Support

Support forum for Remote Desktop Manager Windows

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michawuethrich

Copy Username and Password" button not working after update to 2026.3.5.0

Hi everyone, I'm reaching out regarding an issue with the "Copy Username and Password" button [image] We've had this problem for quite some time now (roughly 1 year). Yesterday we updated to version 2026.3.5.0 (64-bit), which according to the changelog includes the copy fix – unfortunately without success on our end. For some of our users, the issue was already resolved with version 2026.2.18.0, but for many others it wasn't. I tried troubleshooting it myself: in the "Devolutions" folder (under %localappdata%), I renamed the RDM folder to "RemoteDesktopManager_bak" and restarted RDM. Right after that, the copy button worked briefly, but after about 2 hours the issue came back. Current status: since the update, it works for a few more users, but for the majority it still doesn't work. Thank you for your feedback. Best regards, Micha

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zfernezir

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itservice2

How do I log out of local Devolutions Remote Desktop Manager program

I need to logon as a different user.

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Samuel Dery

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matiascampo

Auto-type typing the wrong credentials when using the "Home" tab button

May be related to https://forum.devolutions.net/topics/56972/rdm-type-functions-type-password-type-clipboard-not-working?message=246918#246918 Since the update to 2026.3.15 (running 2026.3.16 now) the auto-type function on the Home ribbon chooses the wrong credentials for the session in focus: [image] If I right-click on the session's tab and use the auto-typing function there, it uses the correct credentials. [image] As a note, I keep my credentials as entries on the Navigation tree and the session has the credentials either linked or inherited. The "wrong credentials" RDM types is another of those saved. [image] This used to work flawlessly up until around the 2026.3.1x update.

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kelemvor

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kelemvor

Window is slightly too small to fit the RDP session

Hi, I just upgraded from 2.x to 3.a6 and now every windows server I remote into has scrollbars on the bottom and right side. I never had this problem with the 2.x version. I found that if I check the Smart Sizing option it resizes and looks OK, but do I need to do that for all 2000+ of my sessions? What changed that I didn't have to do this with 2.x but have to do it with 3.x? Thanks

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kelemvor

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dot19408

All RDP sessions open with scroll bars.

26.3.12.0 Screen sizing mode: Default (None) Remote desktop size: Default (Automatic) Zoom: 100% Instead of opening to fit the workspace, the desktop opens with scrollbars. I can increase the window size vertically by 2 pixels, the bars go away, then I can resize it BACK to the original size and the desktop fits without scroll bars. I tried it also with Screen sizing mode: Dynamic Resolution Remote desktop size: Default (Automatic) Resizing the window but Scroll bars always stay. and Screen sizing mode: Smart Reconnect Remote desktop size: Default (Automatic) Zoom: 100% Session starts with scroll bars, but resizing the window the session reconnects at about 80% of the workspace size. I use Power Toys Fancy Zones to keep my windows organized and at the same size. When I use my standard setting of Default (None) and Default (Automatic) I can stretch the window so the bars go away, then snap it back into its zone and the bars do not return. But I have to do that for every session.

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kelemvor

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Jimmy P

Resolved

RDM Web Form Login with Domain

Hi Team, How do we get the web form to auto populate the domain + user instead of just user? [image] [image] Note, at least for RDP sessions, we are using User Vaults with $DOMAIN_MACHINE_DOMAIN$ and Asset > Network > Domain option on the server properties to call the domain out. This would be great if we could do the same on the web interface. [image] [image]

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Alexis Beauparlant

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NeilSmith2025

terminal input focus

Hi I opened multi ssh terminal sessions, I need click mouse first to get input focus when I use shortcut key to swap between multi tabs, is possible save this one mouse click to getting more smoother keyboard operation without mouse. Thank you.

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Maxim Robert

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Jimmy P

Resolved

RDM 2026.3.15 – Frequent DVLS Authentication Prompts, Slow Connections, and Freezing

We’ve been experiencing intermittent issues connecting to our Devolutions Server (DVLS) vaults. While these issues were extremely rare in earlier RDM 2026.3 releases, they have become significantly more frequent since upgrading to RDM 2026.3.15. Users are repeatedly encountering authentication prompts asking them to confirm a new device sign-in, along with “Not connected” errors indicating that RDM is unable to connect to the workspace. Repeatedly closing RDM and then selecting “Yes, it’s me” often results in extremely slow connection attempts, and RDM will sometimes become unresponsive or freeze during the process. Eventually, after multiple attempts or an extended delay, the connection succeeds, and everything works normally afterward. The issue appears to be primarily during the initial authentication and connection process rather than during normal operation once connected. I’ve upgraded DVLS to the latest version available to us and rebooted the DVLS server, but neither has resolved the issue. Our environment: RDM: 2026.3.15.0 (64-bit) DVLS: 2026.3.11.0 Operating System: Windows Server 2022 (virtual machine) Database: Microsoft SQL Server 2022 User base: Approximately 200 users, with 25–50 concurrent users Server performance metrics have remained extremely stable, with no apparent resource constraints or performance degradation that would explain these connection failures. The timing suggests a possible regression introduced in the RDM 2026.3 releases, particularly 2026.3.15, given the substantial increase in frequency. Updating and rebooting DVLS have made no noticeable difference (sometimes it works and sometimes it doesn’t). I’ve attached screenshots showing the repeated authentication prompt and subsequent workspace connection failure. Has anyone else experienced similar behavior with RDM 2026.3 and DVLS? Is Devolutions aware of any authentication, session management, or connection-handling issues introduced in these releases? We’re particularly interested in whether there are any known issues involving repeated device verification prompts, authentication timeouts, or RDM becoming unresponsive while connecting to DVLS. Any recommended troubleshooting steps, fixes, or workarounds would be appreciated, as this is becoming increasingly disruptive to our users. Thanks! [image] [image]

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Jimmy P

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rdoepke

BUG: Passdialog has not always focus - Password is entered in other windows/text fields

Dear all, in RDM the password dialog has not always the focus since a few versions in two ways: Repro 1: Start RDM The launch takes several seconds. While no dialog / window of RDM is displayed click on the desktop Wait until is displayed and the password dialog is visible and cursor is blinking Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus Repro 2: RDM is started but locked In the task notification area make a double click on the RDM symbol Password dialog is displayed Type your password Acutal: The password is typed in some other window/app Expected: When the password dialog is displayed it should get the focus. Info: When you make only one click on the task-icon the password dialag has the focus In both cases it happens several times that I entered my password visible e.g. in MS Teams meetings and I need to change it :(

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Samuel Dery

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IvanMarshall

Veeam v13 Credential fill

Veeam recently moved to a new set of 'Appliance' based systems, with their own web pages. I tried to set them up in RDM as Sessions with Cred fills, but I ran into a problem. The 'id' fields appear to be be generated on each session, so using the 'discover' option is useless. I gave the 'Automatic' a try and it appears to work, but it only does the initial login and not the OTP. It created what appeared to be variables .. [UserName] [Password] [Enter] I tried [otp] and [Otp], and it didn't work .. I am guessing it's probably something like [One-Time-Password]. Where do I find the doc for these ? As it's not your usual %USERNAME% variable.

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Carl Marien

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markusher

WebDAV entry: item names lose their first character when Home directory is “/” (hrefs not resolved against the request URL)

RDM 2026.3.16.0 (Windows), WebDAV session entry against a small embedded WebDAV server (Pi1MHz firmware, HTTP, no authentication). The Home directory field is mandatory, so for the server’s root I set it to /. RDM then sends PROPFIND // HTTP/1.1 (Depth 1, User-Agent DevolutionsWebdavClient, allprop body; captured with a logging relay in between). The server answers 207 Multi-Status with valid absolute-path hrefs; the display names are the full names: <D:href>/</D:href> <D:displayname>/</D:displayname> <D:href>/Backup/</D:href> <D:displayname>Backup</D:displayname> <D:href>/tdisc/</D:href> <D:displayname>tdisc</D:displayname> RDM lists every item with its first character missing: ackup, disc, emos ... (all 27 folders and files). It looks as if RDM removes the length of its own request path (2 characters, //) from each href, instead of resolving the href against the request URL (RFC 4918 lets the server use any href form for the resource; RFC 3986 section 5 for the resolution) or using displayname. Controls: Windows Explorer (WebClient) lists the same server correctly. With curl, PROPFIND on / and on // return identical hrefs, so the server is consistent; only the request path differs. An independent server, rclone 1.75.2 (rclone serve webdav), answers // the same way: 207 with the same /-prefixed hrefs as for /. RDM shows the same shortened names against that server too. Could you please (1) resolve each href against the request URL (or use displayname) when building the list, and (2) accept / as the home directory without producing // in the request? An empty home directory would also do, but the field cannot be left empty. kind regards Mark

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Carl Marien

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chrispoulter

RDM v2026.3.5 - Open Tabs Moving and Undocking on single mouse click

Updated to RDM 2026.3.5 and open several tabs and if i single click a tab it with either select like normal, select and become draggable, or undock from the main RDM window. Results seem to be random. I am also seeing RDP instability. Screen writes are not stable, switching between tabs (open RDP sessions) I will get blank screens, half written screens, slow response screens in a session, or a normal screen. Results are random. I am on RDP'd into Windows Server 2025 in an Enterprise environment, running RDM on my jump box.

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Alexis Beauparlant

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rob02

Sort order not quite what you'd expect

Personally, I'd expect the order to be shire, shire scp, shire2 & shire2 scp. By coincidence, I came across a similar issue in sorting in Access DB VBA a few days ago. Was to do the way the two strings are compared: text and binary. If you sort those four entries in Notepad++ you get the order above. [image]

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applebag

Graphical artifacts in RDP

[image] Using RDM on Win 11 host, always the latest version. Sometimes (not every time, but still pretty often) in solid areas in the guest (Win 11 in this case) I get visual artifacts. See screenshot. If it's useful to know, the actual background in this example is supposed to be the darker gray in those bars, and fully solid, not striped. Does anyone know how I can fix this? Is it just a setting I need to change? TIA!

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Sam Moynihan

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tomfallon

Frequent application crashes since upgrade to 2026.3.15.0 - .Net runrtime event ID 1026

This has been happening for few weeks now but today has happened a half dozen times which is becoming somewhat frustrating. About 10 days ago I followed all steps outlined in this guide: https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/remote-desktop-manager-crashes-in-versions-2024.1-to-2024.3 Dot net and Windows EdgeView2 are up to date, I, running latest version of RDM and have reset the app by renaming appdata profile RDM folder name. Still getting crashes. Found these logs ref the crash in EventViewer. Event ID 1026 .Net Runtime followed by Event ID 1000 Application Error Application: RemoteDesktopManager.exe CoreCLR Version: 10.0.1426.52326 .NET Version: 10.0.14 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidOperationException: Handle is not initialized. at System.WeakReference`1.SetTarget(T target) at System.Windows.Forms.ToolStrip.Dispose(Boolean disposing) at System.ComponentModel.Component.Dispose() at Devolutions.Protocols.Xterm.Dispose(Boolean disposing) at Devolutions.Protocols.XtermSsh.Dispose(Boolean disposing) at System.ComponentModel.Component.Finalize() at System.GC.RunFinalizers() Faulting application name: RemoteDesktopManager.exe, version: 2026.3.15.0, time stamp: 0x6ac20000 Faulting module name: KERNELBASE.dll, version: 10.0.26100.9549, time stamp: 0x4370855d Exception code: 0xe0434352 Fault offset: 0x00000000000c483a Faulting process id: 0x57B0 Faulting application start time: 0x1DD661F3274C426 Faulting application path: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 50417f8d-ae42-468c-b2f3-f4df14480d66 Faulting package full name: Faulting package-relative application ID: Any suggestions please on what else to try here?

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tomfallon

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allanwarner

alt+tab - After alt-tabbing to RDM... I have to click alt to allow me to use session... ALT seems to get stuck

Since the last update, when I alt+tab to RDM... its like the ALT becomes stuck on.. Its never done this before... So I can only think its related to new update... Anyone else seeing this.. Its really annoying... especially if i forget and it then starts running menu commands in the remote session as its an ALT+<Key> combo.. I saw there was a similar issue a couple of years ago Alt+Tab problem - Devolutions Forum

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Sam Moynihan

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Deas

Backlog

RDM 2026.3.13 - jumping RDP tabs

Hello, noticed it today: I have about 5 to 10 RDP tabs open and reboot some of them. When I reconnect, the tab that reconnects sometimes jumps to the end of the tab row. Is this already a known issue? Brgds Andreas

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Alexis Geller Peiro

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zbigniewpowroznik

Implemented

RDM uses a lot of RAM

It uses a lot of RAM: [image] Opened only: [image]

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zbigniewpowroznik

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pavlyukoff

Jump tree on run scenarios

I have scenario for event for rdp connection. Now it always open tree and activate element in this tree for scenario when starting rdp. It's very annoying

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NeilSmith2025

ssh terminal command result different

Hi, I open multiple SSH terminal to manage cisco switch, but I got different display of result when I open multi entries at same time for same command: First window shows everything correct [image] But 2nd tab of window, it has extra space line compare with first window for same command, the command stop display only for 2 lines, then I need press enter to get more info, this is something abnormal compare with normal cisco command output. Can you advise on this? If open sessions one by one seems have no this issue, only happened with open multi session at one time. [image] [image] [image]

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davidwillis

Assigning Hostname to Template Group

Hello, I am starting to play around with template groups a bit, which seem like a cool feature. I created a group which is a website with a set of 3 sub-entries that are configured to use variable values from the parent host and such. This works well, however the issue is when I create a new item from a template group, I am not prompted to give a hostname. When we create the template group, we have to fill in something - I can put a variable in the name like "$HOST_WITHOUT_DOMAIN$ Website" for example. But for the URL I just put a placeholder name (this URL will be a consistent format). So anyway, when I create the host from the template group, all I get prompted for is a location where to put it, and whether to create a new folder at the destination to put it in. So I have to create it first, it gets created with the placeholder name from the template, then I can go back in to the parent entry and set the URL properly. Once I do that, the variables I used in other places all pick up their values properly and so then everything gets populated the way it should. My question - is there a way we could make the template group prompt for hostname or URL (perhaps depending on entry type) on creation, or just open the full Properties window for the parent entry in the group, similar to how it does when we create an entry from a single template. Or is there a different workflow I can use to achieve this? I am on v2026.2.29 using SQL Server as the data source. Any help is appreciated. Best regards,

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ivorlevene

Sessions load fine using Putty, but fail with RDM

I turned on verbose logging, and am seeing this whenever a connection is refused:

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ivorlevene

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patrickpower

Multiple instance broadcast shortcut not working

Open RDM instance and open sessions. set broadcast on/off shortcut keyboard. shortcut works. Open a 2nd instance of RDM and open sessions. keyboard shortcuts do not work in this instance. Open a 3rd instance of RDM and open sessions. keyboard shortcuts do not work in this instance either. Keyboard shortcuts continue to work in the 1st/original instance only. Workaround is manually turn on/off broadcast in each sessions within additional instances.

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Stéfane Lavergne

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RDMTinkerer

Offline mode when using Cloud does not trigger properly when network connection fails

The issue is right here as we're speaking. I don't rule out entirely that I'm doing something wrong, but have no idea what. Consider the following scenario: one workspace is a paid team hub, the second is the free personal hub, and the third is a local SQLite-based data source. Assume you had it for several days, and you switched between them a few times at least. Now open RDM. After it's open just disconnect your computer's network (by switching off Wi-Fi or unplugging Ethernet cable). Now try to switch to another hub. It will not work. The best you can get is the "loading sessions from workspace" message and the spinner, and hanging RDM, and it may load entries one time, or not even that. Then try to switch to another hub or local data source. The only thing that'll work reliably is switching to the local data source. Then try to switch from local data source back to hubs, and maybe switch between vaults in a hub, while network connection is unavailable. You'll see it doesn't work. Now you can reconnect to the network and stop the experiment. Note that the solution where I consciously have to predict that my internet may go down and switch to offline mode, and then remember to bring it back manually to online mode, is not a user-friendly, acceptable solution. RDM must by default be able to work when internet connectivity is intermittent. I am okay (of course) with it disconnecting my sessions, when I break the configuration of the nearby switch during my work, but it should preserve and cache my entries, so that I can connect to other devices. Thanks. [image]

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RDMTinkerer

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Genius IT

Jump Host - Devolutions Agent not available

Hi, after updating RDM (2026.3.10.0) and the Agent (2026.3.0.0) to the latest versions, a Jump Host connection is no longer possible. Before the update, we were using the legacy RDM Jump, which is now deprecated. [image] Does anyone have an idea why this is no longer working? Thanks in advance. Leon Schmidt

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Richard Markiewicz

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