No command key shortcuts on ARD or VNC
Hello!
I have an iPad running iPadOS 18.7.1 with a physical keyboard.
Since version 2025.3.0.23, when I connect to a Mac via Apple Remote Desktop or VNC all the shortcuts with command key doesn't work.
In example: If i want to open a new window in finder (Cmd+N) it doesn't open. If i keep it pressed more than a second, then it open multiple windows. It also happens with any action related to the command key: Cmd+Shift+G to go to a folder, Cmd+K to connect to a server, Cmd+C to copy...
With Key Codes, I see the command key is sending the code when pressed, but it is repeating, and when I press the N key it repeats multiple times the shortcut and is when some new windows are opened. I attached a picture:
Also, some keys, as Cmd+W (used to close a window in Macos) closes RDM app!! And long pressing Cmd key in a remote machine session it shows a strange Edit Menu at the bottom of screen...
I didn't change anything on my side, so I suppose it must be a bug in RDM.
Tell me if you need more testing or info, please.
Thank you in advance!
Regards,
Ugo.
All Comments (26)
Hello,
Thank you for reporting this issue, we will investigate and get back to you as soon as possible.
Best Regards,
Frederick Simard
Hello, Frederick!
I downgraded the app to version 2025.2.4.1 and everything is working fine, so it must be a bug in the latest version.
Anyway, this version needs some improvements. In ARD and VNC, key repeat is so slow or doesn't repeat at all (i.e.: Terminal). Also, while in ARD, mouse cursor doesn't change on pointer actions as resize window, dragging files in Finder, etc.
If you can take a look at this too it will be perfect!!
Thank you very much for your great support.
Regards,
Ugo
Hello,
We are currently testing a solution for this issue and will get back to you once it is ready for release.
Regarding the key repeat, the new version should offer some improvement, though there may still be room for enhancement. We’ll go ahead and create a ticket to track that.
As for the mouse cursor not changing, we’ll also create a ticket to investigate whether there’s anything we can do to address it.
Best Regards,
Frederick Simard
Hello,
A new version has been released that should include the fix for the shortcut issue you were experiencing.
Could you please let us know if this resolves the problem?
Best Regards,
Frederick Simard
Hi, Frederick!
I've updated to version 2025.3.1, but the same problems persist.
Please, tell me if I can do any tests for you.
Thanks in advance.
Regards,
Ugo
Hi,
there's still work to do, but an improved version should be coming out next week (version 2025.3.2).
Please let us know if it resolves any of the issues.
Best Regards,
Nicolas Dufour
Hello,
Thank you for being so patient.
The new 2025.3.2 version is now available. Could you confirm that it helps to solve the issue?
Best regards,
Érica Poirier