Maxime Parent

Hello medwards75!

I'm glad to hear that using the IP directly worked. As for the reason the hostname of the machine didn't work it could be a number of factors which mostly come down to something that has changed on your local network, one of the machines used a VPN perhaps or your router may not recognize the name for some reason anymore. Setting static IPs and connecting using those is always the safest bet.

Best regards,

Hello,

Thank you for contacting us on this matter!

Can you confirm that the Macbook's IP hasn't changed ?

If not, can you describe the context of this connection? ( Network relation between the two devices, OS version on the Mac, RDM version on the Windows PC, Entry-type used to connect to the Mac )

Best regards,

Hello,

From a bit of testing on our side it seems the behavior you're describing happens when the extension's Site Access setting is set to "On Click".

Could you see if setting it to "On All Sites" works for you? Here's the direct link to the Chrome Extension setting page for DWL : chrome://extensions/?id=neimonjjffhehnojilepgfejkneaidmo

Best regards,

Hello!

Thank you for reaching out to us.

Could you please confirm which version of Google Chrome and of the extension you're currently experiencing the issue with?

Best regards,

Hello Simon,

Sorry for the delayed answer. We're currently working on a document for this. I'll post a link to it as soon as it's done.

Best regards,

Hello,

I do notice this behavior as well. I confirmed with the engineers that it is indeed a bug. I've opened an internal ticket to have this fixed with engineering.

We'll be in touch as soon as we have more on the subject.

Best regards,

Hello,

Thank you for contacting us on this matter.

For embedded sessions, I suggest you look at the following help topic in our online help : https://help.remotedesktopmanager.com/troubleshooting_webauthentication.html

With it you should be able to identify and successfully use the auto-fill feature to connect to the Snom Phone's web interface.

In regards to the External sessions, we have the Devolutions Web Login extension ( https://devolutions.net/web-login ) which will help you auto-fill credentials in the browser direct.

Please do let me know if you need further information on any of the above methods.

Best regards,

Hello Simon,

In regards to the "company1" user to register the unattended devices. That's a user that you would give the Machine Contributor role to.

Following that, you could make a Machine group with those devices and then give a user Machine User Login access to that group so that user would be able to connect to that group of devices.

I hope that helps clarify things.

Best regards,

Hello!

Would it be possible to tell us which version of RDM you're currently using and on which platform it's running ? ( Windows, Mac, Linux )

Best regards,

Hello Simon!

Thank you for reaching out to us on this.

We don't have the documentation done on this yet as it's still pretty recent but here's a quick summary of each role :

Owner : You can compare this to a master account / administrator. No limitations.

Reader : Basic User profile.

Machine Contributor : Can only register machines to the Den

Machine User Login : Can only connect to machines

There's currently no way to limit who sees which computers.

You can limit who can connect to which machines by assigning users/user groups to machine groups with the right roles.

The Role Based Access Management in WaykDen is still in its infancy as of now and will of course evolve over time.

Best regards,

Hello,

Thank you for contacting us on this matter.

Which version of RDM are you currently using?

Do you connect to those 2 remote hosts with a different port than the default one ( 3389 ) or do you use a specific VPN to connect to these sessions?

Best regards,

Hello Stephane,

Would it be possible for you to send us your full logs at support@devolutions.net ?

Which version of the server and client are you currently using?

Best regards,

Bonjour!

Ça nous ferait plaisir de vous aider. Pourriez-vous nous envoyer un courriel à ticket@devolutions.net afin qu'on puisse organiser un appel?

Cordialement,

Hello Shawn,

I'm Maxime from the support team.

Could you please take us through how you setup your relay server(Jet)?

From there, we'll be able to better assist you.

Here's our guide on how to set it one such server up : https://github.com/Devolutions/WaykDen-ps/blob/master/docs/getting-started-relay.adoc

Best regards,