hmiller-registrations

You can close this case. I opened in wrong forum. My apologies

Hello,

Thank you for your patience. Could you kindly specify which of our products you are using and how you are using it? Additionally, could you let us know where you would like the YubiKey prompt to appear?

Best regards,

I am using Devolutions Remote Desktop Team Edition 1.34

I have registered multiple Yubikey authentication keys with my account. One for logon from my main PC and another Yubikey for my tablet.

Any time I am prompted for my Yubikey on my tablet, it never works and I end up having to use another MFA method. What a I doing wrong?

I am attempting to login to Lastpass from a browser. I have tried Edge, Chrome, Firefox. Unless I am using the Yubikey associated from my main laptop, I get an 'Authentication Failed' error message in the browser window.

I have tried de-registering and re-registering the Yubikeys for my tablet neither of which worked.

I have de-registered and re-registered all Yubikeys, including the key that works from my laptop. After doing that, the laptop Yubikey works. The tablet Yubikeys do not.

What are the next steps I should try?

I have registered multiple Yubikey authentication keys with my account. One for logon from my main PC and another Yubikey for my tablet.

Any time I am prompted for my Yubikey on my tablet, it never works and I end up having to use another MFA method. What a I doing wrong?

I uninstalled 2.15.0 and reinstalled 2.14.0 and I'm working fine with 2.14.0 installed with the full installer, complete package option chosen.

Latest version did resolve issue.

I am running version 2024.1.20.0 64-bit on Windows 10 Enterprise 64-bit

I have created a series of RDP entry templates for different AD domains I manage. When I attempt to import new servers from the Import Computer Wizard, choose Active Directory none of the templates appear in the last wizard window.

Is this expected or is it a bug?