engageant

ESET Endpoint AV v6.6 here.

hello,

@engageant are you on the lastest build 13.5.8.0 ? This will confirm that the last possible fix we made did not work.

Regards,

Just upgraded - will post again if it happens.

Just occurred on 13.5.8.

hello,

@engageant are you on the lastest build 13.5.8.0 ? This will confirm that the last possible fix we made did not work.

Regards,

Just upgraded - will post again if it happens.

I am having the same issue. If I could supply files that may help, please let me know which ones and how to send them to you.

Is it possible to have the results of the SSH Command Line macro/tool dumped to a text file (either by appending a single file, or by creating one file per device)? I'd like to be able to parse the output with other tools.

I'll second this request - actually came to this forum today to request it! One thought: if the host was specified in the common IP:PORT format (e.g. 1.2.3.4:3389), could you override the value in the port field?

Thank you!!!

Is there a way to prevent the navigation tree from jumping back (reanchoring) to the location of another tab when a tab is closed? Here's what I'm seeing:

Let's say I have two sessions open, session 1 and 2. I close session 2, and the nav tree reanchors on session 1. This wouldn't be a big deal if the sessions were near each other in the list, but when there are a lot of entries it's problematic. There are a lot of cases where I want to close a session and then immediately re-open it, and when it reanchors I now need to scroll through again.

If I'm not clear on what I'm asking, please let me know!

Any chance we can get that in as a feature request?

See my edit above...it's not really a VPN.

I'm not able to select putty as a VPN session. Also, not sure if that would help if I could - I don't want to launch two putty sessions. I need to use the tunneling capabilities of putty (not a socks proxy).

if (can ping internal) then use putty session x else use putty session y

edited by engageant on 6/17/2014

We have the need to use a different PuTTY session depending on whether or not we're inside the network or remotely. When connecting from outside, we need to use a session that uses SSH tunneling in PuTTY to access equipment. When inside, we can connect directly to the internal IP of the device - if we tried to use the tunnel session it will fail as there is no route to that host from our jump box. Is this possible using a single entry in RDM?

Yeah, it's back to its old tricks again and will not automagically(!!!) reconnect the datasource. My time is correct, and I'm switching back to the XML datasource for now.

Rats. After about 48 hours, I got the error. This time, it did not kill the session - it appeared to reconnect automagically.

I've been running 9.0.8.0 for about 24 hours and have not had the SSL error! Looks like you nailed it - thanks!

I can give it a try.

The same one: The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.

Running 9.0.7.0 and just received the error.

Hmmm...I can try it on my desktop. I've had it installed on my laptop and am pretty sure that it popped up there too.

Sorry to pester, but this bug is slowly driving me crazy. I'm working in RDM for most of the day and get this pretty often - I'd say at least a dozen times per day. Any word on a fix?

And here's the profiler trace of the exception (at the bottom)

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 1 ms

GetConnections...

GetConnections : 2796 ms

DoSetConnections...

DoSetConnections : 6 ms

LoadConnectionsFromDataSource : 2812 ms

LoadConnections [Dropbox : Dropbox] : 2875 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 89 ms

PreCreateGroups : 12 ms

BeginUpdate : 7 ms

TreeView.LoadConnectionList : 114 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 20 ms

PreCreateGroups : 24 ms

BeginUpdate : 11 ms

TreeView.LoadConnectionList : 62 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 3 ms

GetConnections...

GetConnections : 4195 ms

DoSetConnections...

DoSetConnections : 6 ms

LoadConnectionsFromDataSource : 4232 ms

LoadConnections [Dropbox : Dropbox] : 4292 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 111 ms

PreCreateGroups : 15 ms

BeginUpdate : 13 ms

TreeView.LoadConnectionList : 150 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 6 ms

GetConnections...

GetConnections : 3657 ms

DoSetConnections...

DoSetConnections : 6 ms

LoadConnectionsFromDataSource : 3687 ms

LoadConnections [Dropbox : Dropbox] : 3774 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 93 ms

PreCreateGroups : 12 ms

BeginUpdate : 12 ms

TreeView.LoadConnectionList : 126 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 2 ms

GetConnections...

GetConnections : 3555 ms

DoSetConnections...

DoSetConnections : 5 ms

LoadConnectionsFromDataSource : 3584 ms

LoadConnections [Dropbox : Dropbox] : 3637 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 89 ms

PreCreateGroups : 12 ms

BeginUpdate : 11 ms

TreeView.LoadConnectionList : 121 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 2 ms

GetConnections...

GetConnections : 2797 ms

DoSetConnections...

DoSetConnections : 33 ms

LoadConnectionsFromDataSource : 2853 ms

LoadConnections [Dropbox : Dropbox] : 2906 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 89 ms

PreCreateGroups : 12 ms

BeginUpdate : 12 ms

TreeView.LoadConnectionList : 121 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 5 ms

GetConnections...

GetConnections : 2904 ms

DoSetConnections...

DoSetConnections : 5 ms

LoadConnectionsFromDataSource : 2933 ms

LoadConnections [Dropbox : Dropbox] : 2989 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 87 ms

PreCreateGroups : 12 ms

BeginUpdate : 11 ms

TreeView.LoadConnectionList : 119 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 2 ms

GetConnections...

GetConnections : 3463 ms

DoSetConnections...

DoSetConnections : 5 ms

LoadConnectionsFromDataSource : 3513 ms

LoadConnections [Dropbox : Dropbox] : 3557 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 102 ms

PreCreateGroups : 13 ms

BeginUpdate : 11 ms

TreeView.LoadConnectionList : 135 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 3 ms

GetConnections...

GetConnections : 3784 ms

DoSetConnections...

DoSetConnections : 5 ms

LoadConnectionsFromDataSource : 3814 ms

LoadConnections [Dropbox : Dropbox] : 3901 ms

TreeView.LoadConnectionList...

GetGroupInfos : 0 ms

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 90 ms

PreCreateGroups : 12 ms

BeginUpdate : 12 ms

TreeView.LoadConnectionList : 124 ms

LoadConnections [Dropbox : Dropbox]...

LoadConnectionsFromDataSource...

LoadDataSourceSettingsFromDataSource...

GetDataSourceSettings : 0 ms

LoadDataSourceSettingsFromDataSource : 5 ms

GetConnections...

Silent: DropNet.Exceptions.DropboxException: Exception of type 'DropNet.Exceptions.DropboxException' was thrown.

at DropNet.DropNetClient.Execute(ApiType apiType, RestRequest request)

at DropNet.DropNetClient.GetFile(String path)

at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetConnections()

GetConnections : 546 ms

LoadConnectionsFromDataSource : 32128 ms

LoadConnections [Dropbox : Dropbox] : 32170 ms

TreeView.LoadConnectionList...

BeginUpdate...

ApplyGroupCustomImages : 0 ms

LoadConnectionInTreeNode : 0 ms

PreCreateGroups : 0 ms

BeginUpdate : 53 ms

TreeView.LoadConnectionList : 59 ms

I'll try the retry button, but what I normally do is just click one of the other tabs in the nav pane and then click back.

Here's the exception:

[11/11/2013 4:06:39 PM]ERROR DropNet.Exceptions.DropboxException: Exception of type 'DropNet.Exceptions.DropboxException' was thrown.

at DropNet.DropNetClient.Execute(ApiType apiType, RestRequest request)

at DropNet.DropNetClient.GetFile(String path)

at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetConnections()

at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnectionsFromDataSource(BaseConnectionDataSource connectionDataSource)

When this occurs, the Dropbox datasource does not revert to Offline Mode (despite RDM being configured to do so).

As best I can recall, since the upgrade to 9.x.

I'm experiencing the same thing on two machines that use the same Dropbox datasource. Let me know if you need me to provide details/logs/etc.

Sent via PM, as your email address wasn't obvious.