Support

I'm very frustrated with the poor quality of the 2026.3.xx releases. There are bugs that make it difficult to use. I feel like there was inadequate testing before release. I upgraded to 26.3 because 26.2 displayed a warning about Devolutions Cloud version incompatibility. We have been a Devolutions customer for around 17 years. In that time, we have seen several releases that were not ready for production. As a daily user, it's very frustrating to get an update the breaks important functionality.

Since the introduction of the Devolutions Agent, Jump no longer works reliably. Half the time RDM will not recognize that Devolutions Agent is running on the jump host: [image] Or it will throw an error about the "Now Protoworker not running", restarting RDM will fix this, temporarily. We would like to use RDM and RDM Jump as the standard method our IT team uses to connect to servers. However, it needs to work reliably. We never had an issue with the legacy RDM Jump but that's being deprecated. How can we get to a similar experience with Devolutions Agent?

I cannot reorder tabs by dragging.

The Navigation Pane seems to be hidden behind any web session docked in RDM after latest update. Check below: [image]

Hi all I receive this error every time i log in. Is there a way i can fix this? [image]

I'm running RDM 2026.3.9.0 64 bit and I'm experiencing a lot of problems related to the UI: Navigation bar: title visible, content disappears Moving a docket tab doen't allow to split window anymore On web pages, a status bar that appears whilst browsing, interferes with the page’s behaviour

hi, Hello, I have set the backup to 10 backups so that they don't multiply but I keep getting errors that it can't be deleted because access is denied, what rights do I need to grant to delete it? [image] [image]

Hello, we are experiencing serious issues on ssh session in RDM 2026.3.5 and later: all sessions are very slow when start, often they fail, they go in timeout or result strange stream or transport errors, especially with network switches. It is a nightmare. We have returned to version 2026.2. Please make us known when the version 2026.3 will be usable. Many thanks. Alessio

Hi there, with the new rdm version I have the following problem: Websites, which will open embeded get automatically a simulatated "dark mode": [image] This website doesnt have a dark mode. And this result looks not good. how can I disable this function?

Hi all I use the "Terminal Services console" tool under the "System administration" category very frequently to manage and, if necessary, log off users logged into a server. Since upgrading to version 2026.3.x (currently 2026.3.9.0), I receive the following error message when launching the tool: "Unable to retrieve Terminal sessions; verify your credentials." In the properties of the host object, under Management tools -> Tools -> Credentials , I have enabled "Use session credentials" . I have also tried using "Username and password" with the credentials of a Domain Administrator. Unfortunately, without success. A simple RDP connection works without any issues. I am running the application with a user who also has administrator privileges on the target host. What can I do to fix this?

Hi, I just updated to the 3.x version on one of my machines and noticed this issue. With the 2.x version, and the navigation pane shrunk/hidden/closed to the left side of the screen, I was able to click anywhere on the vertical bar to pop it out. This seems to have been reverted in the 3.x version so that I now have to click directly on the word "Navigation" to expand it. Could this be put back to how it was on the 2.x version? When moving quickly, it's a lot easier to click anywhere on the bar then to click directly on the word up in the corner. Thanks [image]

Hi, not sure if this is the support place for the AnyConnect plugin, but here goes. It doesn't work if the server has group authentication. I think the sequence of responses is now different because now we get to choose a group first and plugin just injects username into that spot and then injects password as username and stalls keeping the cli alive in the background. In CLI the sequence is actually: group, username then pass (see below). I have managed to do a workaround by adding a slightly delayed "before authentication" PIN on "Advanced" tab, but I think there should be a field on the General tab above username. C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client>vpncli Cisco AnyConnect Secure Mobility Client (version 4.10.08029) . Copyright (c) 2004 - 2023 Cisco Systems, Inc. All Rights Reserved. >> state: Disconnected >> state: Disconnected >> notice: Ready to connect. >> registered with local VPN subsystem. VPN> connect vpn.mycomp.com >> contacting host (vpn.mycomp.com) for login information... >> notice: Contacting vpn.mycomp.com. >> Please enter your username and password. 0) PRIMARY_TUN 1) DevOpsLife 2) SignatureTeam Group: [PRIMARY_TUN] Username: myusername Password: ********* >> state: Connecting >> notice: Establishing VPN session... >> notice: The AnyConnect Downloader is performing update checks... >> notice: Checking for profile updates... >> notice: Checking for customization updates... >> notice: Performing any required updates... >> notice: The AnyConnect Downloader updates have been completed. >> notice: Establishing VPN - Initiating connection... >> state: Connecting >> notice: Establishing VPN session... >> notice: Establishing VPN - Examining system... >> notice: Establishing VPN - Activating VPN adapter... >> notice: Establishing VPN - Configuring system... >> notice: Establishing VPN... >> state: Connected >> notice: Connected to vpn.mycomp.com. >> state: Connected >> notice: Connected to vpn.mycomp.com.

Hi, Sometimes when opening an existing RDP session the screen does not load. When triggering animations within Windows it only load that part. The workaround now is opening another tab and then go back again. [image] Kind Regards, Arjan

Started after RDM was upgraded to 2026.3.5. I noticed almost immediately that active RDP session tabs would occasionally go blank. Most of time, it happened when I switched tabs. When I switched back to an inactive RDP tab, it would be a white screen. I basically had to use the cursor to reveal of the desktop, very much like using a coin on a scratch off lottery ticket. Sometimes the screen will restore fully after a few swipes....other instances I need to reveal more of the screen before the desktop restores. It's annoying but certainly something that didn't exist in 2026.2.x

I'm a corporate paid customer of RDP Manager, been using it for years. It's always been slow as molasses in Jan regardless of what I run it on, too many features, ridiculous update cadence, mediocre interface, not intuitive and generally just waaaay more complex than it has any need to be. Too much sugar for a nickle, as the saying goes. But for all of the flaws, it's pretty much the only real option, everything else being a much worse alternative. That's the best I can say about RDP Manager- it's better than MSFT's now defunct RDP manager. Everything about Windows seems to be a race to the bottom. But this latest 2026.3.8.0 is a new low. This is absolute garbage. This is BETA software at best, that we are paying for. If you can't do better than this, you need to fire your entire development team, and their management team, issue a public apology, and start over. For me to stop what I am doing to post this is a testament to how ridiculous this is. FIX YOUR SOFTWARE!!!! I'm tired of paying your devs to drink coffee! [image]

Hello, Previous versions of RDM had a 'Save and Open' button within the connection details. The systems that are being connected to change their ports every time as a security measure. It appears the new versions no longer have this option. Is that by design, or will that re-introduced in a later version release? Or am I just missing an option to enable? Thank you, Jason - [image]

Hello, i upgrade from 2025.3.32 to 2026.2.18 and since when i use a web session (edge), newly opened tab inside the web session are not "going the front". I didn't find setting for that. Did miss something? Thanks

before when you tiled vertically it would be equal sized windows depending on amount of space vs how many connection windows open. now over last couple versions it will sometime make the middle one about 1/2 the screen. left one about a quarter and right one a quarter. toggling cascade and back to vertical corrects it Remote Desktop Manager 2026.3.8.0 64-bit (PreJIT) Runtime: .NET 10.0.12 Platform: Microsoft Windows 10.0.26100 Workspace: Local Data Source Allocated memory: 593 MB

Hi there, just installed the new SonicWall NetExtender client (10.3.0) and RDM is not able to call it anymore. I think that the issue is that in the program folder there's no necli.exe anymore, but a nxcli.exe instead. Can you try to look at that? RDM entries are now broken (for NetExtender VPN). Thanks.

ssh client 1) Switching between applications rdm -> alt+tab -> other app -> alt+tab -> rdm -> entering commands in the console -> alt+tab -> other app -> alt+tab -> rdm -> loss of input focus 2) Pressing the button -> loss of input focus [image] Loss of input focus: [image]

Prior to the latest version, I could open multiple RDP connections and let the machines log in. With the latest version, I have to click each tab for it to proceed. Is there a setting that I need to adjust to go back to the old behavior?

Good morning I am using the free version of Remote Desktop Manager 2026.3.9.0 64-bit (JIT) I am using Bitwarden with license but not for business use I know it can be connected but I don’t understand how. Can someone help me? Thanks and have a good day Luca Perini

Good morning, this morning I downloaded the Remote Desktop Manager 2026.3.9.0 64-bit (JIT) version and I noticed that the sidebars containing session, website, etc., don't keep the assigned size but always shrink to the minimum. I also noticed that if an RDP session is open, the navigator, in an unlocked session, doesn't display over the RDP. However, if I go to the dashboard, it displays correctly. Have a good day

Updated to RDM 2026.3.5 and open several tabs and if i single click a tab it with either select like normal, select and become draggable, or undock from the main RDM window. Results seem to be random. I am also seeing RDP instability. Screen writes are not stable, switching between tabs (open RDP sessions) I will get blank screens, half written screens, slow response screens in a session, or a normal screen. Results are random. I am on RDP'd into Windows Server 2025 in an Enterprise environment, running RDM on my jump box.

Hi, I am on the latest version of RDM 2026.3.9.0 64-bit (PreJIT) When I am in Dashboard tab and click on Navigation tab, All details is shown. Where as if I opened any instance and click on Navigation tab... the contents are not show, See the attached recording.