I'm on version 2026.2.7.0 64-bit (PreJIT).
The issue I'm having is My Personal Vault (if I go to the navigation pane, click on Vault on the bottom left) has a red x on it.
If i click on the next section in navigation on the bottom (user vault) it works fine. I've tried testing the connection, which has no issues, and even deleting it and reconnecting and it ends up the same. The app on my Mac doesn't have this issue. Downgrading to 2026.2.5 doesn't seem to make any difference.
The only reason I noticed any of this was that my Favorites went blank (even though I can see in the user vault I have connections selected as favorites, and the IOS app shows them just fine). On my Mac the favorites were doing the same thing, but I deleted and recreated the favorites files, and that worked on the mac, but didn't make any difference on the PC.
Any ideas on how I can get my 'Vault' (and favorites) to work properly again on my PC?
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Hello,
Thank you for contacting us on that matter,
Could you please connect to your portal via the web interface first? You will need to sign in through the web before it will work in RDM.
Best regards,
Tommy Sanders
The portal (and the IOS and Macbook apps) work fine. Mind you, this was working fine on the Windows system previously, and just started to not work fully recently.