Maxime Morin

Hi @Yoffstr,

Thanks for the clarification. This will help us prioritize the request.

Have a good day!

Hi @Yoffstr,

Thanks for clarifying. Could you share which features of the Reporting service you’re currently using? This would help us better understand the impact of a service interruption in your environment.

Have a good day!

Hi @Yoffstr,

We don’t have any new updates or a confirmed timeline to share yet. We’ll update this thread when we have more information.

Could you share a bit more about what’s driving the need for high availability in your environment? Have you experienced any service interruptions, or is this part of your broader availability requirements?

Thanks!

@dimx Glad to hear it’s working now. Thanks for the logs, and good idea changing the device key ID! The issue is clear: the workspace wasn’t set correctly. The URL contains the empty GUID (000...) as your Cloud ID. Deleting the workspace in RDM (just the configuration/link, not the actual Cloud) and re-creating it would probably have solved the issue.

Hi,

For those with the workspace disabled error message, if you could post your workspace configuration (the URL mostly). Also, if you could open the profiler, (Help -> Performance profiling -> Level 2049 (API & Debug; if API is not available, Cloud should be) and reproduce the issue with the profiler open.

The logs should look as above.

Thanks, have a good day!

Hi @Spagettifritz,

Sadly, the posted profiler data doesn't help much. Yes, loading entries takes 1 second. Half of that is getting them from the server. How many entries do you have in your vault? Could you try changing the profiler level to 2049 (API & debug) and do some slow actions again?

Devolutions Cloud (legacy Personal) is hosted in Canada East. Have you tried pinging our Europe (FR) location? Maybe consider moving to Europe or even the US if the pings are better for you. Since the move to Devolutions Cloud, the former Hub Business regions are now open to all: Europe, America (US & CA), and Australia.

Would you be willing to do a support call so that we can explore your issues with you?

Thanks, have a good day!

Hello,

The new RDM build 2026.2.11 released last night contains the new setting to test some of the Cloud improvements. Could you enabled it (blue) and see how it goes? The setting is also in File -> Settings -> Advance -> In the list under Advance/Settings -> Enable experimental Devolutions Cloud workspace optimizations.

Thanks, have a good day!

Hi,

Thanks for reaching out, and sorry for the confusion here.

What you're seeing is the result of Devolutions Hub Personal being migrated to Devolutions Cloud; a free, full-fledged cloud offering (previously known as Devolutions Hub Business). With this change, your workspace can now do more than before: you can create multiple vaults, and start a trial to invite other users and share entries. That's also why you're now seeing a shared vault appear alongside your user vault.

That said, arriving in the shared vaults and the blank favorites are not expected behavior. We're looking into it so RDM opens straight into your user vault, and we're also investigating the favorites issue separately.

In the meantime, manually selecting your user vault at the bottom should restore your entries. We'll follow up once we have an update.

Thank you, have a good day!

Hi,

As an alternative way to debug this, could you please show us the details of your entries via the web client, located at https://hub.devolutions.com in your case. In the web client locate your vault (user vault?) and your entry. In the dashboard, open the ... and view raw data.

Please share at least these fields (red); you can share more, if you feel they might be related and are not sensitive :

Meanwhile, the .7 version should have the fix, but we might have missed a specific case. Ideally, to avoid losing data, you shouldn't save entries that prompt those errors. As Erica suggested, the portable RDM 2026.1.23 is a good way to continue working, even if it's the same data source / workspace.

Thank you, have a good day!

Thanks! We'll let you know as soon as the preview build is ready.

Hi,

We're already working on this. A build with targeted performance improvements for the Devolutions Cloud Workspace is in QA right now. These changes address the kind of redundant background work your screencasts show, and we're testing to confirm the gains are solid and that nothing else broke before we ship it.

Would you be open to getting on the preview build once it clears testing, so you can see how it performs in your own environment?

Have a good day!

Yes, they will no longer be prompted for their keys if they log in via SSO and go through the encryption service.

Hello,

Could you please confirm if you tried connecting to the official URL, https://hub.devolutions.com, or if you only accessed it via the provided link. If you've already tried the URL above and are still encountering the same error, please let us see your data source configuration in RDM.

Have a good day!

Hi Ian,

You can subscribe to this topic, if not already done, once released we typically reply to let you know it's available.

Have a good day!

Hi Ian,

Thanks for the clarifications. I’ve created a feature request in our backlog to support temporary access via PowerShell. I think it would be the easiest approach since we already have functions to retrieve users, vaults, and entries—and those would also be required to build the temporary access request.

Have a good day!

Hello,

When you say manage, what exactly are you looking for? Creating a temporary request on a specific vault on behalf of the user? On a specific entry? Approving/Denying a request? I notice you also posted this in the Devolutions Server forum (DVLS). Do you use both data sources?

Manage temporary access via API / powershell

Have a good day!

Hello Daniel,

Thank you for reaching out to us with your inquiry about exporting all vaults, including file attachments. Currently, this feature is not available in Devolutions Hub. However, it is something that we plan to work on in the future. This option will be available from the PowerShell export cmdLet.

Please stay tuned for updates, and feel free to reach out if you have any more questions or need further assistance.

Have a good day!

Those, like the web client, does not support the master key option yet. It has been added to the backlog like the web client item.

Which cmdlet do you use to export? Export-RDMSession supports it with the "Password" parameter.

Hello,

From the web, it's not currently possible, but from RDM you can add a master key to your export.

It's something that we could look into to add in the web client.

Have a good day!

Hello,

I've added an improvement to our backlog to support .rdm files from the web. For the authentication issue, we will look at that in our session.

Have a good day!

Hello,

Do you have any errors in the Hub Importer? From my side, I can successfully login with my SSO account in Hub Importer. On a side note, if your users are in your Hub Business, they do have a Devolutions Account, it's mandatory for Hub Business. Do you happen to use the encryption service to provide a seamless authentication experience? (Making Devolutions Account pretty much transparent.)

Have a good day!

Hello,

Have you tried our Hub Importer tool? It's available freely and supports importing .rdm files into the user vault.

Devolutions Hub Importer - Companion tool - Devolutions

Have a good day!

Hello,

Just to be sure, do you want to be able to open file exporer entry types in the web instead of RDM?

Have a good day!

Hello,

Just to be sure, did you deleted all the content of your Hub Personal or the Hub Personal itself? Do you still have access to your Hub Personal, but it's just empty? If so, you should be able to use the Deleted entries report to restore all your entries. This can also be done from RDM to restore multiple entries at once.

You could also try to open RDM while in offline (disconnect your wifi, network cable or adapter). If you see your entries, export them. You can then create a new local data source and import them so that you have a local copy.

If you want, you could contact our support so that we can do a session with you.

Have a good day!