Jonathan Trépanier

The ability to change the inactivity logout time and toggle it on/off.

I use Remote Desktop Manager with my Devolution Hub Personal. It's really annoying to have to log in again every 30 minutes. Don't forget that in this case, the default browser is forced to open and takes center stage. This completely interrupts any work.

I ask you to give users the option to control this forced logout themselves.

Hi,

Thanks for reaching out. When you say you have to log in again, are you referring to the authorization screen where you are asked to "Authorize RDM"?

If that's the case, please follow these steps to suppress the prompt.

If instead you are going through the full sign-in process every 30 minutes, there shouldn't be an inactivity timeout set on Hub Personal. In that case, I would like to open a support ticket to investigate further.

Best regards,

Hello Sarah,

A fix was deployed an hour ago. I recommend restarting your provisioning to ensure that Azure and our identity service are properly synchronized.

If you continue to encounter issues, please let me know, we will open a support case to gather more detailed information and resolve the problem immediately.

Best regards,

Bonjour,

Nous avons réussi à identifier la cause de votre problème et allons déployer un correctif d'ici mercredi. Je vous suggère donc de redémarrer votre provisionnement ce mercredi le 18 Novembre.

Merci et bonne journée.

Hi,

We were able to find the cause of your issue, we will release an update next week that will resolve your provisioning related problems.

Best regards,

Bonjour.

Nous travaillons actuellement sur l'amélioration du processus de provisionnement afin d'offrir une meilleure expérience à nos utilisateurs.

Dans un premier temps, nous vous invitons à redémarrer le provisionnement dans Azure pour voir si cela résout le problème. Si les erreurs persistent après cette étape, nous ouvrirons un billet de support pour vous assister davantage.

Par ailleurs, si vous avez un message d'erreur accompagné du code d'erreur SystemForCrossDomainIdentityManagementServerError, n'hésitez pas à nous le transmettre. Cela nous aidera à être plus précis dans la recherche de la cause du problème.

Bonne journée.

Hi,

You can use the "Provision on demand" function in your Enterprise App.

Select the group, and in the dropdown below, select the user.

Click Provision a the bottom of the page.

This will immediately provision the items to our identity server.

Best regards.

Hi,

Could you please try deleting your Hub Personal Datasource in RDM and then create it again?

See if the issue is still happening.

Hi,

Since the last Hub Business update, RDM version 2024.2.x is needed. If you're using an older version you will only have read only access within RDM.

Best regards,

Hi,

Since the last Hub Business update, RDM version 2024.2.x is needed. If you're using an older version you will only have read only access within RDM.

Best regards,

Bonjour,

Dans ce cas, je vous invite à contacter notre support pour que nous puissions vous demander plus d'informations et identifier la cause.

Cordialement,

Bonjour,

Pouvez-vous essayer en mode incognito? Si vous rencontrez encore des problèmes, veuillez contacter le support pour que nous puissions vous demander plus d'informations.

Merci.

Hello Joe,

I am the developer who worked on the encryption service and I want to thank you for your feedback on the setup process. I will ensure your feedback is forwarded to our documentation team for inclusion in the official documentation.

To answer your questions:

Is there any data stored in the encryption service running in Azure, and if so should it be backed up?

• No data is stored within the encryption service itself, eliminating the need for backups specific to this service.

Is there any cost estimation available for running this service depending on number of users?

• The encryption service runs on a B1 Service Plan within the App Service Basic plan. Pricing varies by region. For example, in the East US, the cost is $0.017/hour or $12.41/month, and in France, it's $0.018/hour or $13.14/month. You can find the pricing for your specific region here: https://azure.microsoft.com/en-us/pricing/details/app-service/linux/. The pricing is not affected by the number of users.

Users who had previously authenticated without the Encyrption service in place, have to login hub, then logoff, then login again before they see the option to reuse SSO and skip future prompts for native devolutions auth.

• This side effect is caused by the OAuth flow and private key decryption processes being slightly different when using the encryption service. Since these users had an active session logged in, they were still using the flow without the encryption service. (They had to use their Devolutions account password or Workspace's app to decrypt and access Devolutions Hub.)

Opening a new browser tab, does not seem to inherit prior authentication. For example, if launch Edge in private mode, goto hub website and authenticate with SSO, the open a new tab and goto hub website, get reprompted to authenticate. Conversly if I login to a Microsoft website like https://portal.office.com, opening a new tab and going to the same site, it doesnt prompt for auth

• This behavior is caused by the "force prompt login" option. This forces the authorization server to require user interaction for each login attempt, disregarding any existing session. For SSO users, it means logging into their provider, and for Devolutions accounts, it means validating using MFA or, if MFA is not set up, entering their password again. With this option enabled, it is the expected behavior to receive a login prompt each time you try to connect from another tab. Since you have "enforce MFA" enabled and an "inactivity logout time" set up, I would suggest trying to disable the "force prompt login" to see if it matches the behavior you expect. You can always re-enable the option afterward if you prefer the original behavior.

Kind regards.

We have created a ticket to make the Wayk connection non-blocking and remove the current modal dialog, which should allow the launching of sessions in parallel without having to wait for the previous one to complete.

Is there any update on this issue?

Hi, it is still a work in progress. I will soon be at 100% on this task.

Hi.

This feature is possible, it will be added soon!

Regards.

If is an issue with the display, I'd really like to identify it so at least I can remediate it. If it's Wayk Now embedded, obviously you can just give this go to the RDM and/or WN teams to remediate as priorities allow.

So far, I'm not looking into a display issue. I found a leak in Wayk Now embedded sessions of GDI (Graphics Device Interface) handle, which is used to represent graphical objects and output them to your screen, that may be the root cause of your crash. I am able to force the leak by triggering a resize but it can also be happening somewhere else in the code.

Right now I'm trying to find the source of the leak to come up with a fix.

Meanwhile, you can try to raise the value of this registry key :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota

The default value is 10000 and max value is 65536 in decimal base. (you might need to reboot your pc for changes to be applied)

It will not fix the issue but might help you extend the time between crashes.

Hi Casey.

It looks like the issue is caused by either the display or a general issue in Wayk Now embedded implementation.

Are the logs showing the same exception? If not, can you paste them here please.

Regards,

Hi Casey.

Since the crash reappeared, I will try to reproduce what you experienced to come up with a fix.

Thank you for your help narrowing down the source of your issue and I am sorry for the inconveniences.

I will keep you posted when the fix will be ready.

Regards,

Hi Casey.

Since Wayk Now embedded is working fine for you right now, can I ask you to take a screenshot of your screens layout next time you experience a crash?

It would help us narrow down the cause of your problem since there seems to be a correlation between your issue and your screens.

Regards,

Thank you.

I will try to reproduce your issue and come up with a fix as soon as possible.

I will keep you posted on this thread.

Regards,

Hi Casey.

I would like to know how many screens are connected to your Wayk Now server and if the crash can be due to a change of screen or resolution.

Also, is there any high dpi screen connected to either the client or server?

Regards,

Hi Min,

You will be able to have a dockable floating chat window in the first release of 2020.2 of RDM Windows.

Regards