support01

Hello Erica,

I just sent you everything.

Regards,

The server is on a virtual environment and the SQL server is also on a separate virtual server. I have the 64-bit version of the client installed on my laptop (windows 7)

I just sent you both logs.

Regards,

And here is a report when i try to add an entry:

Main thread (UI)

----------------------------------------

SelectionChanged...

LoadConnectionList : 23 ms

LoadConnectionList : 21 ms

SelectionChanged : 471 ms

SelectionChanged...

LoadConnectionList : 338 ms

SelectionChanged : 421 ms

SelectionChanged...

LoadConnectionList : 59 ms

SelectionChanged : 107 ms

FrmConnection.DoInitializeComponent : 226 ms

FrmConnection.LoadGroups : 50 ms

FrmConnection.LoadConnectionInControls...

FrmConnection.RegisterDescriptors : 2 ms

FrmConnection.freConnectionMorePanel : 2 ms

FrmConnection.freConnectionVPNPanel : 11 ms

FrmConnection.freConnectionAdvancedPanel : 0 ms

FrmConnection.freConnectionUIPanel : 0 ms

FrmConnection.freConnectionSecurityPanel : 0 ms

FrmConnection.CreateConnectionSettingsFrame : 5 ms

FrmConnection.LoadCredentialSessions : 439 ms

FrmConnection.LoadCredentialSessions : 0 ms

FrmConnection.LoadCredentialsToControls : 0 ms

FrmConnection.Panels.LoadConnectionInControls...

LoadConnectionList : 0 ms

FrmConnection.Panels.LoadConnectionInControls : 479 ms

FrmConnection.LoadConnectionInControls : 951 ms

FrmConnection.Shown : 25 ms

RDMS.SaveConnection : 276 ms

LoadConnections [Devolutions Server : Alpiq InTec] - 64-bit...

HasOfflineChanges...

HasOfflineSessionChanges : 197 ms

HasOfflineChanges : 197 ms

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

IsDataSourceOnline : 0 ms

GetDataSourceSettings : 5740 ms

LoadDataSourceSettingsFromDataSource : 5740 ms

GetConnections...

RDMS.GetConnections...

this.dataSourceSettingsConnectionData : 0 ms

ConnectionInfos.Foreach...

DecryptData : 10 ms - Count : 5967

DeserializeData : 1 ms - Count : 1

Decrypt - multi-threaded : 0 ms

LoadObjectFromString - multi-threaded : 0 ms

ConnectionInfos.Foreach : 27 ms

Fetched 1 sessions

Fetched 5966 removed sessions

RDMS.GetConnections : 28 ms

GetConnections : 28 ms

DoMergeConnections...

PrepareConnectionList : 10 ms

DisposeAndClearConnections : 0 ms

DoMergeConnections : 7375 ms

LoadConnectionsFromDataSource : 13154 ms

Connection override is null or empty

DisposeAndClearConnections : 0 ms

LoadConnections [Devolutions Server : Alpiq InTec] - 64-bit : 13503 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 2551 ms

PreCreateGroups : 509 ms - Count : 1

BeginUpdate : 3069 ms

TreeView.LoadConnectionList : 3069 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 2501 ms

PreCreateGroups : 309 ms - Count : 1

BeginUpdate : 2818 ms

TreeView.LoadConnectionList : 2818 ms

SelectionChanged : 152 ms

Thread : 4

----------------------------------------

4 - ThreadQueue.AddRow...

4 - Offline.AddOrUpdateConnection : 0 ms

4 - ThreadQueue.AddRow : 672 ms - Count : 1

4 - ThreadQueue.AddRow...

4 - Offline.AddOrUpdateConnection : 1 ms

4 - ThreadQueue.AddRow : 843 ms - Count : 220

Thread : 9

----------------------------------------

9 - OfflineManager.SaveMeta...

9 - 9ccda336-7052-49ea-b41a-36b73684b0c2

9 - SetSecurityInfo : 764 ms

9 - UpdateOffline : 0 ms

9 - PrivateConnectionManager.Saving : 14 ms

9 - ConnectionOverrideManager.Saving : 0 ms

9 - OfflineManager.SaveMeta : 780 ms

Here is the report:

Thread : 9

----------------------------------------

9 - OfflineManager.SaveMeta...

9 - 9ccda336-7052-49ea-b41a-36b73684b0c2

9 - SetSecurityInfo : 1 ms

9 - UpdateOffline : 0 ms

9 - PrivateConnectionManager.Saving...

9 - WebServices.c43c1d06f7a7cb7a7d29adcdf46288639 : 39 ms

9 - PrivateConnectionManager.Saving : 40 ms

9 - ConnectionOverrideManager.Saving : 737 ms

9 - OfflineManager.SaveMeta : 780 ms

Thread : 4

----------------------------------------

4 - ThreadQueue.AddRow...

4 - Offline.AddOrUpdateConnection : 0 ms

4 - ThreadQueue.AddRow : 775 ms - Count : 219

Hello Erica,

So the only solution is to create every virtual folder by hand? Or is there a better way? And is that the reason for a waiting time for more than 25 seconds?

Or should we wait until the Version 12?

Regards,

Hello Erica,

I just included both Screenshots with the Information.

Kind Regards,

Alpiq, Service Desk

Hi!

We have DVLS Version 3.2.1.0 and the newest Client 11.7.6.0. Our users from different cities are experiencing a lot of freezes when they use the navigation or trying to add a new entry. It takes like 25 second until the entry is done.

I can't seem to find the issue.. Would really appreciate some assistance.

Regards,

Alpiq

It works now with the provided DLL file. :)

On my local Windows 10 machine i use 250%.

Yup, there is RDP (8.1)

RDM runs on Windows 10, RDP target is Windows Server 2012 R2.

Beta installed and tested with unchecked "display scaling on high DPI settings". RDM GUI is crisp clear, but RDP sessions still too small (the RDP resolution in embedded mode is near 4k).

Not yet, i just sent an "Profiler" log to the support.

I will contact you week for a remote session.

Spooner, if you have an solution, please write it down here. I'm very interested, it affects us too.

Auto-Refresh is set to 0 seconds and Ping online method is set to None

Hi there

Sorry, but i have to revive this topic.

We also have over-all performance problems with RDM 11.6 and DVLS 3.2.1.0

Tasks like edit entry, connect to database, change database (all on DVLS) takes much to long.

Should we analyse this issue here or via support email?

I'm working with 4k resolution screens, and also waiting for a fix. :wave:

About the group, you are right about the structure. It varies in which folder the entry is. And this not not always "customer".

So i take back my idea, it would be to complicated.

But the feature request for choosing "Credentials" or "Login (Account) still consists :)

Hi

Wow that's fast, thank you.

I tried it and it seems to work, but i miss the choice which type it should be (Credentials or Login (Account)).

Another wish.... :-)

In the provided csv the data looks like this:

Kategorien >> Client/Server >> Kunde;symantec.com;admin@example.net;;https://my.symantec.com/;

can you assign Kunde into the group column? In fact this is the name of the customer.

I reported this already, and it's fixed in the beta.

I sent you an example export CSV file per PN.

Hi there

It would be nice if the import wizard for login will support files from this password manager:

https://www.passwordsafe.de/en/home.html

(not to be confused with this: https://pwsafe.org !)

Update:

This issue never happens again since then... "knock on wood".

I don't know what im doing wrong, but it doesn't work... :(

Folder structure:

Location (First folder in root) (User has only view rights here), then:

-ClientServer (User has full edit rights here)

--Kunde (no rights set)

I followed your guide, but the user gets for every folder and item under the folder Location "You don't have Edit access rights Location". Even he has full privileges on this folder.

Thank you very much for your idea. Is it really necessary to give every single item a security group? This would be an administration nightmare.