Hello,
Using RDM 2026.1.20 with new Hub data source, all users are prompted to download recovery key, however only the Hub account owner has access to generate the recovery key, so when other users click the download button, RDM displays a 403 error message.
The warning prompt is only displayed to account owner when accessing Hub via WebUI, whereas RDM seems to show it for all users.
Please let me know if you would like any additional info.
Thanks
Joe
at Devolutions.Hub.Clients.HubClient.PostEmergencyKeyAsync(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits, CancellationToken cancellationToken)
at Devolutions.Hub.Clients.HubClient.<>c__DisplayClass98_0.<<PostEmergencyKey>b__0>d.MoveNext()
--- End of stack trace from previous location ---
at Devolutions.Hub.Clients.HubClient.PostEmergencyKey(EmergencyKey emergencyKey, Nullable`1 disableOlderEmergencyKits)
at Devolutions.RemoteDesktopManager.Managers.DevolutionsHubDataSourceManager.DownloadEmergencyKey(Guid dataSourceID, String host, Boolean isPersonal, Boolean clearOldKeys)
at Devolutions.RemoteDesktopManager.Business.DataSources.HubConnectionDataSource.DownloadEmergencyKey(Boolean clearOldKeys)
3cd5933b-a566-49a0-a4ab-dbea4fe3abb6.png
Hello @jm2,
I have created an internal ticket, as this appears to be a bug. Thank you for bringing this to our attention.
Best regards,