davidl

On a Website (Legacy) entry, it lives under More Settings

when I click the 'More settings' button, nothing happens ('Security questions' triggers a dialog, 'More settings' does nothing

on this entry, I get the warning that the entry type is deprecated; following the information page; no 'Edit special' to be found :(

will migrate manually

Workspace 2026.1.3 was released on April 30 and includes OTP-related fixes; updating and retrying are recommended.

extension is version 2026.1.4.5 MV3

After manual migration to a Website session, and providing the "One-time password ID" code, the extension is capable of filling in the OTP.

Issue can be closed.

(not going to create a separate ticket for the following bug:

• create Website session

• provide URL without http:// or https://

• save -> warning missing http:// or https:// -> click 'Add'

• URL is not updated, hence the warning will pop-up again on every future edit )

Logged in on this forum. Visiting my Profile's Sign-in & Security page.

As suggested, create recovery codes, and save them in my 'devolutions-forum' credentials entry in my Personal Vault.

'Add a key' -> Devolutions Workspace extension pops up to store the new passkey. Picking a different name ("devolutions forum passkey"), folder ("Passkeys"), for my User vault. Click Save.

The passkey is successfully saved.

Select "use for passwordless login" (not encryption key storage).

Log out. (actually, closing the incognito window i was using)

There is a new entry in my Passkeys folder, but it seems empty: "Nothing to copy to clipboard" for any of 'username', 'password', 'domain'.

Start a new session, Login.

Fill in username, with selected entry in Devolutions Workspace extension. Continue.

Next page, I'm asked to provide the passkey; Devolutions Workspace plugin comes up with a 'Select passkey' , but can't find any.

Have to "Use another way to log in"

Same issue with other sites (passkeys-demo.appspot.com for example)

Running version 2026.1.1.1 64-bit on Ubuntu Linux 24.04

I have 2FA enabled for this very site (forum.devolutions.net)

On the login page, my Username is asked. Click the Devolutions Workspace extension, select the entry for this site: my username gets filled in. Click continue.

Next, my password is asked. Click the Devolutions Workspace extension, select the entry for this site: my password gets filled in. Click continue.

Next, my 6 digits code is asked. Click the Devolutions Workspace extension, select the entry for this site: nothing happens.

I need to open RDM, personal vault, folder Devolutions Web Login, select the 'devolutions forum' credential entry, click 'Copy one-time password', and paste it in the form. No need to click the Continue buttonLogin is fine.

I would expect for the OTP to be filled in automatically; especially on the forum of the product!

Running version 2026.1.1.1 64-bit on Ubuntu Linux 24.04

indeed, fixed in 2024.2.1.1

thank you

What's happening here is that RDM doesn't seem to be able to find (or correctly read) the image file for the tray icon and so it falls back to the application name... This is actually the first we're hearing about an issue like this. This is what it's supposed to look like:

Well, it looks like this on my system:

To help us pin point the cause of this issue, would you mind verifying that the tray icon image file is present? Its path should be: ~/.rdm/ApplicationTray.ico

It is present:

$ ls -l ~/.rdm/ApplicationTray.ico
-rw-r--r-- 1 david domain users 5430 jan 11  2022 /home/david/.rdm/ApplicationTray.ico

And what is your installation method? Did you install one of the system packages (DEB, RPM, AUR) or via Flatpak?

Installed with the DEB package, on Ubuntu 22.04.

Also, your system info from the diagnostics window would be a great help. (Either via a screenshot or the "copy to clipboard" button)

Here your are:

========== DIAGNOSTIC ==========

Ubuntu 22.04

Kernel version [6.2.0.1009]

Desktop environment [ubuntu:GNOME]

Display server [x11]

Architecture [X64]

Support local password saving [Ok]

Is administrator [No]

Is system administrator [No]

Is database administrator [No]

Is elevated privilege [No]

Workspace size [1292 / 634]

Is Internet connected [Ok]

Allow multiple instances [No]

Allow drag-and-drop [Ok]

Auto refresh [No]

Debug level [0]

Running since [Running since: 12 days 18 hours 36 min 26 sec]

========== DATA SOURCE ==========

Data source ID: 59a7364d-f487-4415-a04c-64ba3d0aab7e

Repositories (count): 18

Data source type: Microsoft SQL Server

Data source settings size: 7.2 KB

User specific settings size: 0 Bytes

Connection protocol: TCP - Secured

Caching/Offline: Cache (File, OpenMCDFv2)

Allow connection states: True

Repository (ID): Technical(a6335b5e-0c19-401c-94ba-72b22abdd2d0)

Repository size: 10.4 MB

Entries/Items: 19044/19044

Sessions: 3088

Data entries: 1187

Credentials: 6278

Sub entries: 0

Documents: 63

Contacts: 0

-->Sub total: 10616

Session tools: 2

Folders: 8426

--> Total: 19044

Entries with variables: 20

Virtual folders: 4

Custom images: 2

Custom images (legacy): 720

RTF notes: 0

Variables:

%3A% 3

$PASSWORD$ 2

$USERNAME$ 2

%20profile% 1

%252F% 1

%252Fo% 1

%26login% 1

%26RpsCsrfState% 1

%2cflname% 1

%2Faccount% 1

%2Fauth% 1

%2Fcallback% 1

%2fowa% 1

%2Fstat% 1

%3a% 1

%3afederation% 1

%3D% 1

%3Dhttp% 1

%3FfinalizeSSOAuth% 1

%3fnlp% 1

%3Ftab% 1

%5Bobject% 1

%password% 1

%user% 1

$G$ 1

Connection client version: 0x00000000000792A9

Connection server version: 0x0000000000079360

Connection history version: 0x0000000000079360

========== REPOSITORIES ==========

Repository Name: Organizational

Repository ID: c65fa04e-2744-4cd1-8183-0fe630de20b6

Repository Name: Archive

Repository ID: b4754fb7-8608-4d69-96f4-2d1c68f6572f

Repository Name: Demo

Repository ID: 4881fd9b-eaa5-49d5-b559-01a57c70dd39

Repository Name: Keepass Archive

Repository ID: 7243682e-0fc6-4dda-8c74-3bb589d436c9

Repository Name: Technical

Repository ID: a6335b5e-0c19-401c-94ba-72b22abdd2d0

Cache mode: File

Cache type: IntelligentCaching

version: 2024.2.0.9

There are different options to show/hide the tray icon:

• When not minimized

• Always visible

• Never visible

• When not closed

But, when visible, it takes too much screen estate. Other applications only show an icon,not the full application name.

Please provide an option to show/hide the application name.

correcton: I have access to 4 Shared vaults

When I select an entry in my Personal vault, right-click, and choose 'Move', the move dialog shows the name of the (only) Shared vault I have access to.

I would expect it to show 'My User Vault' as the top destination.

version: 2023.3.0.8

Team Edition

Ubuntu Linux 22.04

in order to pinpoint the issue: 2023.2.0.5 on Linux does not suffer from this problem

That 'solved' it for me; but I encountered some serious UX issues.

Looks like I'm still logged in.

After clicking 'Remove', I am presented with:

Not very reassuring, but there is only 1 thing I can do right now: 'Configure'.

(Logging out, and back in at this stage: verification code is sent to my account recovery e-mail address.)

Using the 'Configure' option, I can continue to set up TOTP. But ...

• I use the 'copy' button to copy the 'Key'

• I paste the key in the 'Key' field in RDM

• I save the changes

• I try a generated OTP sequence => ERROR (something about the code not being valid)

It turns out that the 'Key' has spaces in it. When I remove those spaces, the generated codes work.

well, well

There are two different pages for 'Two-Step Verification':

Page 1:

• go to the 'Manage Account' page

• click 'Sign-In & Security' in the left menu

• click 'Manage' in the 'Two-Step Verification' panel

• you get a page asking you to download the 'Devolutions Workspace' app

• the 'Two-Step Verification' button in the left menu is highlighted

Alternative page:

• go to the 'Manage Account' page

• click the 'Two-Step Verification' link in the left menu

• now I get to see a page that looks more like the one you were referring to, but it is not (see below)

• the same 'Two-Step Verification' button in the left menu is highlighted

But here too, I can not choose 'Authenticator App':

The 'hamburger menu' shows:

Trying the 'Remove' option...

I hope it only means I am disabling 2FA, and not that I will no longer be able to login.

Committing this post, before clicking 'Remove'.

Fingers crossed...

I would, but I can't.

When I click the 'Two-Step Verification' link in the 'Sign-In & Security' section of my Profile management page, I get:

Using Brave Browser Version 1.49.132 Chromium: 111.0.5563.147, or Firefox 102.10.0esr (64-bit), on Ubuntu 22.04.

My entry for forum.devolutions.net:

• type: Website (legacy)

• Website:

  • https://login.devolutions.com

  • https://.*\.devolutions\.net

• Credentials: Linked (User Vault)

On my account, I have OTP set up, using Authy.

I want RDM to handle the OTP part, so I can remove the key from Authy.

I'm logged in on this forum

• click on my avatar at the top right corner

• click 'Manage Account'

• click 'Sign-In & Security'

• click 'Manage' next to 'Two-Step Verification'

• I already have Authy installed, I don't need/want the 'Devolutions Workspace' app

• I copy the key (next to the barcode) into the OTP 'Key' field in RDM (Source: 'Custom')

• the 'Wait for application synchronization.' times out

How can I use TOTP from within RDM on this very forum without installing yet another app?

most probably, the CIS playbook is based on https://github.com/florianutz/ubuntu2004_cis

update: because of stability issues with my display, I have been switching back and forth between the xorg and wayland X-server, and I've been trying different video card drivers (nouveau, nvidia)

I did not even realize I was still on Wayland. Switched back to Xorg this morning. And, surprise: RDM plays nice :-) (still very slow, but that's another issue).

So, this issue's title should be 'RDM crashes at 2FA dialog when run on Wayland'.

video, see attachment

$ remotedesktopmanager 

(RemoteDesktopManager:29378): Gtk-CRITICAL **: 10:24:59.006: gtk_widget_grab_default: assertion 'gtk_widget_get_can_default (widget)' failed

(RemoteDesktopManager:29378): GLib-GObject-CRITICAL **: 10:25:00.893: g_object_remove_toggle_ref: assertion 'G_IS_OBJECT (object)' failed
Segmentation fault (core dumped)

Scenario:

• RDM starts up

• shows me a dialog 'You need to configure a 2-factor authentication to get access to this data source'

• click 'Cancel'

• same dialog pops up again, but RDM crashes before I get the chance to click the 'Cancel' button again

Before this issue, I have seen Gtk and Glib-GObject messages in the past. Not sure if those were the same, however.

EDIT:

• the first message (gtk) appears on startup

• the second message (glib) appears at the moment I click the 'Cancel' button in the mentioned dialog

> I am currently investigating your issue and I would like to know if you

> could share with me your logs and/or the core dump ?

Where can I find the logs?

> Also, are you using the flatpack version or the .deb version of RDM ?

I am using the .deb version.

My laptop has been setup to be compliant with CIS specifications (to some degree). That might have an impact on file/folder access, for example. I have sent a DM with an strace trace of accessed files. Not sure if it can help.

The RDM application starts up without issue, and asks for the 2FA key.

The key is accepted, data is being loaded, then crashes with a core dump.

But the data fetching is not the cause: when I provide a wrong 2FA key, the application also crashes.

Then, on startup, it requests to (re-)configure 2FA

-> 'Configure'

-> 'Type None' -> click Change

-> choose TOTP -> click Apply

-> scan code

-> provide correct key -> click Validate

-> accepted -> click Close

-> asks for key -> provide invalid code -> click OK

-> "Invalid Authenticator code" -> click OK

-> "Invalid username or password, please verify your credentials" -> click OK

-> briefly shows the popup where it asks for the 2FA key again

crash with core dump

running on Ubuntu 22.04 LTS, kernel 5.19.0-32-generic

data source: SQL Server

Feedback: issue no longer appears (running 2022.2.1.5)

Feedback: I haven't seen any DNS issues anymore since the beta version you have sent me.

Last week, we upgraded to version 2022.2.0.6.

I'm working from home today, and suddenly, DNS queries no longer get resolved.

On my home network, I run a PiHole appliance, and it shows me that my workstation has been rate-limited.

A close look at the numbers:

Some interesting detail:

I have had DNS issues in the past, and only on my workstation, but it never occurred to me to check my PiHole server. I've blamed the VPN, and the network setup at the office.

But it looks like RDM does not behave nicely.

(As I have had DNS resolve issues in the past, chances are that it is not a regression in the latest version.)

Version 2022.2.0.3 seems to behave as advertised.

Keep up the good work!