Support

@everyone, The Integrated Security authentication method on SQL Server data source is broken in RDM Mac 5.5.0.0, because of a change made by Microsoft inside the framework Xamarin.Mac. We are waiting for a fix from their end. For more details on the issue, please consult https://github.com/mono/mono/issues/9028 As of now, the workaround would be to use database User to authenticate on the data source or rollback to RDM 5.4.0.0. This version can be downloaded here https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Mac.5.4.0.0.dmg I will update this post later when we will get more information's about the situation. Best regards,

New user to RDM and I'm trying to figure out how to get my remote session display to fill my screen. I've tried turning "Scaled" on & off, no change. Tried using a virtual display, and using a HDMI dummy plug, but no change. And I've tried multiple screen resolutions, but no change. I am sure I'm missing an obvious setting somewhere but my Google & forum searching haven't turned up a solution. [image]

RDM macOS 2026.3.0.5, .NET 10.0.12 Hierarchy: Company folder > subfolder > SSH entry Company Custom field 1: somekey.pem Global variable SSH_KEY_DIR: path/to/ssh/key/dir Works in the SSH private-key path: $SSH_KEY_DIR$/somekey.pem Fails with “private key does not exist”: $SSH_KEY_DIR$/$COMPANY_CUSTOM_FIELD1$ Both $COMPANY_NAME$ and $COMPANY_CUSTOM_FIELD1$ resolve correctly in the same connection’s tab title. The private-key path is configured directly in that connection.

I'm using RDM Mac 2026.3.0.5, I have RDM configured to have the user interface configured to Use overlapping navigation , I like it this way as it means the screen real estate is maximised for RDP use. [image] For the lack of a better word, the main difficulty I have with this is that if you are in an RDP session and need to open another in order to get the navigation pane to display you have to take focus out of the remote session and press Cmd+N, I accomplish this by clicking the RDM menu and pressing this keyboard shortcut. With this latest build of RDM introducing a toolbar on the main window makes it an ideal place to put a button or shortcut to the navigation pane. Is this possible or could this be added? For reference, in the screenshot below I am connected to my Windows desktop that I need to use for a VPN connection that has no Mac equivalent. On the Windows RDM you can have the navigation pane off to the left for quick and easy access to it. The highlighted red block is the new toolbar on RDM Mac where I'm asking/proposing this could be - better yet, if this was done on the new toolbar in RDM Windows then it would mean the UI/UX would be more closely aligned between the two. [image]

Hello, I'm currently using the latest MacOS version of RDM and I am using SSH jump hosts (as a VPN). I am able to connect to a remote host which is not directly reachable via a SSH session. This works great. (also, i frequently use the Windows version of RDM, so hopefully this possible solution is cross platform) But i'm now trying to figure out if it's possible to use multiple jump hosts. SSH to JumpA and then SSH to JumpB and then SSH to targetC. This is all possible with the SSH protocol. But i'm not sure how to implement it in RDM. TargetC in my case is only available via JumpB (IPv6LL). I would use IPv4 to JumpA and then IPv4 to JumpB from JumpA and then IPv6LL from JumpB to TargetC. Here is the CLI equivalent: ssh -J user1@host1:port1,user2@host2:port2 user3@host3 This is taken from: https://wiki.gentoo.org/wiki/SSH_jump_host I can do it via the CLI. But you get prompted for password for each host. Looking to create multiple saved entries and have RDM pass the password silently to the jumps and target. Again, all this works great using the SSH Link as my one layer of Jump Host. I apply it at the folder level and all the objects inherit the VPN config. I can set it for no VPN if i'm onsite, or set it for VPN if i'm remote. NOTE: i could not get the above CLI to work for IPv4 and IPv6LL combo. I was able to get it to work if it was IPv4 from JumpB to the TargetC. [image] [image]

MacOS: Tahoe 26.6.2 RDM MacOS: 2026.2.4.4 We are seeking replacement of Microsoft RD Gateway, and GO Remote Desktop Gateway ( https://github.com/bolkedebruin/rdpgw ) is one of candidates. During the evaluation, we have succeeded to make rdpgw to support OpenID Connect and PAM/local authentication in different setup. OIDC works great for on demand connection, but PAM/local authentication fits our RD client scenario more. One of requirements to use PAM/local authentication is RD client needs to support basic authentication (via TLS). I checked RDM for possible option to enable/use basic authentication when connecting via rdpgw, but no luck. Would you be kind to elaborate more info? here's the .rdp file to test basic authentication via rdpgw. It works with Windows app (from App store) full address:s:10.104.103.111:3389 gatewayhostname:s:test04.lab123.com gatewayusagemethod:i:1 gatewaycredentialssource:i:4 gatewayprofileusagemethod:i:1 promptcredentialonce:i:0 authentication level:i:2 enablecredsspsupport:i:1 Regards, Eric

Where is the default set for RDP's remote audio property/setting? I can see the setting in the Windows equivalent version of RDM, but I don't seem to be finding it in the Mac one. [image] I think I'm being stupid here, but I'm going to ask instead of accepting defeat and not knowing or finding out 😅

I have a situation where I connect to customer sites using AnyDesk making use of its TCP tunnelling feature (it is tons more stable than their big name VPN). The TCP tunnelling allows mapping a local port to a remote host port, then locally I connect to localhost and a custom port number. The custom port number isn't a requirement, but I have created a register of customer servers I connect to and assigned a unique local port number so that I can connect to multiple sites at the same time, i.e., instead of mapping 3389 on the remote host to 3389 locally I map local ports in the range of 10000-11000 to 3389 for the different servers. This has all been working great until either of Mac OS 27 or the new RDM Mac version (2026.3.0.5) where now RDM is stating Unable to connect to host localhost , however a test connection to the same is working fine and the backup RDP tool (Windows app for just in case) is connecting just fine. [image] [image]

Hi, New macbook pro m4 pro and having only one RDP connection opened, but for 3days, RDM is using 3.5GB of ram. Connection is opened to a LAN PC, and not even focused on the tab (using it for OTP codes mostly). Closing the RDP session does not free up the ram. (also, a bunch of about: processes that exits if application is closed) [image] [image] [image] Version: 2025.3.6.9 Thank you.

Hello Whenever I go back online, I am always asked to synchronize this item, but I don't understand what it is. Thanks [image]

I am currently evaluating RDM to replace what I am currently doing personally for Remote Desktop across Windows and Mac platforms and ultimately hoping to pitch it for use in my team as our RDP tool of choice, particularly as it syncs to the cloud (using Devolutions Hub), doesn't require any manual interactions when switching between the two. Basically whatever is setup on the one is available everywhere else... great stuff. I have setup five sites set of connections so far, doing this as I'm going allowing as there another three dozen or so sites needing to be migrated from my current RDP solution. The problem I'm having is that I've hit a situation on two of the sites where when trying to RDP on Windows it works as expected, but connecting on Mac (with the very same connection details in RDM) I receive the following message: Unable to connect to host someserver.somedomain.local Unknown error (0x0000001C) For comparison and as a check, on the same Mac when using another RDP tool for comparison (simply the Windows app) it connects without warning or issue. I have put everything on one of the connections back to defaults, tried numerous things like without NLA, changed it Warn me in the event of an authentication issue, tried quick connect to forgo the properties that I may have customised, etc., but am not making any headway in getting it to successfully connect. What could be the issue? How can I go about troubleshooting this? I would appreciate any guidance and assistance I can get in respect of this.

Hello, I recently switched from a Windows PC to a Macbook and since then I have struggled to find a way to quickly find a connection and connect directly to it, without having to search the navigation pane and press Enter / double-click to connect. In Windows, I had a keyboard shortcut for the "Quick search" function, so all I had to do was press the preset key combination, type in the name of the connection, press Enter, and then it connected. Unfortunately, I can't get it to work the same way on my Macbook. I'm running RDM in version 2025.2.6.8. I was able to set my own key combinator for the "Find quickly" function and I am actually able to find a connection with it, but what it does after I press Enter is it just looks up the connection in the navigation pane, selects it and that's it. Could you please help me set it up so that I only press Enter and it connects directly to the found connection? Thank you very much in advance. Best regards, Tomas

Hello, This guide https://devolutions.net/blog/spotlight-on-vmware-synchronizer-in-remote-desktop-manager/ shows the Windows interface UI, and I can't find the synchronizer tab on the macOS build. Is it not available? Thanks!

Hello folks, I have installed the devolutions client (just bought the license) and I'm still getting the client hanging once I first open it... It keeps like for this a long period of time... [image] Then I get this error: [image] The full error stack is this: Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: net_io_readfailure, Operation timed out ---> System.IO.IOException: net_io_readfailure, Operation timed out ---> System.Net.Sockets.SocketException (60): Operation timed out at System.Net.Sockets.Socket.Receive(Span`1 buffer, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Span`1 buffer) Exception_EndOfInnerExceptionStack at System.Net.Sockets.NetworkStream.Read(Span`1 buffer) at System.Net.SyncReadWriteAdapter.ReadAsync(Stream stream, Memory`1 buffer, CancellationToken cancellationToken) at System.Net.Security.SslStream.EnsureFullTlsFrameAsync[TIOAdapter](CancellationToken cancellationToken, Int32 estimatedSize) at System.Runtime.CompilerServices.PoolingAsyncValueTaskMethodBuilder`1.StateMachineBox`1.System.Threading.Tasks.Sources.IValueTaskSource<TResult>.GetResult(Int16 token) at System.Net.Security.SslStream.ReadAsyncInternal[TIOAdapter](Memory`1 buffer, CancellationToken cancellationToken) at System.Runtime.CompilerServices.PoolingAsyncValueTaskMethodBuilder`1.StateMachineBox`1.System.Threading.Tasks.Sources.IValueTaskSource<TResult>.GetResult(Int16 token) at System.Net.Security.SslStream.Read(Span`1 buffer) at System.Net.Http.HttpConnection.Read(Span`1 destination) at System.Net.Http.HttpConnection.ContentLengthReadStream.Read(Span`1 buffer) at System.IO.Stream.ReadAtLeastCore(Span`1 buffer, Int32 minimumBytes, Boolean throwOnEndOfStream) at System.Xml.XmlTextReaderImpl.InitStreamInput(Uri baseUri, String baseUriStr, Stream stream, Byte[] bytes, Int32 byteCount, Encoding encoding) at System.Xml.XmlTextReaderImpl.FinishInitStream() at System.Xml.XmlTextReaderImpl..ctor(Stream stream, Byte[] bytes, Int32 byteCount, XmlReaderSettings settings, Uri baseUri, String baseUriStr, XmlParserContext context, Boolean closeInput) at System.Xml.XmlReader.Create(Stream input) at Devolutions.RemoteDesktopManager.Managers.UpdateManager.GetNewestVersionFromFeed(String feedUrl) Exception_EndOfInnerExceptionStack

This is something I've been wondering about and why it doesn't work with RDM. I've only used Edge/Chrome for VMware Web Console connections to virtual machines, and when trying to use the Type Clipboard action, it never works. If I remember correctly, I also opened a support case about this in the past. Typically, I connect to an RDP jump box and use the VMware Web Console from there in situations where I need a direct console connection to a VM. I think I may have found the reason why this is happening. It seems to be the same issue described here, and there may be nothing that can be done on the RDM side. Apparently, the workaround is to use Firefox or VMware Remote Console instead. The issue is described here in the context of a different Windows application: https://github.com/jlaundry/TypeClipboard/issues/6

I've been using RDM in MacOS for a few years now. For a few weeks now, it has stopped typing quotes and double-quotes in my RDP sessions, all of them. SSH sessions are OK. I haven't changed anything in my local and remote setups. Latest RDM, latest MacOS. I just tried the MS "Windows App" on MacOS and the keyboard works fine there. Any ideas??

Hi, First off, I have been off work for months, so I don't know when this problem was introduced. It was somewhere between February and now. We use an Azure SQL server with Active Direcoty Interactive (with MFA support). Works great. However, now when I start RDM, it opens up 7 tabs in my browser to login, where it normally is just 1. I believe I can just login with the first browser-tab to get RDM going, but I just click though them all just to be sure. After I have done this, everything works as expected. [image] I previously had version 2025.3.9.2 installed (no issues) Now I'm on 2026.2.4.1 MacOS 2026.5.2 and 2026.6 has the problem (have not tested with other versions)

Hi, I'm having an issue with Remote Desktop Manager on macOS Tahoe. I'm currently using Remote Desktop Manager 2026.2.4.4 (latest and greatest) and when using the clipboard between my Mac and RDP sessions to different Windows hosts, the clipboard randomly stops working. This happens quite often. There are no errors or warnings. Copying something on my Mac and trying to paste it into the Windows RDP session simply stops doing anything. I found that I can get the clipboard working again by going into the RDP session and copying something from the Windows side first. After doing that, clipboard functionality is restored, and I can once again copy something on my Mac and paste it into the RDP session. So basically: Mac → Windows RDP: randomly stops working Copy something inside Windows RDP: restores it Mac → Windows RDP: works again Has anyone else run into this with macOS Tahoe, or is this a known issue?

RDM MacOS: 2026.2.4.4 Hello, when SSH or RDP to a server, if there is login issue (due to no shell, no permission, server offline...etc), the error message to be showed and closed in a few seconds. Most of time, it's hard to read error message or capture screenshot. Is it possible to extend the time of showing errors to 30/60 seconds or not to quit the error screen? Regards, Eric

Hi there, I am connecting to a Windows server via RD gateway, but got security negotiation failed (0x0002000C) error. May I know how to troubleshoot the error? I do additional test and here are the results tried another RD gateway and it works fine tried Windows App in apple store ( https://apps.apple.com/tw/app/windows-app/id1295203466?mt=12 ) to connect to the problematic RD Gateway and it works fine, too RDM Mac version: 2026.2.2.1 MacOS version: 26.5 Regards, Eric

Hi Jacob, I am using RDM to remote a single Ubuntu desktop. You may know that Ubuntu stopped supporting X11 and uses Wayland going forward. Google's Gemini suggested that I should try RDM as it supports Wayland. Being new to RDM, I have only one local resource defined. I don't think that I have exceeded any maximum. I reinstalled RDM 2026.1.12.6 and you can see in the screen print it works flawlessly. Thank you for looking into the issue. [image]

**Summary** SSH connections hang silently after authentication when connecting to an OpenSSH 9.2p1 server (Debian 12 / Univention Corporate Server 5.2). The terminal opens but no output appears and the session is unresponsive. The following messages are logged: ``` Devolutions.ProtocolsSharp: 2026.1.29.1 OS: macOS Unknown SSH message type: 120 Unknown SSH message type: 136 Unknown SSH message type: 26 ``` **Environment** - RDM macOS, ProtocolsSharp 2026.1.29.1 - macOS (Apple Silicon) - Server: OpenSSH_9.2p1, OpenSSL 3.0.18 (Debian 12 / UCS 5.2) **Steps to Reproduce** 1. Create an SSH Shell entry targeting an OpenSSH 9.2p1 server on Debian 12 2. Connect using key-based authentication 3. Observe the above log messages — the session hangs with no prompt or output **Expected Behavior** Unknown message types should be handled gracefully (ignored or responded to with SSH_MSG_UNIMPLEMENTED per RFC 4253) and the connection should proceed normally. **Actual Behavior** The connection hangs indefinitely after authentication. No shell prompt is displayed. **Authentication Method** The issue occurs regardless of how the SSH key is provided: - Linking a vault SSH key entry directly to the session - Using the RDM SSH key agent Both authentication methods produce the exact same hang. Ideally I would like to use the SSH key agent workflow, but it is currently unusable due to this bug. **Additional Notes** - The same server, same SSH key, and same credentials work perfectly when connecting via iTerm2 (native macOS OpenSSH client) - The server configuration is entirely standard — no unusual extensions or custom sshd_config options - Message types 26 (KEX/algorithm negotiation range), 120 (channel-related range), and 136 (client protocols range) appear to be unrecognized by ProtocolsSharp - Since the server is OpenSSH 9.2p1 and does NOT support newer extensions like ObscureKeystrokeTiming (added in 9.5+), these message types are not being sent by the server — this suggests the issue may be on the client side within ProtocolsSharp itself **Workaround** Setting the SSH entry display mode to External (iTerm2) bypasses ProtocolsSharp entirely and works correctly.

I've noticed RDM can lag quite a bit when opening a selection of items. I've tried making Playlists for Opening a Selection of VNCs all at once, I get a spinning wheel for quite a while. Often times the RDM software will crash during this as well, but if it does open successfully it can take some time. I've experienced this with opening a selection of Web GUIs as well. It seems to open One Web Site at a time, waiting for one to open and load before going to the second.

HTTP Proxy seems be to simple to use: PROXY_IP and PROXY_PORT. But not in Remote Desktop Manager. What to specify in all three host field ? [image]

No changes have been made to the RDM configuration or the CyberArk Privilege Cloud. The Windows version, of RDM, works without issues.