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Hello,

Sorry to intervene in English and thank you for contacting us on that matter. Could you try using the Application password solution? Here is the topic: Application Password Setup

Best regards,

Sorry, but the error persists...

In that case could you try a portable installation, it work for our other users with the same error. Here are the steps:

1- Download the .zip file below:

https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManagerFree.Bin.2021.2.16.0.zip

2- Create a new folder on your Desktop

3- Extract the content of the .zip file into the folder created at #2

4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree.exe

5- Enter your current serial

6- Configure it to connect to your data source.

Let me know

Thanks for your help! The problem was in third-party software that blocked the remote desktop manager

Excellent and thank you for the information!