permission issue? RDP session with linked credential from password list not working

Published 2 days ago

Hi there,

i have a user who is allowed to view a a RDP session entry but not the password list itself. The entry has a linked credential from the password list. As soon as the session is opened by that user a password prompt appears.
when entering the credential directly into the rdp session the user can access the RDP session. That user has no edit rights on the entry so the password is safe from viewing.
All our passwords are managed within different password lists, so using exceptions from this concept is pretty uncomfortable.

I need help to solve this problem.

All Comments (1)

Carl Marien

Published 13 hours ago

Hello,

Thank you for your message.

Based on your description, it’s a bit difficult to pinpoint the exact root cause, but we can provide some guidance on what might be happening.

If you are using a third-party password manager (or even password lists with restricted access), the issue may stem from the fact that the user does not have sufficient access to the credential itself. In this situation, the credential cannot be retrieved and injected into the RDP session, which results in Remote Desktop Manager prompting for a username and password.

We recommend verifying that the affected user has the appropriate access permissions to the credential stored in the password list. Without access to the credential, RDM will not be able to supply it automatically to the session.

Please let us know how the credentials are stored (e.g., password list, external vault, etc.) if the issue persists, and we’ll be happy to assist further.

Best regards,

Carl Marien