dale.bentley

Thank you to David and Samuel for your help.

Samuel's tip to start RDM " as "run as administrator" resolved the issue.

Hi David,

Do you mean check "run as administrator" in advanced settings for Command Line entry? We have tried that and no difference.

Changed starting RDM " as "run as administrator", and now Command Line initially opens externally then after a few secs translates to being embedded. Is this usual behaviour?

Regards,

Hi Samuel,

Using version 2023.1.23.0 64-bit, and data source can be either online or local.

As stated open a command prompt to run a simple ping command as a tab used to work in 18 months ago with RDM versions back then however now always runs in an external window. For example would like an embedded item the runs say "ping 1.1.1.1 -t"

I looked under the "Macro/Script/Tool" section as suggested and could see nothing there that assist resolving this. So any other suggestions or tips to have this working would be appreciated.

Regards.

Previous versions of RDM we could embed as a tab the "Embedded Command Line (External Application)" for things like a continuous ping or the likes eg ping 1.1.1.1. -t

Now this example always are opened in an external Window - regardless that we have selected Embedded (Tabbed). Is there a way to configure this back to Embedded once again?

Hi Min,

That 100% worked, thank you for those precise instructions. Not sure how/why Actions became unchecked or were to look.

Regards,

Dale.

Suddenly RDM is displaying "Overview" of an RDM item in the right-hand screen rather than Open Session, Properties, etc.

How do I get this to again display the icons Open Session, Properties, etc by default like it did before today?

Updated RDM for Windows late last week after prompt there is a new version update.

Now I see the my RDM version now shows as "Free" previously it was Enterprise with my current subscription. Checking the website seems to show only Free or Teams version, looks like I have missed this change.

How do I find out what my current subscription is for and how do I enable this?

Hi Christine,

Your recommendation worked, thank you for resolving for us.

Regards,

Dale

Hi Christine,

I see I was opening the incorrect field, not the one you recommended to check.

As soon as I get to the office I will check the setting you recommend and report back.

Cheers,

Dale

Hi Christine,

Our File, Data Sources panel look nothing like you screenshot, no tabs etc, however we do have "Automatically sign-in at startup checked"

So any other thoughts how to resolve this password prompt everytiIme we start RDM?

Regards,

Dale

We run the Enterprise edition of RDM on a Windows 10 computer.

Now moving to a new notebook and have download/installed RDM, However each time RDM starts at startup of notebook we are prompted for Devolutions Account Login password everytime - we want this saved. Under File, Devolutions Account we have selected Automatically sign-in at startup. Also under Help Diagnostic we have Support local password saving checked.

How do I have this password remembered so we do not have to type in the Devolutions password each time. It is successfully remembered on the original notebook but not this new setup.

Hi Alexandre,

Recreating the online drive data source seems to have fixed our startup issue - great news. Thank you for your help and I will mark answer as accepted.

Regards,

Dale.

And then can you migrate all to that new Online Drive data source?

No I have not tried recreating the Devolutions online drive datasource from scratch - can you detail what I need to do?

And no proxy in use, never have.

Hi Christine,

See screenshot below the default data source that is already set - this is always how we have had it configured.

Is there any issue you can see with our setup or all looks correct?

Running latest version of RDM, 2020.2.17.0, and have configure RDM starts at startup of Windows.

However for the past month at every startup I am prompted with "Unable to Connect to your Data Source" and underneath that is "Unable to connect to Devolutions account". I then select cancel, File, Data Sources and select Devolution Online Drive and Ok. This connect automatically without entering any further details.

At startup there is full internet connectivity, Outlook is already running, and can ping say 8.8.8.8 immediately.

How can I fix this issue as very annoying having to select Data Source everytime. See below for dump of Details of the Unable to Connect error:

Devolutions.RemoteDesktopManager.Business.TryGoOfflineException: Unable to connect to Devolutions account.

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.Login(String username, String datasourceID, Boolean forcePromptLucid, String source, String applicationPassword)

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.c85b0933bdb8fa0d0832e34a63fb55ffa(Boolean cd008a94e48eab2f6b70411dccafc4d7d)

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.Login()

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.get_WebClient()

at Devolutions.RemoteDesktopManager.RDMOProxy.RDMOWebApiClient.get_BearerToken()

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.get_FullFileName()

at Devolutions.RemoteDesktopManager.Business.DataSources.DevolutionsOnlineDriveConnectionDataSource.LoadConnectionsFromCustomOfflineFile()

at Devolutions.RemoteDesktopManager.Managers.BaseOfflineEngine.c22284b1097224dc9e13af53a1413e9ec()

at Devolutions.RemoteDesktopManager.Managers.OpenMCDFv2OfflineEngine.cf0d11ec495ac6d5b31c8061684397e9e()

at Devolutions.RemoteDesktopManager.Managers.BaseOfflineEngine.get_HasOfflineChanges()

at Devolutions.RemoteDesktopManager.Managers.OfflineManager.get_HasOfflineChanges()

at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.c265e8ac72a30f4b1f19263ef81d4554c(BaseConnectionDataSource c7f28727fc7a5daa94ba08f688b2a5781)

at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnections(BaseConnectionDataSource dataSource, ConnectionEngine currentEngine)

We should have something out for the loading icon in Chrome embedded in 14.0.3.0.

Regards,

Hubert,

Chrome slowness/locked-up issues still exist with RDM 14.0.6.0 and Windows 10 1809 - still having to having set Disable Rundll32.exe Usage.

Any progress on having this fully resolved?

Cheers,

Dale.

Thanks Min - strange I was suddenly prompted to apply this as have been using RDM for over 6 years now.

Have now set it back to "No Master Key" at this stage which is my preference.

Just upgraded to v14 and was prompted to set a "Data Source Master Key". Never been prompted to apply this before.

Is this something new and why do I need to enter it everytime I launch RDM on my trusted device? Be nice to have the choice to remember or not.

Jeff,

And it has fixed our long term issue with scaling to our connections to Windows Server 2016 and Windows 10. Great feature, thank you.

Regards,

Dale.

Jeff,

1000% success, that setting certainly did the trick - thank you.

Any ideas why this was suddenly required? We have been on this RDM version since release and on same workstation.

Regards,

Dale.

We are running RDM Enterprise 13.0.6.0 on a Windows 10 Pro workstation.

RDP outside of RDM sizes any connections we make correctly, proper scale and correct ratio. However within RDM in our tabbed RDP sessions we can no loger see correct ratio or it shows scrolled bars.

Our default setting for display which always worked is Smart Reconnect and default for Remote desktop size. However now any connection we make shows scroll bars whether we connect to a Windows 7 or 10 or 2008 or 2012 or 2016 workstation/server.

Any thoughts on what has caused this/ Maybe latest Windows 10 update? Any help would be apprecaited.

Edward,

Support told me they could not recreate or fix the issue - pretty disappointing really as I could recreate it easily.

I gave up trying after many weeks of asking support for assistance to rectify. So I don't like your chance either.

Cheers,