Reconnect RDP session after WIFI interruption
We are running an application on a Microsoft Windows Server via RDP, the clients are running Android with thhe latest Devolutions Android App.
Currently when the client mobile phone looses WIFI connection, we get a screen saying it can not connect to the server any more. The only option is an OK button.
When you click this button you get back into the main menu where you can hit the play button and you will get re-connected to the RDP session (in case the WIFI became available in the meantime)
My question is: is there a possibility to configure the app, so it would reconnect to the RDP server as soon as the WIFI connection gets re-established? We could not find anything in the documentation and were not able to find a correct setting in the app.
We are only running this one application via RDP on this mobile phone, so it would be awesome if the user would have to initialize the first connection through a startscreen widget and after that not being bothered any more with the RDP client and connection issues.
Any help appreciated!
All Comments (1)
Hello,
Thank you for reporting this issue. Could you confirm whether notifications are enabled for RDM? Enabling notifications allows the foreground service to run, which helps maintain the connection while the app is in the background.
Also, is the “Automatically reconnect sessions” option enabled? You can find this setting under: Application menu > Settings > Sessions > More.
Regarding the home screen widget, it is supported; however, there is currently an issue that causes it to work only when the application is completely closed. We already have a ticket open to address this. In the meantime, if you’d like to use the widget to launch an RDP session from your home screen, you can do the following:
- Tap the three vertical dots on the RDP entry
- Select More Options Tap Add to home screen
- Then, close the application completely and tap the widget—it should automatically connect you to the session.
Best Regards,
Frederick Simard