Maxime Brousseau

Hello,

Thank you for reporting this issue. We’ll investigate and get back to you.

Best regards,

Hello,

Thank you for reporting this issue. We will investigate it.

Best regards,

Hello,

Thank you for reporting this. We’ll investigate the issue and get back to you.

Best regards,

Hello,

Thank you for reporting this issue. We were able to reproduce it and will investigate the cause and work on a fix.

Best regards,

Hello,

Thank you for reporting this issue. We understand that the startup time can be frustrating, especially when you only have one RDP connection configured.

The application supports many features and performs several initialization tasks at startup, which can impact launch time. That said, we will open a ticket to investigate the startup performance and see where we can make improvements.

Best regards,

Hello,

Thank you for the screenshot of the version history.

What do you mean by "whether this entry was originally created"? What entry?

Do you have an entry named "Devolutions Account Validation" in your Hub personal? Based on the error message you provided, this entry appears to be involved in the issue. If such an entry exists, could you tell us its entry type and provide any additional non-sensitive information about it?

Also, the Health Check button is not available on the Devolutions Force website. It is available from your Devolutions Hub web portal. If you locate the Devolutions Account Validation entry there, you should be able to run a Health Check on it and share the results with us.

Best regards,

Hello,

After further investigation, the issue appears to be related to your Devolutions Account Validation entry.

Do you remember whether this entry was originally created in RDM Android, RDM Windows, or through the web interface?

As a first troubleshooting step, could you run a Health Check on this entry from the web interface and let us know if any issues are reported?

Best regards,

Hello,

Thank you for the additional information.

Are you experiencing the same issue when accessing your Hub Personal (Devolutions Cloud) through a web browser?

Could you also send us the update history from RDM Android? This information may help us reproduce and investigate the issue. You can find it by opening the About page in the application and tapping Update History.

If you need to take screenshots within the RDM Android app, you can temporarily disable screen capture protection by going to Settings → Security and Privacy → Protect data from screen capture.

Best regards,

Hello,

Thank you for reporting this issue, and I’m sorry for the inconvenience.

We are currently in the process of rolling out version 2026.2.0, but it is not yet available to all users. Could you please verify which version of Remote Desktop Manager you are using? You can find this information by opening the application and navigating to About.

Best regards,

Hello,

We have made some improvements to the S Pen in RDP sessions. Could you please update to the latest version (2026.1.1.2) and let us know if this resolves your issue?

Best regards,

Hello,

The fix has been released in version 2026.1.1.2.

Best regards,

Hello,

We have made some improvements to the S Pen in RDP sessions. Could you please update to the latest version (2026.1.2.2) and let us know if this resolves your issue?

Best regards,

Hello,

We added mouse support for SSH in our latest release.

Best regards,

Hello,

A fix for this issue is available in the latest release (2026.1.2.2).

Best regards,

Hi Ugo,

The latest iOS release (2026.1.2.2) fixes the issue with iCloud.

Best regards,

Hello Ugo,

We have identified the issue related to the iCloud data source, and a fix will be included in our next minor release.

Regarding the behavior where connections do not open automatically when clicked, this was changed in the latest version. You can revert to the previous behavior by going to Settings → Entries → Entry touch action and selecting “View or open”.

For the RDP accent issue, we were able to reproduce it on our end, and we are currently investigating a viable solution.

As for the issue where the top of the application overlaps with the system bar, we do not have a fix available yet, but it is on our radar.

Best regards,

Hello Ugo,

Thank you for reporting these issues. We will investigate each of them and get back to you as soon as we have an update.

Best regards,

Hello,

A fix is currently being released with version 2025.3.2.6. You should be able to update within the next few days.

Best regards,

Hello,

Thank you for reporting the issue. We are currently working on releasing a fix.

Best regards,

Hello,

Thank you for reaching out. At first glance, we don’t have a clear idea of where the issue might be coming from. We’ll try to reproduce the problem in a similar setup on our side to investigate further.

Once we have more information, we’ll get back to you with our findings.

Best regards,

Hello,

Thank you for confirming. I appreciate your follow-up.

Best regards,

Hello,

Thank you for reporting the issue. A fix is currently being tested, and if everything goes well, it will be available soon — we estimate within 2–3 days.

Best regards,

Hello,

A version containing the fix has been released: 2025.2.2.2.

Best regards,

Hello,

Versions containing the fix have been released on RDM Android and iOS.

Best regards,

Hello,

A version containing the fix has been released: 2025.2.2.2.

Best regards,