Slow startup and constant freezes while selecting different options and adding entries

Published 10 years ago

Hi!

We have DVLS Version 3.2.1.0 and the newest Client 11.7.6.0. Our users from different cities are experiencing a lot of freezes when they use the navigation or trying to add a new entry. It takes like 25 second until the entry is done.

I can't seem to find the issue.. Would really appreciate some assistance.

Regards,

Alpiq

All Comments (12)

Erica Poirier

Published 10 years ago

Hello,

How many entries do you have in your DVLS data source? You can find the information in Help - Diagnostic in the Data Source tab.

What are the configuration set in the Data Source configuration dialog for these users? Could you please post a print screen of the Advanced tab from the Data Source configuration dialog? Please go in File - Data Sources, select your DVLS data source and click on the Advanced tab.

Best regards,

Érica Poirier

support01

Published 10 years ago

Hello Erica,

I just included both Screenshots with the Information.

Kind Regards,

Alpiq, Service Desk