Hanging at startup after today's update (2024.2.14.0).

Hanging at startup after today's update (2024.2.14.0).

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The update completed normally as far as I could tell, but now when I launch RDM it gets stuck at "loading sessions from data source Local Data Source".

I've rebooted, run a disk check, and there was no unusual event prior to this issue, like a system crash, etc. I've also uninstalled/reinstalled RDM and the problem persists.

I'm using a local data source on my computer and I'm the sole user.

Anyone else having issues after this update?

All Comments (13)

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I have the same problem. There is no ask for password for local source database, so maybe there is a problem. I see this dialog (with password) only after killing application - it's too late, unfortunately ;-)

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Hello,

Thank you for contacting us on that matter!

I'm letting you know that I'm testing to reproduce the issue, and I contacted the development team. I will let you know with more information as soon as possible.

If you have any other questions, feel free to let us know.

Best regards,

Maxim Robert

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Thanks! In the meantime, I was able to uninstall and reinstall 2024.2.13.0, and it's working normally again.

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Hello,
I have te same problem on version 2024.2.14.0 and 2024.2.15.0.
Uninstall, install version 2024.2.13.0 and working now good...
Please fix this.
Thank You

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Hello,

Thank you for being this patient!

After the information was provided to the development team, a ticket was opened. We will let you know with more information as soon as possible. In the meantime, we suggest using version 2024.2.13.0.

If you have any other questions, feel free to let us know.

Best regards,

Maxim Robert

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Please let me know in which version this problem will be solved - of course, when a fix will be released.
Thank You

Best regards

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I'm able to reproduce the issue and a fix is in the works.

In the meantime, you can add this line in your RemoteDesktopManager.cfg file (anywhere within the <Option> tag.

<Option>
  ...
  <DisableMultiThreadLoading>true</DisableMultiThreadLoading>
  ...
</Option>


Best regards,

Stéfane Lavergne

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After added this option it`s working good on version 2024.2.15.0 after upgrade.
Good job.

This option maybe repair on future release ?
Best Regards

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I uninstalled 2.15.0 and reinstalled 2.14.0 and I'm working fine with 2.14.0 installed with the full installer, complete package option chosen.

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The issue was first introduced in .15. So you can either keep running .14 or apply the manual change mentioned above to run the .15.

We have built the .16 and it's going through QA testing at the moment. Once all tests have passed, we will release it.

Once you are running .16 please make sure uncheck the "Disable multi-thread loading" option and test to make sure the fix is good.

Best regards,

Stéfane Lavergne

c5d8ab4d-34b4-42cf-8a3e-eaf7bc6da289.png

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I can confirm that 2024.2.16.0 fixed this issue for me, even with 'Disable multi-thread loading' unchecked.

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Perfect, thank you for the update.

Best regards,

Stéfane Lavergne

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I can confirm that 2024.2.16.0 fixed this issue for me, even with 'Disable multi-thread loading' unchecked.
Best Regards