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The error I get is:
image

Something isn't adding up. If I connect the ssh tunnel session manually I get this:

image


That tells me that a socks proxy has been setup to listen on 127.0.0.1 on port 41813. If I configure Firefox to use that socks proxy listening on 127.0.0.1 port 41813 it works. I'm able to browse the internet via that SSH tunnel in Firefox. This tells me that the ssh-tunnel is up and that the socks proxy is working as expected.

Now if I click on an SSH-connection connection that is configured to use that ssh-tunnel another ssh-tunnel session is opened. Why would RDM open another socks proxy on 127.0.0.1 when it already has one open?

Are you saying that you're able to connect to an SSH session using that ssh-tunnel connection you have setup and working? The screenshot only shows that your ssh-tunnel session is opened. Can you actually connect to an SSH session through said tunnel?

Thanks

Clock8 mins Forum Create one "Jump host" and assign to multiple connections


When I disable the auto-go offline option, then try to open the system settings
I get a yes/no pop-up with:
"The data source is offline.
Do you want to connect in offline mode"

Yes: the data source goes offline, nothing else happens.
No: I get the pop-up "The data source is offline." (But the data source stays online)


The offline issue happens identically with colleagues as well.
Currently I'm the only admin, so I can't test the system settings elsewhere

Clock20 mins Forum Can't get offline R/W working and can't online an offline datasource

Hello,

Our engineering department just informed me that they recently updated the Chrome Embedded library.
This update will should be available in RDM 2019.1.35.

Once this version is released, could you please try it as a portable version and see if this issue still occur with ITGlue:
https://help.remotedesktopmanager.com/installation_portableusb.htm

Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock31 mins Forum Problem with ITGlue website in RDM

Bonjour,

Cela veut-il dire que le problème peut etre corrigé dans une autre version que la 13.6.7.0 ? Pouvez-vous me donner plus de détails.
Sachant que nous avons ce problème depuis la version 11 et qu'il est très certainement en lien avec Citrix.
Comme expliqué avant on pouvait contourner le problème en passant par le thème classique 7.0.
Aujourd'hui on ne peut pas laisser nos utilisateurs avec ce clignotement. Merci de votre aide.


Pour la partie powershell je vais faire un post sur le lien que vous m'avez donné.

Cordialement

Clock55 mins Forum RDM version 13.6.7

Bonjour,

j'ai installé localement un serveur de test DPS avec une base MSSQL dans la cadre d'un éventuel remplacement de notre serveur Keepass. La connexion avec un utilisateur du domaine fonctionne bien, l'import depuis un xml également ainsi qu'avec l'extension Chrome (pas testé firefox ni Edge).

En revanche lorsque je veux ajouter une entrée (telle qu'elle soit), une erreur se produit systématiquement.

WebException - Unable to connect to the remote server

at System.Net.HttpWebRequest.GetResponse()
at Devolutions.Server.Controllers.APIControllers.V2.BackendApiController.GetPwnedRangePassword(String hashPassword)
at Devolutions.Server.Controllers.APIControllers.V2.BackendApiController.SearchPwnedByRange(String hashPrefix)
at lambda_method(Closure , Object , Object[] )
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()

------------------------------------------

SocketException - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 104.18.206.87:443

at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

Je ne comprends pas d'où sort cette IP ?

Merci de votre aide

Clock59 mins Forum Impossible de rajouter des entrées sur l'interface Web DPS


Bonjour,

Votre vidéo m'a en effet permis d'apercevoir un clignement d'environ 1 seconde. Malheureusement, je ne crois pas qu'il y ait une configuration qui puisse être changée dans la version 13.6.7.0 pour le régler.

Pour ce qui est du forum que vous avez mentionné plus haut, nous sommes toujours en attente de la réponse du client : https://forum.devolutions.net/topic29947-problems-with-rdm-al-published-app-in-citrix.aspx

Pour ce qui est de votre seconde question, je vous recommanderais de consulter le lien suivant provenant de notre aide en ligne. Ce dernier peut être utilisé comme base pour débuter avec PowerShell dans RDM.
https://help.remotedesktopmanager.com/powershell_cmdlets.htm

Si vous avez plus de questions en lien avec PowerShell, veuillez écrire dans la section PowerShell de notre forum pour que notre communauté et nos experts puissent vous guider: https://forum.devolutions.net/forum42-remote-desktop-manager--powershell-repository.aspx

Cordialement,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock1 hr Forum RDM version 13.6.7


Hi David,

That option is only available with the deprecated SSH session. But thank you for the suggestion.

The new SSH session looks like this:
image

Regards

Clock1 hr Forum SSH shell - 'Ctrl + Arrow' to move cursor word-by-word

Hello,

There was an update of the third party. We've updated the component internally and it will be available RDM 2019.1.35.0.

One thing to note is that I don't know whether this will fix the issue or not, because I wasn't able to reproduce on 2019.1.30.0, as the login page didn't seem to have any issue, and we don't have an account with which to login. Please let us know once 2019.1.35.0 is out if it fixes the issue.

Regards,

Hubert Mireault

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Clock1 hr Forum http session https://console.hetzner.cloud/ broken

Hello,

The automatic update can be disabled with GPO, further information can be found at https://help.remotedesktopmanager.com/how_to_modify_the_group_policy.htm

That being said, I also recommend using Version Management which controls which version of RDM can connect to the data source. This feature can be found under System Settings > Applications > Version Management. As reference, you can find details at https://help.remotedesktopmanager.com/datasourcesettings_versionmanagement.htm

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock1 hr Forum After update to 2019.1.34.0 users can't access

Hello,

Many windows issues have been fixed in RDM 2019.x, could you please test our latest version?

Be careful if you are using a team data source, updating to RDM 2019.x requires a database update which could cause issues if the old version of RDM is used.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock1 hr Forum While working with RDM another window comes to foreground

Hello,

The SSH Gateway feature is different than using an SSH Jump host, I mean Gateway is an ssh feature itself. You need to install SSH Gateway on the server to be able to use it.


That being said, the configuration seems fine, have you any error message?

Is the Tunnel connect properly? You should see a window like

ssh+dynamic

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

signaturesignature

Clock1 hr Forum Create one "Jump host" and assign to multiple connections

Bonjour,

Merci de nous avoir fournit ce vidéo.

Je vais le consulter et vous revenir aussitot que je vais avoir plus d'informations a ce sujet.

Cordialement,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock1 hr Forum RDM version 13.6.7

Hello,

After a discussion with our engineering department, they pointed me toward an option that might help you with this issue.


Would it be possible for you to go under File -> Data Sources -> Select your Devolutions Online Drive Data Source -> Edit (pen) and check "Prompt for credentials" ?


Checking this option will allow you to be prompted for your credentials when you connect to your Devolutions Online Drive Data Source.

Best regards,



James Lafleur

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock1 hr Forum Cannot log in to multiple Devolutions Cloud Drive accounts at once?

Hello,

The issue is strange, it seems that RDM doesn't have good communication with Azure. Could you go in File > Data Source and edit the Azure data source, under Settings uncheck Auto go Offline.

auto+go+offline

That being said, is the issue also occurs for others of your colleagues?

Regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

signaturesignature

Clock1 hr Forum Can't get offline R/W working and can't online an offline datasource


is it possible to control the update settings through e.g. a group policy, with database settings or anything else?

Thanks!

Clock2 hrs Forum After update to 2019.1.34.0 users can't access

Hello Micheal,
I think there is an easy fix for you. Just go to the section File->Devolutions Account and uncheck Automatically sign-in at startup

We are working on the proxy problem.

Regards

David Hervieux

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Clock2 hrs Forum Unable to login to RDM Free or cloud.devolutions.com when proxy used

Hello Martin,

Instead of replacing putty exe by kitty, you could go to the Advanced tab of the Putty entry and replace the Application to Kitty

Putty+kitty

Is the option useful for you?

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

signaturesignature

Clock2 hrs Forum SSH shell - 'Ctrl + Arrow' to move cursor word-by-word

Thanks for the example! We'll work on adding this as well.

Regards,

Hubert Mireault

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Clock2 hrs Forum WinSCP: Define local + remote path


We are currently having the same issue even after following the steps above.

Running version 14.1.3.0.

Any updates?

Clock2 hrs Forum While working with RDM another window comes to foreground

Hello,

The logs has been transmitted to the engineering department.

Regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

signaturesignature

Clock2 hrs Forum Black screen when connecting to virtualized Mac via ARD


Just found out, that the password for the private key can also be passed via commandline, maybe that helps to fully implement WinSCP:


winscp.exe scp://USERNAME:PASSWORD@somehost.eu:22/var/log/ /privatekey=D:\PuTTY\KEYFILE.ppk -passphrase=PASSWORD /rawsettings LocalDirectory=%USERPROFILE%\Downloads

The underlined PASSWORD is for the PK, the other one for login without using PK...

Both can be filled, no issues there. Would be nice, if that will be fully implemented smile

Clock2 hrs Forum WinSCP: Define local + remote path

I will ask our dev to try the web site.

Regards

David Hervieux

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Clock2 hrs Forum http session https://console.hetzner.cloud/ broken

Hi,

As the other thread I assigned the forum to one of my colleague Gabriel.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock2 hrs Forum Launcher: When keeping host emtpy in entrym launcher gives "unknow exception"

Hi,

I assigned the forum to one of my colleague Gabriel. We will perform tests and we inform you soon.

Best regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock2 hrs Forum Launcher: Launcher session expired


Hi Mephisto,

Thanks for the information, we have roll back our version to .30 yesterday. We found the issue and are currently working on it.

Regards,



David Grandolfo

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on June 24 and July 1st, 2019.

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Clock3 hrs Forum After update to 2019.1.34.0 users can't access

Hi,

When you keep the host field in an entry empty and start the session, it gives "An unknown exception occured while initializing"
Its not a major issue, but it would be nice if it gives us an warning about the "host field" instead of an unknown exception.
(attached the screenshot)


Kind regards,


Hans Vos

Clock5 hrs Forum Launcher: When keeping host emtpy in entrym launcher gives "unknow exception"

James,
Thank you.
I found the serial number; didn't know that it was there.
All's working fine now.
Ger

Clock5 hrs Forum Cannot login to Devolutions for FREE Remote Desktop Manager

Hi,

When using the Launcher, if a sessions expires, it gives the user a 401 error.

A normal user dons't know what to do.
So please instead of resenting a 401 error, redirect the user to the login screen to login with the launcher again.

Kind regards,


Hans Vos

Clock5 hrs Forum Launcher: Launcher session expired

Hi,

When we use the "Web Login" for a internal website.
If shows us al the passwords for "ouddomain.local" instead of only the password from which the URL is present in the entry.
It would be nice if it shows the best match on top, and the additional credentials in a list below the top match.

Kind regards,

Hans Vos

Clock5 hrs Forum Web Login: Shows Multiple suggestions instead of only the correct one.

Hi,

When using YubiKey for example, the laucher ask login when starting the first session.
Afther filling in the username and password it ask for the YubiKey.

But you need to click in the input field to focus it and the yubikey code is displayed as text instead of as as password field.


I think it is faster to login if the autofocus is correct.


Kind regards,

Hans Vos

Clock5 hrs Forum Launcher: Two factor focus on input field