Latest version update, now showing as Free not Enterprise

Hello Dale,

Since the 2022.3 version, the Enterprise version was renamed Team, but it is still the same licensing as previously. Also, the licensing is performed at the data source level exclusively, you cannot register RDM locally. To set the registration, simply head to Administration – Licenses and enter your license: https://help.remotedesktopmanager.com/rdm_administration_licenses.html

Please note that if you use an individual data source, only SQLite and Devolutions Password Hub Personal can be registered.

The initial announcement was made on our blog, if you wish to consult it: https://blog.devolutions.net/2022/10/news-remote-desktop-manager-is-changing-for-the-better/

Best regards,

Dear Richard

I have same problem, just I can't log in and I don't have "Administrator" menu in RDM.
I am the administrator, but I can't enter our Enterprise license code.

Thank you for your help.

@simonjanos,

As per your screenshot, you are using Password Hub as your datasource. The license should be entered on the web directly.

See this article for the steps
https://helphub.devolutions.net/hub_register_password_hub_business_license.html

Best regards,

Dear Jeff

Yes, we use Password Hub.
In the online interface, the license is registered for both RDM and Password Hub.

Hello,

Which version of RDM are you running? Is it the latest?
https://devolutions.net/remote-desktop-manager/home/downloadenterprise

Best regards,

Dear Jeff

Updated today.

Hello,

Please make sure that the license is assigned to your users as explain here at step 4 and step 5
https://kb.devolutions.net/hub_no_enterprise_license_found_rdm.html

Best regards,

Hi

Thanks for this new idea, I checked.

Hello,

Thank you for your swift reply!

Would it be possible for you to provide me a screenshot of your File -> Data Sources window via private message? Also, would it be possible for you to validate that the host you are using is correct?

Also, just to make sure, the only user that currently doesn't have a license assigned is not a secondary account that you might be using to perform certain tasks.

Best regards,

Same similar problem here : https://forum.devolutions.net/topics/38667/v20223290-causing-licence-problems-and-making-program-unresponsive-by-

@info59,

I replied inside the other thread to not mixed issue and to avoid confusion.

Best regards,

Hello James

I sent the message.

Thank you, Janos Simon

Hello Simon,

James is on vacation this week; would it be possible to send it to service@devolutions.net?

Best regards,

Hello Richard

OK, I sent it.

Thank you, Janos Simon

Hello,

Thank you, I just replied. For now, we will continue in the service ticket, and we will report our finding here.

Best regards,

Hello,

The antivirus of Janos was blocking the connection to the Password Hub Business data source, after disabling it, he confirmed it was working. They will create an exception for RDM to prevent the issue.

Best regards,