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jm2

posted 10 days ago

Scheduled PAM heartbeats failing

Hello, The automated scheduled PAM heartbeats for Domain User type entries seem to be failing, even though initiating a manual heartbeat succeeds. Entry is set to inherit lifecycle from vault root, which is set to custom\Default. Default lifecycle policy heartbeat schedule set to Default (custom). Default (custom) Heartbeat schedule set to once per day in PAM system settings. Please let me know any additional information is required. Thanks Joe [image] [image] [image] [image] [image] [image]

jm2

replied 2 days ago

Vincent Forest

posted 3 days ago

Configure report notifications in Devolutions Cloud

Posting on behalf of mdagenais, they ask: Hello, I'm trying to configure report notifications in Devolutions Hub. If I select an individual user (for example, ME) as the recipient, the reports are delivered successfully. However, if I select a group as the recipient, no reports are received. I have already validated that email delivery to the group works correctly from other sources, so the issue appears to be specific to report notifications. Is there any limitation regarding the use of groups as report recipients? Do reports only support individual users, or is there additional configuration required for groups? As a workaround, I could create an Exchange rule to redirect emails coming from hub@operations.devolutions.net to the appropriate groups, but this would be difficult to maintain since multiple vaults belong to different teams and I plan to monitor expirations across several teams. Has anyone successfully configured report notifications to be sent directly to groups? Thanks!

Dominic Dansereau

replied 2 days ago

stefanofontanini

posted 3 days ago

Devolution Cloud Backup

Hi, i'm looking for backup my vaults that are stored in Devolution Cloud, i've saw that i can see and restore deleted items, there a way to export all my vaults from powershell or something else using scheduler? Thanks

jm2

replied 3 days ago

jm2

posted 10 days ago

Resolved

Open In Browser button greyed out unless entry set to always connect via gateway

Hello, A recent upgrade seems to be inhibited the ability to launch WebUI browser-based RDP sessions unless the entry is set to 'always connect' via a devolutions gateway. Previously it was possible to set entry to 'connect if unable to ping/port scan', and WebUI would automatically connect via gateway, which accommodated a single entry being used both by RDM and WebUI with or without line of sight to destination system. Could the previous functionality be restored please? i.e. WebUI automatically interprets 'connect if unable to ping/port scan' as 'always connect' since pings/port scans are not possible via browser. Please let me know if you would like any additional info. Thanks Joe

Recommended Answer

5 days ago

Hi Dominic, Thanks for looking into this. I'm also not able to reproduce the issue today, perhaps there was an issue with the browser session I was using at the time, as was also concurrently experiencing add/update button greyed out in WebUI for non administrative users . Please consider the issue resolved, and I'll circle back if it reoccurs. Joe

Dominic Dansereau

replied 5 days ago

jm2

posted a month ago

RDM unable to access Hub/Cloud datasource after restart

Hello, Adding a new Hub/Cloud data source to RDM is successful, however after restarting it goes permanently into offline mode and needs to be recreated to regain access. I noticed that when initially adding the data source it displays the datasource host url as https://ca.devolutions.app/< GUID>, but after clicking save then going back to datasource settings, the url has changed to the subdomain format i.e. GUID.something (its truncated and non editable in RDM so cant see the full FQDN). For the Hub that this issue is occurring with, the subdomain (companyX.devolutions.app) was configured as part of the setup a few weeks ago, so not sure why RDM is attempting to use GUID.something instead. Possibly related to: 2026.1.101.0 release Version 2026.1.101.0 (May 4, 2026) Unable to set workspace custom name to match existing subdomain Please let me know if you would like any additional info. Thanks Joe [image] [image] [image] HTTP Response: <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Hub Creating or Not Found</title> <link rel="stylesheet" href="assets/index.css"> </head> <body> <div class="error-page-header"> <a href="https://devolutions.net" class="devolutions-logo-link"> <img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo"> </a> </div> <div class="container"> <img src="assets/images/page-not-found-sysadminotaur.png" alt="404 illustration" class="illustration"> <h1>404 – Hub creating or not found</h1> <p>The hub you’re looking for might currently be in the process of being created, or it could not be found.</p> </div> </body> </html> Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (404). Status: 404 Response: <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Hub Creating or Not Found</title> <link rel="stylesheet" href="assets/index.css"> </head> <body> <div class="error-page-header"> <a href="https://devolutions.net" class="devolutions-logo-link"> <img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo"> </a> </div> <div class="container" at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<GetServerConfiguration>b__524_0() at Devolutions.Hub.Clients.HubClient.GetServerConfiguration() at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login()

184

Yevgeniy Shmygun

replied 5 days ago

support48

posted 8 days ago

Resolved

URGENT - License Reported as Expired

Hello, We are experiencing an issue with our license. The license is currently reported as expired, even though we previously activated the new license and everything was working correctly. The license should be valid until 2027. At the moment, we have lost access to the platform and are unable to use any of its features. Could you please investigate this issue and help us restore access as soon as possible? We are receiving the following error message: HTTP Response: Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (500). Status: 500 Response: at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.b__524_0() at Devolutions.Hub.Clients.HubClient.GetServerConfiguration() at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login() Please let us know if you need any additional information.

Tommy Sanders

replied 6 days ago

jm2

posted 10 days ago

Browser based RDP sessions not launching via WebUI

Hello, RDP sessions via gateway have recently stopped launching using WebUI. The same entries launch successfully using RDM. Nothing is logged in gateway log file. Hub/Cloud activity logs report 'Gateway terminated session for entry'. Happens irrespective of whether gateway is farm member. Happens for both admins and regular users. All users enabled on gateway, along with access to all vaults. All users assigned a PAM license in Hub/Cloud. Have tried restarting Hub PAM and gateway services. Not sure what else to try, or if this is a known issue from recent release? Please let me know if any additional information required. Thanks Joe [image]

Yevgeniy Shmygun

replied 6 days ago

jm2

posted 10 days ago

Resolved

add/update button greyed out in WebUI for non administrative users

Hello, When using WebUI, non-administrative users are unable to create or update entries in user (or shared vaults) because button is greyed out. Same user can create entries successfully using RDM. Please let me know if you would like any additional info. Joe [image]

Dominic Dansereau

replied 6 days ago

jbeya

posted 11 days ago

Resolved

Devolutions Cloud Invitation Stuck at the "Setup Encryption" Step

Hello, I am experiencing an issue while trying to activate a Devolutions Cloud invitation. After following the invitation link and successfully authenticating, I am redirected to the "Setup Encryption" step. At this point, the page remains stuck in an infinite loading state and never progresses further. We have performed several tests: Using different browsers (Edge, Chrome, etc.); Using private/incognito browsing mode; Using different network connections. The issue occurs consistently in all cases. When checking the browser console, we also noticed an HTTP 404 error on a resource related to "encryption-ctx" during the encryption setup process. Could you please verify whether there is a server-side issue or a problem with the invitation associated with my account? I can provide any additional information required for further investigation. Thank you in advance for your assistance. Kind regards,

jbeya

replied 10 days ago

stephanelhotellier

posted 11 days ago

export en powershell

Bonjour Quel est le niveau de licence minimal pour utiliser Export-RDMRepository ? Dans mon cas j'obtiens le message : Cette commande est disponible seulement avec une source de donnée avancée C'est pourquoi je suspecte, que je n'ai pas une licence suffisamment avancée. Mon objectif était d'écrire un script pour exporter plusieurs coffres. Cordialement

Yevgeniy Shmygun

replied 11 days ago

ozersalman

posted 12 days ago

so many portals

So there is cloud.devolutions.app portal but in there there is not vault available even to browse, but there is something called user vault but that is not visible in dev. desktop aop when installed it. You guys are making very confusion on how to manage vaults. Maybe its becase company doesnt want anything personal anymore.

Dany Galarneau

replied 12 days ago

miroslavslunecko

posted a month ago

Resolved

Non-admin users can't manage invitations and users

Hello, I've updated system permission and added specific user group to "Manage users and user groups" and "Manage product licenses". They can see administration button now, but they can't do anything. If they click on "users" then all information seems like to be updating (running circle): [image] System permissions: [image] How should we set permissions to allow specific users to manage users and licenses? Thank you in advance for help. Miroslav

133

miroslavslunecko

replied 13 days ago

Chuck

posted 17 days ago

Matching URL's to Entries

I have been trying to figure out how to do something for a few days now, and am finally at a give-up stage and need help. I have two websites that have almost the same URL's: https://{sitename1}/diags https://{sitename2}/diags In this screenshot, you can see when I go to sitename1, is pops up 4th on the list: [image] However, when I go to sitename2, it pops up 1st on the list: [image] This is how I have sitename2 setup in the extension: [image] This is how I have the browser extension last configured: [image] This is how I have workspace configured: [image] What my overall preference would be, is when I go to a URL that I have saved in my PM, if it finds a saved entry that matches the URL 1:1, it should appear at the top of the list (as seen for sitename2). What am I doing wrong? Thank you!

Chuck

replied 17 days ago

jm2

posted a month ago

Backlog

Unable to add Hub Privileged account entry using RDM

Hello, When attempting to add an entry of type 'Devolutions Hub Privileged account', RDM responds with an access denied message when attempting to select the Vault. It also prompts for reauthentication beforehand, even though this already occurred when opening the data source. The respective user has necessary permissions to PAM vaults, and they can be accessed directly using RDM or WebUI. This is a blocker for environments where multiple administrator have multiple privileged accounts, and the credential attribute of entries in shared vaults is set to 'find by name (uservault)'. For example, to search for 'My Domain1 Admin' or 'My Domain2 admin' which link to personal PAM accounts in Hub. Please let me know if you would like any additional info. Thanks Joe [image]

136

Michel Audi

replied 24 days ago

tomasschlesinger

posted a month ago

Backlog

Offline access to the cloud vault?

Is there a way to access the cloud vault offline?

167

Alexis Geller Peiro

replied 24 days ago

jm2

posted a month ago

Resolved

Gateway not trusting internally issued certs on domain controllers for PAM provider LDAPS

Hello, When attempting to configure a domain user PAM provider to use LDAPS on port 636, the testing of the connection fails, and the following error snippet is logged in gateway log file 'TLS connect: invalid peer certificate: BadSignature' Prior to Hub/Cloud v2026.1.103, setting the protocol to LDAP and using port 636 resulted in a successful test connection, but not since. This may impact the ability to change account passwords via PAM, as Active Directory mandates that activity be performed via an encrypted connection, typically LDAPS on port 636. Please let me know if any additional information is required. Thanks Joe

jm2

replied a month ago

jm2

posted a month ago

Resolved

Disable force SSO via Powershell not working

Hello, Using the guide Disable Force SSO on all users in Devolutions Cloud using PowerShell - Devolutions Documentation When attempting to set the AllowDevolutionsAccountLogin parameter, it responds with error 'InvalidOperation: The property 'AllowDevolutionsAccountLogin' cannot be found on this object. Verify that the property exists and can be set.' Also tried to change the ForceSSOLogin value, but Set-HubSystemSettings doesn't seem to actually perform the action. Please let me know if you would like any additional info. Thanks Joe [image]

Recommended Answer

a month ago

Hello jm2 , The fix is already available in the latest version of the powershell . The support team can intervene if you lose access to your hub, and we can work together to find the best available solution. Please let us know if the script is working on your end. Have a great day!

102

jm2

replied a month ago

jm2

posted a month ago

Backlog

Devolutions Cloud Pam heartbeat button non responsive / delayed result

Hello, When clicking the 'heartbeat' button in Hub/Cloud WebUI for a domain user PAM account, there is no visual indicator that something is happening, eventually after 30-60 seconds there will be a popup incorrectly indicating that the privileged account doesn't exist, while the log tab shows that the heartbeat was successful. The 'test' button for the respective PAM provider succeeds, and have verified that the account's actual password matches what is stored in Hub. Was working ok last week, maybe broke after Version 2026.1.101.0 (May 4, 2026) Please let me know if any additional info required. Thanks Joe [image]

151

jm2

replied a month ago

jm2

posted a month ago

Backlog

RDM prompting non account owners to download recovery key

Hello, Using RDM 2026.1.20 with new Hub data source, all users are prompted to download recovery key, however only the Hub account owner has access to generate the recovery key, so when other users click the download button, RDM displays a 403 error message. The warning prompt is only displayed to account owner when accessing Hub via WebUI, whereas RDM seems to show it for all users. Please let me know if you would like any additional info. Thanks Joe [image] at Devolutions.Hub.Clients.HubClient.PostEmergencyKeyAsync(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits, CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<>c__DisplayClass98_0.<<PostEmergencyKey>b__0>d.MoveNext() --- End of stack trace from previous location --- at Devolutions.Hub.Clients.HubClient.PostEmergencyKey(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits) at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubDataSourceManager.DownloadEmergencyKey(Guid dataSourceID, String host, Boolean isPersonal, Boolean clearOldKeys) at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.DownloadEmergencyKey(Boolean clearOldKeys)

Yevgeniy Shmygun

replied a month ago

jm2

posted a month ago

Backlog

Unable to set workspace custom name to match existing subdomain

Hello, There appears to be a feature in Hub Business for setting a custom workspace name, which would then be used instead of the default URL https://ca.devolutions.app/ <GUID>. When attempting to set this to match the existing subdomain configured, the set button does not enable. For example, if hub url/subdomain is already CompanyABC.devolutions.app, the workspace url cannot be set to https://ca.devolutions.app/ CompanyABC Also wondering why there is both a custom subdomain https://CompanyABC.devolutions.app and a custom workspace name https://ca.devolutions.app/ CompanyABC, and how they would be utilized differently. Please let me know if you would like any additional info. Thanks Joe

111

jm2

replied a month ago

jm2

posted 2 months ago

Resolved

SSO not working when encryption service enabled

Hello, When encryption service is enabled in Hub, SSO fails with following error message before redirection to Idp occurs. When encryption service is disabled SSO works fine, except that users are prompted to configure their Hub private key etc. Clicking the 'test' button in Hub WebUI for the encryption service reports a success. Have tried rebooting encryption service in Azure, and redeploying, but still not working. Followed procedure documented at https://docs.devolutions.net/hub/web-interface/administration/configuration-security/authentication/encryption-service/encryption-service-configuration-azure/ Joe [image]

145

Patrick Ouimet

replied a month ago

jm2

posted 2 months ago

Resolved

Unable to enable SCIM provisioning in Devolutions Cloud

Hello, When attempting to enable SCIM in Hub Business it immediately disables itself. i.e. set the slider to on, then click synchronize in subsequent dialog, then the slider goes back to off position. SSO with Entra is already configured and tests successfully, along with Encryption service, and domain verification. Is there anything else that needs to be configured before SCIM provisioning can be enabled? Thanks Joe [image] [image]

256

jm2

replied a month ago

jm2

posted 2 months ago

Resolved

issue on test connection with PAM entraID

Hello, After adding an Entra ID PAM provider to Hub, then clicking the 'test connection' button, an error is displayed saying 'could not reach'. The issue seems specific to a new recently deployed Hub account, as the same Entra provider values work fine when copy/pasted to another Hub. Any ideas on what would cause this? Thanks Joe [image]

129

jm2

replied a month ago

rbouwmeester

posted 5 months ago

Create a Custom variable in a Devolutions Cloud Vault using PowerShell

Hello Is there a command which I can use to create a Custom variable in a Hub Business Vault using PowerShell?

248

Christian Robert

replied 2 months ago

jm2

posted 2 months ago

Resolved

DVLS PAM to Devolutions Cloud migration

Hello Support, How does one migrate PAM vaults from DVLS to Hub? The export menu option doesn't seem to be available when selecting a PAM vault in RDM. Thanks Joe

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