User Groups- Sync changes from Active Directory
I've looked through the documentation and I cannot seem to find information on a sync interval for additions to user groups, or how to sync immediately.
For example, one user joined a different team with different permissions. We added him to the group in Active Directory needed for accessing specific items in Devolutions. It's been almost 24 hours and I still do not see the group marked in his account in devolutions. Is there a way to force the sync up from Active Directory to Devolutions Hub?
All Comments (5)
Hi,
You can use the "Provision on demand" function in your Enterprise App.
Select the group, and in the dropdown below, select the user.
Click Provision a the bottom of the page.
This will immediately provision the items to our identity server.
Best regards.
Jonathan Trépanier
Unfortunately this did not correct the issue and I received the below error: 
f8eddea1-9648-428c-b7cb-1b58bd77d77c.png
Hi,
We were able to find the cause of your issue, we will release an update next week that will resolve your provisioning related problems.
Best regards,
Jonathan Trépanier
Hello Jonathan,
Thank you. Can you please provide an ETA to the release and what version this will be corrected in? At this time the issue is persisting. Thanks.
- Sarah Blum
Hello Sarah,
A fix was deployed an hour ago. I recommend restarting your provisioning to ensure that Azure and our identity service are properly synchronized.
If you continue to encounter issues, please let me know, we will open a support case to gather more detailed information and resolve the problem immediately.
Best regards,
Jonathan Trépanier