Scheduled PAM heartbeats failing

Hello Joe,

We are currently investigating the issue.

In the meantime, could you please verify which version of the PAM Service is installed on your system? If you are not already running the latest version, please update to the most recent release and let us know the outcome.
Additionally, could you provide the PAM Service logs for further analysis?


Thank you for your cooperation.

Kind regards,

Sayed

Hi Sayed,

Thanks for your assistance with this. The Hub service was updated to latest version on Friday, and it appears the scheduled heartbeats are still failing. Can you send me a file upload link to provide the log please?

There are errors present saying:
1) '[Error] - Could not connect to Provider', however manually testing the PAM provider is successful.
2) 'Unable to find PAM provider with id <GUID> in vault <GUID>: 403. Trying in global vault.'

Thanks
Joe

Hi Joe,

I’m pleased to let you know that we were able to reproduce the issue, and a fix has been implemented. The fix will be included in the next PAM Service release, which is expected to be available soon.

Best regards,
Sayed

Sounds good, thanks for the update Sayed

Hi Sayed,

Any eta on when the updated version of the PAM service will be released?

Thanks
Joe

Hello,

Thank you for following up on this matter!

After contacting the development team, they mentioned that the version should be available next week. Once available, we will add a message to this thread to let you know that you can try the version.

Thank you for your understanding and cooperation.

In the meantime, if you have any further questions, please don't hesitate to let us know.

Best regards,

Hello,@jm2

I'm pleased to inform you that a new version of the Cloud Services (2026.2.2.6) has been released, featuring the fix for your issue.

Please let us know if this works or if you encounter any issues.

Best regards,

Hi Maxim,

Confirming this appears to be resolved since updating to 2026.2.2.6. Thanks for your assistance.

Joe