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jm2

Hub Pam heartbeat button non responsive / delayed result

Hello, When clicking the 'heartbeat' button in Hub/Cloud WebUI for a domain user PAM account, there is no visual indicator that something is happening, eventually after 30-60 seconds there will be a popup incorrectly indicating that the privileged account doesn't exist, while the log tab shows that the heartbeat was successful. The 'test' button for the respective PAM provider succeeds, and have verified that the account's actual password matches what is stored in Hub. Was working ok last week, maybe broke after Version 2026.1.101.0 (May 4, 2026) Please let me know if any additional info required. Thanks Joe [image]

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Patrick Ouimet

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tomasschlesinger

Offline access to the cloud vault?

Is there a way to access the cloud vault offline?

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tomasschlesinger

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jm2

RDM unable to access Hub/Cloud datasource after restart

Hello, Adding a new Hub/Cloud data source to RDM is successful, however after restarting it goes permanently into offline mode and needs to be recreated to regain access. I noticed that when initially adding the data source it displays the datasource host url as https://ca.devolutions.app/< GUID>, but after clicking save then going back to datasource settings, the url has changed to the subdomain format i.e. GUID.something (its truncated and non editable in RDM so cant see the full FQDN). For the Hub that this issue is occurring with, the subdomain (companyX.devolutions.app) was configured as part of the setup a few weeks ago, so not sure why RDM is attempting to use GUID.something instead. Possibly related to: 2026.1.101.0 release Version 2026.1.101.0 (May 4, 2026) Unable to set workspace custom name to match existing subdomain Please let me know if you would like any additional info. Thanks Joe [image] [image] [image] HTTP Response: <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Hub Creating or Not Found</title> <link rel="stylesheet" href="assets/index.css"> </head> <body> <div class="error-page-header"> <a href="https://devolutions.net" class="devolutions-logo-link"> <img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo"> </a> </div> <div class="container"> <img src="assets/images/page-not-found-sysadminotaur.png" alt="404 illustration" class="illustration"> <h1>404 – Hub creating or not found</h1> <p>The hub you’re looking for might currently be in the process of being created, or it could not be found.</p> </div> </body> </html> Devolutions.Hub.Clients.ApiException: The HTTP status code of the response was not expected (404). Status: 404 Response: <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Hub Creating or Not Found</title> <link rel="stylesheet" href="assets/index.css"> </head> <body> <div class="error-page-header"> <a href="https://devolutions.net" class="devolutions-logo-link"> <img src="assets/images/devolutions-logo-large.png" alt="Devolutions logo" class="logo"> </a> </div> <div class="container" at Devolutions.Hub.Clients.HubClient.GetServerConfigurationAsync(CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<GetServerConfiguration>b__524_0() at Devolutions.Hub.Clients.HubClient.GetServerConfiguration() at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.Login()

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Yevgeniy Shmygun

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miroslavslunecko

Non-admin users can't manage invitations and users

Hello, I've updated system permission and added specific user group to "Manage users and user groups" and "Manage product licenses". They can see administration button now, but they can't do anything. If they click on "users" then all information seems like to be updating (running circle): [image] System permissions: [image] How should we set permissions to allow specific users to manage users and licenses? Thank you in advance for help. Miroslav

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Yevgeniy Shmygun

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jm2

Backlog

RDM prompting non account owners to download recovery key

Hello, Using RDM 2026.1.20 with new Hub data source, all users are prompted to download recovery key, however only the Hub account owner has access to generate the recovery key, so when other users click the download button, RDM displays a 403 error message. The warning prompt is only displayed to account owner when accessing Hub via WebUI, whereas RDM seems to show it for all users. Please let me know if you would like any additional info. Thanks Joe [image] at Devolutions.Hub.Clients.HubClient.PostEmergencyKeyAsync(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits, CancellationToken cancellationToken) at Devolutions.Hub.Clients.HubClient.<>c__DisplayClass98_0.<<PostEmergencyKey>b__0>d.MoveNext() --- End of stack trace from previous location --- at Devolutions.Hub.Clients.HubClient.PostEmergencyKey(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits) at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubDataSourceManager.DownloadEmergencyKey(Guid dataSourceID, String host, Boolean isPersonal, Boolean clearOldKeys) at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.DownloadEmergencyKey(Boolean clearOldKeys)

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Yevgeniy Shmygun

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jm2

Unable to set workspace custom name to match existing subdomain

Hello, There appears to be a feature in Hub Business for setting a custom workspace name, which would then be used instead of the default URL https://ca.devolutions.app/ <GUID>. When attempting to set this to match the existing subdomain configured, the set button does not enable. For example, if hub url/subdomain is already CompanyABC.devolutions.app, the workspace url cannot be set to https://ca.devolutions.app/ CompanyABC Also wondering why there is both a custom subdomain https://CompanyABC.devolutions.app and a custom workspace name https://ca.devolutions.app/ CompanyABC, and how they would be utilized differently. Please let me know if you would like any additional info. Thanks Joe

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jm2

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jm2

Disable force SSO via Powershell not working

Hello, Using the guide Disable Force SSO on all users in Devolutions Cloud using PowerShell - Devolutions Documentation When attempting to set the AllowDevolutionsAccountLogin parameter, it responds with error 'InvalidOperation: The property 'AllowDevolutionsAccountLogin' cannot be found on this object. Verify that the property exists and can be set.' Also tried to change the ForceSSOLogin value, but Set-HubSystemSettings doesn't seem to actually perform the action. Please let me know if you would like any additional info. Thanks Joe [image]

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Erica Poirier

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jm2

Resolved

SSO not working when encryption service enabled

Hello, When encryption service is enabled in Hub, SSO fails with following error message before redirection to Idp occurs. When encryption service is disabled SSO works fine, except that users are prompted to configure their Hub private key etc. Clicking the 'test' button in Hub WebUI for the encryption service reports a success. Have tried rebooting encryption service in Azure, and redeploying, but still not working. Followed procedure documented at https://docs.devolutions.net/hub/web-interface/administration/configuration-security/authentication/encryption-service/encryption-service-configuration-azure/ Joe [image]

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Patrick Ouimet

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jm2

Resolved

Unable to enable SCIM provisioning in Hub

Hello, When attempting to enable SCIM in Hub Business it immediately disables itself. i.e. set the slider to on, then click synchronize in subsequent dialog, then the slider goes back to off position. SSO with Entra is already configured and tests successfully, along with Encryption service, and domain verification. Is there anything else that needs to be configured before SCIM provisioning can be enabled? Thanks Joe [image] [image]

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jm2

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jm2

Resolved

issue on test connection with PAM entraID

Hello, After adding an Entra ID PAM provider to Hub, then clicking the 'test connection' button, an error is displayed saying 'could not reach'. The issue seems specific to a new recently deployed Hub account, as the same Entra provider values work fine when copy/pasted to another Hub. Any ideas on what would cause this? Thanks Joe [image]

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jm2

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rbouwmeester

Create a Custom variable in a Hub Business Vault using PowerShell

Hello Is there a command which I can use to create a Custom variable in a Hub Business Vault using PowerShell?

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Christian Robert

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jm2

Resolved

DVLS PAM to Hub migration

Hello Support, How does one migrate PAM vaults from DVLS to Hub? The export menu option doesn't seem to be available when selecting a PAM vault in RDM. Thanks Joe

Recommended Answer

13 days ago

Hi jm2 , We discussed internally and will be looking into allowing proper export and import of PAM accounts and their providers. The only caveat will be that any secrets set in the provider will have to be re-entered once imported as to prevent privileged provider secret exfiltration. I can't provide a concrete ETA for now, but it won't be available before the 2026.3 release cycle. Cheers,

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jm2

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john34

Can not login to workspace anymore

Hi there I configured a devolutions hub business (free). The desktop app is running fine, but I'm not able to login to workspace on my phone (or any new device). I tried to import the private key on the workspace app, but this does not work either: After scanning the qr-code (or input the cody manually), nothing happens. Entering recovery codes does not help, it says wrong code (tried with different codes) [image] I still have access with my Desktop app, but cannot do anything there. Administration is loading without progress: [image] Thank you for your support. Best regards, John

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Samuel Dery

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chase.mccain

Resolved

Geo IP credential is invalid?

Hello, I’m using Devolutions Hub Business (Free) and would like to test the GeoIP security feature. I set up a free MaxMind account, but when entering my credentials (Account ID & License key), I consistently get the following error: "Invalid Data" / "Geo IP credential is invalid" The credentials are correct and also the MaxMind Portal sees that the key has been used. Could you please help me look into this? [image]

Recommended Answer

14 days ago

Hello, Thank you for reaching out. The GeoIP feature in Devolutions Hub Business requires a paid MaxMind license. You will need to upgrade to a paid MaxMind subscription and generate a new license key under that account. Once you have done so, you can enter the updated credentials in the Hub and the GeoIP feature should work as expected. Please let us know if you have any further questions. Best regards,

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Carl Marien

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pmetecflow

Import CSV Keeper Security vers Devolutions Hub Business (Web) – assistance

I’m testing Devolutions Hub Business (cloud) and I want to import a CSV export from Keeper Security Vault into my User vault. Context: Keeper export: a CSV file (confirmed on Windows as “Microsoft Excel CSV (.csv) file”), e.g., 1776863963635-keeper.csv. In the Web Hub: Help & Tools → Import/Export → Import. In the “Import entries” window, I tried “Import from: KeePass (.csv)” with the Keeper CSV, destination = User vault, but the import fails (“Entry import failed”). Questions: Is there a native “Keeper / Keeper Security (CSV)” importer in Devolutions Hub (Web)? If yes, where can I enable or access it? If not, what is the officially recommended method to import a Keeper CSV into Hub (Web)?

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Samuel Dery

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vernonwenberg

Entra User groups are not being sync'ed

Hello all! I have a user that is being sync'ed from Entra. For some reason none of the groups he belongs to in Entra are sync'ed to Business Hub. His user in Administration is "sync'ed", but he isn't in any of the groups that he should be in. I have manually given his user access to vaults he needs for now, but he should be part of groups that would give him access to these vaults anyway, Thank you!

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Jeff Dagenais

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laurentchartinier

Devolutions Hub Personal

Hello, I deleted my personal hub. When I go back to products to recreate it, only the business version is available. Do I also need to delete my account and recreate everything?

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Dominic Dansereau

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vernonwenberg

Resolved

Encryption service questions

Hello! I have a couple questions about the encryption service. What I am trying to accomplish is users not having to save their own keys in a QR code or a password ... that is in addition to the password they already have with SSO. Does the encryption service accomplish this? An extra password or a QR code is "too much" for the regular user who may not be very tech savvy and just need access to password vaults. Thank you!

Recommended Answer

a month ago

Yes, they will no longer be prompted for their keys if they log in via SSO and go through the encryption service.

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Maxime Morin

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perler

Resolved

"in use" color in RDM

I switched from Hub Personal to Hub Business and now I have an extra color in RDM tree list where sessions are marked that are in use on other devices. It's quite unreadable, where can I change it? [image]

Recommended Answer

a month ago

Hello, The color you are seeing in the tree is the “in use” highlight. You can change it here: File – Settings – User interface – Tree view – Custom color when in use Adjust that color to something more readable (or revert it, if applicable), and it will change how entries are highlighted when they are in use on another device. Documentation: https://docs.devolutions.net/rdm/commands/file/options/user-interface/tree-view/ (see “Custom color when in use”) greetings Stephan

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Stephan Haupt

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perler

Complete list of built-in ImageName values for Hub Business PowerShell module?

Hi, I'm using the Devolutions.PowerShell module to programmatically manage entries in Hub Business. I'd like to set icons on entries via the Connection.ImageName property. Through trial and error, I've found some valid names like: - SampleServerOrange - SampleDesktopBlue - SampleLaptopBlue - SampleWindowsOrange - SampleCloudBlue - SampleBookBlue - SampleHourglassBlue - SampleActiveDirectoryControllerYellow - Color-only names like [Red], [Green], [Purple] The naming pattern seems to be Sample{Type}{Color}, but the ImageName property is a plain string, not an enum, so there's no autocomplete or discoverable list. Question: Is there a complete list of valid built-in ImageName values? Or is there a method in the assembly to enumerate them? I found CustomImageManager.Definitions and ImageManager.GetDefaultSvgName() in the Devolutions.RemoteDesktopManager.Business namespace but couldn't extract the full list.

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Yevgeniy Shmygun

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djsavlon

Can't Connect to Hub - Prompts for Recovery Code

I am trying to log onto my hub, and am getting "Access Denied." [image] Can someone please guide me into finding the right recovery code? I tried some of the 10 codes you can get from the console, but they do not work.

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Yevgeniy Shmygun

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jesper.a

Implemented Backlog

Export to encrypted json

Is there anyway we can export our vaults encrypted and not just obscured? I dont want it to be possible to later import the same files into someone personal hub for example which is possible atm. I havent tried any other passwordmanagers if they are able to import these files, which I hope they cannot.

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Maxim Robert

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jonasnijs

Gateway recording

im using a devolutions hub with a devolutions gateway. i can connect to my devices using the devolutions gateway, but when i try to acces the recordings i get : "No PAM Service connected for this hub" in administration -> priveleged account management -> providers i added a local user (ssh) but when i edit my ssh terminal to credentials -> priveleged account the PAM vault is empty (no results found) how to enable the recording / setup the pam ?

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Michel Audi

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totsiosd

Opened by me

Two session remain on "Opened by me" state and it seems that this the outcome of Launcher app which has been crashed after a temporarily loss of connection. Resetting computer is a solution, is there any alternative?

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Yevgeniy Shmygun

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rbouwmeester

Resolved

Assigning a User Group to a Hub Business Vault using Powershell

Hello All, I am trying to assign a User Group to a Hub Business Vault using the following commands: Get-HubVault $psHubVault = Get-HubVault | Where-Object Name -eq "<Vault Name>" | Select-Object Name, VaultId #Get the User Group $group = Get-HubGroup | Where-Object Name -eq "DVLS - Application Admins" #Get the Operators Vault Role $contributorsRole = Get-HubVaultRole | Where-Object Name -eq "Contributors" #Assign the Group to Operators New-HubVaultPermission -VaultId $psHubVault.Id -GroupId $group.Id -VaultRoleId $contributorsRole.Id The first command however () retunr an empty VaultID Does anybody know what could be the problem / how I can solve this issue?

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rbouwmeester

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