AP_ops

Hallo,

wenn ich RDM 12.6.8 habe und nun neue Clients ausrolle, mit 2019er Version. Dann will es einen DB UPDATE, Können Clients die noch 12.6.8 haben noch auf die DB zugreifen ?

Gruss

Ralf

Hi David,

I just sent it. Thanks for fast analysis.

Best regards,

AP-OPS

Hi David

Actually I'm not aware how i could fake this setup without much effort. Is there no way for a short remote session where id could show it you and you could capture some logs of the application?

Regards,

AP-OPS

Hi Alexandre

Sorry for the long answer time. The issue is still present and I reproduced it now as well on my side.

Unfortunately a video is not possible as we are not allowed to share the content of applications like this with everybody.

I reproduced it now at my desk as well so I can easily show the issue to you directly.

When I restart the application the saved values are still present but are not working anymore in the sessions...

To solve this with a higher prio - shall I create a ticket instead?

Regards,

AP-OPS

Hi Alexandre,

Unfortunately the updated values are completely empty when the user opens again his "user specific settings"...

I can also offer to show you the behavior in a remote session..

best regards,

AP-OPS

Hi Alexandre

Actually we had just a credential, which each user edited like this:

Edit => Edit Entry (User Specific Settings)

Than: Override credentials (Checked)

in the General Tab (the only available) each user inserted his username, domain and password

Do you mean this by "custom" ?

Best regards,

AP-OPS

Hi Mark,

The issue is new after the upgrade to the latest version. The issue was reproduced to 3 diffrent users (same credential but edited user specific).

If you need more information please get in touch with us.

Best regards,

AP-OPS

Hi

We use MS SQL, Upgraded from Version 11.7.2.0

Regards,

Jonas

Hi Devolutions-Supportteam

We have upgraded to version 12.6.8.0 (64Bit) version and are suffering of a possible bug in the user specific settings.

Situation:

-Users want/need to change their user specific credential

-the credential entry can be edited and saved normally (without any error)

-after opening the user specific credential shows just Embedded

=>Credential value is not saved

The credential work is the user did not try to adjust it.

Best regards,

APOPS

Hi,

After a reinstall it's working :)

Thanks. Please keep us posted if there will be another solution.

Best regards,

AP_OPS

Hi,

Thanks for feedback. I tested this setting -I can see the option page etc. but the plugin can't fill logins successfully. It discovers the field correctly and places the icon but can't find the credentials. It's always still "checking status".

In chrome it works perfectly.

Regards,

AP_OPS

Hi

We have the same issue with Firefox ESR 52.3.0. The Plugin installs sucessfully but the options can't be accessed for configuration.

Any solution on this? There is no later ESR version available...

Thanks for help!

Regards,

AP_OPS

Alright thanks. I think this info is somehow missing in the online help.

Best regards,

Hi

Yes this is what I already now. So there is nothing to change at the configuration of the Datasource on PVM or RDM - correct?

Best regards,

APOPS

Hi

We'd like to encrypt the sql traffic from PVM / RDM to the MSSQL Database. Is there a configuration needed in PVM / RDM?

We are using MS SQL 2016 Express.

Best regards,

AP_OPS

Hi Oliver

It seems that it was an issue of the password vault profile - deletion and recreation solved it. Firefox and Addon was fine (isse was still there after reinstall of firefox and profile cleanup etc.).

Thanks for help.

Last question: Is the plugin not delivered trough the addon "store"?

Best regards,

AP_Ops

Hi Oliver

Thanks for your answer. I tried as well with the new plugin - unfortunately I get still the same error.

Do you have a suggestion how to troubleshoot this unknown error?

Best regards,

AP_Ops

Hi

I have problems with the new Firefox 53.0 32Bit in combination with the PVM Addon v 3.0.8.0 (stated in PVM Extension Manager).

I always get the message "Unknow Password Vault Manger error:400".

We have PVM 7.7.0.

Btw: it's working with the Chrome extension ;)

Best regards,

AP_Ops

Hi Stefane,

Thank you for your long and boring answer ;). Still interesting to see how it works and how such a small change have such a big behavior.

Thank's a lot for your help.

Best regards,

AP_ops

Hi Alexandre,

I tested it right now and it seems to work :)

Just wondering, what does this exactly change and why is it solving the issue?

Thank's a lot for your help.

Best regards,

AP_ops

Hello Marc,

I did make a video of the issue. The tool is just recording the RDM and what you cant see is if I switch over to the PVM and click on "Copy Username & Password".

As you can see pasting to a notepad is working fine but as soon as I paste it to IE the behavior is really strange. And it doesn't matter which page I have open within IE.

If you want we can do a short TeamViewer session where I can show you the behavior.

Best regards,

AP_ops

Hi Jean-Francois,

It doesn't matter if I do a right-click + parte or if I use the keyboard. I normally use the keyboard but I tested it with the mouse as well.

And the behavior is exactly the same if I copy the username & password from the RDM instead of PVM.

Best regards,

AP_ops

Hi Alexandre,

Thank you for your tests and your answer. The only thing I did a bit different was the location of the paste. I didn't paste it at the Windows login screen because the sign-in goes automatically with RDM. I did just paste the username and password to an opened IE within the session on the server.

I even tried to just paste the username and password to a notepad within the RDP session.

Best regards,

AP_ops

Hi Alexandre,

Thank you for your answer. Yes this is absolutely clear but unfortunately not working as expected. Let me specify the behavior a bit more detailed:

Click on copy username & password

First Paste:

a) i get nothing

b) i get the password

c) i get the username

When I do a second past I just get nothing. It doesn't matter what was the result of the first paste. But this is only the case if I try to "copy username & password" from my local PVM and then try to paste it over RDP to a remote server session.

Best regards,

AP_ops

Hello Jean-Francois,

I changed the clipboard copy method and performed some tests after:

- The button "Copy Username" seams to work fine

- The button "Copy Password" seams to work fine as well

- The button "Copy Username & Password" has still the same behavior as described in the previous post.

Are you able to reproduce it on your side or is it only in our environment?

Thank you and best regards,

AP_ops