I'm experiencing an issue where, after a period of time connected to a session with Wayk Now embedded, RDM will lock up then crash. I have not observed this to happen using an RDP session or using Wayk Now by itself. Since I do not see others reporting it, I assume it's a problem with my configuration and/or hardware and would like help identifying it if possible
I set RDM and the integrated Wayk log levels to max. The Wayk Now logs return no errors.
Event viewer shows the following errors:
Event ID: 1026 Source: .NET Runtime Application: RemoteDesktopManager64.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentNullException at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateCompatibleDIB(IntPtr, IntPtr, Int32, Int32, IntPtr ByRef) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateBuffer(IntPtr, Int32, Int32, Int32, Int32) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBuffer(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBufferInTempManager(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.Allocate(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Internal.DXLayeredWindowEx.DrawToBackBuffer(IntPtr) at DevExpress.Utils.Internal.DXLayeredWindowEx.UpdateLayeredWindowCore(System.Action`1<IntPtr>) at DevExpress.Utils.FormShadow.ShadowWindow.RenderShadowWindow(Boolean) at DevExpress.Utils.FormShadow.FormShadow.ActiveStateChanged(Boolean) at DevExpress.Utils.FormShadow.FormShadow.HwndSourceHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at DevExpress.Utils.FormShadow.FormShadowHookController.InternalPreFilterMessage(Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr) at DevExpress.Utils.Win.Hook.HookManager.InternalPreFilterMessage(DevExpress.Utils.Win.Hook.HookInfo, Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr) at DevExpress.Utils.Win.Hook.HookManager.WndHook(Int32, IntPtr, IntPtr) --------------------------------------------------------------------------------------------------------------------------------- Event ID: 1000 Source: Application Error Faulting application name: RemoteDesktopManager64.exe, version: 2020.1.20.0, time stamp: 0x5e8dc4d9 Faulting module name: KERNELBASE.dll, version: 10.0.18362.778, time stamp: 0xafa78a6a Exception code: 0xe0434352 Fault offset: 0x000000000003a799 Faulting process id: 0x8294 Faulting application start time: 0x01d6286e360eae68 Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 0b2da10f-d070-4aca-8253-53fe3c663fcd Faulting package full name: Faulting package-relative application ID:
RDM's own log file nearly matches Event Viewer, but does additionally identify an 'hdc' parameter:
[12-May-20 09:09:19]ERROR SILENT System.ArgumentNullException: Value cannot be null. Parameter name: hdc at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateCompatibleDIB(IntPtr hdc, IntPtr hpal, Int32 ulWidth, Int32 ulHeight, IntPtr& ppvBits) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateBuffer(IntPtr src, Int32 offsetX, Int32 offsetY, Int32 width, Int32 height) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBuffer(Graphics targetGraphics, IntPtr targetDC, Rectangle targetRectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBufferInTempManager(Graphics targetGraphics, IntPtr targetDC, Rectangle targetRectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.Allocate(Graphics targetGraphics, IntPtr targetDC, Rectangle targetRectangle) at DevExpress.Utils.Internal.DXLayeredWindowEx.DrawToBackBuffer(IntPtr backBufferDC) at DevExpress.Utils.Internal.DXLayeredWindowEx.UpdateLayeredWindowCore(Action`1 updateBackBufferCallback) at DevExpress.Utils.FormShadow.ShadowWindow.RenderShadowWindow(Boolean delayWhileMove) at DevExpress.Utils.FormShadow.FormShadow.ActiveStateChanged(Boolean active) at DevExpress.Utils.FormShadow.FormShadow.HwndSourceHook(IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at DevExpress.Utils.FormShadow.FormShadowHookController.InternalPreFilterMessage(Int32 Msg, Control wnd, IntPtr HWnd, IntPtr WParam, IntPtr LParam) at DevExpress.Utils.Win.Hook.HookManager.InternalPreFilterMessage(HookInfo hInfo, Int32 Msg, Control wnd, IntPtr HWnd, IntPtr WParam, IntPtr LParam) at DevExpress.Utils.Win.Hook.HookManager.WndHook(Int32 ncode, IntPtr wParam, IntPtr lParam)
For context, since it may be related to the graphics API, this system is running an Intel i7-7700 and a Nvidia GTX 1080. All drivers, applications, and Windows up-to-date. I am also running Sophos Enterprise, but RDM was exempted from any actions for the sake of eliminating that as a problem with this.
Any ideas what could be wrong here?
Hi Casey.
I would like to know how many screens are connected to your Wayk Now server and if the crash can be due to a change of screen or resolution.
Also, is there any high dpi screen connected to either the client or server?
Regards,
Jonathan Trépanier
Hi Casey.
I would like to know how many screens are connected to your Wayk Now server and if the crash can be due to a change of screen or resolution.
Also, is there any high dpi screen connected to either the client or server?
Host/server is using a single 4K monitor manually set to 1440p; Client (where the crash occurs) is using 1440p UWQHD and 1440p WQHD screens.
The reason for the 1440p resolution on the host/server is because, frankly, Wayk Now has absolutely garbage image output scaling that turns the image quality to pixelated mud on the client if I resize a 1080p Wayk Now session window from the host/server to fit a 1440p monitor on the client. That's unrelated, obviously lol.
That said, no resolution changes are occurring to the best of my knowledge.
Thank you.
I will try to reproduce your issue and come up with a fix as soon as possible.
I will keep you posted on this thread.
Regards,
Jonathan Trépanier
Thank you.
I will try to reproduce your issue and come up with a fix as soon as possible.
I will keep you posted on this thread.
So, I think I can help with that since I realised this statement...
That said, no resolution changes are occurring to the best of my knowledge.
...was not accurate.
Note: This is all client-side. The host/server sees no changes to resolution.
So, the client computer where the crash occurs has two monitors, as I said. Both are connected via DisplayPort. There is a third, otherwise completely unrelated, computer in this equation that is hooked up to the client's second monitor via HDMI. Should I switch inputs to that system, the DisplayPort topography on client computer will then "disconnect" the DisplayPort connection and trigger a desktop resize (a.k.a. resolution change).
As I've been working for hours now without a crash, I realized I've had the monitor switched to that third machine this whole time (in other words, the client computer's second monitor has been "disconnected").
To summarize, I see two potential links here:
This is entirely anecdotal and could very well be coincidence, but it's better to give you too much information than too little.
Hi Casey.
Since Wayk Now embedded is working fine for you right now, can I ask you to take a screenshot of your screens layout next time you experience a crash?
It would help us narrow down the cause of your problem since there seems to be a correlation between your issue and your screens.
Regards,
Jonathan Trépanier
Alright, it's back. I grabbed a screen shot once RDM hung but right before it actually crashed.
For additional info:
While I'm obscured a lot here, applications that may have some impact:
Let me know if you need help deciphering anything.
WindowsDesktopLayout.png
Hi Casey.
Since the crash reappeared, I will try to reproduce what you experienced to come up with a fix.
Thank you for your help narrowing down the source of your issue and I am sorry for the inconveniences.
I will keep you posted when the fix will be ready.
Regards,
Jonathan Trépanier
As an addendum that really confuses things more:
This morning, I've not had that second screen connected at all and have only RDM, RingCentral Classic web app, and Spotify running yet RDM has crashed twice in the last 90 minutes. Same errors as before. No resolution changes. Primary display is UWQHD (3440x1440), if that helps.
Hi Casey.
It looks like the issue is caused by either the display or a general issue in Wayk Now embedded implementation.
Are the logs showing the same exception? If not, can you paste them here please.
Regards,
Jonathan Trépanier
Are the logs showing the same exception? If not, can you paste them here please.
This log appears to be the same, but I didn't compared line-by-line:
Source: .NET Runtime Application: RemoteDesktopManager64.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentNullException at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateCompatibleDIB(IntPtr, IntPtr, Int32, Int32, IntPtr ByRef) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.CreateBuffer(IntPtr, Int32, Int32, Int32, Int32) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBuffer(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.AllocBufferInTempManager(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Drawing.XtraBufferedGraphicsContext.Allocate(System.Drawing.Graphics, IntPtr, System.Drawing.Rectangle) at DevExpress.Utils.Internal.DXLayeredWindowEx.DrawToBackBuffer(IntPtr) at DevExpress.Utils.Internal.DXLayeredWindowEx.UpdateLayeredWindowCore(System.Action`1<IntPtr>) at DevExpress.Utils.FormShadow.ShadowWindow.RenderShadowWindow(Boolean) at DevExpress.Utils.FormShadow.FormShadow.ActiveStateChanged(Boolean) at DevExpress.Utils.FormShadow.FormShadow.HwndSourceHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at DevExpress.Utils.FormShadow.FormShadowHookController.InternalPreFilterMessage(Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr) at DevExpress.Utils.Win.Hook.HookManager.InternalPreFilterMessage(DevExpress.Utils.Win.Hook.HookInfo, Int32, System.Windows.Forms.Control, IntPtr, IntPtr, IntPtr) at DevExpress.Utils.Win.Hook.HookManager.WndHook(Int32, IntPtr, IntPtr)
Although there are two of these now, slightly different:
Source: Application Error Faulting application name: RemoteDesktopManager64.exe, version: 2020.1.20.0, time stamp: 0x5e8dc4d9 Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3 Exception code: 0xe0434352 Fault offset: 0x000000000003a799 Faulting process id: 0x7a18 Faulting application start time: 0x01d629fc8c4c50f2 Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: c9a450bc-1587-4db8-bb4d-ad50c6650a04 Faulting package full name: Faulting package-relative application ID:
Second one:
Source: Application Error Faulting application name: RemoteDesktopManager64.exe, version: 2020.1.20.0, time stamp: 0x5e8dc4d9 Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0xb89efff3 Exception code: 0xc000041d Fault offset: 0x000000000003a799 Faulting process id: 0x7a18 Faulting application start time: 0x01d629fc8c4c50f2 Faulting application path: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager64.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 5a070701-b5eb-41c6-b425-69d218a89a9b Faulting package full name: Faulting package-relative application ID:
It looks like the issue is caused by either the display or a general issue in Wayk Now embedded implementation.
If is an issue with the display, I'd really like to identify it so at least I can remediate it. If it's Wayk Now embedded, obviously you can just give this go to the RDM and/or WN teams to remediate as priorities allow.
Other new tidbits to help that are non-standard about the monitor is that it is 100 Hz and does have a G-Sync (variable refresh) module, although that function only turns on for fullscreen apps. Not really sure that would be a factor since the refresh rate of the monitor would have no impact on drawing applications on the computer (flow goes the other direction, yeah?).
If is an issue with the display, I'd really like to identify it so at least I can remediate it. If it's Wayk Now embedded, obviously you can just give this go to the RDM and/or WN teams to remediate as priorities allow.
So far, I'm not looking into a display issue. I found a leak in Wayk Now embedded sessions of GDI (Graphics Device Interface) handle, which is used to represent graphical objects and output them to your screen, that may be the root cause of your crash. I am able to force the leak by triggering a resize but it can also be happening somewhere else in the code.
Right now I'm trying to find the source of the leak to come up with a fix.
Meanwhile, you can try to raise the value of this registry key :HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota
The default value is 10000 and max value is 65536 in decimal base. (you might need to reboot your pc for changes to be applied)
It will not fix the issue but might help you extend the time between crashes.
Jonathan Trépanier
The default value is 10000 and max value is 65536 in decimal base. (you might need to reboot your pc for changes to be applied)
If memory serves, '65535' is max value for decimal, but I'll change that for now while you work on the fix.
Since you seemed to have an idea the cause of the issue, I wasn't intending to post about any more crashes because we knew it'd happen eventually.
However, while it did take longer to crash, the recent crash did introduce some new errors, if that helps you at all:
Win32Exception - The current process has used all of its system allowance of handles for Window Manager objects at MS.Win32.SafeNativeMethods.SetTimer(HandleRef hWnd, Int32 nIDEvent, Int32 uElapse) at System.Windows.Threading.Dispatcher.SetWin32Timer(Int32 dueTimeInTicks) at System.Windows.Threading.Dispatcher.UpdateWin32TimerFromDispatcherThread(Object unused) at System.Windows.Threading.Dispatcher.AddTimer(DispatcherTimer timer) at System.Windows.Threading.DispatcherTimer.Restart() at System.Windows.Threading.DispatcherTimer.Start() at System.Windows.Threading.DispatcherTimer.set_IsEnabled(Boolean value) at System.Windows.Input.InputManager.InvalidateInputDevices() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at Devolutions.RemoteDesktopManager.Program.Main(String[] args)
This one is especially long-winded:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at Devolutions.RemoteDesktopManager.Forms.FrmMainDocumentManager.get_Documents()
at Devolutions.RemoteDesktopManager.Business.Connectors.Results.EmbededConnectionResult.get_Container()
at Devolutions.RemoteDesktopManager.Business.Connectors.Results.EmbededConnectionResult.get_IsClosed()
at Devolutions.RemoteDesktopManager.Managers.OpenedConnectionManager.UpdateOpenedConnections()
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
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ShellBrowser
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Devolutions.Analytics
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System.Management
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Microsoft.IdentityModel.Clients.ActiveDirectory
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System.Runtime.Remoting
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System.Data.Linq
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DevExpress.XtraNavBar.v19.2
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DevExpress.XtraLayout.v19.2
Assembly Version: 19.2.6.0
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Accessibility
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WindowsBase
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Newtonsoft.Json
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XenServer
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UIAutomationClient
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Interop.MSTSCLib
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System.Web
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Devolutions.IdentityModel
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Devolutions.Cloud.ApiWrapper
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System.Net.Http
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IdentityModel
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System.Numerics
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System.Runtime.Serialization
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System.ServiceModel
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System.IdentityModel.Tokens.Jwt
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Microsoft.IdentityModel.Tokens
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Microsoft.IdentityModel.Logging
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Microsoft.IdentityModel.JsonWebTokens
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Keen
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Microsoft.CSharp
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System.Dynamic
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Microsoft.GeneratedCode
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Microsoft.GeneratedCode
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Microsoft.mshtml
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ActiproSoftware.SyntaxEditor.WinForms
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ActiproSoftware.Shared.WinForms
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Itenso
Assembly Version: 1.3.0.0
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Devolutions.LastPassManagement
Assembly Version: 2020.1.20.0
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PresentationFramework
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PresentationCore
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System.Xaml
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PresentationFramework.Aero2
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WindowsFormsIntegration
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Devolutions.Wayk.Native.Windows
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System.Runtime
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RestSharp
Assembly Version: 106.0.0.0
Win32 Version: 106.10.1.0
CodeBase: file:///C:/Program%20Files%20(x86)/Devolutions/Remote%20Desktop%20Manager/RestSharp.DLL
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UIAutomationTypes
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UIAutomationProvider
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System.Text.Encoding
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AxInterop.MSTSCLib
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Microsoft.GeneratedCode
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CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
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System.Data.SQLite
Assembly Version: 1.0.85.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Devolutions/Remote%20Desktop%20Manager/System.Data.SQLite.DLL
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System.Transactions
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System.EnterpriseServices
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MySqlConnector
Assembly Version: 0.62.0.0
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CodeBase: file:///C:/Program%20Files%20(x86)/Devolutions/Remote%20Desktop%20Manager/MySqlConnector.DLL
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************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.