simonsmith5521

can confirm 2024.1.15 downloaded from website, this minute 1.45pm fixes the issue thank you!

throught i was going crazy all weekend! then checked forums this morning and realised it wasnt me going mad!

Hi Jonathan/Xavier

forgive this long delay in messaging, ive only just got around to trying the new feature out!

1 BIG feature thats missing is actually in the route 53 panel,

it lists my 3 domains as expected, but how the hell do i view my actually dns records?

its great seeing the 3 domains i have, but its more important to see my dns records,

to check if any EC2 instances, stopped and then started again and updated the DNS records automatically

Regards

Simon

Hi Francois

its only been 1 hour and i now cant connect to a few computers?

the only error i see myself in the logs now that stick out are

'2021-04-19T14:20:44.765890174+00:00 ERROR cowrpc::async_peer - Msg processor got an error : Internal("Unable to send http response through futures oneshot channel")'

DM you the logs from now

EDIT:

ok thats weird, it reason it wont connect is because its only allowing 1 connection at a time ???

i can to the first computer but the minute i try to connect to the second, its not letting me ???

even weirder the first computers session is still working perfectly fine no problems ???

also the minute i disconnect from the first one, i can then connect to the second computer ??

Regards

Simon

Hi Francois,

its Ubuntu 20.04 running on AWS eu-west-2 region t3a.small instance (1GB ram, 2 AMD cores, 5GB uplink), 10 GB EBS Storage

the memory usage sorts bobs around the 600MB used

im running my own traefik container to direct the HTTPS/WSS to the den-traefik (this handles the creation of the SSL itself and renewals too with lets encrypt)

in the logs you might see loads of EOF's but thats only because we run external monitoring to check the port 8080 (den-gateway) is running

i run SNMP on the server too for again external monitoring of the instance and the docker containers themselves (like cpu/memory usage)

the is really nothing else thats special about my environment?

Regards

Simon

Hi Francois,

uptime of 2 days and couldnt connect again this morning...

this time however, i had to physically restart the whole server?

normally a restart of den-server alone would fix the issue but this time it didnt fix which was weird?

have DM you zip logs

Regards

Simon

Hi Francois

thats another issue, i wasnt connected to anything before i restarted the server!

i had TRIED to connect to the clients computer but it wasnt having any of it, so i just stopped the server, then upgraded and started the server

then i could connect no problem, it was only after i had disconnected from the clients computer then i spotted the 2 active sessions from before hand (they didnt connect, and wasnt working)

the times of them where BEFORE i stopped/upgraded the server

so the must be a bug with because it couldnt connect for whatever reason (2 day weird issue), it was not closing the sessions correctly on the server maybe

and the server through they where still active when in fact they wasnt!

EDIT: also surely the server knows when it has started up? so IF on start-up the where previous sessions opened but terminated unexpectedly like a server restart/crash, surely it could just terminate them itself, instead of waiting an hour for the session cleanup to run and close terminate them?

Regards

Simon

Hi,

scratch my last message about the stuck sessions, they cleared up after an hour, and showing as closed now, ha!

Regards

Simon

Hi Francois

ok i have updated this morning, so i will see how i get on!

only weird issue i have at the moment, is i have 2 sessions that are stuck on the webpanel and i cant terminate them?

these where when i tried to connect this morning but it didnt work before i upgraded and restarted everything

any ideas how i get rid of them?

i just keep getting the following error?

Http failure response for https://remote.server.com/session/efdcf9aa-f7cf-4917-b337-3411b15f5fde/terminate: 404 Not Found

Regards

Simon

Hi François/Richard,

ive updated this morning to 2021.1.3, then within 20mins the den-gateway container bottled my cpu at 198% (2 cores),

so i restarted the den-gateway container but then again 20mins later, it bottled my cpu back to 198% (2 cores)

ive had to roll back to 2021.1.2 sadly,

the is also nothing in the logs for den-gateway thats weird either, only a few lines?

ubuntu@ip-172-31-5-58:~$ docker logs den-gateway -n50
2021-04-10 12:25:48:441838 INFO Loading HTTP middlewares, module: [devolutions_gateway::http::http_server]
2021-04-10 12:25:48:441914 INFO Loading HTTP controllers, module: [devolutions_gateway::http::http_server]
2021-04-10 12:25:48:441995 INFO Configuring HTTP router, module: [devolutions_gateway::http::http_server]
2021-04-10 12:25:48:442760 INFO Starting websocket server (ws://0.0.0.0:7171/)..., module: [devolutions_gateway::service]
2021-04-10 12:25:48:443822 INFO Starting TCP jet server (tcp://0.0.0.0:8080/)..., module: [devolutions_gateway::service]
2021-04-10 12:26:33:486884 INFO GET /jet/accept/ae04fa6b-7581-4354-b24c-8da337b6fc7c/b5577ba9-5d7b-42e8-a6a1-87a7e95fd1c4, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:26:33:588699 WARN Protocol is unknown. Data received will not be split to get application message., listener: 172.18.0.8:8080, client: 217.149.xx.xx:63431, module: [devolutions_gateway::proxy]
2021-04-10 12:26:33:686804 INFO GET /jet/connect/ae04fa6b-7581-4354-b24c-8da337b6fc7c/b5577ba9-5d7b-42e8-a6a1-87a7e95fd1c4, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:26:38:690519 INFO Stream client -> Sink server: terminated normally, listener: 172.18.0.8:8080, client: 217.149.xx.xx:63431, module: [devolutions_gateway::proxy]
2021-04-10 12:26:39:691069 WARN Stream server -> Sink client (remaining): deadline has elapsed, listener: 172.18.0.8:8080, client: 217.149.xx.xx:63431, module: [devolutions_gateway::proxy]
2021-04-10 12:26:39:693016 ERRO Failed to get association, module: [devolutions_gateway::websocket_client]
2021-04-10 12:43:26:278750 INFO GET /jet/accept/2784cc10-8798-4588-84b3-1e4580f43cc8/460f6dc6-9edb-4dde-81b3-286c1aa892b1, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:43:26:619745 WARN Protocol is unknown. Data received will not be split to get application message., listener: 172.18.0.8:8080, client: 217.149.xx.xx:64257, module: [devolutions_gateway::proxy]
2021-04-10 12:43:26:938905 INFO GET /jet/connect/2784cc10-8798-4588-84b3-1e4580f43cc8/460f6dc6-9edb-4dde-81b3-286c1aa892b1, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:43:31:798493 INFO Stream client -> Sink server: terminated normally, listener: 172.18.0.8:8080, client: 217.149.xx.xx:64257, module: [devolutions_gateway::proxy]
2021-04-10 12:43:32:800185 WARN Stream server -> Sink client (remaining): deadline has elapsed, listener: 172.18.0.8:8080, client: 217.149.xx.xx:64257, module: [devolutions_gateway::proxy]
2021-04-10 12:43:32:801058 ERRO Failed to get association, module: [devolutions_gateway::websocket_client]
ubuntu@ip-172-31-5-58:~$

EDIT:

restarted the den-gateway again and then within 60 seconds its bottled my cpu at 125%,

the only thing i did was connect to a computer to check it was still working,

but the computers actually onsite with direct access so it never used the gateway so im confused?

ubuntu@ip-172-31-5-58:~$ docker logs den-gateway
2021-04-10 12:47:29:952823 INFO Loading HTTP controllers, module: [devolutions_gateway::http::http_server]
2021-04-10 12:47:29:952883 INFO Configuring HTTP router, module: [devolutions_gateway::http::http_server]
2021-04-10 12:47:29:960192 INFO Starting websocket server (ws://0.0.0.0:7171/)..., module: [devolutions_gateway::service]
2021-04-10 12:47:29:961465 INFO Starting TCP jet server (tcp://0.0.0.0:8080/)..., module: [devolutions_gateway::service]
2021-04-10 12:48:58:570368 INFO GET /jet/accept/4ddbea8d-6133-496a-8667-6141ad40b072/1867cfd6-b813-42a9-a686-0bb5d50f04eb, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:48:58:654950 WARN Protocol is unknown. Data received will not be split to get application message., listener: 172.18.0.8:8080, client: 217.149.xx.xx:64350, module: [devolutions_gateway::proxy]
2021-04-10 12:48:58:745410 INFO GET /jet/connect/4ddbea8d-6133-496a-8667-6141ad40b072/1867cfd6-b813-42a9-a686-0bb5d50f04eb, listener: 0.0.0.0:7171, module: [devolutions_gateway::websocket_client]
2021-04-10 12:49:03:748082 INFO Stream client -> Sink server: terminated normally, listener: 172.18.0.8:8080, client: 217.149.xx.xx:64350, module: [devolutions_gateway::proxy]
2021-04-10 12:49:04:748291 WARN Stream server -> Sink client (remaining): deadline has elapsed, listener: 172.18.0.8:8080, client: 217.149.xx.xx:64350, module: [devolutions_gateway::proxy]
2021-04-10 12:49:04:749273 ERRO Failed to get association, module: [devolutions_gateway::websocket_client]
ubuntu@ip-172-31-5-58:~$

Regards

Simon

Hi Francois,

I will update my server tomorrow and see how I get on for you

i will then come back to you in a few days or when the error happens again!?

regards

Simon

Hi Richard

when I get chance I will try for you and send you logs

however, since the update, every time I start up the vm, the windows open on screen to begin with,

where as before the update it would only happen every so often, maybe after a few reboots but now it’s every time!

So whatever has happened has made it worse from my view

regards

Simon

Hi Richard,

glad to hear you found the issue!

and im happy to help you beta test/track down bugs if need be, more than welcome!

i just normally restart the den-server whenever its not working at the moment, as i generally dont use the remote support every day

(quiet this past week weirdly?)

but then the is always that one day where i used 24/7 haha

Regards

Simon

Hi Jonathan

thats brilliant, look forward to testing!

another quick note, im guessing these features are windows only? and mac features are in the works?

i just realized i posted this request in windows, but in fact im a mac user :(

Regards

Simon

Hi Richard,

came into the office this morning, tried to connect to two different clients and long behold it didnt work!

i have DM you the logs from the den-server

restarted the den-server using docker restart den-server, and it was back up and running, no problem!

EDIT: BTW the logs are an hour out because of the UK time change (9.17am is 10.17am really)

Regards

Simon

Hi Richard,

laptop VM updated to 2021.1.1 automatically,

1. shutdown the VM after it updated to 2021.1.1

2. started the VM up,

3. it auto logged in with my user (no password)

4. lone behold, the application was open on screen

sadly the issue is still there! its still opening up even tho its told not too!

any advise?

EDIT: i have DM you log files

Regards

Simon

Hi Richard,

no crashing so far, but its only been 24 hours, so case of wait and see what happens

Regards

Simon

Hi,

output below from restarting it with verbose

EDIT: copy and paste didnt work, so here is a pastebin instead haha - https://pastebin.com/9vgzAH51

Regards

Simon

Hi All,

so its only been 2 days, and yet again the den-server has locked up again!

i couldnt connect to any devices without restarting the den-server!

restarting the den-server and works again no problem!

Regards

Simon

Hi Xavier,

its happening in ALL my waykclient sessions within RDM mac

also what contextual menu?

i have tried the following:

1. right clicking a load of text in texteditor, clicking copy then right clicking in notepad on the remote windows session BUT paste in notepad is greyed out?

2. clicking CMD+C after selecting text in texteditor, then CMD+P in notepad on the remote computer

3. clicking CMD+C after selecting text in text editor, then CTRL+V in notepad on the remote computer

nothing is working copy+paste wise for any waykclient sessions using the embedded in RDM,

BUT the standalone waykclient app works no problem, copy+paste in fine

Regards

Simon

Hi,

when you try to copy something from say texteditor, and then paste it on the remote computer in say notepad, nothing happens

its also the same in reverse, copy something from say notepad on the remote computer and try pasting on local textedit or mac and it doesnt work?

this feature works no problem with the wayk client app, just not built into the RDM sadly :(

its the clipboard thats not working

Regards

Simon

Hi Xavier

I just remembered the is no command line entry/object for entering the password automatically

its a security feature!

thank you anyways :)

Regards

Simon

Hi Xavier,

downloaded update and it loads up realvnc as expected when selecting external now,

HOWEVER its not auto entering the password for the session?

it still asks me for the password?

so i have to go back into RDM then select 'copy password' and then paste it into realvnc for it to then login?

Regards

Simon

Hi,

just downloaded the update and it works brilliantly like a treat!

thank you!

Regards

Simon

Hi Richard,

its hard to say if its exactually every 3 days but from what im noticing now from looking at the logs its actually about every 5 days,

as i last restarted it on the 25th, and needed to restart it today (so 5 days)

however i used it yesterday no problem to connect to a computer in another room (i was too lazy to walk into the other room haha)?

all clients are running the latest version 2021.1.0, and also i couldnt connect via RDM OR the html5 websocket client, that was both saying error to connect, it was only in the waykclient debug logs that i spotted the error 500, then after checking the den-server and my traefik logs, they also show error 500's ???

the webpanel is fine and usable, just sadly not the html5 client

also connecting to the waykbastion entry in RDM has no problems what so ever? (shows list of clients no problems, just doesnt let me connect to any of them)

i have gone though the logs myself manually but i cant find anything that stick out like a nail, but i will send logs over soon to you

EDIT: have sent logs using link

Regards

Simon

Hi Again,

after restarting each den service one by one, i have found after i restarted the den-server,

all the connections then come back to life,

so i can avoid a whole server Restart-WaykBastion, and just docker restart den-server to fix this issue

but again i shouldnt have to do this every 3 days!

Regards

Simon