Support

Support forum for Remote Desktop Manager Windows

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Arnaud S.

Visio Stencils

Hi, Do you have any Visio stencils for your products ?

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Arnaud S.

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hjbos

How to get SFTP working with vCenter

Is there a way to configure Remote Desktop Manager to get SFTP working with vCenter without changing the shell in vCenter (see article Using WinSCP with the VMware vCenter Server Appliance - JohnBorhek.com )? In WinSCP there is an advanced option SFTP server where you can fill in: shell /usr/libexec/sftp-server to get this working. I can't find this kind of setting in Remote Desktop Manager. Because our vcenters are only accesible through Devolutions Gateway we need to get this working within Remote Desktop Manager and can't use an external tool like WinSCP.

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ken3

Credentials linked to PWSafe vaults no longer function

RDM can no longer pass through logon information for any PWSafe linked credentials. It reads the data fine -- I can view the usernames and passwords without issue, but opening an RDP session causes a native RDP logon popup to occur -- there's no passthrough. I've tried new credential entries -- which create fine, but still aren't used to authenticate for RDP sessions. I've tried new data sources, but nothing changes. This vault plugin is the only paid feature I use, so a fix would be appreciated. I'm using the current version of RDM, but this started effecting the older 2025 version, so I upgraded, hoping it was fixed. I don't know what started it, but it started this week. I would consider a complete reinstall, but I would think the upgrade would have fixed any corruption in the install.

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ken3

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Daniel Albrecht

Error when trying to create a Devolutions Send link from RDM

Hi! Since the update to RDM 2025.3.32.0 and DVLS 2025.3.16.0, when we try to create a Devolutions Send link from RDM, it shows the error "Der Dienst konnte nicht authentifiziert werden". I guess it comes from the German .NET Runtime, but it translates to "The service could not be authenticated". I found some posts online mentioning a .NET error "The caller was not authenticated by the service", so maybe that's the original English message. In the DVLS Event Log I see "DevolutionsSendGeneralException - Der Dienst konnte nicht authentifiziert werden". It works when creating the link on DVLS Web interface, but not in RDM. The IIS log file shows a successful POST request to DVLS at /api/devolutions-send/create-link-with-file Can you help me troubleshoot further? Thank you!

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Samuel Dery

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riccardonuolf

Backlog

Entries in personal vault shown twice or quadruple

Since the update to RDM 2026.1.15.0 and DPS 2026.1.11.0 sometimes entries in the personal vault are shown twice or even quadruple. They work normally and usually when restarting RDM it is back to normal.

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Tommy Sanders

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wolivo

Fortinet version 7.4

I have an older version Fortinet VPN/SSL client to connect to a client. When I add the current executable, I get an error ' Path not found'. The path is correct, but the executable file on the setup page is not the default executable on the setup page. I have checkedthe option to set the directory and filename, but I still get a Directory Not Found message. Is this a supported version? Any suggestions to setting the path and executable which have change names.

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wolivo

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oliveroberholzer

High CPU usage after Update tor Version 2026.1.12.0

Hi We've noticed that since the update, Remote Desktop Manager's CPU usage is significantly higher. This is resulting in network interruptions on our Windows 365 clients when using Remote Desktop Manager. Is anything known about this? Regards, Oliver

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oliveroberholzer

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einkauf4

Open RDM Sessions in use by other user not actualized or invisible

Hi, we just migrated to a newer version of DVLS Server 2026.1.6.0 and imported our old configuration, moving to SQL Express 2025. Now the global session view shows each session as a double entry and in the general view they are not shown on mouseover. We tried everything from layout reset to cache emptying - no change. What could we do to debug this and get the session view back? Regards, Thomas

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einkauf4

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mlabbe-pg

Backlog

Winget upgrades not working

I've noticed since I added RDM to my Winget update script, a couple RDM versions ago: C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise. I first thought it was because I had manually installed RDM manually using the .exe instead of the .msi (the .exe is much smaller). I'm not 100% sure if it was working with 2025.x but it definitely is not working with 2026.x. You can reproduce with a fresh reinstall (Win11 25h2): C:\Windows\System32>winget install -h -e --id Devolutions.RemoteDesktopManager --version 2026.1.11.0 Trouvé Remote Desktop Manager [Devolutions.RemoteDesktopManager] Version 2026.1.11.0 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Ce package nécessite les dépendances suivantes : - Packages Microsoft.DotNet.DesktopRuntime.9 (1/1) Trouvé Microsoft .NET Windows Desktop Runtime 9.0 [Microsoft.DotNet.DesktopRuntime.9] Version 9.0.14 La licence d’utilisation de cette application vous est octroyée par son propriétaire. Microsoft n’est pas responsable des paquets tiers et n’accorde pas de licences à ceux-ci. Téléchargement en cours https://builds.dotnet.microsoft.com/dotnet/WindowsDesktop/9.0.14/windowsdesktop-runtime-9.0.14-win-x64.exe ██████████████████████████████ 57.7 MB / 57.7 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement Téléchargement en cours https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.win-x64.2026.1.11.0.msi ██████████████████████████████ 407 MB / 407 MB Le code de hachage de l’installation a été vérifié avec succès Démarrage du package d’installation... Merci de patienter. Installé correctement C:\Windows\System32>winget upgrade -h -e --id Devolutions.RemoteDesktopManager Aucune mise à niveau applicable trouvée. Une version de package plus récente est disponible dans une source configurée, mais elle ne s’applique pas à votre système ou à la configuration requise.

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Antoine Mauger

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Nick

Disable AI Assistant

Hello I've been looking into how I could disable the AI Assistant in RDM. Unfortunately, the closest I got are release notes mentioning that it is possible but I cannot find the system (?) setting. Could someone please help locating the setting? Thanks in advance! Kind regards, Nick

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mmantler

Duplicating SSH Terminal entry to a Cisco switch causes error when trying to start an SSH session

[image] Hi, when duplicating an SSH Terminal entry which points to a cisco switch the following error appears. It tells me to enable kex: diffie-hellman-group14-sha1. When I do enable it for the entry it does work. But I'm guessing there is a reason why this algo is disabled by default. And it only happens when duplicating. When I create a new entry it works fine without enabling it. Any idea as to why this happens and is there a better workaround than to enable this algo for all entries?

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Eduard Sepúlveda López

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lucidnx

Backlog

SSH ED25519-SK FIDO2 support

Hello! Can you implement FIDO2 authentication in SSH authentication? I am using Yubikey to authenticate against servers but I don't see the option to use ED25519-SK. FIDO2 use residential (discoverable - new term) keys generated right on security key. It can be ED25519-SK or ECDSA-SK and then, if requested, it can be used to authenticate against hosts. It should work this way: use ED25519-SK private key (some kind of shortcut to physical security key) as key type open connection app ask to insert security key, enter PIN (not always the case if it's not generated with pin option), and use private key stored in it server check private key against public key, accept connection There must be implemented authentication for it right in RDM app to open prompt to insert security key, enter pin, and use it to authenticate.

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GTMunch

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gpunktschmitz

client specific overwrites for connection types (for all vaults)

hi, with a lot of vaults one must update each and every (new) entry to match personal preferences. Is it possible to say "on my machine any RDP session shall be opened on my second screen" in the client once instead of every entry in every vault? KR G.

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perler

Backlog

web sessions, clear cache on close broken?

hi, That application which was a little bit stuck. We are using "advanced -> profile name" with a special name for this session. We clicked the "clear cache on close" menu entry and closed the session. We reopened, but the session was still stuck. The profile name came back up again, so it had a fresh profile. We then switched back to the old name. It was stuck again. We then set the option "Clear Cache" in Settings. We reconnected to the session and suddenly it worked again. So the clear cache worked when this setting was set, but not when we used the menu "clear cache on close". All this on the latest version of RDM, but it happened on the latest 2025 version as well, because we were afraid to update beforehand ;)

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Jacob Lafrenière

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Iain

Backlog

Template Group missing

Morning, Been meaning to raise this work a while but kept forgetting! Not sure if it related to this issue: https://forum.devolutions.net/topics/44494/template-groups--not-showing-any-templates-available#207916 I have a set of templates created and I want to link a them to a host session: [image] Specifically the ILO groups I have created. When I go to template list from with in the host session you can see here the folder and sessions do not appear: [image] Yet I know it worked in the past as I have some session configured to point to them: [image]

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Jacob Lafrenière

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alexpawlak

RDP MCP server stopped

Hey there! I have just upgraded to latest version and wanted to try AI features (RDM Free edition if that matters). I logged in with my GH copilot credentials but RDM MCP doesnt start: [image] (Cannot find file specified). I tried restarting / starting as admin but no luck here

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Maxime Forest

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Chris unknown

permission issue? RDP session with linked credential from password list not working

Hi there, i have a user who is allowed to view a a RDP session entry but not the password list itself. The entry has a linked credential from the password list. As soon as the session is opened by that user a password prompt appears. when entering the credential directly into the rdp session the user can access the RDP session. That user has no edit rights on the entry so the password is safe from viewing. All our passwords are managed within different password lists, so using exceptions from this concept is pretty uncomfortable. I need help to solve this problem.

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Carl Marien

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RemoteUser

Remote Desktop Manager Module Delinea - Configuring the Secret Server Cloud Integration

Hi All, How can I configure the RDM 2026.1.15.0 64-bit (PreJIT) to integrate with the Delinea Platform - Secret Server Cloud? Because from this article: https://docs.delinea.com/online-help/integrations/devolutions/config/index.htm the Vault Selection is already there to select ? [image] Thanks.

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Jacob Lafrenière

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janschnackenberg

"Terminal Command" issues

I would like to have the possibility to execute a rather lengthy shell skript on selected SSH Terminal connections on demand. Due to multiple reasons the usual anwser "just use ansible" is not usable here. In general, I have this working using the "Terminal Command" type. I just have some special wishes that I just can't get to work I cannot use "Custom Field" contents in the script. Is this really not possible, or am I missing something? The string "{HOME}" is being replace by the "HOME"-key (carriage return). That's extremely unhelpful when using shell scripts, that are supposed to work for a multitude of different targets. (Not even discussing, what a headache the identification of this behaviour was, because I never new that this doesn't only happen for autotype makros) What I really would like is a "copy the contents of a SHELL SCRIPT entry to a given filename and execute a number of shell commands afterwards" (move the file to one or more targets, depending on server-environment, change ownerships/permissions) I've tried googling, reading documentation, experimented with a lot of different ideas, but I cannot work around (in the third case: implement) any of this points. I'm sure I've missed lot's of information, but I'm about to give up. Does anyone have some hints what I might have missed? Regards, Jan P.S.: My main target is RDM on Windows. Fun side-fact: A lot of the configuration options for this area of entry types seem to be (some more, some less) sublty different on MacOS, causing an interesting outlook if team-members using Apple devices need to use these entries.

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Jay

Azure Bastion RDP to Virtual Machine Scale Set (vmss) instance

Can Devolutions RDM be configured to connect RDP session via Azure Bastion to Azure Virtual Machine Scale Set (vmss) instance(s)? Devolutions RDM can access 'regular' Azure VM via Bastion (RDP native client) just fine; it is not clear how to configure connection for RDP to vmss instance(s). some details: -Azure cli to vmss instance(s) works fine, so it seems this should work with Devolutions RDM as well. (azure cli az network bastion rdp command) -a 'regular' Azure VM has a resource ID like '/subscriptions/<subscriptionID>/resourceGroups/<resourceGroupName>/providers/Microsoft.Compute/virtualMachines/<vmName>' -a vmss instance has a resource ID like '/subscriptions/<subscriptionID>/resourceGroups/<resourceGroupName>/providers/Microsoft.Compute/virtualMachineScaleSets/<scaleSetName>/virtualMachines/<instanceID>' where the <instanceID> is 0,1,2, etc. (note, a vmss instance also has a machine/hostname) -when connecting to a vmss instance via the azure cli ( az network bastion rdp command), the generated .rdp file has content/parameters like: full address:s:<scaleSetName>_<instanceID>:3389 alternate full address:s:<scaleSetName>_<instanceID>:3389 use multimon:i:1 gatewaycredentialssource:i:5 gatewayusagemethod:i:1 gatewayprofileusagemethod:i:1 gatewayhostname:s:bst-<guid>.bastion.azure.com for example, if the vmss name is 'MyVMSS', the full address value is MyVMSS_0 (MyVMSS_1, etc). see attached screenshot for reference. [image]

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Jay

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info80

OpenVPN GUI Logon Problem

Hello Support, when we install version 2026.1.16.0, we are no longer able to connect to any VPN using the OpenVPN GUI client. As soon as we revert back to version 2026.1.15.0, everything works again. This has been tested on three Windows 11 PCs. Is this a known issue, or has anyone else experienced this problem?

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Michael Beaudin

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blaham

Backlog

FortiClient IPsec

I have installed RDM version 2025.1.41 and FortiClient version 7.4.3.1790. I can connect to the created VPN directly from the client without any problems, but when I try to connect from RDM, nothing happens. No error message is displayed. It seems that RDM does not cooperate with the client at all. What could be the problem?

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stefanofontanini

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RemoteUser

Security Auudit failure

Hi Folks, There is a typo in the drop-down entries in the latest edition of Devolutions RDM 2026.1.15.0 64-bit (PreJIT): [image]

Recommended Answer

8 days ago

Hello RemoteUser , Thank you for the report and the screenshot. We were able to reproduce and confirm the typo in the Event Type drop-down in Remote Desktop Manager 2026.1.15.0. Our development team has been notified, and we will fix this as quickly as possible. Best regards,

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Jafran Majeau

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Daniel Albrecht

Paste Once and TeamViewer

Hi! When Paste Once is enabled and there's a TeamViewer session open, which tries to sync the clipboard to the remote computer, I cannot copy/paste a password. When I use Clipboard Diagnostics, I can see TeamViewer was allowed to read the clipboard: [image] I don't know exactly how it works, but I assume RDM recognizes TeamViewer reading the clipboard, thinks that's a successful paste, and clears the clipboard, so there's nothing to paste anymore. After adding that TeamViewer entry to the blocklist (right click / Add), it looks like this: [image] Now I can paste the password somewhere on my local system, but it is not synced to the remote TeamViewer session. It's the same with "PhoneExperienceHost", which is the Phone Link app that tries to sync the Windows clipboard to my Android phone. A workaround would be to paste the password in a text editor locally and then copy it from there again. Then it will sync and RDM will not clear it. But is there a better way? Is that what the "Delays" list is for? How does that work exactly? I imagine there could be a setting for a global delay, during which any access to the clipboard would be allowed (or denied) without clearing the clipboard. That way, any software reading the clipboard in the background, wouldn't cause RDM to clear the clipboard unwantedly. You wouldn't need to set exceptions for specific processes. In general I believe the Clipboard Diagnostics windows could use a GUI overhaul. It's confusing and hard to use for me. Also the "Password was copied to the clipboard" popup appears exactly in front of the "Clearing clipboard in X sec." status bar message, if the clear clipboard delay is enabled.

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Daniel Albrecht

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alalep

Backlog

SSH session, post-login commands works strange.

Hi, I'm using the portable version of RDM. In the last two versions, post-login commands for ssh sessions behave strangely. I use keepass as a password store. First, I pass the username and password from keepass, which works fine. Then I need to pass the administrator password via the su command, and I use the $TOOL_PASSWORD$ variable. As a result, after login, everything looks like the second picture. Maybe I missed some changes. Thank you. [image] [image]

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alalep

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