Tommy Sanders

Hello,

Thank you for contacting us on that matter, and glad the cursor fix is working well for you!

The HiDPI optimization option is currently stored per entry, which is why your saved RDP entries look right while a Quick Connect session falls back to the default settings, where that option is off.

You can get the same result in Quick Connect with a template:

1. Create a new RDP template.

2. In its display settings, enable the HiDPI optimization option (and Dynamic resolution, as in your saved entries).

3. Save it, then select that template in the Quick Connect bar before connecting.

Your Quick Connect sessions will then use the same scaling as your saved entries.

Could you give it a try and let me know how it goes? If it doesn't cover your use case, I can raise a request with our team for a global default for this option.

Best regards,

Hello,

Thank you for your feedback. We're pleased to hear that everything is now working as expected.

Please don't hesitate to create a new thread if you need any further assistance.

Best regards,

Hello,

Thank you for reaching out to us regarding this matter.

Could you please try changing the connection mode to SSL VPN (deprecated)?

This option is still available for the time being, but unfortunately, it is scheduled to be removed in a future version.

Please give this a try and let me know if it resolves the issue. If it does, we can explore a suitable workaround to ensure

continued functionality once this option is no longer available.

Best regards,

Hello,

Thank you for your feedback. We're pleased to hear that everything is now working as expected.

Please don't hesitate to create a new thread if you need any further assistance.

Best regards,

Hello,

Thank you for your response,

I'm glad to hear that it works! Please do not hesitate to comeback to us for further questions.

Best regards,

Hello,

Thank you for your patience,

Could you please update your RDM to the latest version and let me know if the issue still occurs? (2026.3.16.0)

Best regards,

Hello,

Thank you for your response, and I'm glad everything is working again!

To answer your question: version 2026.3 brought a lot of changes to Remote Desktop Manager's user interface, because several parts of the application were migrated to a new UI framework (Avalonia). These changes include how windows and docked panels behave while you drag them.

That makes it very likely that the new docking behavior now relies on Windows' "Show window contents while dragging" option, which was not the case in 2026.2. That would explain why the docking guides didn't appear on your machine with that option turned off, while it worked on your other machine.

Feel free to reply here if the issue comes back.

Best regards,

Hello,

Thank you for contacting us on that matter,

The entry you sent (exception code 0xe0434352) tells us RDM hit an unhandled .NET exception, but the stack trace that shows the actual cause is in a separate event. Could you send us the following:

1. The .NET Runtime event: In Event Viewer > Windows Logs > Application, look for an entry with source .NET Runtime (Event ID 1026) at the same time as the crash. Please copy its full text, or export it.

1. RDM’s application log: In RDM, go to Help > Application Logs and send us the entries from around the time of the crash.

   • A few details:Does this happen with any SSH entry, or only with this Linux VM?

   • Does it crash on the first keystroke, or after some typing? Is it tied to particular keys (paste, special characters, accented characters)?

   • Which keyboard layout or input language is active in Windows?

   • Are the sessions embedded (tabbed) or undocked/detached?

As a test, could you also try opening the same SSH entry in an external window, if that option is available for the entry, and see whether it still crashes?

Once we have the .NET Runtime event, we should be able to pinpoint the cause.

Best regards,

Hello,

Thank you for contacting us on that matter,

Could you please update your RDM to the latest version and let me know if the error still occurs? (2026.3.16.0)

Best regards,

Hello,

Thank you for your response,

I haven't received any updates but I will ask them and get back to you shortly.

Best regards,

Hello,

Thank you for contacting us on that matter,

This is a known issue introduced in a recent version of RDM. Our developers are actively working on a fix.

In the meantime, the following workaround should prevent the issue:

1. In RDM, go to File > Settings > Entry types > Sessions > Remote Desktop (RDP).

2. Open the Advanced tab.

3. Set "Enable API hooking" to Disabled.

4. Restart Remote Desktop Manager.

We'll let you know as soon as the fix is available in a future version.

Best regards,

Hello,

Thank you for your response,

We have made several fixes to the Type clipboard feature in recent versions, and version 2026.3.16.0 was released today with another one. Could you please update to 2026.3.16.0 and let us know if Type password and Type clipboard work again?

https://devolutions.net/remote-desktop-manager/home/download/

If the issue persists, please send us the following information so we can reproduce it:

1. Is the session opened embedded (in a tab) or external?

2. Which was the last version where it worked?

Best regards,

Hello,

Thank you for contacting us on that matter,

This is a known regression in Remote Desktop Manager 2026.3.15. On Website entries with autofill and auto-submit enabled, the login can stop after the username, especially on multi-step login pages. Our development team has already fixed it, and the fix will be included in Remote Desktop Manager 2026.3.16.0, which will be released soon.

I’ve linked your case to the development ticket and will let you know as soon as the version with the fix is available.

Best regards,

Hello,

Thank you for contacting us on that matter,

Previously, users could paste the username and password by pressing Ctrl+V twice. With the new behaviour, an additional keyboard shortcut is required to switch between the two values.

The updated procedure is as follows:

1. Ctrl+V – Paste the username.

2. Ctrl+Alt+V – Switch to the next value.

3. Ctrl+V – Paste the password.

This clarification should help prevent confusion and reduce support cases related to the new behavior.

The updated documentation is now available here:

https://docs.devolutions.net/rdm/ribbon-menu-bar/home/clipboard

Best regards,

Hello,

Could you please confirm which version of RDM you are currently using?

Best regards,

Hello,

Thank you for taking the time to participate in the session.

I have reported your issue to our development team for further investigation. I will get back to you as soon as I have an update.

Best regards,

Bonjour,

Merci pour votre retour.

Je suis ravi d’apprendre que tout fonctionne correctement.

N’hésitez pas à revenir vers nous si vous avez d’autres questions ou si vous avez besoin d’assistance supplémentaire.

Cordialement,

Bonjour,

Merci de nous avoir contactés à ce sujet.

Pourriez-vous nous confirmer si vous avez déjà essayé de retirer votre espace Cloud de RDM, puis de l'ajouter à nouveau ?

Pour ce faire, veuillez accéder au menu File > Workspace, supprimer l'espace Cloud actuellement configuré, puis l'ajouter de nouveau.

N'hésitez pas à nous faire savoir si cette manipulation permet de résoudre votre problème.

Cordialement,

Hello,

Thank you for your response.

I have sent you a private message regarding a remote session.

Best regards,

Hello,

Thank you for taking the time to attend the session.

As discussed during the session, I have escalated your issue to our development team for further investigation. I will follow up with you as soon as I receive an update from them.

Thank you for your patience and understanding.

Best regards,

Hello,

Thank you for contacting us on that matter,

Could you please try to reproduce the issue using the latest version (2026.3.15.0) and send us a screenshot showing the missing action menu?

I believe you are referring to the options menu for an entry in the right-hand column of the dashboard. I have been able to reproduce what appears to be the same issue on my end, but a screenshot would help me confirm that we are experiencing the same behavior.

Once confirmed, I will report the issue to our development team for further investigation and resolution.

Best regards,

Hello,

Thank you for your response,

I have sent you a a direct message with a link for a session.

Best regards,

Hello,

Thank you for your response,

To help us find which update caused this, could you answer the following questions?

1. Which platform are you using (Windows, macOS or Linux), and which versions did you update from and to? If you don’t remember the previous versions, your current version is enough (Help > About).

2. Which backup settings were reset (backup enabled, folder, frequency, maximum backup count, etc.)?

3. What type of workspace are you using (for example SQLite or XML)?

In the meantime, please re-enable your backup settings and check them again after your next update.

Best regards,

Hello,

This is a known issue, and the fix will be included in version 2026.3.14.0, which is scheduled to be released in the next few days.

Best regards,

Hello,

Thank you for your response.

I have reported this issue as a bug and will get back to you as soon as I receive an update from the development team.

Best regards,