Chris_Marreel

Hi Richard and others,

I think I can give some interesting feedback.

A few weeks agoo we did an update from the 13.6.7 to the version 14.1.1. And with this update we started using the the 64-bit version and no longer the 32-bit version. And we allso switched from the Classic UI to the "Ribbon" User Interface, and we started using the "Office 316" Theme, and we switched from offline-caching-methode.

So a lot of changes, and allmost all at the same time.

And we notice that this strange issue is disapeard. So I don't know exactly which change solved our issue with the RDM-application that is jumping behind another application. The most important is, that is behavior has disapeard...

I hope you can give some feedback once you have upgraded your version.

Greetings,

Chris.

Hello,

I noticed in the "Options - User Interface - Tree View " a new option "Use tree view lazy loading". But I can't find any on-line help about it...

So I was wondering what this option should do ?

I noticed the option is selected by default. And I noticed "lazy loading" and it's true by-default. I don't want anything to be 'lazy' ( ;-) ), so what if I switch it off, where should or can I see a change ?

P.S. I have already tested by switching this off, but I don't a change.

P.S. We are using the version 14.1.1 in 64-bit edition.

Thanks and Greeting,

Chris Marreel - SAVACO

Hello,

In our setup we have at the moment 23560 Entries. We use a (central) SQL-server, we use "Intelligent" Caching Mode. And I notice our "off-line Cache" is almost 58MB in size. B.t.w. I assume this "off-line Cache" is the "offline.db" file.

RDM is used on laptops and on Terminal Server / Citrix XenApp servers.

I have done a reference analyse.

From START until READY we need 21-22Seconds, and during 9-10seconds I see the message "Loading sessions from data source".

I think this is good, but this always can be better...

We only complain a bit if we want to "Edit the Properties" of an entry as we currently need almost 30 seconds before we see the properties. And if we change something and click on OK to save this change we again need 10-15 seconds. Adding/duplicating allso needs almost the same amount of time.

And I think with some correct tuning this could be much faster as adding or editing is only a an action on ONE specific DB-record.

Is there somebody that can give me additional information in tuning these actions ?

Thanks for sharing!

Greetings from Belgium,

Chris Marreel

Hello Alexandre,

So a quick answer to your question "use the legacy / classic UI ?" :

We use the "Default (menu)" as User Interface and selected the "Office 2016"-Theme.

But the situation we encounter is realy during the working in a remote desktop session then, from time to time another application is popping in front of the RDM application for a very short time, but if you were clicking just at the moment the other appliation comes to the foreground, or the RDM-application is switching to the background, then that application gets the focus and stays on top, so you first need to click back in the RDM-session to continue with your work.

See my forum-post of 7 months agoo in this thread. There is an MP4-attachment, there you have a nice short video showing the exact problem we and Udo are encountering. I have put some extra comments in the video what is going on, so this show exactly the issue.

As I mentioned in the beginning of this formum-thread, we are using the RDM-application via a Citrix-platform as a 'published application' (aka 'remote app').

Thanks for keeping us updated.

Greetings,

Chris MARREEL

Hello Alexandre,

This sounds good news !

Feel free to post here an update or send me an e-mail if you have a new version we should test. At the moment we are still using the version 13.0.14.0, but we are planning to upgrade in the next weeks to a newer version (with a database upgrade).

Keep us posted.

Greetings,

Chris

Hello David,

Thanks for pointing into the direction of that (admin) option . We had almost the same issue with high CPU-usage with an interval of almost 1 minute, on our Citrix-servers.

We have now disabled this option, and now I notice the CPU is more relaxed.

Thanks,

Chris Marreel

Hello Devolutions-team,

Any news on this issue ?

I must say I have seen the exact same issue with RDM running as a local application on my laptop, all of a sudden I had another application that was activated on the foreground because I clicked in this application just at the moment the RDM flashed away.

But running on citrix the issue is of course a lot worse probably because it takes a bit more time during the sort time the RDM-application flashes away, so there is more time to click and activate another application.

What are the next steps we can take to make progression in this issue ?

Udo, do you have extra input ?

Greetings,

Chris Marreel

Hello David,

I have just tested this. And it's the application that is 'just behind' the RDM-window. In other words in the very short term the RDM-flashes away, I see the exact same applications as I see when I minimize the RDM-application.

As my day-to-day work as a system-admin consists of 90% working in RDM manipulating remote (Windows) servers I work almost continuously with RDM as a maximized published application on our Citrix XenApp-infrastructure. This way I can sit wherever I like, as long as I have internet-connectivity I can access my RDM-application in the datacenter of our company. And from there I have remote VPN-connectivity (limited to ports 80, 443 and 3389) to all our major customers.

so from time to time the RDM-application "flashes away" and from time-to-time I have activated another outlook or firefox window that stays in the foreground, and then I need to click in the RDM-application again to bring that window back to the front.

So it's not life-taking, but it's annoying.

Greetings,

Chris

Hello Jeff,

After you requested the RDM-version, I have upgraded from the version 13.0.6 to the version 13.0.8 as you suggested, but still the same issue. From time to time when you are working in a remote desktop session the RDM-application switches to the background, leaving another application in the foreground, and from time to time you click such an application and then this application stays in the foreground. This is annoying !

What are the next steps we can take ?

Have you seen the MP4-video I have uploaded to this forum-message a few months agoo ? You can still see it, I think it is the 7e reply to the original message of Udo.

Thanks,

Chris Marreel

Hello,

Is there any news on this ?

As I mentioned in my last posting here, the issue is still there.

And I can't figure out what exactly is triggering this. So David, I'm not sure, and I don't know how I could test this, but I don't think that a diconnect or re-connect of another session is causing this...

What could we do to gain progress in this matter ?

Thanks and greetings,

Chris

Hello Alexandre,

I can confirm this "Navigaion opstion" was not selected. After selecting this I see, and I can edit my "Private Vault" credentials. So mistery solved !

Thanks for solving this issue!

Greetings,

Chris

Ofcourse,

I go to the "Private Vault", there I see a "Credentials"-folder. I do Right-click on this "Credentials"-folder and select "New Entry".

I select the "Username/Password" from the "Credentials"-entries:

And I get the next screen, where I enter the marked fields:

And Click on OK.

The newly created entry is not shown in the "Private Vault":

But I can use it when I make a connection:

Strange, insn't it ?

Greetings,

Chris

Hello Jeff,

We are at the moment running 13.0.6, but we already had this issue in the version 12, and it stayed now we are on the version 13.

Screenshot when I to to the "Private vault":

Screenshot when I make a connection, and I select my "Private vault":

Here I see the created credentials, I have created in my "Private vault", and I can use them to make a connection, but I cannot edit them.

We are using a central "SQL-server" (with Integrated security) as "data source"

In the settings the "Private vault" is configured as "Default" (I assume this means it is stored in the SQL-server DB).

Greetings,

Chris

Hello,

We are a long term-user of RDM. But the "Private vault" was not known and not used until recent.

I work now with some (of my own) credentials in the "Private vault" (default "Username /password"), and this is handy.

BUT I cannot 'see' and I cannot 'edit' these credentials in my "Private vault". I can use the credentials I have added (thank god they were correct from the first time), but I cannot change them. I have to change them, as a temporary work-around I have added new credentials, so I can continue working, but it would be handy to see my private vault credentials so I'm able to edit them.

What cold be wrong ?

Thanks for tips and help in this matter.

Greetings,

Chris Marreel

Hi,

Indeed it was supposed to be fixed. It could be helpful if you could find some patterns to reproduce it. I will continue on my side to verify few things in the meantime.

Regards

Hello David, and others

I have even switched back to the 13.0.5 version, but both versions (13.0.5 and the 13.0.6) still have this same issue, from time to time the RDM-application jumps somewhere to the background, making it possible to activate another application and bring that application to the foreground if you click at that split second.

I cannot find the exact trigger, so I cannot reproduce it.

This is an annoying issue, and I'm desperately seeking to find what triggers this behavior.

Keep us updated if there are things we can test.

Greetings,

Chris

Hello David,

I noticed you mentioned "next minor update". Is this the version 13.0.6 ?

Last weekend we updated our production-DB from version 12.x to 13.x, and I updated our master-image of our Citrix-farm to this version 13.0.6.

So yesterday (Monday) I worked a whole day with this 13.0.6 version and I used the "Office 2016" Theme, and I noticed a few times the "flashing"-issue. I must say i think it's less than in the version 12.x, but I hoped it would been solved...

Greetings,

chris

Hello All,

I have searched a bit further, and I noticed we were still using the "Legacy" Theme as User Interface. This is probably because we are using RDM already a long time (from the version 10), and each time we did an in-place upgrade.

I have now switched from "Legacy" to "Office 2016" Theme for the User Interface, an apparently this solves the issue where the RDM-application 'flashes' away and you have the possibility to activate another application that was running 'behind' the RDM-application.

I will evaluate this in the comming days, let's hope this solves this issue.

Greetings,

Chris

Hello Udo,

to make it more visible, I have even made a screencapture Video and I even documented with some extra text-balloons what is happening on the screen.

P.S. This video was created with the older version 12.5.10 software, but after the upgrade I have the same issue with the 13 version.

Greetings,

Chris

Hello Udo,

Have you already upgraded to the 13-version, and is this issue gone or does it still happen ?

I have just upgraded our environment, and tested today, and apparently we still encounter the same issue, it's hard to say, but maybe less than before.

Greetings,

Chris