Erratic mouse position
Since few weeks, on RDP session opened with RDM on Mac, the mouse cursor doesn't reflect the right position of the click.
It's like I am clicking somewhere else.
All Comments (1)
Hi,
Thank you for reporting this. To help us investigate the mouse offset in your RDP sessions, could you send the following?
1. Your RDM Mac version. You can find it in Remote Desktop Manager > About Remote Desktop Manager.
2. The display settings on the affected RDP entry. Open the entry's properties, go to the Display section and tell us what is set:
- Remote desktop size
- Screen sizing mode
- Any scaling or high-resolution (Retina) option
3. Your Mac display setup. Tell us whether you use a single screen or several, and whether any external monitor has a different resolution or scaling than your Mac's built-in screen.
4. The scaling on the remote machine. In Windows, open Settings > System > Display and tell us the Scale value (for example 100%, 125% or 150%).
5. When the offset appears. Is it there as soon as the session opens, or only after something else, such as resizing the window?
Best regards,
Jesse Galarneau