Support

Hi, in the past, i‘ve restore a Windows/Linux Backup on OneDrive to the iOS App on iPad. But this isn‘t possible anymore? How can i restore/sync the hole entrys from the desktop to my iPad? I use the iPad only for shot notice/emergency.

I tried to setup a RDP connection to my Ubuntu server, but I can't get it to work with RDM. (RDP itself works fine with MS RD Client App on iOS for that server, but there I have issues with the mouse pointer usage, so I wanted to try another solution) However, I can't get it to work, see the log attached: The logs say HYBRID_REQUIRED_BY_SERVER and security negotiation fails. I assume, NLA needs to be enabled, but in the configuration, I did enable it! However, the logs say "Enabling NLA Security: false" But maybe this is only a follow-up issue from the some other error in the connection negotiation and a fallback thing... I have no idea how to proceed here... any help would be appreciated BTW: the same server and the same configuration works fine in RDM for Windows. Only on iOS I see this problem.... kind regards Christoph

Hi, I have an iPad mini (A17 Pro) with Wi-Fi and cellular connectivity, running the latest iOS version. When I connect to a VNC client using TightVNC, tapping with the Pencil it performs a right-click instead of a left-click.

Hello! I have an iPad running iPadOS 18.7.1 with a physical keyboard. Since version 2025.3.0.23, when I connect to a Mac via Apple Remote Desktop or VNC all the shortcuts with command key doesn't work. In example: If i want to open a new window in finder (Cmd+N) it doesn't open. If i keep it pressed more than a second, then it open multiple windows. It also happens with any action related to the command key: Cmd+Shift+G to go to a folder, Cmd+K to connect to a server, Cmd+C to copy... With Key Codes, I see the command key is sending the code when pressed, but it is repeating, and when I press the N key it repeats multiple times the shortcut and is when some new windows are opened. I attached a picture: [image] Also, some keys, as Cmd+W (used to close a window in Macos) closes RDM app!! And long pressing Cmd key in a remote machine session it shows a strange Edit Menu at the bottom of screen... I didn't change anything on my side, so I suppose it must be a bug in RDM. Tell me if you need more testing or info, please. Thank you in advance! Regards, Ugo.

Having a SQL Server data source is now depreciated and shows you the properties but doesn't allow you to connect. I have 3 single user licenses, do I have to purchase a hub of some sort or is there a different connection I can do to connect to my devices? We want our hub to be behind the firewall, we don't want it on a public server.

Hey - I have tailscale installed on my iPad and verified that it is connected via both the app and VPN screens. Other iPad apps are able to hit the tailscale-sourced IP addresses, including ssh apps (terminus, in this case). I may be missing something obvious here, but the lastest version of RDM on the latest iOS on iPad is able to make an ssh connection to an internet-based server, and is able to use the ping tool to successfully ping the tailscale-sourced IP address, but times out attempting to make an ssh connection to that same tailscale IP (also times out trying to make an RDP connection to a windows server via tailscale IP, so I think it’s a tailscale/vpn/networking type issue?) Any ideas? Thanks!

I'm no longer able to connect to my database using my iOS devices. It says i need to upgrade the database. [image] I've tried to do that on my desktop version, but it tells me i'm already up to date? [image] How do i get around this?

Hi, First of all, great software super happy I found this app. I use my ipad to RDP to a windows computer and microsofts own solution was not working great, but RDM is solid! I have 3 issues i struggle to find a solution for though. Think at least 1 or maybe 2 is a bug? I use the ipad connected to a screen, mouse and keyboard through a usb-c hub. 1. Keyboard: Right CTRL-key not working (bug?) I've tried this with two different keyboards and the result is the same.. The Right CTRL button on the keyboard just do nothing. Ive used a keylogger in windows to see if anythings happen and the computer register nothing.. One strange thing though is that if I hold right ctrl and press mouse1 it will send a mouse2 press which is an expected mac/ipad behavior.. This might happen outside if RDM though so dont know if this is relevant or not. 2: Keyboard not repeating This might be a setting somewhere.. but if I for example hold the backspace button it will just do one backspace, same with all keys. Is there a way to turn on repeating key? Specially for the arrow-keys this feels very important. 3: Mouse: Cant hold mouse button, just clicks.. (bug?) Each time i login to windows I have to go into ipad settings and disable assistivetouch and turn it back on again, after that I have to switch between mousemode and touchmode in RDM, if I dont do this I cant drag in windows.. for example I cant move an icon etc because the mouse will just pass through a click even if Im holding the mouse button down. After I do the steps it will work though so not an big issue, but maybe there is a solution? -------- Thanks for taking the time! Ipad pro m4 - IpadOS (18.4) and RDM(2025.1.3.0)

Hello! When connecting to ARD or a Macos VNC, typing acutes produces an strange behavior when I do it with an external hardware keyboard. In example, when I want to write an "á" pressing ´ and a, the results is 'á. Both machines are in a Spanish ISO keyboard distribution, as my iPad external keyboard. Do I have to change anything in my settings or is it a bug? Thanks in advance, Ugo

Since the latest update i can only edit connections. Insted of connecting its only editing connections. I also have to enter the local vaults password and FaceID is grayed out in the setting (in iOS settings- FaceID is allowed for RDM). What is wrong?

Dear Community, Here is the scenario: I have an M1 Mac Mini as a headless server. I use RDM on my iPhone 16 to connect this server and launch screen copy from it to my TV using a last generation Apple TV (shame that we have to push screen copy from remote devices and not pull the connection from the Apple TV, but that's life). Now I connect through USB-C port a keyboard and a mouse to my iPhone as the Mac Mini is too far from the TV to connect directly those two devices to the Mini itself with Bluetooth. Problem is that RDM does not recognize keyboard and mouse as connected to the Mini. I also tried to connect those two to the Apple TV but same issue, they are not recognized by the Mini as legit inputs. I checked all visible parameters in the RDM app on my iPhone but found nothing. What did I miss in this scenario? Thanks a bunch for your help. Lafami

We have a Windows 2008 R2 server running MSSQL 2012 (11.0.7001), we are doing some testing to validate a database upgrade is working properly among our in use RDM clients. We haven't used the iOS version in a long time due to our DB version for RDM being out of date but now that we upgraded we cannot connect (doesn't seem to be DB related) Authentication is "integrated" login scheme is DOMAIN\username Doing a server test or a Database test both come back with what looks like a .Net error which begins with "Specified method is not supported. at Microsoft.Win32.SafeHandles.SafeGssNameHandle.CreatePrincipal (System.String name)" I cant write the entire error (its not short) and the context window doesn't allow text selection please see attachment. Any support here is appreciated.

Hello I have several Linux Servers configured with TOTP as second factor and ssh key-based auth. On the Windows RDM Client this works fine. In the terminal I get prompted for the OTP and can input it to connect. On iOS though the prompt does not show. I just see a black terminal window followed by an auth timeout after some time What might be the issue here? Best regards

Hi there, Hope you can help me. I'm on iPhone 15 (Pro Max, 18.2, latest version of RDM), after I launch the app, it started with Local Source, so trying to add a new data source. I chose "Hub Personal", and keyin my username, after clicked done, I got this web page pop up asking me to authenticate, which I did, but after that, while the app tried to connect to my account and load content, I was kept getting these 2 error msgs... see attached. What's the issue here? Any idea how to resolved this? Btw, I have the MacOS version working fine without any issue, and connected to the Hub Personal... Thank you! [image] [image]

I installed the RDM app on my iPad (iPad Air 2024), set up a local data source and am able to open the app. But - when I try to add a new entry (I tried Apple Remote Desktop (ARD) or VNC)) I immediately get an error popup with the error: "ArgumentNull_Generic Arg_ParamName_Name, path2" [image] If I click on "ok" I am able to fill in the connection data but when I try to choose a host via the "Choose" button I get no hosts. Not for an ARD-connection, not for a VNC-connection. I am unable to setup a host. Remote Management is setup correctly and activated on the remote Mac. What goes wrong here? I'm stuck and any help will be highly appreciated. Thanks a lot in advance and best regards

App on phone works great but how can i sync my connections i have on my pc tomy phone. I cant find an easy way to login into my devolutions account on my phone and have my pc connections show up. Any help would be appreciated

Whenever I connect to my Mac via ARD, the host machine screen got unlocked as well, with every keystroke/cursor move reflected on it. I want it to behave like Microsoft RDP that is when connected the host machine screen remain locked. Anyway to achieve that? Or is it an Apple thing?

Okay, I feel like I am missing something simple. The Windows desktop client works great! I have multiple Windows and Ubuntu RDP clients that I need to connect to and this works great. However, the iOS client on the iPad I just can’t get it to work. I can connect, but the screen is cut off on the right side and the bottom. I can’t scroll to those areas, and changing the display settings, resolution or zoom still does not allow me to get to those areas. The best success I have had is use the setting that makes the connection launch full screen, but it is still cut off on the right and bottom, just not as much. Dynamic or Smart Sizing also does not seem to do anything? I am really wanting this to work as the iPad is my go to, so I am really hoping that I am missing something. I am using the 2023.3.4 version of the client, with iPadOS 17.1.1

Your product worked great on my iPad OS connecting to Windows 10 for years. I’m not sure if the update to iPad OS caused it but I am unable to type natively in the windows 10 session. Clicking on the screen works, but I can’t type anything. If I press the keyboard icon at the top of the screen, I can no longer get to the start button to launch an app. What do I need to adjust to get this back to working? It was brilliant and now is unusable.

Hello, On Windows I use RDP for remote connections. RDP uses sessions, instead of screen sharing. I want to achieve something similar with ARD. Is it possible? I use my Macbook with two external monitors, so I have 3 screens total, each screen have different windows open. When I connect with my iPhone RDM to my Macbook I should select the display number, so I can only see the windows of that display. When I switch to a window on an other display I cannot see it. The other issue is that, I can only connect to my Macbook remotely with unlocked screen. I want to only unlock it remotely, but locally I want to not show anything. Windows RDP solves both issues with sessions. Thank you, Ben

Hello folks, I really like the new auto typing function introduced in the latest update. My question: Is there a way to integrate that auto typing tool into our website templates? Background: We're using the Remote Desktop Manager on iPads, and it works really well. However, we can't autofill credentials with the tool. It would be much easier overall if it could type everything automatically. Thank you!

When switch another task to any app, vanish modifier keyboard bar(Ctrl, Alt, Windows key etc). I use RDP. Setup, Name, Host, Username and Password. RDP server is Fedora Linux 39, 40. It vanish, exit app, start it, appear modifier keyboard bar. Please, fix it.

Hi Team, how do you use the "right click" option on iOS when using the touch gesture on Window RDP environments? Typically, one would long press and it activates the right click, but that is not happening in this case. I'm using the latest 2024 iOS app version from the App Store. Thanks for your help in advance!

Hi, From what I have been reading in the forums, currently RDM does not support the SSH -J (ProxyJump configuration directive) option. This is causing me a major issue with continuing with RDM. I’m hoping support is either in the pipeline, I’m missing something, or there is a work around. From the SSH man page: -J  destination Connect to the target host by first making an ssh connection to the jump host described by destination and then establishing a TCP forwarding to the ultimate destination from there. Multiple jump hops may be specified separated by comma characters. This is a shortcut to specify a ProxyJump configuration directive. Note that configuration directives supplied on the command-line generally apply to the destination host and not any specified jump hosts. Use  ~/.ssh/config  to specify configuration for jump hosts. In our case all external connections go through a bastion host (aka jump box, proxy host, ssh gateway). This means to connect to the host we want we use the equivalent to “ssh -J user@jumpbox.example.com user@targethost.example.com”. Without supporting the -J option we need to ssh into jumpbox.example.com and from there ssh into targethost.example.com. This is less than ideal and when managing many hosts it is a pain. I have tried configuring the “Gateways” and “VPN/Tunnel/Gateway” sections In the SSH session, but either I’m doing something wrong or it is not working or not intended to work the way I thought. Is there any solution to the above in RDM on iOS? Relevant posts asking for the same feature: https://forum.devolutions.net/topics/38761/shared-ssh-gateway-aka-jumpbastion-host#171183 https://forum.devolutions.net/topics/39118/is-ssh-gateway-jump-host-available-in-connection--vpnsshgateway#173705 this one seems to ask for the same feature… the ability to configure a ssh gateway that could then be used in multiple ssh sessions would be ideal Also, can you point out documentation of KB articles that show examples on how to configure and use the “Gateways” and “VPN/Tunnel/Gateway” options in the SSH session section. Cheers, Merlin

Hi, There does not appear to a way to make a copy of an existing entry or to use an existing entry as the basis for creating a new entry. For example, I have an SSH session to a particular host through a jump box. I would like to create several similar sessions that the only difference is the targeted host. In the ideal world I would do something like copy the existing session and edit it to change the session name and the targeted host, leave everything else the same and save it. Another way would be during the create entry process to be able to select an existing entry as a template for the new entry. Is any of the above possible and if it is not I’d like to recommend it as a feature to add. Cheers, Merlin.