PVM - Copy Username / Copy Password / Copy Username & Password sometimes not working correct

Hello,

Could you try to change the Clipboard copy method to Legacy in File -> Options -> General to see if that help.

Best regards,

Hello Jean-Francois,

I changed the clipboard copy method and performed some tests after:

- The button "Copy Username" seams to work fine

- The button "Copy Password" seams to work fine as well

- The button "Copy Username & Password" has still the same behavior as described in the previous post.

Are you able to reproduce it on your side or is it only in our environment?

Thank you and best regards,

AP_ops

Hello,

I am not able to reproduce your issue in my environment.

However, I had opened a ticket to our engineering department so that they can have a look at this.

Best regards,

Hi,

I have reproduced your Issue for Copy Username and password.

If you use "Copy Username and password" you need to paste 2 time to get the full result.

Best regards,

Hi Alexandre,

Thank you for your answer. Yes this is absolutely clear but unfortunately not working as expected. Let me specify the behavior a bit more detailed:

Click on copy username & password

First Paste:

a) i get nothing

b) i get the password

c) i get the username

When I do a second past I just get nothing. It doesn't matter what was the result of the first paste. But this is only the case if I try to "copy username & password" from my local PVM and then try to paste it over RDP to a remote server session.

Best regards,

AP_ops

Hi,

My mistake, I got it all wrong. I will see if I can reproduce your issue with the different options offered with the clipboard.

Best regards,

Hi again,

I have been able to reproduce your issue, I just want to make sure we both have the same behavior. Here is what I did.

Have both PVM and RDM run localy, connect to an embedded server 2012 R2 session on RDM then use "Copy username and password" from credentials entry in PVM then paste it in the session at the login screen of the server 2012 R2.

Paste

a) I get notting

b) I get the password

c) I get notting

If this is your issue, I have oppened a ticket to our engineering department so they can have a look at this.

Best regards,

Hi Alexandre,

Thank you for your tests and your answer. The only thing I did a bit different was the location of the paste. I didn't paste it at the Windows login screen because the sign-in goes automatically with RDM. I did just paste the username and password to an opened IE within the session on the server.

I even tried to just paste the username and password to a notepad within the RDP session.

Best regards,

AP_ops

Hello,

Alexandre has not been able to reproduce your exact issue, but the one that he mentioned in his post has been addressed to our engineering department.

Maybe this will help the resolution of your issue as well.

That being said, do you encounter the paste issue using the mouse (Right-click + Paste), the keyboard (CTRL + V) or both?

If you are using the Copy Username & Password button in RDM instead of PVM, do you encounter the same issue?

Best regards,

Hi Jean-Francois,

It doesn't matter if I do a right-click + parte or if I use the keyboard. I normally use the keyboard but I tested it with the mouse as well.

And the behavior is exactly the same if I copy the username & password from the RDM instead of PVM.

Best regards,

AP_ops

Hello,

It was never asked but could you please send us a small video of the issue? There's a tool in Help called Record.

You can either attach it to the forum or sent it to support@devolutions.net .

Having a visual depiction of your issue will help us isolate it.

Best Regards,

Hi again,

I am now able to reproduce your issue. I'm going to have someone to look into this because I can paste correctly in the address bar of IE but when I use certain website where I have to put in credentials, I get the same problem as you. I will update the engineering team on the issue, see if we can get a fix.

Would it be possible for you to use another browser for a temporary workaround solution?

Best regards,