Support

Hello, When attempting to enable SCIM in Hub Business it immediately disables itself. i.e. set the slider to on, then click synchronize in subsequent dialog, then the slider goes back to off position. SSO with Entra is already configured and tests successfully, along with Encryption service, and domain verification. Is there anything else that needs to be configured before SCIM provisioning can be enabled? Thanks Joe [image] [image]

Hello, After adding an Entra ID PAM provider to Hub, then clicking the 'test connection' button, an error is displayed saying 'could not reach'. The issue seems specific to a new recently deployed Hub account, as the same Entra provider values work fine when copy/pasted to another Hub. Any ideas on what would cause this? Thanks Joe [image]

Hello Is there a command which I can use to create a Custom variable in a Hub Business Vault using PowerShell?

Hello Support, How does one migrate PAM vaults from DVLS to Hub? The export menu option doesn't seem to be available when selecting a PAM vault in RDM. Thanks Joe

Hello, When encryption service is enabled in Hub, SSO fails with following error message before redirection to Idp occurs. When encryption service is disabled SSO works fine, except that users are prompted to configure their Hub private key etc. Clicking the 'test' button in Hub WebUI for the encryption service reports a success. Have tried rebooting encryption service in Azure, and redeploying, but still not working. Followed procedure documented at https://docs.devolutions.net/hub/web-interface/administration/configuration-security/authentication/encryption-service/encryption-service-configuration-azure/ Joe [image]

Hi there I configured a devolutions hub business (free). The desktop app is running fine, but I'm not able to login to workspace on my phone (or any new device). I tried to import the private key on the workspace app, but this does not work either: After scanning the qr-code (or input the cody manually), nothing happens. Entering recovery codes does not help, it says wrong code (tried with different codes) [image] I still have access with my Desktop app, but cannot do anything there. Administration is loading without progress: [image] Thank you for your support. Best regards, John

Hello, I’m using Devolutions Hub Business (Free) and would like to test the GeoIP security feature. I set up a free MaxMind account, but when entering my credentials (Account ID & License key), I consistently get the following error: "Invalid Data" / "Geo IP credential is invalid" The credentials are correct and also the MaxMind Portal sees that the key has been used. Could you please help me look into this? [image]

I’m testing Devolutions Hub Business (cloud) and I want to import a CSV export from Keeper Security Vault into my User vault. Context: Keeper export: a CSV file (confirmed on Windows as “Microsoft Excel CSV (.csv) file”), e.g., 1776863963635-keeper.csv. In the Web Hub: Help & Tools → Import/Export → Import. In the “Import entries” window, I tried “Import from: KeePass (.csv)” with the Keeper CSV, destination = User vault, but the import fails (“Entry import failed”). Questions: Is there a native “Keeper / Keeper Security (CSV)” importer in Devolutions Hub (Web)? If yes, where can I enable or access it? If not, what is the officially recommended method to import a Keeper CSV into Hub (Web)?

Hello all! I have a user that is being sync'ed from Entra. For some reason none of the groups he belongs to in Entra are sync'ed to Business Hub. His user in Administration is "sync'ed", but he isn't in any of the groups that he should be in. I have manually given his user access to vaults he needs for now, but he should be part of groups that would give him access to these vaults anyway, Thank you!

Hello, I deleted my personal hub. When I go back to products to recreate it, only the business version is available. Do I also need to delete my account and recreate everything?

Hello! I have a couple questions about the encryption service. What I am trying to accomplish is users not having to save their own keys in a QR code or a password ... that is in addition to the password they already have with SSO. Does the encryption service accomplish this? An extra password or a QR code is "too much" for the regular user who may not be very tech savvy and just need access to password vaults. Thank you!

I switched from Hub Personal to Hub Business and now I have an extra color in RDM tree list where sessions are marked that are in use on other devices. It's quite unreadable, where can I change it? [image]

Hi, I'm using the Devolutions.PowerShell module to programmatically manage entries in Hub Business. I'd like to set icons on entries via the Connection.ImageName property. Through trial and error, I've found some valid names like: - SampleServerOrange - SampleDesktopBlue - SampleLaptopBlue - SampleWindowsOrange - SampleCloudBlue - SampleBookBlue - SampleHourglassBlue - SampleActiveDirectoryControllerYellow - Color-only names like [Red], [Green], [Purple] The naming pattern seems to be Sample{Type}{Color}, but the ImageName property is a plain string, not an enum, so there's no autocomplete or discoverable list. Question: Is there a complete list of valid built-in ImageName values? Or is there a method in the assembly to enumerate them? I found CustomImageManager.Definitions and ImageManager.GetDefaultSvgName() in the Devolutions.RemoteDesktopManager.Business namespace but couldn't extract the full list.

I am trying to log onto my hub, and am getting "Access Denied." [image] Can someone please guide me into finding the right recovery code? I tried some of the 10 codes you can get from the console, but they do not work.

Is there anyway we can export our vaults encrypted and not just obscured? I dont want it to be possible to later import the same files into someone personal hub for example which is possible atm. I havent tried any other passwordmanagers if they are able to import these files, which I hope they cannot.

im using a devolutions hub with a devolutions gateway. i can connect to my devices using the devolutions gateway, but when i try to acces the recordings i get : "No PAM Service connected for this hub" in administration -> priveleged account management -> providers i added a local user (ssh) but when i edit my ssh terminal to credentials -> priveleged account the PAM vault is empty (no results found) how to enable the recording / setup the pam ?

Two session remain on "Opened by me" state and it seems that this the outcome of Launcher app which has been crashed after a temporarily loss of connection. Resetting computer is a solution, is there any alternative?

Hello All, I am trying to assign a User Group to a Hub Business Vault using the following commands: Get-HubVault $psHubVault = Get-HubVault | Where-Object Name -eq "<Vault Name>" | Select-Object Name, VaultId #Get the User Group $group = Get-HubGroup | Where-Object Name -eq "DVLS - Application Admins" #Get the Operators Vault Role $contributorsRole = Get-HubVaultRole | Where-Object Name -eq "Contributors" #Assign the Group to Operators New-HubVaultPermission -VaultId $psHubVault.Id -GroupId $group.Id -VaultRoleId $contributorsRole.Id The first command however () retunr an empty VaultID Does anybody know what could be the problem / how I can solve this issue?

Não estou conseguindo fazer login no aplicativo do windows RDM, apresenta e mensagem: Unable to connect. Please try connecting via the web client. Já removi o software e instalei novamente e continua apresentando a mesma mensagem [image]

Hi, At our firm, we currently hold licenses for our password hub. I would like to clarify whether the 60 licenses refer to the total number of active licenses available to all users, or if it pertains to 60 individual active users. Additionally, does this mean that a maximum of 60 users can access the portal simultaneously? Thank you in advance for your assistance. I look forward to your clarification.

Hello, When viewing the password for an EntraID PAM credential stored in Hub, the password is showing as an encoded json string. Performing a heartbeat synchronization returns an incorrect successful result. [image] Attempting to utilize or view the password in RDM results in the following error: [image] If I reset the password using WebUI, the password is visible again for a few days before it turns back into a json string. There are no log entries shown in Hub that indicate the password was edited between reset and corruption. [image] If I manually input an incorrect password, and perform a synchronization it still shows as successful even though the password doesn't match that of the credential in the provider source. Seems like Hub is corrupting the passwords periodically and not performing a legitimate heartbeat validation. This may be related to another post for domain user type PAM accounts becoming locked/corrupted Unable to check in or unlock PAM account Please let me know if you would like any additional info. Thanks Joe

Since Cloudflare just had some issues we lost the Connection to our Vault. What i would expect that when I restart RDM i can select offline and continue to work with the Cached vault. What I got, a greyed out Offline Button and a non working Online connection. Cache is setup to 7 days and i was connected right before... so what did I do wrong? [image]

Good morning. I have been dealing with this on multiple different machines for over a year now, and figured I would finally ask about it. ;-) I already logged in this morning using Google Chrome, and Microsoft Edge browsers and it has disconnected again. It does this on two different machines. One is preferred Google Chrome, and the other is Microsoft Edge. I have uninstalled and reinstalled the extension numerous times and still get the same results on both. Neither machine is set to delete cookies or any internet browsing history. [image] [image] [image] Any way you can provide any kind of insight!? Thank you!

I'm trying to create a Hub Personal account for a very small business and on sign-up it reports the above error message. I've checked the domain at https://check.spamhaus.org/ and it's reporting as clean. How does one contact support?

Hi, we are currently implementing Devolutions Hub Business and I wanted to test the Migration of Bitwarden Enterprise and Personal KeePass files. For Bitwarden I exported the Org Vault as JSON and after i saw that json is not supported by the Hub Importer, again as csv. The csv showed no data in the Hub Importer? (nor an error message) Is the Import of a Company Vault from Bitwarden supported? (csv is filled with data) Also same issue for KeePass 2.59 tried to export as XML, loaded in the Hub Importer, no entries shown, also no error Tried the same as csv, it shows some entries, but stops because of the csv formatting (contains line breaks) The Personal KeePass is not good, but mostly solvable, the broken Bitwarden Import is an huge issue. Tested with Devolutions Hub Importer Version 2025.3.16.0