Support

Hello, When attempting to enable SCIM in Hub Business it immediately disables itself. i.e. set the slider to on, then click synchronize in subsequent dialog, then the slider goes back to off position. SSO with Entra is already configured and tests successfully, along with Encryption service, and domain verification. Is there anything else that needs to be configured before SCIM provisioning can be enabled? Thanks Joe [image] [image]

Hello Support, How does one migrate PAM vaults from DVLS to Hub? The export menu option doesn't seem to be available when selecting a PAM vault in RDM. Thanks Joe

Hello Is there a command which I can use to create a Custom variable in a Hub Business Vault using PowerShell?

Hello all! I have a user that is being sync'ed from Entra. For some reason none of the groups he belongs to in Entra are sync'ed to Business Hub. His user in Administration is "sync'ed", but he isn't in any of the groups that he should be in. I have manually given his user access to vaults he needs for now, but he should be part of groups that would give him access to these vaults anyway, Thank you!

Hello, I deleted my personal hub. When I go back to products to recreate it, only the business version is available. Do I also need to delete my account and recreate everything?

Hello! I have a couple questions about the encryption service. What I am trying to accomplish is users not having to save their own keys in a QR code or a password ... that is in addition to the password they already have with SSO. Does the encryption service accomplish this? An extra password or a QR code is "too much" for the regular user who may not be very tech savvy and just need access to password vaults. Thank you!

I switched from Hub Personal to Hub Business and now I have an extra color in RDM tree list where sessions are marked that are in use on other devices. It's quite unreadable, where can I change it? [image]

Hi, I'm using the Devolutions.PowerShell module to programmatically manage entries in Hub Business. I'd like to set icons on entries via the Connection.ImageName property. Through trial and error, I've found some valid names like: - SampleServerOrange - SampleDesktopBlue - SampleLaptopBlue - SampleWindowsOrange - SampleCloudBlue - SampleBookBlue - SampleHourglassBlue - SampleActiveDirectoryControllerYellow - Color-only names like [Red], [Green], [Purple] The naming pattern seems to be Sample{Type}{Color}, but the ImageName property is a plain string, not an enum, so there's no autocomplete or discoverable list. Question: Is there a complete list of valid built-in ImageName values? Or is there a method in the assembly to enumerate them? I found CustomImageManager.Definitions and ImageManager.GetDefaultSvgName() in the Devolutions.RemoteDesktopManager.Business namespace but couldn't extract the full list.

I am trying to log onto my hub, and am getting "Access Denied." [image] Can someone please guide me into finding the right recovery code? I tried some of the 10 codes you can get from the console, but they do not work.

Is there anyway we can export our vaults encrypted and not just obscured? I dont want it to be possible to later import the same files into someone personal hub for example which is possible atm. I havent tried any other passwordmanagers if they are able to import these files, which I hope they cannot.

im using a devolutions hub with a devolutions gateway. i can connect to my devices using the devolutions gateway, but when i try to acces the recordings i get : "No PAM Service connected for this hub" in administration -> priveleged account management -> providers i added a local user (ssh) but when i edit my ssh terminal to credentials -> priveleged account the PAM vault is empty (no results found) how to enable the recording / setup the pam ?

Two session remain on "Opened by me" state and it seems that this the outcome of Launcher app which has been crashed after a temporarily loss of connection. Resetting computer is a solution, is there any alternative?

Hello All, I am trying to assign a User Group to a Hub Business Vault using the following commands: Get-HubVault $psHubVault = Get-HubVault | Where-Object Name -eq "<Vault Name>" | Select-Object Name, VaultId #Get the User Group $group = Get-HubGroup | Where-Object Name -eq "DVLS - Application Admins" #Get the Operators Vault Role $contributorsRole = Get-HubVaultRole | Where-Object Name -eq "Contributors" #Assign the Group to Operators New-HubVaultPermission -VaultId $psHubVault.Id -GroupId $group.Id -VaultRoleId $contributorsRole.Id The first command however () retunr an empty VaultID Does anybody know what could be the problem / how I can solve this issue?

Não estou conseguindo fazer login no aplicativo do windows RDM, apresenta e mensagem: Unable to connect. Please try connecting via the web client. Já removi o software e instalei novamente e continua apresentando a mesma mensagem [image]

Hi, At our firm, we currently hold licenses for our password hub. I would like to clarify whether the 60 licenses refer to the total number of active licenses available to all users, or if it pertains to 60 individual active users. Additionally, does this mean that a maximum of 60 users can access the portal simultaneously? Thank you in advance for your assistance. I look forward to your clarification.

Hello, When viewing the password for an EntraID PAM credential stored in Hub, the password is showing as an encoded json string. Performing a heartbeat synchronization returns an incorrect successful result. [image] Attempting to utilize or view the password in RDM results in the following error: [image] If I reset the password using WebUI, the password is visible again for a few days before it turns back into a json string. There are no log entries shown in Hub that indicate the password was edited between reset and corruption. [image] If I manually input an incorrect password, and perform a synchronization it still shows as successful even though the password doesn't match that of the credential in the provider source. Seems like Hub is corrupting the passwords periodically and not performing a legitimate heartbeat validation. This may be related to another post for domain user type PAM accounts becoming locked/corrupted Unable to check in or unlock PAM account Please let me know if you would like any additional info. Thanks Joe

Since Cloudflare just had some issues we lost the Connection to our Vault. What i would expect that when I restart RDM i can select offline and continue to work with the Cached vault. What I got, a greyed out Offline Button and a non working Online connection. Cache is setup to 7 days and i was connected right before... so what did I do wrong? [image]

Good morning. I have been dealing with this on multiple different machines for over a year now, and figured I would finally ask about it. ;-) I already logged in this morning using Google Chrome, and Microsoft Edge browsers and it has disconnected again. It does this on two different machines. One is preferred Google Chrome, and the other is Microsoft Edge. I have uninstalled and reinstalled the extension numerous times and still get the same results on both. Neither machine is set to delete cookies or any internet browsing history. [image] [image] [image] Any way you can provide any kind of insight!? Thank you!

I'm trying to create a Hub Personal account for a very small business and on sign-up it reports the above error message. I've checked the domain at https://check.spamhaus.org/ and it's reporting as clean. How does one contact support?

Hi, we are currently implementing Devolutions Hub Business and I wanted to test the Migration of Bitwarden Enterprise and Personal KeePass files. For Bitwarden I exported the Org Vault as JSON and after i saw that json is not supported by the Hub Importer, again as csv. The csv showed no data in the Hub Importer? (nor an error message) Is the Import of a Company Vault from Bitwarden supported? (csv is filled with data) Also same issue for KeePass 2.59 tried to export as XML, loaded in the Hub Importer, no entries shown, also no error Tried the same as csv, it shows some entries, but stops because of the csv formatting (contains line breaks) The Personal KeePass is not good, but mostly solvable, the broken Bitwarden Import is an huge issue. Tested with Devolutions Hub Importer Version 2025.3.16.0

We use custom fields a lot in our instance, but we can no longer add or edit them. The interface seems to be gone for new entries. I can edit older entries (called "Website (verouderd)") and there the interface for managing custom fields is still there. How can we add/ edit/ delete custom fields in the new interface?

Hello guys, I`m drawing a blank here and so far, support hasn`t come back to me so I hope someone else is able to help here. Yesterday I started the process (described here Configure SSO authentication with Microsoft Azure - Devolutions Documentation ) to setup SSO with EntraID. I verified the domain, created a new Enterprise app and App registration as per documentation. But once I hit bullet point 29, I get the following error message when I try to sign in. Sorry, but we’re having trouble signing you in. AADSTS500113: No reply address is registered for the application. The error message is clear, so I double checked all the steps described but couldn`t find a step where I actually set the reply address. So I have these questions: 1) Is the documentation complete or is there something missing? 2) Where do I set the reply address and 3) What reply address should I use (I already put https://login.devolutions.com/op/login/callback as redirect URI)? Thanks in advance René

Good afternoon. Login.devolutions.com won't open as of today. RDM also can't log in or sync. I'm in Russia. Are we blocked? It only works through a VPN.

Hello, I stupidly deleted the list in personal hub. In remote desktop manager I had enabled the offline mode, is it possible to be a restore via local files? Is there no way to restore? thank you Gio

Is there a way to force the use of a pre-defined template in the documentation tab? I want to instruct coworkers to assemble all customer procedures on the root folder in the documentation tab. Br, D.