pawo

Hello everyone,

one question: can a managed app config file contain a placeholder for the user and password which it will use to connect to a RDP server?

So that before it can be rolled out with SOTI it can be updated to a concrete user name e. g. the hostname of the device?

Would it be possible to add an option for the RDM client to automatically reconnect when the Wi-Fi connection is restored, without having to manually click the "Reconnect" button?

This would be an awesome improvement!

Helli @ipetkov and @pawo

Indeed the problem you report sounds at least related to OP. In his specific case he's using an RD Gateway - is that true on your side? Or it's a direct / regular RDP connection?

We did have a session with Eric today but were unable to reproduce the problem due to separate environmental issues. I'm waiting for feedback from him.

In the meantime, @ipetkov can you please send me a session log. Please follow the steps precisely as they have changed in 2026.2:

1. Close RDM completely

2. Open RDM

3. Before doing anything else, go to Help > Session Logs and Enable session logs

4. Try the connection via the problematic Gateway, it will fail

5. Locate the corresponding logs (they may be more than one) back in the Help > Session Logs window and send it to me by PM (you may need to zip the file to attach it to the message)

Let me know if something isn't clear.

@pawo If you can provide any application logs that you have it would be helpful.

Please let me know if something isn't clear or you have other questions

Kind regards,

@Richard Markiewicz

My issue has been sorted out. There were licensing issues on the RDP server (no gateway involved)

Your Android software showed this missleading message, the licensing message came when I connected with a Windows RDP software.

Thanks for your help

Wolfgang

Not sure if that is related, but we get a security negotiation failed with the Android version 2026.2.1.6 as well

I will pull some application logs shortly

Good afternoon,

just wanted to check if there are any updates on this issue / feature?

Kind regards

Wolfgang

Hello,

thanks for taking care of the re-connect option. Any ETA when this will be available?

Currently I don't have access to a device regarding the logs, but as soon as we run into re-connect issues again, I will try to get my hands on them and post here.

Thanks

Hello Frederick,

thanks for your reply.

Regrading your questions:

"Enable Notifications": this has always been enabled in the past, we have received notifications.

"Automatically reconnect sessions": was enabled as well

The home screen widget works as you explained: only if the software has been closed completely. This is fone for us so far.

Now for our main concern, the reconnect of the session:

We found that it works ~70% of the time that your software managed to re-connect (after WIFI connection is re-eastablised by Android)

In other cases there has been really strange behaviour: when we touched the screen, then it seemed that old / previously displayed UI screenshots randomly appeared on the screen.

We were able to fix this by disabling "Experience -> Persistent Bitmap Caching" (and then actually disabled everything else in that menu, except for 'Data compression', 'Reconnect' and 'Detect network automatically')

This made the whole thing work (at least in my imagination) a bit better, but still not a 100% reliable (reconnect is not always done automatically)

We turned on the debug log, but were not able to find a file or anything else with the logs. (Don't know if they would provide any more detail at all)

How could we get the debug log?

So we are still trying to find the correct or better reliable settings, but hasve not been succesful yet. Happy to receive more ideas

We are running an application on a Microsoft Windows Server via RDP, the clients are running Android with thhe latest Devolutions Android App.

Currently when the client mobile phone looses WIFI connection, we get a screen saying it can not connect to the server any more. The only option is an OK button.

When you click this button you get back into the main menu where you can hit the play button and you will get re-connected to the RDP session (in case the WIFI became available in the meantime)

My question is: is there a possibility to configure the app, so it would reconnect to the RDP server as soon as the WIFI connection gets re-established? We could not find anything in the documentation and were not able to find a correct setting in the app.

We are only running this one application via RDP on this mobile phone, so it would be awesome if the user would have to initialize the first connection through a startscreen widget and after that not being bothered any more with the RDP client and connection issues.

Any help appreciated!