rarchambault

Hi Alex,

We are looking into this issue with the information you've given us.

Thanks a lot,

Those error logs seems to be from account.devolutions.com and customer-portal.devolutions.com. Do you get any error while signing in on login.devolutions.com (this is the page being rendered by RDM)?

Hi Alex,

Thanks for reaching out! We are currently investigating your issue.

When using IE to sign in (either on account.devolutions.com or customer-portal.devolutions.com), is there any error logs in the console while on the login page?

It would help us a lot if you could share this information, to do so you can:

1. Press the F12 key to open the Developer Tools Window

2. From the Console Tab, Right click and click Copy All

Regards,

I can't give you any date but all our effort are concentrated on this feature so it can be available soon!

Hi,

We are currently working on an "organization" feature that will allow an admin to request 2FA & password change on user accounts.

Affected users will then be prompted to make the change upon sign in or will be denied access.

A "locking" feature will also be available, this will allow an admin to prevent sign in with a compromised account.

Regards,

I was able to kind of replicate this issue with Edge. Thank you, will make sure to fix this behaviour

Hi my1,

First, thanks for your feedback, it is really appreciated. We are currently changing the way we handle security keys, and we will make sure that this issue is fixed one of the upcoming release. To that end, could you specify which phone / mobile OS / mobile browser you are using when this issue happens?

regards

Hello,

We are currently working on this functionality (multiple security keys per accounts) alongside other improvement concerning passwordless login.

Thank you for your feedback, we are continually trying to make our login experience more convenient and more secure.

Regards

Hey John,

Just to let you know we issued a new version of our authentication service that we hope will resolve your issue.

If the issue persist our something else comes up, let us know!

regards

Hi John,

Thanks for the fiddler capture, it is indeed very usefull! I think a got what's going on, I'm working on a fix right now and will let you know as soon as it is released!

Hi John,

If you could upload your audit profile here : https://devolutions.sharefile.com/filedrop, this would be wery helpfull

Fell free to add any network logs / console logs from your browser so we can have the best view around what's going on.

Thanks for reaching out. We are actively searching for what's causing your issue.

Hi John,

The bug was fixed and pushed to production this morning.

Thx for the bug report!

Hi,

We are currently implementing this feature inside the app.

In an upcoming update you will be able to set a additional layer of security base on the bio-metric sensors available on the different device (fingerprint, facial recognition).

Thanks for your feedback!

regards

Hi @james15,

We just updated our login page with some compatibility fixes for IE, could you try again and see if this work for you.

If not, could you provide some information to help us debug you issue (see my last post : https://forum.devolutions.net/topic32053-unable-to-login-to-rdm-free-or-clouddevolutionscom-when-proxy-used.aspx?lastpage=1#post129855)

Regards

Hi,

We are looking into your issue. As I understand, when the login is prompted, the page renders correctly but the login action don't work properly. Neither in RDM nor in IE11. By following the step in this link : https://support.umbrella.com/hc/en-us/articles/230903888-capturing-network-data-with-internet-explorer-s-developer-tools you will be able to export a network capture of the login page. Before exporting the data, please make sure you tried to log in, this way we will have all the information we need.

In addition to the capture, a screenshot of the console (if available) could also be insightful.

Regards

Hi,

We just released a new version of the login page with a meta compatibility tag that fix the issue without having to change the IE mode to IE11.

Regard

Hi,

We just released a new version of the login page, can now try the login page inside RDM and see if the issue is resolved.

This should at least fix the script error about 'console' not being found.

Regards

Hi Bern,

We are currently looking into your issue and we have a new version of our WaykDen Servers coming soon that should fix this. In the mean time, if you could provide us some logs in the event of an other ID reset (with your log level set to DEBUG in WaykNow : here's how).

This could really help us track this down and make sure that the next release fix the issue for good!

Thanks and have a nice weekend!