDM on affected user. = Same problem there Removing %localappdata%\Devolutions folder and uninstalling / reinstalling the program on affected user = Did not help We are using login mode "Active Directory Interactive (with MFA support)". Any advice what to look for from here?

For this one question, the first two are functioning and do as stated, the last one I would suggest should be don't log anything, but NO it cancels your session all together. This is a log question, I connected for a reason so just don't log. [image]

hi is this feature available to use in rdm? i could not find a button or a switch for it [image]

Hi. Since the latest two releases of RDM I have a big problem with "jumping tabs": when more than 5 session are opened (especially SSH connections) at a time RDM "jumps" constantly every second between each session. If I keep it down to a maximum of 4 connections RDM works as desired. Version: 2026.2.12.0 64-bit (JIT) Cheers Chris

Hello, I have over 400 switches on this campus, just to name a few, but I cannot search for the IP address. I have to use the name. Am I missing something?

Hi, I have two identical installations, one on my work PC and one on my laptop. On my laptop, icontray no longer shows RDP connections. I'm attaching a photo of icontray working. On my laptop, it's simply empty. The settings are identical. Thank you Marco

Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

Hi, I have set up a jump session, jump host is running 2023.3.39 agent is setup and there is no data source configured. On my work station I have 2023.3.39 I have configure a session in my personal vault as a jump server and its has the option enabled to be a jump host. The issue I am having is when using a session entry that is a host type with templates configured. Here is the view I get when I luanch the session without using the jump host: [image] However, when I run the session on via my jump host I get: [image] I am guessing this is because its looking for the templates on the jump data source rather than the client side?

I was trying to connect different servers with using different SSH keys, imported to smartcard, but there is no option to choose what key to use. Is it possible?

Dear support, we are currently testing Proton as a password manager solution. I'm currently trying to gain access via RDM to Proton but it is not working. I'm adding my username, password and the extra password in the fields you can see below but it can not connect: [image] Am I doing something wrong or is there something that needs to be set on Proton site? Regards Dennis

I have searched the forums and scoured the many settings within the RDM desktop application searching for this feature and I have been unsuccessful in finding it. I was curious if there is a way to show the remote mouse cursor with an active RDP session similar to other remote desktop programs. I frequently have others remote into the same machines for collaboration or troubleshooting and I would like to be able to see where they are clicking, this feature would also be handy when screen recording remote sessions. If such an option does not currently exist, I'll happily move this thread to the requested features category.

G'day, I'm running RDM 2026.2.9.0 64-bit (PreJIT) on Windows 11 25H2 and experiencing a number of issues with the native SFTP. The issues have all been mentioned on the forums but never fixed (end users not replying and conversation goes dead). This conversation appears to be the most recent and most productive, but no resolution. When I drag and drop from remote to local within the SFTP window panes, its not copying everything if there's folders with contents. It'll copy to the first folder, then stop copying after the first file in the folder. Other items in the top level next to the folder won't copy if they come after the folder and not all the contents of the folder copies. It also has an issue with copying items that were previously copied again and pasting them instead of and/or with the new selection. I also have an issue of it sometimes not copying anything over. Last one is that the windows don't automatically refresh when folders are copied. I have to hit refresh after copying anything with a folder over to see if it has copied over.

Hi, I'm trying to set up regular SSH connection to Cisco switch (in terminal/powershell - ssh admin@switch). In MobaXTerm I have no issues, but in RDM, I'm getting this error. Is there any setting that I should change? I have everything on Default, it is a SSH Shell selected as connection type and port is 22. No SSH key login, just regular login/password. No matter if it set or not, the terminal does not open. [image]

I don't know since when, but every time I connect to newer 2022 or 2025 Windows servers through RDM, the background colour is changed to black. I do set the colour to anything and when I reconnect it goes back to black. Using RDP client from WIndows I do not see this behaviour. Is there a setting I'm missing that causes this?

I'm attempting to run X11 from an AIX server back to my Windows laptop running XMing. I am not allowed to use the -ac param in XMing to bypass the Access Controls. If I use -ac, the X11 prompt works as expected on AIX, but when I enable access controls by removing the -ac param, everything quits working. I made this work in Linux pretty easily. I set the SSH Terminal Properties for X11 forwarding to Enable = Yes, X Display Location to blank, Protocol to MIT-Magic-Cookie-1, and X Authority File to blank. Upon connection, RDM populates the $DISPLAY variable on the Linux box, and the connection is subsequently successful with Access Controls in place. I have not yet found any combination of settings that can have the same success on AIX. If anyone has a process that can create logs that might help or anything, I would appreciate. # Log at the AIX server (IPs obfuscated) $ echo $DISPLAY $ export DISPLAY=10.1.1.1:0.0 $ xclock Xlib: connection to "10.1.1.1:0.0" refused by server Xlib: No protocol specified Error: Can't open display: 10.1.1.1:0.0 # Log from XMing AUDIT: Wed Jul 09 11:34:50 2025: 9932 C:\Program Files\Xming\Xming.exe: client 4 rejected from IP 10.2.2.2