Remote desktop Android crash after delete Entry and restore backup
Hi during a test I noticed that the Android app remote desktop crashes in these modes:
1) Closed any instances of the app and App launch containing approximately 865 records
2) delete a Entry folder whit With approximately 500 internal records,
3) After delete I immediately try to import a previous password-protected RDM backup to a file on the device .rdm and created shortly before testing, but after select the file from explorer resource, the application immediately closes.
4) I relaunch it, perform the same operation (only restore backup. rdm) , and everything works perfectly.
The problem seems to only occur if I try to restore a .rdm backup immediately after performing a record delete operation.
Pixel 10 pro xl whit Android 16
Some Adroid Debug info :
10-25 10:40:01.471 2094 2094 E libbinder.IPCThreadState: Binder transaction failure. id: 377569573, BR_*: 29201, error: -28 (No space left on device) // personal note: it's wrong space there is plenty of it
10-25 10:40:01.471 2094 2094 E JavaBinder: !!! FAILED BINDER TRANSACTION !!! (parcel size = 659896)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: FATAL EXCEPTION: main
10-25 10:40:01.473 2094 2094 E AndroidRuntime: Process: com.devolutions.remotedesktopmanager, PID: 2094
10-25 10:40:01.473 2094 2094 E AndroidRuntime: java.lang.RuntimeException: android.os.TransactionTooLargeException: data parcel size 659896 bytes
10-25 10:40:01.473 2094 2094 E AndroidRuntime: Bundle stats:
10-25 10:40:01.473 2094 2094 E AndroidRuntime: CONNECTION_DELETE_INFOS [size=638644]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: android:viewHierarchyState [size=1776]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: android:views [size=1724]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.BundlableSavedStateRegistry.key [size=17640]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.internal.SavedStateHandlesProvider [size=1108]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: android:support:activity-result [size=2856]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: KEY_COMPONENT_ACTIVITY_REGISTERED_KEYS [size=2236]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: android:support:fragments [size=13304]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: fragment_b81b43ee-b0e7-4080-bc08-3dbe258e34d2 [size=6796]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: viewState [size=4416]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: registryState [size=1388]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.BundlableSavedStateRegistry.key [size=1260]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.internal.SavedStateHandlesProvider [size=1128]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: fragment_55299676-9306-457f-a581-eb1d9580a475 [size=2936]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: registryState [size=1072]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: fragment_a713235b-fe04-4720-81c4-22a0c4d52bbb [size=2636]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: registryState [size=1316]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.BundlableSavedStateRegistry.key [size=1188]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: androidx.lifecycle.internal.SavedStateHandlesProvider [size=1056]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: PersistableBundle stats:
10-25 10:40:01.473 2094 2094 E AndroidRuntime: [null]
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.app.servertransaction.PendingTransactionActions$StopInfo.run(PendingTransactionActions.java:146)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.Handler.handleCallback(Handler.java:1041)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.Handler.dispatchMessage(Handler.java:103)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.Looper.dispatchMessage(Looper.java:315)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.Looper.loopOnce(Looper.java:251)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.Looper.loop(Looper.java:349)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.app.ActivityThread.main(ActivityThread.java:9041)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at java.lang.reflect.Method.invoke(Native Method)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:593)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: Caused by: android.os.TransactionTooLargeException: data parcel size 659896 bytes
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.BinderProxy.transactNative(Native Method)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.os.BinderProxy.transact(BinderProxy.java:592)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.app.IActivityClientController$Stub$Proxy.activityStopped(IActivityClientController.java:1560)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.app.ActivityClient.activityStopped(ActivityClient.java:100)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: at android.app.servertransaction.PendingTransactionActions$StopInfo.run(PendingTransactionActions.java:135)
10-25 10:40:01.473 2094 2094 E AndroidRuntime: ... 9 more
Best regards
Hello,
Thank you for sending the crash details. This isn’t a storage issue it’s related to Android’s internal data limit. We’ve logged the issue and will investigate further.
We’ll follow up once we have more information.
Best regards,
Carl Marien
Hello,
We were able to reproduce the issue and have filed a bug report. I will keep you updated on any progress from our side.
Best regards,
Carl Marien
Hi any news on this? tks
Hello,
We have identified the issue, and a fix should be released soon.
We will notify you once the fix has been deployed.
Best Regards,
Frederick Simard
hi any info on this? regards
Hello,
The issue should be fixed. Could you please confirm that it is indeed working in the latest version?
Best regards,
Frederick Simard
Hello,
The issue should be fixed. Could you please confirm that it is indeed working in the latest version?
Best regards,
Frederick Simard
@Frederick Simard
On Pixel 10 Pro xl armv8a and Remote Desktop Manager for Android v2025.3.1.7 the problem persists... Regards
Hello,
Sorry, my mistake. The latest version is currently in incremental rollout, which means it might not be available to you yet (the new version is 2025.3.2.4). It should be available to you early next week.
Best Regards,
Frederick Simard
Hi issue is fixed on latest 2025.3.2.5 but the app icon seems to have disappeared on my android 16 pixel 10 pro xl
Screenshot_20251212-011744.png
Hello,
Thank you for reporting the issue. We are currently working on releasing a fix.
Best regards,
Maxime Brousseau
Hello,
A fix is currently being released with version 2025.3.2.6. You should be able to update within the next few days.
Best regards,
Maxime Brousseau