Unable to add Devolutions Cloud as data source in IOS app

Unable to add Devolutions Cloud as data source in IOS app

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devolutions82

Hi there,

Hope you can help me.

I'm on iPhone 15 (Pro Max, 18.2, latest version of RDM), after I launch the app, it started with Local Source, so trying to add a new data source. I chose "Hub Personal", and keyin my username, after clicked done, I got this web page pop up asking me to authenticate, which I did, but after that, while the app tried to connect to my account and load content, I was kept getting these 2 error msgs... see attached. What's the issue here? Any idea how to resolved this? Btw, I have the MacOS version working fine without any issue, and connected to the Hub Personal... Thank you!

All Comments (7)

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Carl Marien

Hello,

Thank you for reaching out to Devolution Support.

The error message about not being able to have more than one root entry is intriguing. Would it be possible to move all the entries in the root folder into a new folder and check if the error message reappears?

If the message does reappear, could you please share a screenshot of how your entries are configured on your end? I’d like to try reproducing the issue on my side.

Best regards,

Carl Marien