Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

2385

6

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Arnaud S.

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bombsaway

Scrolling history in SSH terminal

Is there a setting that allows you to scroll through terminal history? Currently when I type a command with a lot of output, it only allows me to see one page worth of output. I changed the wheel scroll option and it scrolls up the page, but I still can't see the command I entered or any earlier input/output in the terminal.

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dns2811

Copy version number to clipboard

To facilitate support, it would be useful to be able to copy the RDM version to the clipboard from the Help > About menu. It would clearly be sufficient to allow the text to be copied, which is currently not selectable and forces the user to use OCR. Thank you! [image]

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8

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Maxim Robert

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Daniel Albrecht

Error when trying to create a Devolutions Send link from RDM

Hi! Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden". It works when creating the link on DVLS Web interface, but not in RDM. The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file Can you help me troubleshoot further? Thank you!

16

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pavlyukoff

Not Double Action

I have 2 (or more) connections with BeforeStart and OnEnd actions. Actions uses same Tool: MountVirtualDisk.cmd and UnmountVirtualDisk.cmd When i connect to both connections - it buggy but it works fine. But when i disconnect from one - i cannot disable do OnEnd and in tool (script) i cannot know - used it now in any other connection or not. So - we need ability or checkbox - that RDM will see and not start action, if it used in other active connection. "Only for FIRST active" - for "Before" actions and "Only for LAST active" - for "End" actions.

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David Hervieux

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meelisn

RDM 2026.1.10 - PowerShell session with Windows Terminal restores previously saved tabs

When PowerShell session uses Windows Terminal external window, the 2 Windows Terminal windows start: one window with restored sessions from Windows Terminal opened from OS one window with configuration saved in RDM PowerShell session. Both windows run in the same Windows Terminal process. When PowerShell session uses Windows Terminal in embedded window, Windows Terminal opens all restored terminal tabs, but the new tab with requested configuration is not visible. Closing that embedded tab leaves Windows Terminal with all sessions running on the background and next time the embedded tab appears for couple of seconds and then disappears. My Windows Terminal is configured to open windows from previous session, when starting.

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4

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meelisn

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aviado

Context menu items intermittently greyed out (disabled) after period of inactivity - RDM 2026.1.10.0

I am experiencing an issue where several options in the right-click context menu for sessions become disabled (greyed out) after the application has been open for some time. This behavior forces a restart of the application to regain full functionality. I've attached screenshots showing the difference between the active and disabled states. For example, options like 'Add entry' , 'Duplicate' , 'Move' , and 'Delete' become inaccessible. I am trying to determine if this is a known bug in the current release or a new security/timeout feature that I need to configure. Environment Details: Product: Remote Desktop Manager (Single User License) Version: 2026.1.10.0 64-bit (JIT) Framework: .NET 10.0.3 Key Add-ons: .NET Extensions (v10.0.225.61305) OS: Windows 11 Pרם Steps to reproduce: Open RDM and use it normally (all menu items are active). Leave the application running in the background for a period of time. Right-click on any entry/connection. Observe that several management functions (Add, Edit, Delete, etc.) are greyed out, while session commands (Open, View Password) might remain active. Is there a specific setting related to session locking or UI refresh that could be causing this? Looking forward to your guidance. [image]

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wschlich

RDM Free 2026.1.10.0 freezes -- 2026.1.9.0 doesn't

Hi, I upgraded RDM Free from 2025.3.32.0 directly to 2026.1.10.0 on a Windows 11 Pro machine. After the upgrade finished and the updated version was started, the program window freezes and the cursor hovering over it turns into the famous hourglass. Here's what the program window looks like when it freezes: [image] Uninstalling 2026.1.10.0 and manually installing 2026.1.9.0 from https://devolutions.net/remote-desktop-manager/download/previous-versions/ works fine, so I have to stay on 2026.1.9.0 for now. Any suggestions how to fix the issue with 2026.1.10.0? Cheers, Wolfram

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Stéfane Lavergne

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ahousten

Mouse jiggler not working in 2025.3.32.0

Running RDM from my Windows 11 machine connecting to multiple Win2019 & Win2022 servers and finding that the Mouse Jiggler function doesn't seem to be working. If I move away from RDM for several minutes and then come back I find that most of the RDP connections I had have been disconnected. I've tried some of the suggestions I have seen in other forum posts such as changed the Enable from Default (Yes) to Yes changing the method from mouse to function key but I am still getting disconnected.

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Richard Markiewicz

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service7

Mouse pointer not visible

Goodmorning, since I have multiple remote system to monitor simultaneously, I've installed the RDM due to the feature of view multiple connection in a single window. My problem is that not all remote devices are showing me the mouse pointer. Basically the settings are the same for all (except for IP, user and password) but pointer is visible only when the remote PC is Windows based and not visible where the PC is Linux based. Any hints? Thanks

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Carl Marien

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jm2

Backlog

AD Dashboard via devolutions gateway not working

Hello, When configuring an AD Dashboard entry that uses a devolutions gateway for the connection, RDM reports error 'Could not connect to domain controller'. Using ldp.exe to test the connection from the gateway server itself works fine. The FQDN for the host/server is only resolveable on the gateway server, not on the RDM client. Please let me know if you would like any additional info. Thanks Joe [image] [image] [image] [image]

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jm2

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skyemu

Resolved

SSH with Kerberos (via MIT Kerberos)

Hello, Setting: RDM Free 2024.3.27 64-bit on Win 10 Pro x64 Workstation (non domain joined) german OS DC: dc1.sub.domain.zz Host: vm1.sub.domain.zz Username: account1 I have trouble getting SSH via GSSAPIAuthentication (valid TGT exists in MIT Kerberos for Windows 4.1 64-bit) to work. I create an SSH-Terminal (with the SSH written in the logo), GSSAPI authentication setting ticked When run, it gives a prompt to enter username (which was filled in already in the setting), when I enter it, it follows: error Assertion failed! Program ... File: \threads.c Line 334 Expressions: destructors_set[keynum] == 0 Then I hit "ignore" and log shows: [22.01.2025 12:48:27] Devolutions Protocols version: 2025.1.15.1 Windows [22.01.2025 12:48:27] Error initializing GSSAPI context: An invalid status code was supplied () [22.01.2025 12:48:27] Bytes sent: 1484, Bytes received: 1665 [22.01.2025 12:48:27] Packets sent: 6, Packets received: 7 [22.01.2025 12:48:27] Kex completed: 1 When I try this directly as SSH-Tunnel setting for the RDP-connection, it would tell me more [22.01.2025 12:51:12] Devolutions Protocols version: 2025.1.15.1 Windows [22.01.2025 12:51:12] Terminal font: Courier New [Courier New, fixed=True] [22.01.2025 12:51:12] Starting SSH, verbose level: 2 [22.01.2025 12:51:12] Setting up connection [22.01.2025 12:51:15] Connecting to port: 22 (IP any) [22.01.2025 12:51:15] SSH banner: SSH-2.0-OpenSSH_for_Windows_8.1 [22.01.2025 12:51:15] Sending kex init [22.01.2025 12:51:15] Received kex init [22.01.2025 12:51:15] Selected algorithms: curve25519-sha256, ssh-ed25519, chacha20-poly1305@openssh.com, chacha20-poly1305@openssh.com, implicit by cipher, implicit by cipher, none, none [22.01.2025 12:51:15] Sending Ed25519 kex init [22.01.2025 12:51:15] Received Ed25519 kex reply [22.01.2025 12:51:15] Successfully authentified server [22.01.2025 12:51:15] Sending new keys message [22.01.2025 12:51:15] Received new keys message [22.01.2025 12:51:15] Sending userauth service request [22.01.2025 12:51:15] Received extension info message [22.01.2025 12:51:15] Server accepts public key types: ssh-ed25519,ssh-rsa,rsa-sha2-256,rsa-sha2-512,ssh-dss,ecdsa-sha2-nistp256,ecdsa-sha2-nistp384,ecdsa-sha2-nistp521 [22.01.2025 12:51:15] Received service accepted message [22.01.2025 12:51:15] Using GSSAPI authentication [22.01.2025 12:51:17] Using MIT kerberos library for GSSAPI [22.01.2025 12:51:17] Sending userauth init request [22.01.2025 12:51:17] Received userauth failure: publickey,gssapi-with-mic,keyboard-interactive [22.01.2025 12:51:17] Starting GSSAPI authentication [22.01.2025 12:51:17] Available mechanisms for GSSAPI: [22.01.2025 12:51:17] krb5 Kerberos 5 GSS-API Mechanism [2A864886F712010202] [22.01.2025 12:51:17] krb5 Kerberos 5 GSS-API Mechanism [2B05010502] [22.01.2025 12:51:17] krb5 Kerberos 5 GSS-API Mechanism [2A864882F712010202] [22.01.2025 12:51:17] iakerb Initial and Pass Through Authentication Kerberos Mechanism (IAKERB) [2B0601050205] [22.01.2025 12:51:17] spnego Simple and Protected GSS-API Negotiation Mechanism [2B0601050502] [22.01.2025 12:51:17] Sending userauth GSSAPI: 5 OIDs proposed [22.01.2025 12:51:17] Received userauth gssapi response [22.01.2025 12:51:17] Selected mechanism: krb5 Kerberos 5 GSS-API Mechanism [2A864886F712010202] [22.01.2025 12:51:17] Using host principal name: host/vm1.sub.domain.zz [22.01.2025 12:51:17] Error initializing GSSAPI context: An invalid status code was supplied () [22.01.2025 12:51:17] Disconnection in progress [22.01.2025 12:51:17] Bytes sent: 1484, Bytes received: 1665 [22.01.2025 12:51:17] Packets sent: 6, Packets received: 7 [22.01.2025 12:51:17] Kex completed: 1 [22.01.2025 12:51:17] Disconnecting The ssh works with putty v0.82+MIT Kerberos just fine, also port forwarding with plink. But with RDM I can't see any success. Am I missing some setting to change? Or does it not work with grabbing a TGT from MIT Kerberos? Do you need further information? Let me know. Cheers.

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Samuel Dery

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Andreas

RDM 2026.1.10.0 Vault filter handling

Hi All It looks for us that the Vault search/change handling has beend changed since new 2026 version. Before 2026: Clicking on Vault List Dropdown Entering a search filter Using directly your Keyboards Enter for select/switchig the Vault With new 2026: Clicking on Vault List Dropdown Youre active in the Search Field No option available, to navigate with Keyboard - a Mouse click is forcely needed! [image] Is it possible to get the old behaviour back? We have all become very accustomed to the old way of dealing with several hundred vaults, and it was very intuitive, which it no longer is. Furthermore, the dropdown menu no longer automatically scrolls to the active vault when I open the vault selection. Best Regards Andreas

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JackOats

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dmwassman

RDM 2026.1.10.0 64-bit Can't duplicate sessions

Recently upgraded to RDM Free 2026.1.10.0 on Windows Enterprise 11. I am no longer able to duplicate Windows Terminal sessions (was able to last version). The session tries to open but then just closes.

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Antoine Mauger

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phowarth

Typing Macro bug in SSH

Hello. New to RDM and currently in Teams trial period. I have a SSH Terminal to our firewall appliance which occasionally needs a kick by running four commands a, b, c and d. I've made a Typing Macro in the same folder so I can right-click and "Execute in Current Tab": a{DELAY} b{DELAY} c{DELAY} d{DELAY} When executed in the terminal, this is behaving as: a{ENTER}{ENTER} b{ENTER}{ENTER} c{ENTER}{ENTER} d{ENTER}{ENTER} {DELAY} b{ENTER}{DELAY} c{ENTER}{DELAY} e{ENTER}{DELAY} {ENTER} I tested and proved this several times before coming to create this topic, including closing and re-opening the SSH terminal session. However now i've come to take and submit screenshots of the issue, it's behaving exactly as it should!!! Fortunately i'm only testing with dummy commands a,b,c,d rather than live commands (which stop/restart live daemons on the firewall) because if they commands run in the wrong order, we lose internet access. Are there any known bugs or issues you're trying to identify in this area?

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phowarth

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kelemvor

Updating Credentials with an open session doesn't work properly when reconnecting

I might be missing something here as I did this yesterday and it just came up today, but it has happened in the past. Yesterday I changed my password. I then went into my stored Credentials items and changed my password. I went about my day and everything was fine. I had some sessions open that timed out overnight. When I tried to reconnect to them this morning, they all failed. I was able to connect to new machines, but not the ones that were open from yesterday. The error was that the password is wrong. If I closed the tab and then relaunched the sessions, they would connect just fine. It seems like the open sessions are stuck using the old password and not seeing that I changed it in their associated Credentials items. Does it maybe grab that at the initial launch and then not recheck it ever to see if it has changed? If so, that should be changed so that any time I open a new, or reconnect to an existing, but timed out, session, it should go get the password from the Credentials object and not use whatever it might have stored from when it was originally launched. Does that make sense? Thanks.

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kelemvor

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tmcsengineer

Resolved

RDM Took file backup and reinstalled windows, but cannot find restore option

Hi, was using RDM but had to upgrade the hard drive, took file backup through RDM and saved it, re installed windows and RDM and now cannot see the restore option to browse in my backup ? [image]

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Samuel Dery

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perler

Kerberos/CredSSP/NTLM issue

hi, we are streamlining out RDP sessions and found that we have trouble when we are trying to log in with FQDNs instead of IPs. Claude advises us: When you connect by FQDN (srv003.ad.domain.com), RDM attempts Kerberos authentication. When you connect by IP, it falls back to NTLM. The PC isn't domain-joined, so it can't obtain a Kerberos ticket, and the token is invalid. The fix is in RDM's connection settings. For this connection entry: 1. Open the connection properties in RDM 2. Look for Authentication or Security settings 3. Set Network Level Authentication (NLA) to use NTLM instead of Kerberos (or "Negotiate") 4. Alternatively, some RDM versions have a setting called "Authentication Level" or "Credential Security Support Provider (CredSSP)" — set it to not require Kerberos I can't find these settings in RDM..

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Richard Markiewicz

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compitexou

Resolved

SFTP / explorer

Hi, I`m test free RDM and I cant explorer to file SFTP. By default, root is opened. But I cant see / directory. [image]

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Hubert Mireault

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mlabbe-pg

Winget dependency for RDM 2026.1

winget install -h -e --id Devolutions.RemoteDesktopManager Trouvé Remote Desktop Manager [Devolutions.RemoteDesktopManager] Version 2026.1.10.0 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Ce package nécessite les dépendances suivantes : - Packages Microsoft.DotNet.DesktopRuntime.9 I think you forgot to change dependency to Microsoft.DotNet.DesktopRuntime.10.

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Richer Larivière

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dmwassman

RDM 2026.1.10 Copy paste in Windows Terminal session

Recently upgraded to RDM free 2026.1.10 on Windows 11 Enterprise. Can no longer copy text out of a Windows Terminal. When I attempt to highlight text, the highlighted portion is several lines above where the cursor is.

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hillel

Macros/Scripts/Tools missing Tools

Hi, I’m running into an issue with Remote Desktop Manager and I’m hoping someone can point me in the right direction. I used to have built‑in tools like “Check if host is online” nad "continuos Ping" available under Macros/Scripts/Tools, but it has disappeared from my installation. I'm able to see the Macros/Script/Tools but the options aren't there anymore I’m not sure when it happened, but I suspect I may have changed something on my PC or in my RDM configuration that caused it to vanish.

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Alexis Geller Peiro

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pedroteo

Cannot open backup file

I cannot open my backup file, with the error in attached. Even though I have the folder with the correct ID, the files doesn´t open. How can i retrieve the information? I have a bunch of servers and info on that entry.... [image] [image]

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pedroteo

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dtapley

Resolved

Enter on Filter

This morning I updated to 2026.1.90 64-bit (PreJIT). Before the update i could type a hostname into the filter at the bottom left and hit enter to open the session. When i do that now, enter no longer works, I need to double click on the host to open it. This slows the workflow down greatly. I'm not sure if I need to change a setting somewhere? [image]

Recommended Answer

2 days ago

Hello, We have a fix coming for version 2026.1.11.0, which we are hoping to release soon. Regards,

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Hubert Mireault

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enoch

Entra ID MFA with certificate based authentication - possible?

As an MSP we've a lot of software OTP's to connect to our customers Entra ID / Microsoft 365 as an Global Admin if needed. We would like to change to a more Phishing-Resistant MFA solution, Yubikeys works fine, but not really possible to have assign to each customer and not possible (as I see it) to use "shared" in RDM. Is it possible to use certificate based authentication when connecting to customers and possible to use this with RDM to assign a certificate for Entra ID user for a customer for access? Is there other ways to get a Phishing-Resistant MFA solution that can be "shared" in RDM for Entra ID access?

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