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I setup our company vault and invited a second user to it. The first welcome email provides the master key, but doesn't give the url - just a 'click here' type link. Right after that the I received the actual new account email which took me to cloud.devolutions.net after authentication. It took me a good bit of time to realize i needed to visit company.devolutions.app to access the vault. I assumed it would show up in the cloud portal somewhere the user had access to it.

If a user works with more than a couple of these or a company deploys multiple vaults for some reason it could get real messy. Displaying a little section on cloud.devolution.net with links to instances you have access to would be great improvement. It also gives the user a single portal to find all the information and what not they need.

Clock1 hr Forum Displaying vaults you have access to

Hello,

If the command line from Bomgar doesn't sent the password outside RDM, this may explain why inside RDM, the password is not send.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock2 hrs Forum Bomgar password

Hello,

A ticket has been assigned to our engineering department in order to see if they can find the cause of this issue. That being said, I am currently unable to replicate this issue in our test environment. If I am not mistaken, you are currently using a SQL Data Source, is that correct?

Also, I assume that performing a "Reset Layout" did not solve this issue?

Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock2 hrs Forum 2019.1.14 GUI issues

Hi,

For an RDM installation on a Windows 10 OS that already has Hyper-V enabled, if you try and install PowerCLi to get VMware Remote Console support for RDM, the PowerCLI installation will produce the following error:

PackageManagement\Install-Package : The following commands are already available on this system:'Export-VM,Get-Cluster,
Get-VM,Get-VMHost,Move-VM,New-Cluster,New-VM,Remove-Cluster,Remove-VM,Restart-VM,Set-VM,Set-VMHost,Start-VM,Stop-VM,Sus
pend-VM'. This module 'VMware.VimAutomation.Core' may override the existing commands. If you still want to install
this module 'VMware.VimAutomation.Core', use -AllowClobber parameter.



This is not an RDM issue but is due to the fact that Microsoft and VMware use the same commands. Given that this is RDM's methodology for a VMware remote console session, does Devolutions have any suggestions ? One of the posts in this thread https://communities.vmware.com/message/2786013#2786013 suggests a couple of workarounds but I'm not sure if this would help with RDM.

Clock2 hrs Forum VMware Remote Console / PowerCLI, Hyper-V on same system

Hello,

There's no variable that can be used to get an information in the Post Login feature.
What you can try, is to save the domain in the Information section of the session.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock2 hrs Forum Changing domain by using Web protocol handler

Also, I forgot to mention that we really appreciate your feedback! This forum section is the perfect place to post potential bugs. Do not hesitate to contact us again if anything else catches your eyes.



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock3 hrs Forum Importing Password Lists

ohuet'

Clock4 hrs Forum Microsoft account rdp login not work

Oh, RDM Free version 6.2.1.0 does not ave the general Advanced tab. This was included in the Free since the last beta. You can download it here: https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Free.Mac.6.2.2.0.dmg

With it, you should be able to change the option mentioned above.

Best regards,

Xavier Fortin

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Clock4 hrs Forum Microsoft account rdp login not work

Sent

Jean-Francois Dagenais wrote:

Hello,

I had a chat with our engineering department and we would need your schema to be able to troubleshoot your issue further.

To do so, go in File -> Data Sources -> Upgrade tab and press the Email Schema to Support button.
Let us know when it's done.

Best regards,

Clock5 hrs Forum [2019.1.14.0] Unable to save new server entries for MariaDB data source

Hello,

I have been able to reproduce this issue. A ticket has been assigned to our engineering department in order for them to take a look at this.
I will notify you as soon as I will have more information on that matter.

Best regards



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock5 hrs Forum Importing Password Lists

where

Clock5 hrs Forum Microsoft account rdp login not work

Hello,

Attached some more GUI issue:

  • If you select a folder in the navigation pane, the text for the actions are not visible (also no connections in the tab "Entries" will be displayed)
  • If you select a folder and navigate to the tab "Overview" a empty, white window are shown (the white one is very heavy in the dark theme wink )
Thanks!

image

image


Regards,
Min

Clock5 hrs Forum 2019.1.14 GUI issues

Hello,

It's not possible to share an entry between multiple repositories in Password Hub.

If a credential needs to be shared between several teams, maybe you can create a repository that all your teams have access to avoid duplicating the same credential entry over and over.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock6 hrs Forum 3 Teams - Best Practice to segment & share entries

Hi,

I'm having the same issue now. I'm not sure what the command line command is though RDM version 14.1.3.0 Bomgar 18.2.9 Bomgar Add-On 2.3.0.0. The command-line options gives me the same thing(username gets sent but not the password)

Clock6 hrs Forum Bomgar password

Thanks once again.

Clock6 hrs Forum Can't Edit (Add or Change) the TicketNumber field after the initial connection

Hello,


The issue is resolved and the fix is available in the latest RDM beta version 2019.1.14.
You can download it here : https://remotedesktopmanager.com/home/download#Beta

If you want to try that version, please note that this version requires a database upgrade. Please see the following online help page for more information about it.
https://help.remotedesktopmanager.com/database_upgrade.htm

Best regards,



Érica Poirier

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock7 hrs Forum Can't Edit (Add or Change) the TicketNumber field after the initial connection

Hallo Robert,

mithilfe der Devolutions Web Login Erweiterung ist das problemlos möglich.

Ich persönlich verwende dafür Google Chrome in der externen Anzeige - anbei findest du einen solchen Eintrag. Einfach nur den Host und die Anmeldeinformationen austauschen und die Sitzung sollte funktionieren.

Wichtig ist nur, dass du zuvor die Erweiterung installierst und die Kommunikation überprüfst. In den Einstellungen kannst du dann unter RDM => Aktionen die Optionen für das automatische Ausfüllen aktivieren

lg,
Min

Clock7 hrs Forum Automatischer Login bei vCenter FlexClient

Jean-Francois Dagenais wrote:

Hello,

We are currently working on a CLI for DPS, as you can see on our road map
https://blog.devolutions.net/2019/02/devolutions-2019-road-map

The CLI documentation should be available approximately at the same time as the CLI will be available.


Does CLI support using it from remote computers? REST API is available through HTTP(S)

The API documentation was available in past, as part of DPS web application. The maganement GUI still has menu item to open that URL. Isn't it possible to restore that documentation?

Meelis

Clock7 hrs Forum List of the Rest API endpoint

We have 3 teams. Each one currently has it's own keypass db, with two ore floating out there somewhere. Anytime a password is changed it needs updated in 5 different spots. We share certain entries across some teams, some entries are shared across team leadership others belong only to a single team.

Going to multiple vaults seems like the same path we are on, duplicate entries everywhere - is there a best practice or such on how this should be setup?

Clock7 hrs Forum 3 Teams - Best Practice to segment & share entries

I'm not sure if this is the right place to post potential bugs - or if it's even a bug in general. We use both keypass and lastpass. I've exported lists from both applications but when I try to import into password hub it returns an error stating the format isn't valid. Specifically with lastpass you don't have any options, it just exports the way it exports.

Want to help give some feedback and what not. If it's not here just tell me where.

Clock8 hrs Forum Importing Password Lists

Good morning, Jeff, and thanks for your response.!

Here we go:

* Remote Desktop Manager Enterprise Edition.
Version 14.1.3.0 64-bit
.NET Runtime: v4.0.30319
.Net Version: Version 4.7.2 or better (image is attached)

* Data source: SQL Azure

* Second image shows the sequence I follow:
- Right-click and use option 'Edit On Open Comment'
- Set Ticket# and Comment fields. Then OK.
- Refresh: only the On Open Comment field is set.

* Test performed using the RDP entry.

* Option (On Open Comment) is enabled for, at least, these Connection Types:
- AnyDesk (same results, Comment field OK but Ticket # field is not updated)
- Username/Password (same results)
- VPN - Microsoft VPN (same results)
- VNC (same results)
- RDP

Clock8 hrs Forum Can't Edit (Add or Change) the TicketNumber field after the initial connection

Guten Tag,

ist es mit dem RDM möglich, die Logindaten an die vCenter Startseite für den FlexClient zu übergeben? Wenn ja wie muss man die Einstellung vornehmen.

Danke

Clock8 hrs Forum Automatischer Login bei vCenter FlexClient

Hello,

I had a chat with our engineering department and we would need your schema to be able to troubleshoot your issue further.

To do so, go in File -> Data Sources -> Upgrade tab and press the Email Schema to Support button.
Let us know when it's done.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock8 hrs Forum [2019.1.14.0] Unable to save new server entries for MariaDB data source

Hi,

The natural behavior of RDM is to split username between the username part and the domain part as it is the way FreeRDP (the component used for embedded RDP sessions) expect this information to be passed to it. In the case where the username is actually something like an email address, and this split is not desired, you should change the "Username format" option to {User}. Here's where to find the setting:

UsernameFormat

Can you try this and tell us if this solved your issue?

Best regards,

Xavier Fortin

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Clock8 hrs Forum Microsoft account rdp login not work

Hello,

Let me verify with our engineering department and get back to you.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock8 hrs Forum [2019.1.14.0] Unable to save new server entries for MariaDB data source

here screenshot

Clock10 hrs Forum Microsoft account rdp login not work

rdm 6.2.1.0
just say disconnected

Clock10 hrs Forum Microsoft account rdp login not work

It's been months since I needed to add any new servers to my database, but I needed to do so last night and find I'm unable to create a new entries. I first tried to duplicate a current one and when that failed the same happened on a clean one.

I get the following error:

MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)


The database is then disconnected, but I run Test Host and Test Scheme, which both work and the database is reconnected.

Originally this happened with 2019.1.13.0 but this morning I got the update to 2019.1.14.0 which updated the database, so I hoped this would be fixed - it was not. The main log shows this:

[17/04/2019 07:03:08]ERROR SILENT System.Threading.ThreadAbortException: Thread was being aborted.
at System.Runtime.InteropServices.SafeHandle.InternalDispose()
at System.Threading.WaitHandle.Dispose(Boolean explicitDisposing)
at System.Threading.WaitHandle.Close()
at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.c36e11a71b2027cacbbca5f70b6ed33df()
[17/04/2019 07:03:08]ERROR SILENT System.Threading.ThreadAbortException: Thread was being aborted.
at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.c36e11a71b2027cacbbca5f70b6ed33df()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
[17/04/2019 22:22:19 - 2019.1.13.0 64-bit]ERROR MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)

[17/04/2019 22:23:18 - 2019.1.13.0 64-bit]ERROR MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)

[17/04/2019 22:24:45 - 2019.1.13.0 64-bit]ERROR MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)

[17/04/2019 22:29:15]INFO Upgrading database for data source 'MAGGIE' with version 277
[17/04/2019 22:30:14 - 2019.1.14.0 64-bit]ERROR MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)

[17/04/2019 22:31:15]ERROR SILENT System.Threading.ThreadAbortException: Thread was being aborted.
at System.Runtime.InteropServices.SafeHandle.InternalDispose()
at System.Threading.WaitHandle.Dispose(Boolean explicitDisposing)
at System.Threading.WaitHandle.Close()
at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.c36e11a71b2027cacbbca5f70b6ed33df()
[17/04/2019 22:31:15]ERROR SILENT System.Threading.ThreadAbortException: Thread was being aborted.
at Devolutions.RemoteDesktopManager.Business.HttpBrowserLinker.c36e11a71b2027cacbbca5f70b6ed33df()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
[18/04/2019 06:54:22 - 2019.1.14.0 64-bit]ERROR MySql.Data.MySqlClient.MySqlException (0x80004005): FUNCTION rdm.ROW_VERSION does not exist
at MySql.Data.MySqlClient.MySqlStream.ReadPacket()
at MySql.Data.MySqlClient.NativeDriver.GetResult(Int32& affectedRow, Int64& insertedId)
at MySql.Data.MySqlClient.Driver.NextResult(Int32 statementId, Boolean force)
at MySql.Data.MySqlClient.MySqlDataReader.NextResult()
at MySql.Data.MySqlClient.MySqlCommand.ExecuteReader(CommandBehavior behavior)
at MySql.Data.MySqlClient.MySqlCommand.ExecuteNonQuery()
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.ExecuteNonQuery(String sql, IDbTransaction dbTransaction, IDbDataParameter[] parameters, Int32 commandTimeout)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.InsertConnection(Connection connection, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnections(IEnumerable`1 connections, IDbTransaction dbTransaction, ISecurityProvider provider, Nullable`1 repositoryID)
at Devolutions.RemoteDesktopManager.Business.DataSources.DatabaseConnectionDataSource.SaveConnection(Connection connection)

I also have some diagnostic information but as it seems to contain sensitive information I'd rather not post it here.

Clock13 hrs Forum [2019.1.14.0] Unable to save new server entries for MariaDB data source

Hi Jeff,

well, to be honest, I don't know where it's being saved.. All I read was that I should be able to pass a custom Domain in an rdm:// URL, what I need to know is how that's being saved?

With this URL I'm trying to open an SSH session, I would like to use the domain passed in the Post Login feature.

So not sure how to answer your question..

Best regards,

Boudewijn

Clock13 hrs Forum Changing domain by using Web protocol handler

Hello,

We are currently working on a CLI for DPS, as you can see on our road map
https://blog.devolutions.net/2019/02/devolutions-2019-road-map

The CLI documentation should be available approximately at the same time as the CLI will be available.

Best regards,



Jeff Dagenais

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on Monday, April 22, 2019.

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Clock17 hrs Forum List of the Rest API endpoint