Bea Racine

Hi,

We have reproduced the problem and are working on a solution.

In the meantime, here is a workaround you can try:

1. Go to the app's info page on your phone (long press the app icon > click the ⓘ)

2. Scroll until you see a Battery section and click it

3. Set battery usage to Unrestricted.

This should prevent the loss of keyboard function while the app is in the background.

Hi,

IT Glue credentials support should be available in the 2026.1 update in March.

Hi,

Good idea. We'll have to investigate the feasibility, but at first glance this seems pretty doable.

I'll add it to our Todo list, but at this time I can't provide an estimate of when it would be added.

Hi,

From the information you provided you seem to be doing everything correctly, so something seems to be wrong on our end.

I will investigate the issue and get back to you.

Hi,

It's normal that the screen doesn't turn off, but it should no longer show what you are doing from your phone.

As an example, if you type text from your phone it shouldn't appear on the Mac mini screen.

Can you confirm that even with curtain mode enabled, the Mac mini screen continues to show what you do from your phone in real time?

Thank you

Hi,

I just wanted to confirm that we will be able to implement the feature mentioned by Richard.

Curtain Mode will freeze the host machine screen. While active, nothing you do will be reflected on it.

The button for Curtain Mode will not be on the session toolbar by default, but it will be possible to add it from the toolbar customization screen.

This feature should be available in the next major release.

Hi,

It is possible Offline access is disabled on your profile.

1) go to https://hub.devolutions.com

2) click your profile picture

3) click "settings"

4) enable "Allow Offline"

Important - You may need to recreate the data source on your android phone for the change to take effect.

Please tell us if this helps with your issue.

Thank you

Hi,

We could not reproduce your issue on our end. Could you generate RDP logs and send them so we can analyze what happens on your device?

To send RDP logs:

1) Go to Settings > RDP and turn on "Enable Logging" (this is the last option at the bottom)

2) open the session that doesn't work in order to generate logs

3) go to Help and Support > Submit a Support Ticket and fill the required fields. Make sure "Include diagnostic" is checked.

Hi,

We will make some tests on our end to see if we can reproduce your issue and see if we can find a workaround.

Which type of data source you are using?

Thank you

Hi,

We actually do have that option, although it can be hard to find with how many settings the app has

If you go to Settings > User Interface and look in the Sessions section, you should find "Use touchpad mode by default"

Please tell me if this resolves your issue.

Hi,

Thank you for the additional information, this will help us find and resolve problems with app links.

We will add your request to our todo list, although we cannot give a time-frame for its implementation.

Hi,

I have found an issue when opening a shortcut while that session is already open, but not when it has been closed.

Could you confirm how the users logoff specifically? Do they use either the "Close" or "Logoff" option from the menu, or do they perform the logoff directly on the remote computer?

Thank you

Hi,

Using the link while the app is already open should normally open the session same as if the app was closed. We'll investigate and see if we can reproduce the bug you are experiencing.

Hi,

This feature will be added in version 2023.2 coming out at the end of the month.

Bonjour,

Voici comment je configurerais la session:

1) Créer une entrée de type Tunnel SSH avec la machine ssh comme hôte, localhost ou 127.0.0.1 comme adresse locale, et la machine rdp comme hôte distant

2) Créer une entrée de type RDP avec localhost ou 127.0.0.1 comme hôte.

3) Lancer le tunnel et ensuite la session RDP devrait permettre de se connecter à l'hôte distant.

Hi,

We have touch/face id for the app as a whole, but not for individual data sources. This would be fairly complex so we will probably not implement it unless many users ask for it.

1) Go to More > Options

2) Go to Application Security

3) Toggle "Use Touch ID"

Hi,

Thank you for the information.

I have done more tests but I still cannot reproduce the defect.

There are sometimes problems with the delete key on Mac so it might not be caused by the RDM app.

We will stay on the lookout for this problem but until we find how to make it happen we cannot investigate further.

Hi,

I cannot reproduce the defect.

Could you provide this information:

-model of magic keyboard

-language on iPad Pro

-language on remote MAC

Thank you.

Hi,

Our first forays into fixing this bug back then were not successful.

We will bring this issue back to the table and see if changes to the OS or framework have created new avenues for fixing this.

Hi,

The thread mentions Apple implemented a fix for this problem in iOS 14.4. Do you still experience this problem after updating to 14.4+?

Thank you

Thank you for reporting this, judging from your screenshot the color overrides do not override the correct colors. We'll have a look at this.

Hi,

Thank you for your feedback, we will fix the screen to be more responsive when you log in.

The option to sync the data source list is deprecated, it is no longer supported and will be removed in the next update. I apologize for the confusion.

Thank you for the information, this is very helpful.

We will update you if we make further progress on the issue.

-Does the key work in RDM outside of remote sessions?

-Does it work in other Apps?

-Are there any other special character keys that are not behaving correctly?

Thank you.