Sayed channoufi

Hi @Sayed channoufi ,

thanks for the info. It was already set for our domain.

Best wishes

Hi @baehrm

Thank you for your reply.

Could you please run a synchronization check on one of the PAM accounts and send us the corresponding error logged in Event Viewer at that time? This information will help us investigate the issue further.

Thank you for your assistance.

Best regards,

Hi @baehrm

The issue may be related to a Group Policy setting in the Default Domain Controllers Policy. Could you please verify the “Access this computer from the network” setting at the following location?

Group Policy Management > Default Domain Controllers Policy > Edit > Computer Configuration > Policies > Windows Settings > Security Settings > Local Policies > User Rights Assignment

If the setting is “Not Defined,” please configure it to include “Authenticated Users.” After applying the change, run the following command on the affected domain controller(s) to refresh Group Policy:

gpupdate /force

Once the policy has been applied, please run a synchronization check for your PAM accounts and confirm whether the issue is resolved.

Hi,

We use different groups for JIT:

We want to add another few groups, but when I do this the current groups are removed from this list. Is this a known bug or am I doing something wrong? I have this in Devolutions Server version 2026.3.5.0.

@hjbos

Hi,

This is a known issue and will be resolved within the next few days. We apologize for any inconvenience.

Regards,

Sayed

Hi Joe,

I’m pleased to let you know that we were able to reproduce the issue, and a fix has been implemented. The fix will be included in the next PAM Service release, which is expected to be available soon.

Best regards,

Sayed

Hello Joe,

We are currently investigating the issue.

In the meantime, could you please verify which version of the PAM Service is installed on your system? If you are not already running the latest version, please update to the most recent release and let us know the outcome.

Additionally, could you provide the PAM Service logs for further analysis?

Thank you for your cooperation.

Kind regards,

Sayed

Hi @jm2

Thank you for the information provided. I would like to confirm whether your PAM service was installed using the ID specified in the host field.

Regrards

Hi Joe,

I’m pleased to inform you that this issue has been resolved in DVLS version 2026.1.15.0, which is scheduled for release next Tuesday.

Best regards,

Hi Sayed,

Any update on ETA of fix for this?

Thanks

Joe

@jm2

Hi Joe,

A Dev is currently working on a fix for the issue, i will keep you posted here when the fix is done.

Regards

Sayed

Hello,

Using DVLS 2025.3.15. After adding a new permission set in Administration\System Settings\PAM Vault Management, then clicking save (which displays a message saying saving was successful), then navigating to a PAM vault to apply the permission set, it is not listed. Navigating back to system settings, the recently added set is no longer present, as though it was never saved.

Please let me know if any additional information required.

Thanks

Joe

@jm2

Hi Joe,

I’m writing to let you know that we were able to reproduce the issue, and a fix will be implemented shortly.

In the meantime, could you please confirm how you saved your changes when exiting the System Settings page? Did you use the save prompt upon exit, or did you click the floppy disk icon in the upper-right corner of the page?

If you did not use the floppy disk icon to save, please try doing so, as this should resolve the issue.

Best regards,

Sayed

Hi @philippmarti,

We have reproduced the reported issue, and the ticket has been reopened. Our team is currently working on a resolution, which will be deployed shortly.

We greatly appreciate your patience and apologize for any inconvenience this may have caused.

Sincerely,

Sayed

Hi Sayed,

we are meanwhile running on Devolutions Server v2025.2.10.0 and RDM v2025.2.26.0 and we still have this issue, that copying the PAM password still very takes long :-(

Is a fix for this issue still under development?

I created a new performance profile:

Best regards,

Philipp

@philippmarti

Thank you for reaching out.

We have reopened the investigation into the issue, and I will keep you updated on the progress.

Best regards,

Sayed

Hello Marcel,

I’m with the Devolutions QA team and currently working on reproducing the issue you're experiencing. To assist us in our investigation, it would be very helpful if you could provide some additional information:

• How were the users created in DVLS? (e.g., imported manually or automatically created upon first login)

• Were the users migrated using the Authentication Migration feature?

• Does your Azure domain have a custom suffix?

• If possible, could you please provide a screen recording of the issue?

Your input will greatly help us in identifying and resolving the problem.

Thank you,

Best regards,

Sayed.

Hi Philipp,

Thank you for your valuable feedback. We have opened a ticket for our development team, and a fix for this issue will be released as soon as possible.

Best regards.

Hi Philipp,

I'm from the Devolutions QA team, we're working on trying to reproduce the issue. I have a couple of questions that can help us narrow down the scope of the investigation if you don't mind.

1. What is the type of user with which you're encountering the slowness (Admin or none admin)

2. How many PAM entries are in the vault

3. Do you have the same PAM account numbers as your colleagues who don't have the slowness issue?

4. Could you open the Profiler with these options checked and send us a screenshot of the result, please?

Best regards.

Hello Jitser Sevenant,

I'm happy to inform you that the isue has been fixed, and it will be available in DVLS 2024.2.8.0 version that will be released shortly.

Best regards.

Hi Jitser Sevenant,

I'm currently working on trying to reproduce the issue, and i have a question if you dont mind. Does SSO combined with 2fa work if you try it via RDM or Workspace?

Regards.

Hello Lars,

We've opened an internal ticket to further investigate the issue. We'll notify you with the results as soon as possible.

Best regards,

Sayed Channoufi