juanpedrocegarra

Sorry for not responding.

I tried it and now it works correctly. Thank you very much!

Thank you very much for fixing it!

Hi,

I have sent you the video.

Thank you.

I reset RDM to its default settings and did the same test again and the application crashed again.

To reproduce the problem what I do is that I cut the internet output of the laptop in the firewall, then I try to connect to a server on the local network and RDM does not respond. If it has no connection to the Devolutions servers it becomes unusable.

I have updated and it seems to be working correctly so far.

Thank you!

Hi,

yes, we still have the same problem.

When the program is opened without internet connection it stays like this:

until it gives this error:

And then it stays that way:

Hi,

do we have any news on this issue?

Thank you.

Hi,

do we have any news on this issue?

we are still having a lot of problems with this issue.

Thank you.

I'm glad to hear that work is being done to improve the integration time with Devolutions Hub.

We decided to use Hub as both a password protector and a data source because we thought that, since it's also your product, the integration with RDM would be very good.

Thank you very much for your support. If you need more testing, we'd be happy to do it.

Good morning,

we have a problem when our Mac is not connected to the internet (either by VPN connections or network instability problems) the RDM can't seem to contact Devolutións Hub Business and stops working. The application closes unexpectedly and it is impossible to connect to any server.

We are a service company and when we most need RDM to work is when there are network problems.

We need that even if there is no internet connection RDM keeps working, I don't know if there is a way to save in a local cache the connections.

In addition, this is the error we get when we try to open RDM without internet:

Now in RDM I have 2 vault with these entries:

The slowness, although less than before splitting the vault, still occurs when creating or modifying an entry. It is still much slower than when using SQLserver.

Main thread (UI)
----------------------------------------
ActionManager.RefreshConnections...
    RefreshConnections...
        LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit...
            HasSecurityChanged : 68 ms
            Reload: False - HasSecurityChanged: False - HasChanged: False
            Load connection overrides...
                Reload : 7 ms
            Load connection overrides : 7 ms
            LoadConnections [Devolutions Hub Business : Devolutions Hub Business - Global Vault] - [Global] - ReadOnly - 64-bit : 61 ms
            FavoriteManager.LoadFolders : 60 ms
        LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit : 287 ms
        LoadConnectionImages : 162 ms
    RefreshConnections : 451 ms
    Connection States: Refresh : 362 ms
    TreeView.LoadConnectionList...
        BeginUpdate...
            LoadConnectionInTreeNode : 68 ms
            PreCreateGroups : 9 ms - Run count : 1
        BeginUpdate : 89 ms
    TreeView.LoadConnectionList : 89 ms
    PrivateConnectionManager.Refresh...
        LoadConnections [Devolutions Hub Business : Devolutions Hub Business - User Vault] - [User : User] - ReadOnly - 64-bit : 151 ms
    PrivateConnectionManager.Refresh : 151 ms
ActionManager.RefreshConnections : 1276 ms
Hub Data Source - Resolving sensitive from string
ConnectionHostViewController.RegisterDescriptors : 106 ms
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving password for connection TEST
Hub Data Source - Saving connection TEST
RefreshConnections...
    LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit...
        HasSecurityChanged : 74 ms
        Reload: False - HasSecurityChanged: False - HasChanged: True
        LoadConnectionsFromDataSource...
            LoadDataSourceSettings : 414 ms
Hub Data Source - Resolving sensitives for connection Mis credenciales personales
Hub Data Source - Resolving password for connection Mis credenciales personales
Hub Data Source - Resolving sensitives for connection Mis credenciales personales
Hub Data Source - Resolving password for connection Mis credenciales personales
Hub Data Source - Resolving sensitives for connection Cuenta privilegiada
Hub Data Source - Resolving password for connection Cuenta privilegiada
Hub Data Source - Resolving sensitives for connection Cuenta privilegiada
Hub Data Source - Resolving password for connection Cuenta privilegiada
Hub Data Source - Resolving sensitives for connection Mi clave SSH personal
Hub Data Source - Resolving password for connection Mi clave SSH personal
Hub Data Source - Resolving sensitives for connection Mi clave SSH personal
Hub Data Source - Resolving password for connection Mi clave SSH personal
            GetConnections...
                HB -> GetConnections : 1067 ms
                Engine.Clear - ClearRoot : 0 ms
            GetConnections : 1125 ms
            DoMergeConnections - ReadOnly...
                Loop...
                    Initialize : 1 ms
                    Migrate Connection : 1 ms
                Loop : 3 ms
            DoMergeConnections - ReadOnly : 4 ms
        LoadConnectionsFromDataSource : 2020 ms
        Load connection overrides...
            Reload : 5 ms
        Load connection overrides : 5 ms
        LoadConnections [Devolutions Hub Business : Devolutions Hub Business - Global Vault] - [Global] - ReadOnly - 64-bit : 68 ms
        FavoriteManager.LoadFolders : 53 ms
    LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit : 2312 ms
    LoadConnectionImages : 129 ms
RefreshConnections : 2442 ms
Connection States: Refresh : 759 ms
TreeView.LoadConnectionList...
    BeginUpdate...
        LoadConnectionInTreeNode : 64 ms
        PreCreateGroups : 10 ms - Run count : 1
    BeginUpdate : 104 ms
TreeView.LoadConnectionList : 104 ms
PrivateConnectionManager.Refresh...
    LoadConnections [Devolutions Hub Business : Devolutions Hub Business - User Vault] - [User : User] - ReadOnly - 64-bit : 1301 ms
PrivateConnectionManager.Refresh : 1301 ms

Thread : 3
----------------------------------------
3 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 303 ms

Thread : 14
----------------------------------------
14 - Sync to Offline - Devolutions Hub Business - _RDM_ : 1 ms - Count : 1
14 - Sync to Offline - Devolutions Hub Business - _RDM_ - [End batch] : 129 ms
14 - Sync to Offline - Devolutions Hub Business - _RDM_ : 0 ms - Count : 1
14 - Sync to Offline - Devolutions Hub Business - _RDM_ : 0 ms - Count : 1501
14 - Sync to Offline - Devolutions Hub Business - _RDM_ - [End batch] : 100 ms

Thread : 16
----------------------------------------
16 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 444 ms

Thread : 20
----------------------------------------
20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 345 ms

Thread : 22
----------------------------------------
22 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 379 ms

Thread : 24
----------------------------------------
24 - OfflineManager.Save - Context - _RDM_...
24 -     SaveSecurityInfo...
24 -         36a0c311-6f10-4588-97cf-213cd3eb56e1
24 -     SaveSecurityInfo : 0 ms
24 - OfflineManager.Save - Context - _RDM_ : 2 ms
24 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 391 ms

Thread : 25
----------------------------------------
25 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 419 ms
25 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 318 ms

Thread : 29
----------------------------------------
29 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 467 ms

Thread : 30
----------------------------------------
30 - OfflineManager.Save - User : 1 ms
30 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 373 ms

Thread : 38
----------------------------------------
38 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 397 ms
38 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 487 ms

Thread : 39
----------------------------------------
39 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 345 ms

Thread : 40
----------------------------------------
40 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 322 ms
40 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 487 ms

Thread : 41
----------------------------------------
41 - OfflineManager.Save - User...
41 -     Expiration : 2 ms
41 - OfflineManager.Save - User : 4 ms
41 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 374 ms

Thread : 43
----------------------------------------
43 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 318 ms

Thread : 45
----------------------------------------
45 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 424 ms
45 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 426 ms

Thread : 47
----------------------------------------
47 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 382 ms
47 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 404 ms

Thread : 48
----------------------------------------
48 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 375 ms
48 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 420 ms

We don't have 3000, we have 2000.

Anyway, I have divided it into 2 of 1000 and it is still a lot slower than it was with SQL.

Hello, is there any news on this issue?

Do you need more logs from us?

The slowness occurs both modifying or creating entries in RDM and Workspace, if that helps.

Ok, thank you very much, we are waiting for you.

This is the log when creating a test entry:

Main thread (UI)
----------------------------------------
ActionManager.RefreshConnections...
    RefreshConnections...
        LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit...
            HasSecurityChanged : 92 ms
            Reload: False - HasSecurityChanged: False - HasChanged: False
            Load connection overrides...
                Reload : 15 ms
            Load connection overrides : 15 ms
            LoadConnections [Devolutions Hub Business : Devolutions Hub Business - Global Vault] - [Global] - ReadOnly - 64-bit : 73 ms
            FavoriteManager.LoadFolders : 83 ms
        LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit : 363 ms
        LoadConnectionImages : 170 ms
    RefreshConnections : 535 ms
    Connection States: Refresh : 588 ms
    TreeView.LoadConnectionList...
        BeginUpdate...
            LoadConnectionInTreeNode : 96 ms
            PreCreateGroups : 11 ms - Run count : 1
        BeginUpdate : 141 ms
    TreeView.LoadConnectionList : 141 ms
    PrivateConnectionManager.Refresh...
        LoadConnections [Devolutions Hub Business : Devolutions Hub Business - User Vault] - [User : User] - ReadOnly - 64-bit : 779 ms
    PrivateConnectionManager.Refresh : 779 ms
    PrivateConnectionManager.Refresh - LoadConnectionImages...
        LoadConnectionImages : 124 ms
    PrivateConnectionManager.Refresh - LoadConnectionImages : 124 ms
ActionManager.RefreshConnections : 2682 ms
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
ConnectionHostViewController.RegisterDescriptors : 107 ms
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving sensitive from string
Hub Data Source - Resolving password for connection TEST
Hub Data Source - Saving connection TEST
RefreshConnections...
    LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit...
        HasSecurityChanged : 76 ms
        Reload: False - HasSecurityChanged: False - HasChanged: True
        LoadConnectionsFromDataSource...
            LoadDataSourceSettings : 459 ms
Hub Data Source - Resolving sensitives for connection Mis credenciales personales
Hub Data Source - Resolving password for connection Mis credenciales personales
Hub Data Source - Resolving sensitives for connection Mis credenciales personales
Hub Data Source - Resolving password for connection Mis credenciales personales
Hub Data Source - Resolving sensitives for connection Cuenta privilegiada
Hub Data Source - Resolving password for connection Cuenta privilegiada
Hub Data Source - Resolving sensitives for connection Cuenta privilegiada
Hub Data Source - Resolving password for connection Cuenta privilegiada
Hub Data Source - Resolving sensitives for connection Mi clave SSH personal
Hub Data Source - Resolving password for connection Mi clave SSH personal
Hub Data Source - Resolving sensitives for connection Mi clave SSH personal
Hub Data Source - Resolving password for connection Mi clave SSH personal
            GetConnections...
                HB -> GetConnections : 1940 ms
                Engine.Clear - ClearRoot : 0 ms
            GetConnections : 2001 ms
            DoMergeConnections - ReadOnly...
                Loop...
                    Initialize : 2 ms
                    Migrate Connection : 1 ms
                Loop : 21 ms
            DoMergeConnections - ReadOnly : 23 ms
        LoadConnectionsFromDataSource : 2956 ms
        Load connection overrides...
            Reload : 6 ms
        Load connection overrides : 6 ms
        LoadConnections [Devolutions Hub Business : Devolutions Hub Business - Global Vault] - [Global] - ReadOnly - 64-bit : 1606 ms
        FavoriteManager.LoadFolders : 966 ms
    LoadConnections UI - [Devolutions Hub Business : Devolutions Hub Business] - [_RDM_] - ReadOnly - 64-bit : 6653 ms
    LoadConnectionImages : 158 ms
RefreshConnections : 6813 ms
Connection States: Refresh : 1635 ms
TreeView.LoadConnectionList...
    BeginUpdate...
        LoadConnectionInTreeNode : 100 ms
        PreCreateGroups : 11 ms - Run count : 1
    BeginUpdate : 150 ms
TreeView.LoadConnectionList : 150 ms
PrivateConnectionManager.Refresh...
    LoadConnections [Devolutions Hub Business : Devolutions Hub Business - User Vault] - [User : Juan Pedro Cegarra] - ReadOnly - 64-bit : 969 ms
PrivateConnectionManager.Refresh : 969 ms

Thread : 8
----------------------------------------
8 - OfflineManager.Save - Context - _RDM_...
8 -     DataSourceSettings : 1 ms
8 -     SaveSecurityInfo...
8 -         36a0c311-6f10-4588-97cf-213cd3eb56e1
8 -     SaveSecurityInfo : 1 ms
8 -     Repository : 3 ms
8 -     Expiration : 1 ms
8 - OfflineManager.Save - Context - _RDM_ : 7 ms

Thread : 12
----------------------------------------
12 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 502 ms
12 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 310 ms

Thread : 13
----------------------------------------
13 - Sync to Offline - Devolutions Hub Business - User Vault - Juan Pedro Cegarra : 1 ms - Count : 1
13 - Sync to Offline - Devolutions Hub Business - User Vault - Juan Pedro Cegarra : 0 ms - Count : 293
13 - Sync to Offline - Devolutions Hub Business - User Vault - Juan Pedro Cegarra - [End batch] : 30 ms
13 - Sync to Offline - Devolutions Hub Business - _RDM_ : 1 ms - Count : 1
13 - Sync to Offline - Devolutions Hub Business - _RDM_ - [End batch] : 181 ms
13 - Sync to Offline - Devolutions Hub Business - _RDM_ : 0 ms - Count : 1
13 - Sync to Offline - Devolutions Hub Business - _RDM_ : 0 ms - Count : 2235
13 - Sync to Offline - Devolutions Hub Business - _RDM_ - [End batch] : 144 ms

Thread : 16
----------------------------------------
16 - OfflineManager.Save - Juan Pedro Cegarra...
16 -     Expiration : 2 ms
16 - OfflineManager.Save - Juan Pedro Cegarra : 23 ms

Thread : 20
----------------------------------------
20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 503 ms
20 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 505 ms

Thread : 22
----------------------------------------
22 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 375 ms

Thread : 26
----------------------------------------
26 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 591 ms
26 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 347 ms

Thread : 39
----------------------------------------
39 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 569 ms

Thread : 40
----------------------------------------
40 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 444 ms

Thread : 41
----------------------------------------
41 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 536 ms

Thread : 42
----------------------------------------
42 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 595 ms
42 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 429 ms

Thread : 44
----------------------------------------
44 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 591 ms

Thread : 46
----------------------------------------
46 - OfflineManager.Save - Context - _RDM_...
46 -     SaveSecurityInfo...
46 -         36a0c311-6f10-4588-97cf-213cd3eb56e1
46 -     SaveSecurityInfo : 5 ms
46 - OfflineManager.Save - Context - _RDM_ : 6 ms

Thread : 51
----------------------------------------
51 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 517 ms

Thread : 56
----------------------------------------
56 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 447 ms

Thread : 58
----------------------------------------
58 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 434 ms

Thread : 59
----------------------------------------
59 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 383 ms

Thread : 60
----------------------------------------
60 - RootDashboardOverviewManager.LoadRootDashboardOverViewAsync - Full Load : 504 ms

Version: 2025.1.13.3

It happens in all the Vaults, although it is true that in the biggest one it takes some seconds more.

The biggest vault has 2027 entries.

We have the problem that several times a day we are asked to re-authorize the Remote Desktop Manager application with Devolutions Hub Business:

This message appears in RDM:

And the browser opens with this message to authorize:

We have configured our Remote Desktop Manager with Devolutions Hub Businesses data source and when we edit or create an entry the process is very slow. Before we had SQL and the process was instantaneous. Also the deletion is very slow.

We have a lot of movement of entries and it is very tedious to do it this way.

In case it helps, I did a clean install on a new MacBook and it worked correctly until I restarted the computer, at which point it started giving the same error.

Good morning,

when pasting a piece of code in a linux terminal, if the code has a special character like accent or ñ, if the character is in the last positions of the line, it does not make the line break.

Example to reproduce it:

SSH Terminal

open a text editor like vim

paste this text:

España
test

This is the result:

Good morning,

after the last update (2024.3.10.3) we have problems to visualize the “Dashboard” section of the connections.

Some of them look like this:

and others directly blank.

Devolution Send is only available in English and French, it would be nice if it was also available in Spanish.

Thank you, we look forward to the changes.

Thank you very much!

Good morning,

are you planning to implement Rest API for Devoluiton Hub?

I see that you have the option to create Application identities: https://docs.devolutions.net/hub/web-interface/administration/management/application-users/ but I only see the option to use it with the PowerShell module. It would be great news to have a Rest API for Devoluiton Hub.