Dropbox - current datasource unavailable

This is a strange error. I will verify if Dropbox has some ssl issues.

I'm experiencing the same thing on two machines that use the same Dropbox datasource. Let me know if you need me to provide details/logs/etc.

Hi,
For how long are you experiencing that ?

Regards,

As best I can recall, since the upgrade to 9.x.

I've had this issue since a few days from my original posting. I've been running version 9 from the start and did not experience this. This is still continuing to happen.

Hi,
Few months ago we had the same issue with DropBox. It was on DropBox side that something was wrong. That why we implemented the "Retry" feature to allow our users to continue despite those disconnections.
Are you able to continue with the "Retry" button ?
On our side , we have the same problem right now but the retry fonction is working.

Sorry for any inconvenient.
Regards,

Hi,

I've been having the same problem on and off since upgrading to v9. I'm now running 9.0.5.0 and still receive the same error.
When it occurs I have to quit RDM and open it up again.

I'm not having any issues with internet connectivity, access to Dropbox or problems with other applications that rely on Dropbox (e.g. the Dropbox client, 1Password etc).

Thanks.

I'll try the retry button, but what I normally do is just click one of the other tabs in the nav pane and then click back.

Here's the exception:

[11/11/2013 4:06:39 PM]ERROR DropNet.Exceptions.DropboxException: Exception of type 'DropNet.Exceptions.DropboxException' was thrown.
at DropNet.DropNetClient.Execute(ApiType apiType, RestRequest request)
at DropNet.DropNetClient.GetFile(String path)
at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetConnections()
at Devolutions.RemoteDesktopManager.Managers.ConnectionManager.LoadConnectionsFromDataSource(BaseConnectionDataSource connectionDataSource)

When this occurs, the Dropbox datasource does not revert to Offline Mode (despite RDM being configured to do so).

And here's the profiler trace of the exception (at the bottom)

LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 1 ms
GetConnections...
GetConnections : 2796 ms
DoSetConnections...
DoSetConnections : 6 ms
LoadConnectionsFromDataSource : 2812 ms
LoadConnections [Dropbox : Dropbox] : 2875 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 89 ms
PreCreateGroups : 12 ms
BeginUpdate : 7 ms
TreeView.LoadConnectionList : 114 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 20 ms
PreCreateGroups : 24 ms
BeginUpdate : 11 ms
TreeView.LoadConnectionList : 62 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 3 ms
GetConnections...
GetConnections : 4195 ms
DoSetConnections...
DoSetConnections : 6 ms
LoadConnectionsFromDataSource : 4232 ms
LoadConnections [Dropbox : Dropbox] : 4292 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 111 ms
PreCreateGroups : 15 ms
BeginUpdate : 13 ms
TreeView.LoadConnectionList : 150 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 6 ms
GetConnections...
GetConnections : 3657 ms
DoSetConnections...
DoSetConnections : 6 ms
LoadConnectionsFromDataSource : 3687 ms
LoadConnections [Dropbox : Dropbox] : 3774 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 93 ms
PreCreateGroups : 12 ms
BeginUpdate : 12 ms
TreeView.LoadConnectionList : 126 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 2 ms
GetConnections...
GetConnections : 3555 ms
DoSetConnections...
DoSetConnections : 5 ms
LoadConnectionsFromDataSource : 3584 ms
LoadConnections [Dropbox : Dropbox] : 3637 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 89 ms
PreCreateGroups : 12 ms
BeginUpdate : 11 ms
TreeView.LoadConnectionList : 121 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 2 ms
GetConnections...
GetConnections : 2797 ms
DoSetConnections...
DoSetConnections : 33 ms
LoadConnectionsFromDataSource : 2853 ms
LoadConnections [Dropbox : Dropbox] : 2906 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 89 ms
PreCreateGroups : 12 ms
BeginUpdate : 12 ms
TreeView.LoadConnectionList : 121 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 5 ms
GetConnections...
GetConnections : 2904 ms
DoSetConnections...
DoSetConnections : 5 ms
LoadConnectionsFromDataSource : 2933 ms
LoadConnections [Dropbox : Dropbox] : 2989 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 87 ms
PreCreateGroups : 12 ms
BeginUpdate : 11 ms
TreeView.LoadConnectionList : 119 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 2 ms
GetConnections...
GetConnections : 3463 ms
DoSetConnections...
DoSetConnections : 5 ms
LoadConnectionsFromDataSource : 3513 ms
LoadConnections [Dropbox : Dropbox] : 3557 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 102 ms
PreCreateGroups : 13 ms
BeginUpdate : 11 ms
TreeView.LoadConnectionList : 135 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 3 ms
GetConnections...
GetConnections : 3784 ms
DoSetConnections...
DoSetConnections : 5 ms
LoadConnectionsFromDataSource : 3814 ms
LoadConnections [Dropbox : Dropbox] : 3901 ms
TreeView.LoadConnectionList...
GetGroupInfos : 0 ms
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 90 ms
PreCreateGroups : 12 ms
BeginUpdate : 12 ms
TreeView.LoadConnectionList : 124 ms
LoadConnections [Dropbox : Dropbox]...
LoadConnectionsFromDataSource...
LoadDataSourceSettingsFromDataSource...
GetDataSourceSettings : 0 ms
LoadDataSourceSettingsFromDataSource : 5 ms
GetConnections...
Silent: DropNet.Exceptions.DropboxException: Exception of type 'DropNet.Exceptions.DropboxException' was thrown.
at DropNet.DropNetClient.Execute(ApiType apiType, RestRequest request)
at DropNet.DropNetClient.GetFile(String path)
at Devolutions.RemoteDesktopManager.Business.DataSources.DropBoxConnectionDataSource.GetConnections()
GetConnections : 546 ms
LoadConnectionsFromDataSource : 32128 ms
LoadConnections [Dropbox : Dropbox] : 32170 ms
TreeView.LoadConnectionList...
BeginUpdate...
ApplyGroupCustomImages : 0 ms
LoadConnectionInTreeNode : 0 ms
PreCreateGroups : 0 ms
BeginUpdate : 53 ms
TreeView.LoadConnectionList : 59 ms

Hi,
We're working on a solution. It should be avalaible at the beginning of next week.

Sorry for any inconvenient.

Sorry to pester, but this bug is slowly driving me crazy. I'm working in RDM for most of the day and get this pretty often - I'd say at least a dozen times per day. Any word on a fix?

Could you try the version 9.0.7.0? The fix was included in this version

I can confirm that I haven't see this issue in the latest builds.

I'm using RDM on and off all day and so far not a single issue with Dropbox being unavailable!

Hmmm...I can try it on my desktop. I've had it installed on my laptop and am pretty sure that it popped up there too.

The other workaround could be to use an Xml data source and save the file in a Dropbox folder and let Windows (and the Dropbox Native client) handle the sync

Running 9.0.7.0 and just received the error.

Ok. What error message exactly?

The same one: The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.

I just upgraded and also experiencing this issue. This is beginning to drive me nuts too :P

Is it possible to use the local xml file saved in a dropbox folder?

I can give it a try.

Thank you. We will continue to investigate the other problem you get.

I have the same problem (9.0.7.0) :
The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.

André is working on a possible fix.

I have the same problem (9.0.8.0) :
The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.
edited by incodev on 11/29/2013

Have you tried the workaround? I mean to use an Xml file saved in your dropbox folder? We will continue our investigation.

On these computers, we don't have the dropbox software installed

I've been running 9.0.8.0 for about 24 hours and have not had the SSL error! Looks like you nailed it - thanks!

I have the same problem (9.0.9.0) :
The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.

Rats. After about 48 hours, I got the error. This time, it did not kill the session - it appeared to reconnect automagically.

That's what had been added in the latest update (automagically). But we weren't sure that could work. Thanks for the feedback.

I have the probklem every 10 minutes (9.0.9.0) :
The current datasource is unavailable. The request was aborted: Could not create SSL/TLS secure channel.

Hi,
What is your windows version ?

Windows 7 SP1

Just in case. Does the time in your machine is correctly set ? It could be a cause of secure channel creation failure.

Yes UTC +01:00 16:30

We have the problem on several computers

Yeah, it's back to its old tricks again and will not automagically(!!!) reconnect the datasource. My time is correct, and I'm switching back to the XML datasource for now.

I upgraded to 9.0.8.0 recently but I kept getting disconnected. Seems like for the last two days I have NOT been disconnected.

Two different machines in two locations, same problem. Up to 9.0.10.0 still hasn't solved the issue.

Could you try the version 9.0.11.0?

9.0.11.0 has been working well for me, so far. I left it connected all night, came in this morning, and there was no evidence of a disconnect. Nice.

I'm still having problems with this issue, on a regular basis and now its been more regular. Currently I'm on version 9.1.2.0 and I try to stay up to date on the releases, but it seems like the issue is still present.

Will this ever be addressed?

Hi,
We do our best but honestly they don't have an official API for Windows and they seems to change often their core. We try to improve it as much as possible.