Support

Support forum for Remote Desktop Manager Windows

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matt6

Keep getting prompted to install .NET after switching to new laptop

I recently switched over to a new laptop and had to reinstall RemoteDesktopManager but when I run it, it keeps telling me that I must install or update .NET. I have clicked on the link within the message and run the update file, restarted several times but I can't run RemoteDesktopManager [image]

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sander02

Password List Search issue

Good day, We've recently updated to 2026.2.13.0 from the old 2026.1.22.0 and noticed the search in Password List stopped searching in the Description field. 2026.2.14.0 also does not We have several Password Lists where we search througout the different fields "Username", "Domain" and "Description". Is it possible to modify the search component so we can search in all the fields again? Please let me know if you need any more information. Thanks! Sander

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Kelly Grant Fortin

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davidwillis

Making Website Entry Remember Certificate Exception

Hello, just a quick question - wondering if there's a way to make a website entry "remember" an exception, for example if it references a site with an invalid/self-signed cert and I accept/bypass the warning - so that I don't get the warning next time? Any help is appreciated, thanks!

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Kelly Grant Fortin

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virus31

Issue with RDM 2026.2.13.0 64-bit - https web pages won't open

Hi I would like to report issue with opening web pagers. I have many many connections saves as web browser to all our network devices and after last update web page with login prompt is blank. I'm getting standard untrusted certificate error and after pressing "continue" page is blank or not fully loaded. but from standard edge/chrome browser is fine

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Jacob Lafrenière

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techreg

Passwordstate integration issues since RDM 2026.2.x

Hello, We are having some issues with the latest versions of RDM, in that a password entry pointing to a Passwordstate server (still version 9.x) is misbehaving. We used to set a user specific login/password at the root of a connections tree (with inheritance enabled), and this login/password combo is normally collected from an entry in one of the Passwordstate lists. The Passwordstate password entry, located in the user vault, is configured so that it is not pointing directly to a given Passwordstate list. However, what normally occurred is that the user set in the root of connections tree a particular entry from a Passwordstate list (that is, he/she browse the Passwordstate entries until he/she gets to the desired credential), and this selection lasted from then on. Now, instead, whenever a connection is open, in which the resulting credential is coming from Passwordstate, the following dialog is presented, and not just once, but on every time a connection is to be made to the Passwordstate server: [image] We have always confirmed the data shown with the Save button, using as the save location Database (or Default (Database) combo selection, which is the same), but eventually the configuration is never saved properly, and the dialog reappears at the next iteration. BTW, by confirming the data in the dialog, the correct credential entry is finally retrieved from Passwordstate and injected in the opening session. We are asking if there is some log we could check for potential issues, or other suitable known workarounds. Thanks.

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techreg

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stefanbrinskelle

I receive 4 warnings for a single entry.

I have one entry that is linked three times. Since the entry is about to expire, I receive four separate warnings for it. Is this an error or ok ? [image]

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Jacob Lafrenière

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patrickpower

Resolved

latest version has broken ssh key authentication

I have had the same key setup for years now and in last version it working. I updated to 2026.2.7.0 64-bit (PreJIT) this morning and now all connection that used to work with this key fail. If I use user/pass it works. Using same key in WinSCP (same server) still works. What was changed? [image] I am connecting to server 1 (RHEL) via ssh as usera + key. This is the jump host setup in the ssh gateway tab. I am then connecting to server 2 (RHEL) via ssh as userb + same key. This has worked for years. Checking logs on server 2 and it seems to be failing because it is passing usera to server 2 instead of userb [image] this was setup as inherited which used to work but is not now. I switch connection to use username/pass and hardcoded. but it is still passing the usera to server 2 instead of userb.

141

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patrickpower

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ryangillespie

RDM stuck in offline mode

Hello, My RDM is stuck in offline mode. making it so I can not access my vault. when i try to unlock or go online I get this message. [image]

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Jacob Lafrenière

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chrisclaxton

Favorites pane entries for Server and Username and Password entries does not allow editing & saving - 2026.02.13

In the most recent RDM versions, the Favorites pane entries for (at least) Username and Password Credential Management and RDP Sessions, the Favorites panel does not allow editing the linked entry. It will open the panel for editing and saving, let you edit the entry to say update the password (ours are updated daily) and it looks like it saves but it does not, and history tracking confirms no changes. I have to scroll down my primary pane to edit the entry. (No point in having my daily password entry to change available in Favorites like this. :-) ) Currently on RDM version 2026.02.13, but I think the last build version (or two ?) had this problem also. Thank you, Christopher

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chrisclaxton

Favorites pane not refreshing connection status consistently 2026.02.13 and older

The favorites pane for a good number of previous versions is not refreshing connection status consistently. For a while of previous versions, if I clicked on the Favorites pane entry, it would refresh, now the only time I (seem to) get their status to refresh is if I lock the RDM application and unlock it again. Currently on version 2026.02.13 Thank you, Christopher

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jasperkimmel

VPN/tunnel/gateway connect settings not respected when Jump host session is active.

Hi guys, Let me start by thanking you for the great products and Remote Deskopt Manager in specific. But even great products can have unexpected behavior, or at least unexpected behavior for me. Some of our servers are only accessible over RDP when connected to our office network. When I'm out of the office I cannot even access these servers over VPN. The only way to access these servers is by using a Jump host. I configured my RDP entries like this, to use the Jump host only when I'm not connected to the local network: [image] [image] When I'm outside the office and check if the host is online, I get this expected result: [image] As expected when I connect to this server, this prompt appears: [image] When I click Yes, RDM first connects to the Jump host and opens the RDP entry within. However, the following behavior is unexpected. Regardless of whether I am inside or outside the office network, as soon as I have an active RDP connection to the jump host, all entries configured this way are opened within the Jump host. Even though "check if host is online" returns this: [image] This behavior is not limited to RDP entries but also extends to other types, including SSH Shell.

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fizikus

Stored credential for Yubikey doesn't work in version 2026.2.14.0

Hi, Today we upgraded to the newest version of the free edition, and since then the Yubikey entries stored in the Credential Vault give the error message "An authentication error has occurred. Authentication failed because NTLM authentication has been disabled." When I try to logon with user/password and then I choose the Yubikey entry, then it works ok, only the entry stored in the vault produces the error message. I tried several things, but none of them helped: I tried to change the entries from hostname to FQDN I enabled the local resource "Smart Cards or Windows Hello for Business" Tried to re-create the credential entry, however by pushing the "Test configuration" I get the correct certificate that is also stored on the Yubikey I tried to change the default RDP type in the general configuration None of these helped. When I uninstall the new version and install the previous one 2026.2.13.0 it suddenly starts to work again. Did anyone had the same or similar experience? Do you have any ideas how to solve the issue? Thanks!

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jwoodard1

Runas Credentials formatting for Macros/Scripts/Tools

Apologies if this is solved somewhere else and I haven't found it. TLDR: Trying to change the format used in Macros/scripts/tools" from domain\user to user@domain and I am not able to find where this is specifically set. Have changed it in Credentials and on the machine specifically. I'm trying to run from "Macros/Scripts/Tools" and I'm not able to. When I look at the command called in Process Explorer it is PS C:\Users\EXAMPLE> runas.exe /user:ad.example.com\username.admin /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Replicating this in terminal I get.... Enter the password for ad.example.com\username.admin: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "ad.example.com\username.admin" ... RUNAS ERROR: Unable to run - mmc compmgmt.msc /Computer=COMPUTERNAME 1348: The validation information class requested was invalid. Which gives the below from Google. The Windows System Error 1348 (ERROR_BAD_VALIDATION_CLASS) occurs when your local computer passes an authentication format that the target identity provider or network resource does not recognize. This frequently happens on Microsoft Entra ID (Azure AD) joined devices or Intune-managed machines when a user attempts to use a legacy NetBIOS domain format (DOMAIN\username) to authenticate against an on-premises or cloud resource. And I can confirm this works for me..... Although, it does require a elevated shell. PS C:\Users\EXAMPLE> runas.exe /user:username.admin@ad.example.com /netonly "mmc compmgmt.msc /Computer=COMPUTERNAME" Enter the password for username.admin@ad.example.com: Attempting to start mmc compmgmt.msc /Computer=COMPUTERNAME as user "username.admin@ad.example.com" ... PS C:\Users\EXAMPLE> MMC starts as expected.

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Stephan Haupt

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atclaus

Claude Code, OSC 52, Copy Text

So, this quickly escalated beyond my knowledge areas, but I have seen workarounds in other environments, so would love to an RDM solution: SSH via RDM to Debian 13 Run tmux run Claude Code select text, does not go to clipboard (like it does in ssh sessions otherwise) From my searches, it has to do with OSC 52 output. There is even a popup in CC that says: sent 436 chars via OSC 52 . if paste fails, hold Shift (Option in iTerm2, Fn in Terminal. app) while selecting for native copy but not seeming to work with RDM. See this bug on anthropic: https://github.com/anthropics/claude-code/issues/62699 And this about going to /tui default (which I have not done for a couple other reasons): https://github.com/anthropics/claude-code/issues/62462

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atclaus

Rapid Switching of Tabs on Own

See video here: https://knoweth0127.s3.us-east-1.amazonaws.com/Recording+2026-07-16+214241.mp4 (not sure how else to show this). Note that for the first 9s the right tab is the only one selected. Simply hovering the mouse over the left one causes the screen flicker. Obviously not desired! This is not consistent. It does seem most likely to happen when more than 1 tab in a separate window and then computer locked for a while.

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cetin35

system crash report

2026-07-15 08:50:35.169 RemoteDesktopManager[1307:32370] warning: Thread 0x170793000 may have been prematurely finalized 2026-07-15 08:50:35.169 RemoteDesktopManager[1307:32370] warning: Thread 0x170793000 may have been prematurely finalized 2026-07-15 09:05:20.102 RemoteDesktopManager[1307:42092] warning: Thread 0x170ab7000 may have been prematurely finalized 2026-07-15 09:08:12.360 RemoteDesktopManager[1307:41420] handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] destination port invalid 2026-07-15 09:08:12.361 RemoteDesktopManager[1307:41420] warning: Thread 0x1716df000 may have been prematurely finalized 2026-07-15 09:13:24.529 RemoteDesktopManager[1307:45706] handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] destination port invalid 2026-07-15 09:13:24.530 RemoteDesktopManager[1307:45706] warning: Thread 0x171653000 may have been prematurely finalized 2026-07-15 10:21:30.212 RemoteDesktopManager[1307:50184] warning: Thread 0x177967000 may have been prematurely finalized [ERROR] FATAL UNHANDLED EXCEPTION: AppKit.AppKitThreadAccessException: AppKit Consistency error: you are calling a method that can only be invoked from the UI thread. at AppKit.NSApplication.EnsureUIThread () [0x00023] in <7db9c414b4e84831b18569ba27d0b626>:0 at AppKit.NSView.RemoveTrackingArea (AppKit.NSTrackingArea trackingArea) [0x00001] in <7db9c414b4e84831b18569ba27d0b626>:0 at Client.SourceListView+SourceListOutlineView+HeaderTableCellView.Dispose (System.Boolean disposing) [0x00008] in <d8618d3b5390435880539346edbdd6d7>:0 at Foundation.NSObject.Finalize () [0x00002] in <7db9c414b4e84831b18569ba27d0b626>:0

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Tommy Sanders

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miquel

Backlog

Save certificate as... broken in RDM 2026.2

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

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Hubert Mireault

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RemoteUser

Updating the Vault Content with the most updated Entries from Active Directory ?

People, How can I update the Vault entries that contain Active Directory computer objects with the OS = *Server* ? This was created a long time ago, but it is not automatically updated with the most recent AD computer objects from my AD Domain, despite the AD synchronizer is already setup.

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Samuel Dery

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Spagettifritz

Performance Issues

Hi Sam, Here's what I'm seeing performance-wise: closing a tab: There's a 2–3 second delay before the mouse cursor even comes back opening an RDP session: It takes about 2–3 seconds before it actually starts connecting launching the application: It takes 10–20 seconds before the workspace is fully loaded and usable editing entries: It's fine on reasonably powerful machines, but on systems with mobile CPUs or less RAM, it gets painfully slow I'm using RDM on three different Windows 11 machines with the same account (and therefore same data source and number of entries) on a daily basis: a fairly powerful desktop with an AMD Ryzen 7 7800x3D, 64 GB DDR5-6000 RAM, NVMe SSDs a somewhat older laptop with an Intel Core i7-1185G7, 32 GB DDR4-RAM, NVMe SSD and a virtual machine running on that laptop, 2 vCPUs, 8 GB RAM Even on my Ryzen desktop, RDM still feels super slow compared to other applications. It just seems like RDM isn't particularly well optimized. My Intel laptop is... okay-ish, but still much laggier than it should be. And let's not even talk about the VM. Launching RDM can sometimes take up to a minute from clicking the shortcut until the workspace is fully loaded. If you need any additional information or want me to try something on my end, just let me know. I'm happy to help with testing. Best regards,

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Spagettifritz

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G-rant001

Resolved

Scrolling

I have noticed on several occasions that the scrolling doesn't go to the bottom of the screen. In this case it cuts off half of the Diffie-Hellan line. [image]

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G-rant001

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phosek

Implemented

PowerShell Script (remote) not available

I am following the Academy guide to create a script for restarting the Zabbix service. However, I ran into a problem right at the beginning. According to the tutorial video, I should have an option called "PowerShell Script (remote)" , but this option is not available in my environment. The only option I have is "PowerShell Script" . [image] When I use it, all of my saved scripts are executed locally instead of on the remote machine. Could you please let me know what I am missing or what needs to be configured?

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Maxim Robert

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izirdum

Resolved Implemented

Last opened sessions no longer opening on startup.

I'm currently on 2026.2.9.0. It used to be, if I had a bunch of RDP sessions opened, and I needed to close the entire RDP app, once I reopened the app, it would ask which sessions I'd like to open again. It's not doing that any longer (seems like it broke a version or two back perhaps) I've check the 'playlist management' settings and under the 'user vault' tab there is no option like that. Under the 'local machine' tab, it's set to Launch at Startup: Last opened sessions (and the confirmation at startup box is checked).

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Maxim Robert

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bboatright

Master password is being mangled on save

[update: if I save, and then exit RDM and restart it, the password is now the expected one.] I use inherited credentials for the RDP sessions under a master folder. For years I've updated the password when it expires without problem. Today, for some reason, the password is getting mangled after I save it. Halp! ( these passwords are no longer valid, of course ) [image]

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bboatright

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atclaus

Pop-Up Prompt Windows Not On Same Scree

I use 4 montiors, often repositioning RDM (and/or sub-windows) across them. It seems more recent that message pop ups do not follow the screen that they are on. So I do something on screen 1, looking at screen 1, but the pop-up stopping me from proceeding is on screen 2.

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atclaus

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Andreas

RDM 2026.2.5.0: very Slow when have active Vault Filter

RDM 2026.2.5.0 / 2026.2.7.0 DVLS 2026.2.4.0 Hi All Please move this to Bug Section if its a Bug, thanks! When having an active Vault Filter (left bottom corner), then the whole RDM hangs a little and Server Tab Switching kills your patience. [image] After removing the active Filter, everything is working normal again. Thanks for looking at! Best Regards Andreas

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Stéfane Lavergne

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