Support

Using RDM 2026.2.12 upgraded to 2026.2.16 Most of my servers are Proxmox Servers. When on a Proxmox server there is Updates section. When you click on the upgrade button it creates a new shell tab (like it supposed to). But it does not shift focus to the shell tab, now have to manually click on the tab to proceed with the update. In 2026.2.12 version and earlier versions the focus shifted automatically to the new shell tab. The problem first showed up in version 2026.2.14. Please bring back that function, it is very helpful when going through and updating servers. So I went back to 2026.2.12 for now, Thanks Jim...

Hello, We are using Remote Desktop Manager v 2025.2.14.0. I am working with some automations that leverage the API, and it appears as though the PATCH method does not work, despite receiving a HTTP 200 response back from the server. Specifically, I am trying to change some attributes on an existing entry in our vault. I am sending a PATCH to this endpoint: https://our-remote-desktop-manager.com/dps/api/v1/vault/{{vaultId}}/entry/{{entryId}} And, I'm sending the following raw payload with the PATCH request: {"name":"Test Device Name", "description" : "Test Description via API call"} I receive an HTTP 200 back from RDM.. but when I go and check the vault, nothing has changed. If I look at the History section of the device entry in the RDM web interface, I do see the change event in the history. Do you have any idea what the issue could be?

Hello Folks, I am looking for tips on tackling "fuzzy" fonts when comparing RDM SSH Terminal and PuTTY. OS: Windows 11 RDM: 2026.2.17.0 I've tried every option in RDM under SSH > Terminal > Display (Font Quality, Size ..etc). I both RDM and Putty I've selected the font "Courier New", size 11. If you look at the attached picture, the fonts in Putty are nice and crisp, and kind of "fuzzy" in RDM. I RDP into my Windows 11 machine and run RDM there. [image] Any thoughts/suggestions? Thank you

Hello, I am trying to use a FIDO2-backed OpenSSH key together with an OpenSSH user certificate in Remote Desktop Manager for Windows. Environment: Remote Desktop Manager: 2026.2.17.0 OpenSSH for Windows: 9.5p2 Key type: sk-ssh-ed25519@openssh.com Certificate type: sk-ssh-ed25519-cert-v01@openssh.com Certificate issuer: OpenBao SSH CA Hardware authenticator: YubiKey-compatible FIDO2 security key The FIDO2 key itself works in RDM when I select its OpenSSH private key handle file, as described in your existing FIDO2 support topic. The same key and certificate also work correctly with OpenSSH for Windows: ssh -i <key-handle-file> -o CertificateFile=<certificate-file> user@host OpenSSH requests the FIDO2 PIN and/or touch and successfully connects. However, when I configure the same private key handle and certificate in an RDM SSH Shell entry, RDM rejects the certificate with this error: Unknown type for certificate key: sk-ssh-ed25519-cert-v01@openssh.com The certificate itself is valid and can be inspected → The certificate is also parsed successfully: ssh-keygen -Lf <certificate-file> Expected behavior: RDM should load the sk-ssh-ed25519-cert-v01@openssh.com certificate, use the matching sk-ssh-ed25519@openssh.com key handle, and request the FIDO2 authenticator to sign each SSH connection. Actual behavior: RDM recognizes the base FIDO2 key but rejects its OpenSSH certificate type before authentication. Could you please confirm whether OpenSSH certificates for FIDO2/SK keys are currently supported? If they are not supported yet, could support for the following certificate types be added? sk-ssh-ed25519-cert-v01@openssh.com sk-ecdsa-sha2-nistp256-cert-v01@openssh.com This combination is important because the SSH CA provides short-lived authorization, while the FIDO2 authenticator enforces physical user presence or verification on every connection.

Why is it that the quick connect box deactivates when I'm on the favorites tab ? I have to go to "User vault" to activate it again. Did I miss a setting somewhere ? Version: 2026.2.17.0 64-bit on Windows 11 25H2

[image] This whole navigational menu is always blank. How do I get connections to start apearing here? On version 2026.2.13.0 64-bit.

Updated to latest version of RDM. Seeing a new issue where sessions seem to get disconnected but the tab itself doesnt show it disconnected. Then, when you try to right click on the tab and "Reconnect" it doesnt do anything. You have to close the tab and reopen.

Hi Team, do you have a method to force IE Mode using the Edge browser embedded? I can modify it to external and then change it, but it would be nice if that can be done using the embedded mode. Thanks!

On Friday I was able to ssh to my asr. Came in monday and I am getting the following error message. However I can use native putty and it works fine. This appears to only be an RDM issue. Any suggestions? [image]

Hello, For my ssh connection i use moba but launched from RDM, and i noticed that if password contains special characters, the ssh session failed to connect. From what i understand RDM launch moba with a cmd command like this: mobaxterm.exe -newtab "sshpass -p {PASSWORD} ssh {USERNAME}@{IP}" And i got same error with this command when i launch it from my own cmd. I managed to make it work with this command mobaxterm.exe -newtab "sshpass -p '{PASSWORD}' ssh {USERNAME}@{IP}" Is it possible to do the same with RDM ? Thanks

I upgraded to 2026.2.16.0 64 bit. Since then, I am unable to connect to any Windows machine using Linked (vault) X.509 Certificate credentials. The connection fails with the following error message: "The connection was denied because the user account is not authorized for remote login." I was previously using .12 successfully. Our environment does require NLA authentication which uses the same certificate. I am able to connect to the machines outside of RDM using the same certificate/smart card. I can also connect within RDM if I change credentials to None. I cannot connect if I try a temporary certificate (imported using a different name).

Hello, what is the proper method to update the ReadyToRun version? When I run the updater from inside the app, it just installs the regular version. Do I just unzip it over-top the pervious version? Unzip it to a new folder? Other? Thanks.

Hi! I am using the 2026.1.22.0 on my W11 to connet via another Windows 11, which act since RDM 2025 as Jump Host to our Servers. As stated the RDM Jump-App is deprecated an it is adviced to use the Devolution Agent, no problem. I installed the 2026.1.2 which is running, as the service and Tray-icon is telling me. In my RDM I switched the Jump-part of my Jump host to Devolutions Agent or Automatic and tried to connect to the designated Server as usual. If I turn off the Jump Host app on the Jump host, I got no connect, RDM on my source machine tells me "no Agent running", If I switch the App on again, and do "Automatic" in my Jump Host config, It connects (as expected) but I get the "...deprecated..use... " - Popup-Box. Any clues for me? Missed I anything? Cheers Matthias

Hi I am use 2026.2.14 portable version, I found the font setting on Terminal --> Style cannot be saved, I tried selected font and save it, but it lost when I came back. Can you advice where could be a problem? Thanks. [image]

I have one entry that is linked three times. Since the entry is about to expire, I receive four separate warnings for it. Is this an error or ok ? [image]

Hello Devolutions Support, I recently upgraded Remote Desktop Manager from version 2025.1.33 to 2026.2.8.0 and encountered two issues: First, after starting the new version, my user-specific settings for credential inheritance were reset. In our setup, we use a top-level folder called “Server” where our admin account is stored via Pleasant Password Server. This is normally used for credential inheritance. [image] After the update, this configuration was empty and I had to reconfigure it manually. Can you explain why these settings were removed or overwritten during the upgrade? Second, with version 2026.2.8.0 I can no longer connect to our switches. I now receive a popup asking for interactive authentication, which was not the case before. [image] With version 2025.1.33 everything works as expected using the stored credentials. Because of these issues, I have rolled back to version 2025.1.33 for now. Could you please help identify the cause and provide a solution? Thank you in advance. Best regards, Dennis Grimmen

Hi, Since I've upgraded to 2026.2 I can't save my certificates from RDM anymore. When I click on "Save certificate as..." and try to choose the file I want to save the certificate to I've got an error from the explorer saying the file doesn't exist. Of course the file doesn't exist yet because it's the whole point to export a new file. Kind regards

Good day, We've recently updated to 2026.2.13.0 from the old 2026.1.22.0 and noticed the search in Password List stopped searching in the Description field. 2026.2.14.0 also does not We have several Password Lists where we search througout the different fields "Username", "Domain" and "Description". Is it possible to modify the search component so we can search in all the fields again? Please let me know if you need any more information. Thanks! Sander

Yes I am bringing this up again. this needs to be matured. this weekend we had to get into a device to troubleshoot. We needed to do a second connection but didn't need to log but you can only do the first two options as cancel drops the connection. I have asked to have cancel to just NOT log the session. This question is about logging. Logging cannot only apply to one session to the same file. [image] [image]

For this one question, the first two are functioning and do as stated, the last one I would suggest should be don't log anything, but NO it cancels your session all together. This is a log question, I connected for a reason so just don't log. [image]

Hello, I open the SSH sessions in quick succession, and they immediately start jumping back and forth. Version 2026.2.12.0 I have to close the sessions via right-click because I'm not able to type anything in command line. Thank you, Markus

since 2026.2.12 was released I have been seeing alot of GUI issues with RDM on Windows Server 2025 (currently running 2026.2.16) When I open multiple SSH sessions the sessions tabs cant decide which one should be selected and keeps switching back and forth until i close all affected tabs/sessions. Now I am also seeing the session list jumping up and down, this has been happening for 5+ min now. Again this only happens with SSH sessions. Anyone else seeing these issues. Windows 11 running RDM 2026.2.16 > Remoted into Windows Server 2025 running RDP 2026.2.16 > multiple SSH sessions open

Hi, Is RDM_execute_opened_connection_action expected to be functional in the current experimental MCP version, or is it still work in progress? If it should work — is there a known workaround or additional configuration required? Version: Remote Desktop Manager 2026.2.8.0 Feature: MCP Server (experimental) Issue Calling RDM_execute_opened_connection_action on an active SSH (SSHShell) session always returns a generic error, regardless of the action used. The connection is visible in RDM_list_opened_connections and all actions (send_command, get_terminal_status, take_screenshot) are listed as available via RDM_list_opened_connection_actions — but none can be executed. Example call json { "actionName": "send_command", "connectionIds": ["b22f1d22-22e2-4bfs-b2cf-222e6c1d7151"], "parameters": { "command": "date", "captureOutput": true, "timeout": 30000 } } Error: An error occurred invoking 'RDM_execute_opened_connection_action'. Same error occurs for get_terminal_status and take_screenshot. RDM was in the foreground with the SSH tab active. BR DI

Hello, I have a few users that are allowed to do user admin tasks (create user, delete user, reset MFA). Unfortunately the last thing - reset MFA - is no longer possible. But this is important if a full admin is not available and someone needs to re-enroll MFA. [image] They have "System permissions, Administration, Management, Users => Custom" which was enough in the past. Brgds Andreas

I'm looking for a way to paste clipboard contents in SSH either via macro, event or post login command. Any ideas?