Christine Breault

Hello,

I am coordinating the documentation team here at Devolutions and we have opened tickets to address the missing documentation in this specific thread. We are working hard to have all the features documented and when some are missing, this is when your feedback it's important.

Thank your for pointing it to us.

We will get back in this thread when documentation will be ready.

Best regards,

You are welcome! Bye.

Hello Lawrence,

Could you go in File - Devolutions Account and clear this field:

If you are unable to try to register with the serial instead, I assume you are on the Free version. You can locate the free serial in your Devolutions account here: Free RDM serial

Let us know

Best regards,

You are welcome Andrej, glad it got resolved easily for you.

Have a nice day, bye!

You are welcome Carl, enjoy!

Hello,

Could you try to log using the Application password method instead? Here is the Application Passwords setup topic to know more.

Let us know

Best regards,

Hello Carl,

I believe you are looking for the classic view. Go to File - Preferences - User Interface and change the Ribbon for Classic. It will hide the part you are mentionning.

Best regards,

You are welcome and enjoy our latest application version!

Regards,

Hello,

Thank you for contacting us on that matter. Could you instead try to register with your Free RDM serial, it is located here in your account: Customer Portal.

Best regards,

Thank you for the test, I'm wandering if you have an old setting that might be interfering,

In the Properties of the Web Browser entry Description section, can you click on the 3 dots next to the box and send us the screenshot please?

Is Text selected?

If RTF is showing, try disabling the option in Administration - Vault Settings - Settings - Allow RTF description.

Best regards,

Good morning Karl,

Upgraded my version to latest and still showing crispy white in the description field text section.

Could you try a portable installation and see if you reproduce the issue please? Here are the steps:

1- Download the .zip file below:

https://remotedesktopmanager.com/home/thankyou/rdmbin

2- Create a new folder on your Desktop

3- Extract the content of the .zip file into the folder created at #2

4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe

5- Enter your current serial

6- Test the issue with a new entry

Let me know!

Best regards,

Hello,

Thank you for contacting us on that matter and providing the screenshot. I just tested it with Enterprise version 2021.2.15 and it with was showing in white text over dark background.

Could you tell me the version of RDM that you are using?

Might be worth a try to click on Reset layout in the Window tab also.

Let us know!

Best regards,

Welcome Cédric

Hello Cédric,

The only way would be to export your actual database in a .rdm format and then import it in a new SQL database you would have created in RDM.

You would also need to create the users and review all the administration settings (permissions) in the newly database.

Here is a topic to help you with the export/import: Data Migration

Best regards,

Hi Kevin,

No worries, I tried to give you a solution that would work but let me explain my understanding of our backup.

File Backup works a little different then Online Backup. Being that to be able to reload a File Backup, you need to actually create a new data source in your RDM without the backup section configured. When created going back in File - Import and importing the .rdm file from your computer.

When the data is loaded, you will be able to set your new backup location and delete the old data source from RDM.

Notice: If you import the .rdm backup file in your actual data source, it will duplicate the entries.

I just tested it in my latest install, and it work great.

Let me know

Excellent and thank you for the information!

In that case could you try a portable installation, it work for our other users with the same error. Here are the steps:

1- Download the .zip file below:

https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManagerFree.Bin.2021.2.16.0.zip

2- Create a new folder on your Desktop

3- Extract the content of the .zip file into the folder created at #2

4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree.exe

5- Enter your current serial

6- Configure it to connect to your data source.

Let me know

Hello,

Sorry to intervene in English and thank you for contacting us on that matter. Could you try using the Application password solution? Here is the topic: Application Password Setup

Best regards,

Glad to hear Kevin!

Have a nice weekend.

Thank you,

In that case could you do an export/import of your data source instead and see if this works:

1. In your original RDM, head to File - Export - Export Vault (.rdm)

2. Select the export options. It's critical to check the Include credentials option in order for the exported data to include the credentials

3. Save the .rdm file on your computer

4. In the other RDM application go to File - Import - Import (.rdm)

5. Select the .rdm file from your computer and click Ok.

Let me know

Hello,

Thank you for contacting us on that matter. I would need more information:

1. What version of RDM are you running?

2. Are you trying to import in the same RDM version as you previously used?

3. What type of data source are you using? Also is it the same as you used to have?

4. What is the size of the .rdm file?

Best regards,

Hello @erasmojmedina

The updated topic is now located here: Import Strategies and file format

Best regards,

You are welcome, enjoy :)

Hello,

Thank you for contacting us on that matter. Some entries need to be activated/added manually in Tools - Add-On Manager.

If you still do not see it, make sure it is available/check in File - Options - Types - Availability - VPN.

Best regards,

Hello Anthony,

Thank you for contacting us on that matter. What version of RDM are you using, also what type of data source? When you say you cannot copy more than one at a time, do you receive an error message?

Here is what I did on my side, I have selected multiple entries in my navigation pane, right click Clipboard - Copy, then selected another folder right click Clipboard - Paste.

Best regards,