License showing as Cloud Free and experiencing "Unable to find credential entry" errors

License showing as Cloud Free and experiencing "Unable to find credential entry" errors

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Hi!
I am using Remote Desktop Manager version 2026.2.7.0 64 bit JIT on Windows 11.
I hold a paid Single User License, but I am running into a couple of urgent issues.

1. Data Source and License Status
I notice that the interface now shows Workspaces instead of Data Sources. My active workspace is currently listed as "Devolutions Cloud Free" pointing to the hub URL.

  • Given that I have a paid Single User License, why am I seeing the free cloud edition label?
  • Am I using the incorrect type of workspace, or did I miss an activation step?

2. Missing Credentials and Error Popup
More importantly, I have started encountering the following error popup:

"Unable to find the credential entry; this setting will be lost."

Following this error, it seems that my saved credentials and passwords are starting to disappear or get deleted from my application, which is very concerning.
I apologize if I am missing something basic here, but I want to make sure my data is safe and that my paid license is correctly applied.
Thank you for your assistance, and I look forward to your guidance.

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All Comments (2)

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Hello,

RDM and Devolutions Cloud are 2 different platforms here in the Devolutions ecosystem.
In your case, you have a license to use RDM, but your workspace is Devolutions Cloud Free, which is free of usage in your case. This is why you are seeing Devolutions Cloud Free.

Regarding the issue with the credential link, it was something addressed already earlier this week. Let me check if there's a fix and get back to you shortly.

Best regards,

Jeff Dagenais

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Hello,

A fix regarding your issue is available in RDM 2026.2.7.0. Is this the version that you are running?
If you, you can download this version here https://devolutions.net/download-center/#rdm

Best regards,

Jeff Dagenais

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